Guanella Auto Body & Paint

Guanella Auto Body took care of my car and me! I got my car back looking brand new and in a timely manner. Plus they handled all the paperwork with my insurance and rental car. Took the stress out of the whole situation.

I took my car to Guanellas after I was in an accident. They took great care of me and my car! They handled all the insurance stuff, got me a rental car and fixed my car in a timely manner. I’m so happy with the repairs! My car looks like new :) it was clean and polished when I picked it up. I would recommend Guanella auto body to everyone, they really know how to handle business and treat their customers right!

If you want your car fixed right, the first time, then bring it to Guanella. They worked on all of our family cars and I just picked up the 3^rd one. It looks and drives like new. They’re very trusting and really tell it to you straight. Our insurance company tried to steer us to go to one of their «recommend» shops. Guanella is independent and doesn’t have any ties to insurance companies, so they fight for you and make sure the insurance company pays for the original factory parts — not some after-​market parts that would compromise the safety of our cars. This is a family business so there’s a good vibe to it — and if you check out the facility, it’s clean and modern. I can’t recommend them highly enough — they turned a real hassle into a positive experience.

I have used guanella a few times within the last couple of years and the reason why I am such a loyal customer is because they are very upfront and honest and they have great work ethics. So today I took my mom in for some repair work done to her vehicle. Once again the customer service was outstanding. The two women in the front office were very informative, efficient, and kind. The office is always nice and clean and the care you recieve here is always the best. They really go out of their way to make sure we have the best service and best quality of work done and I have never been unhappy with the results ever. I love it whenever they are done with the repair and damages, they also give us a carwash and so my vehicle always looks so new when I pick it up.

After being rear ended. I took my 2001 sedan to Guanella’s because it is near my job. I just needed an estimate for my 1 – 800 insurance company. Guanella indicated the need to keep my car so they could handle the whole process for me. I thought this was great and they gave me loaner car for $ 15/​day. My husband was upset with me for leaving the car and insisted I «just get the estimate’, since the car was drivable and had no safety issues.
I went back to Guanella’s and they resisted giving back my car and said this is the only way the insurance company will work with them. I called my 1 – 800 agent and he indicated that it is not necessary they keep your car if it is drivable. I had to really push them to give my car back and they then said that they would not give me the free estimate, but would throw it in the trash. I got my car back and they still charged me kept my $ 15 rental fee for having their car for just 2 hours!
I ended up going to two other body shops which had no problem giving me free estimates within 1 hour. Guanella’s verbal estimate was way higher than the other two shops.
If you don’t mind having your car held by them and drive a rental, fine for you. I love my car and did not want to be without it for $ 15/​day for who knows how long.

This collision repair facility is horrible. They Luer customers in with cash pack guarantees because they can’t get work any other way! They tried to scam my insurance company and took over a month to finish my car. It still doesn’t even look right. PLEASE STAY AWAY!

I would highly recommend Guanella Auto Body. My pearl white SUV was vandalized and when I got it back, it looked better that it did before it was vandalized. The paint was matched to perfection and they did a complimentary detail inside and out, it looked like a brand new vehicle! They handled everything for me from dealing with the insurance company to having my Enterprise rental vehicle waiting for me when I dropped off for repairs, which made it so convenient. The estimator was very helpful in explaining the process in detail and assuring me that my vehicle would get done right. The front office staff was so friendly and helpful, greeted me when I walked in and entertained my child while I did the paperwork. This is a very kid friendly business, which as most moms out there know, that is an important quality of a business to have. To top it off, I got 15% back of the approved insurance estimate, they simply wrote me a check, that easy. I am so happy that I chose Guanella Auto Body!

The body work is nothing special, I found a flaw in the paint under the clear coat in plain eye sight that nobody at this shop found before turning my car over to me! The girls in the office at the front desk are beyond rude! Their communication is terrible, you have to always follow up with them as they do not follow up with the customer. The rental car I got them Guanella was dirty inside and out. When I picked up my car after being repaired they were in a rush to get me out the door as they were closing that day early. Nobody walked around my car with me to review any work done nor did they even check the rental car for any possible damage or to be sure the gas tank had the proper amount in it for a return. Nobody explained any docs that I was signing, just said «sign here». I will not return to this place and I will not every recommend anyone to this location. The two girls in the office at the front desk should not be in customer service at all!

Do not take your car here. They are dishonest and do not honor their own 15% cash back coupon. It’s just a scam to get you in the door. They take advantage of your insurance company and keep their 15% off coupon. They make promises that they don’t keep, they were supposed to fix my bumper and they did nothing to it. SCAM, SCAM, SCAM!!!

Painting your bike or car is a very personal thing, pride demands the best. Here is where you get it. This is the second bike AutoBody and More has painted for me. I found they do outstanding work and pay meticulous attention to detail. Bryan Kinny’s Black is one of a kind, so deep in color you would think you could reach right through the bike.
Great job, great service, show quality.

They are amazing! Always made through their on their promises. Forever a customer!

A color blind monkey could do a better job of matching panels!

I just got off of the phone with Diane, who took time out of her day to answer some questions for me even though my car is at a different body shop! She was able to add to the very helpful information I had been given by my body shop with regards to dealing with the insurance company and I couldn’t be more grateful. Amazing friendliness, knowledge, and service and after that call I know I would feel 100% comfortable bringing my car to them in the future.
Update 1÷6÷14 Talked to Diane again and thanks to a few more tips finally settled with the insurance company. Her advice directly saved me over $ 600. So grateful and totally recommend Guanella!

I have used them twice and both times I was very pleased with their efficiency and quality of work. They took care of everything for me from getting me a rental car, making the correct calls to the adjusters, fixing my vehicle, not bothering me, and giving my car am interior and exterior cleaning job. However, my only complaint is that they have a rude receptionist there. Not the taller, thinner one, she is actually very nice. The rude one is the shorter, chubbier one. She has bad customer service! But besides having one rude receptionist everything else about this place was great.

I have been a faithful customer of Guanella Auto Body over the past 15 years and have taken my cars to them for repairs ranging from my recent small fender bender to more significant body damage. If you are ever in need of auto body work this is the best shop in Sonoma County! I have received top notch customer service delivered by extremely knowledgeable staff, ease and convenience from the moment I called to the time I picked up my car, and the highest quality repair work with utmost attention to detail. And although this would be enough to make me a loyal customer, they are also a family owned business that has grown its roots here in our community. I hope you stay accident free, but if you ever are in the situation like I have been, I hope you trust your car in the expert hands of Guanella Auto Body!

I would not recommend this shop to anyone. First off when I was dealing with them there were two younger ladies. One knows what she is talking about and has a fabulous attitude, however the other always seemed completely clueless and very rude! That should have been my first red flag.
Waiting on my car… I’ve worked at a body shop before so I know the routine with insurance etc. my car took forever to get back. I was stuck driving a vw bug instead of my Lexus for over a month! When I got my car back I thought it looked good… Then I got home. Horrible! First my hood now doesn’t even line up. It’s pushed down on the sides a sunken in hood. There are marks where work was done its hard to explain but almost like a glue 3×3 ish secrion that will not come off at all. There was a chip or close to a chunk out of the fender I believe it is. Literally looks like they saw it right before I picked my car up and dabbed a blob of paint on it. My car is pearl and the paint is just white, totally sticks out. It looks like a ball they didn’t even try to blend it in. 100% you can tell they’re lazy and just don’t care. I found glass in my car when I got it back which should have been cleaned up. Careless techs again? I could keep going but ugh. I don’t even want to go back and complain for the fear of not having t car for a long period of time AGAIN or them just being completely rude and not wanting to fix THEIR mistakes.
I will never take my car here again and I will. Definitely not recommend this shop to anyone.

I had a minor fender bender but my car is leased, so it has to stay in good shape !! I was about to go to another shop, but heard on the radio that Guanella auto body in Santa Rosa will rebate the car owner 15% of the repair cost (which was paid by the other party’s insurance)…at first I thought this might be a scam or that the work might be sub-par…instead I found the most professional auto body shop I have ever seen and came to understand that the insurance companies are often steering car owners to shops that do not use original parts and take other shortcuts… Guanella of Santa Rosa CA does the auto repair the right way using only manufacturer’s parts and state-​of-​the-​art equipment… and getting a check when I picked up my car was great !!

I would definitely recommend Guanellas, I have been to other places and no one compares to the level of service, courtesy, and detail that Guanellas does!!! I’m so half I took my car there, they knee who I was when I got there and took care of every detail with no stress on me! Thank you Guanellas

JUST AWESOME, Very quick to get parts and worked extremely hard to help on my time crunch to get my vehicle fixed and at show quality level.
They were all pleasant to work with and very professional. Had my bumper replaced after hitting an animal on the freeway, they got an OEM bumper the next day, and took a total of 3 days to complete the job and FULLY detail my car. All in time for the car show. Even found touch up paint in my cup holder for my new bumper.
Will certainly use again and refer any of my auto enthusiast buddies to this shop.

They were good, but if I got the option to do it again… I Would take it somewhere else. They need to communicate better with there customers. They had my car for over a month and it was me who has to keep calling and finding out the status of my car. Not my idea of good customer service