FedEx Office Print & Ship Center

4 ½ Stars
Very satisfied. That is my feeling about this FedEx Office in downtown Santa Rosa.
This location is open 24 hours a day, 7 days a week.
I’ve brought about three dozen copies of my manuscript for my first novel here over a one year period for binding. They offer six different backing colors for the spiral bound covers and I’ve used all of them.
Jennah, Leslie, and Michael have been the most helpful to me during all my daytime visits.
Unfortunately, there is one employee who just doesn’t provide excellent service here. She wears an unpleasant smile and does not make me comfortable at all while attempting to charge the maximum amount for shipping even when other less expensive options are available at FedEx.
But, that is not enough to discourage me from coming here and receiving excellent service from all the other staff members.
This location has all the copy & printing equipment, fax, PC workstations, shipping supplies, and sundry office items I’ve come to expect at a FedEx Office. They even have a small bottled water fridge and candy for sale at the service counter (I haven’t bought any so far).
In general, I prefer FedEx shipping over UPS, and a FedEx Office has much more equipment and products than any UPS Store I’ve seen. But, I tend to use UPS more for actual shipping because their prices are better. UPS certainly charges way less for any packing or preparing items for shipment than FedEx Office. I still use the US Postal Service for all my letters, even overnight letters, again because of the prices.
When FedEx first opened for business as a shipping company they were known only as Federal Express. In our acronym-​ed and abbreviated rush about world, Federal Express trimmed to FedEx — much cooler. Kinko’s became FedEx Office, a very good move.
Review 0157
Feel.

Slow all the time even if there’s no one in the store. I ship stuff out 4 – 5 days a week at various fedex offices around the Bay Area. This one is by far the worst. The employees don’t seem to know how to do their job in a timely manner and often ignore customers who are looking for help. If you can avoid this place is recommend you do so.

I brought my own paper and needed to make 46 copies of a one page document onto it. I also needed to use a computer to print the original since I couldn’t open the file at my parents’ house.
I explained what I wanted and asked if there’s anything special I needed to do to use my own paper for the copying part. They said to just flag them when I was done with the initial print and they’d walk me through it. Great.
I spend 10 minutes on the computer to regenerate this document and printed successfully.
Then I go to find either of the two people who helped me in the beginning, but they had entirely disappeared. I waited a full five minutes and then went to a self-​service station where I figured out how to change the paper to my own.
The machine didn’t print all 46 copies (only 36), but charged me for all of them.
It was my own fault for not counting the pages in the store, but geez, fix your machines or make your staff available– or better yet, both!

A young man by the name of Greg was unhelpful and borderline rude. He needs customer service skills. This store was much more helpful and efficient when it was just «Kinkos» around the corner. Avoid this place

Horrible costumer service!
My husband was there using the computers. We brought our 4 year old son with us and he had to use the rest rooms. I asked FOUR people working there for the key. One guy said, «I don’t have, it’s over there» (only 2 registers away) he apparently could walk 4 steps to get it. all four employees ignored me and acted busy because envelopes are more important then just simply handing me a key.
another customer in line saw I was trying to get some ones attention and even he asked two people. He said «we kinda have an emergency here, can we get the key?» And the employees ignored him as well!
My son was sitting on the floor holding him self, begging me to take him potty.
They clearly don’t understand the urgency of a 4 year old!
I had to leave the store to let him go somewhere else
Which is bullshit because we were paying customers.

Every single time I come here these people are so damn helpful. Never fails. They get me in and out. Crystal has helped me a couple times and is always been so kind and efficient.

Horrible service, malfunctioning machines! Terribly unaccomadating, will never go to this location again. ⁰⁄₅!!!

I don’t usually go to Kinko’s. But today is a holiday and my usual copy service is closed, so I did, and I wish I hadn’t. My print jobs involve booklets with card-​stock covers, some of which are stapled down the sides. All of the ones that were stapled down the sides were uneven, with the inside pages not lining up with the covers or with each other. It’s a small thing, certainly. I got the copies I paid for. But they look like crap. I’m a professional, Kinko’s is supposed to be a professional, most of the people I send these booklets to are professionals, and I want my work to LOOK professional. This batch looks like I got my 5-​year-​old kid to staple them.
It’s always something with these guys. I won’t be back. There has to be another alternative for getting copies on weekends where they care what their work looks like.

i have tried and tried again to get a receipt following copy making at this kinkos.
i cannot seem to make the kiosk or the printer give me a receipt.
So i inevitably have to wait in line at the service desk to get a receipt for my copies.
last night my session timed out at the copier and i went to the desk to see if i needed to get a receipt right then or if i could continue to use the copier and get a receipt for both transactions. i waited 10 minutes to ask if i could continue or not and then after continuing i went to the service desk again to get the receipt and had to wait another 10 minutes for the receipt. now this was not because the people working there were overwhelmed with a lot of work or that a line had formed so they were stressed. there was no line. just me standing there waiting.
they did not even address me to let me know they would be with me shortly.
i suppose i will be in the market for my own copier soon, since i have vowed to never return. i am in a bit of a pickle though because they are the closest to my house and open the latest… i am sad at the loss of kinkos copying.

I needed several signs printed over the holidays, the order was complicated and in several parts. In the process, I dealt with 5 or 6 different employees, all of whom were very professional, courteous and efficient. Each time I needed to talk with someone new, they got up to speed immediately, so the interactions were seamless. There was one mistake with a sign that had had to be sent out to another location. They got on it right away, gave me something that worked quite well in the meantime and took complete responsibility. They did everything they said they’d do when they said they’d do it. I worked primarily with Lisa, Jenna and Jaime. My signs are beautiful and I couldn’t be happier.

This kinkos is the bigger scale one and totally appreciated the team making my order happen. I made the mistake of going to the kinkos on stony point because of the ratings but they are a smaller version and not equipped to handle what i needed. Thank you Michael and My for rocking it out!

Nice air conditioning. Slow service. Employees that don’t seem to know what their doing.

Why did my previous review get filtered!!! I use this place all the time for print jobs for my business, and they always go above and beyond! Tony is the best, very professional, really organized, and always does a fabulous job!

Great customer service on a recent large print job. Everyone i interacted nice was helpful and friendly. My job spread across a shift change and I was introduced to the new person taking over my job. The best part was being able to leave my docs for final production, binding and shipping and not having to stick around.

OMG, Really frustrating. I wish I had read the Unilocal reviews before I tried this place.
Got there at 7:50 am so I could print something my son needed for school that morning. It would have been quicker and easier to wait for Best Buy to open, buy a new printer, drive home, set it up, download/​install the printer driver that never comes with the printer, drag our broken one to the garage and dump it on the pile of stuff my husband says he’ll someday take to the electronic recycling center. But I digress.
When I attempted to use the self-​service copy/​print station with the credit card scanner and option to get my file from my Google Drive account (which I read about on their website before visiting”, I got an error screen that directed me to «Please ask staff for assistance.» I then encountered 5 employees. 4 were very unhelpful.
1. Guy At Counter helping someone else with an apparently complex job. So complex he couldn’t even look up to notice me and give me the «hey, I see you over there, and someone will be with you in a moment» nod. Even after I waited there for 10 minutes. Even though I’m the only other customer in the place.
2. Another Guy roaming behind the counter, finally came over, but didn’t believe me when I said I was trying to use Google Drive on the self-​service station. He then asked what Google Drive was, looked perplexed when I demo’d it and got the error again, then said he hadn’t been trained on that, then told me to wait for someone else who would «come out soon after shift change.» He resumed roaming behind the counter.
3. Shift Change Gal: probably pre-​coffee, I judged, based on her dour expression and tone of voice. Also dubious about Google Drive until I showed her the option on the screen. Then she watched me as I entered my username and password. I actually had to tell her «Please look away while I’m entering my password.» Got the error message again. Then she said «that’s not something we can fix.» I asked her how else can I print this file from Google Drive? I showed her the file (which has a very distinct and memorable design and topic) on my iphone — «Can I use the iphone app they advertise on this sign next to the printers?» «Um,» she said. «Can’t you just email it?» and she handed me a business card and walked away.
So, I used my iphone to login to Gmail and attach the file… of course, Gmail doesn’t actually attach the file, it just embeds a share link. I resumed waiting at the counter.
4. Possible Shift Manager opens the email. «Um, that’s just a link. For security reasons, we can’t access links.» He then started to explain the detailed technical and security reasons why he couldn’t… I admit I lost my patience at this point and said, «I work in IT, I understand, I don’t care. Just tell me the quickest way to get this PDF on my Google Drive printed.» He gave me a blank stare. I pointed to the sign advertising the iphone app — «Will that work? How long will it take?» «Oh, it’s pretty quick, um, once we get the job.» «Well, how long does it take to get the job?» «Um…»
So I downloaded the app, selected my file, selected my print options (BW, recycled laser paper, number of copies, etc.), and then I got a screen where I had to enter ALL my credit card and billing info. OK, so I find a table, sit down, pull out the credit card, enter all that data, and submit the job. «Estimated pickup time: 11:00 am.» WTF? Oh, and no cancel option.
Shift Change Gal happens to walk by, so I ask her if I can access my Google Drive from their rent-​by-​the-​minute computers. Sure she says. 5 minutes later I had a single print of one of the files I needed. The other one wouldn’t print because it was in an format not supported by their computer setup. It was a .txt file. Really? Sigh.
I took my single print to the self-​service copier. So now I’ve been there almost an hour, and am running seriously late, so I didn’t notice I put my original into the copier upside down, and accidentally got 5 blank copies before I could pause the machine. (At least now I had a blank piece of paper I could use to write out my unsupported .txt document.)
5. Actually Helpful Guy was walking by, saw my problem, cleared the job and helped me reset and print properly. He even offered me a refund for the blank copies! Joy! «It will just take me a few seconds… well, actually minutes.» No Joy!
Nevermind.
After dropping off the copies at my kid’s school, I went to Starbucks drive thru (my mood wasn’t fit for further direct human-​human encounters). While waiting in line iPhone rings. It’s Shift Change Gal who has an amazingly friendly, upbeat phone personality. «Hi, this is (name)! Your copies are ready for pickup!»
Granted, it’s been almost 30 minutes since I left their store, but was that crappy customer service failure so typical that they already forgot about it?
Sorry, Shift Change Gal. I already got my copies, and I’m never going back to your store.

experience was ok, like the fact the moleskin journals are priced at a affordable price.

I used this FedEx/Kinko’s several times. Once or twice the staff were helpful, but typically they were not very friendly and were pretty arrogant. As another reviewer noted, they can barely be bothered to actually tell you where the key to the bathroom is, even if you’re there spending a lot of money on copies.
The final straw was when I went to make copies of a promotional flyer for my book. The flyer shows the book cover art (paid for and owned by me) and complimentary comments from reviewers (which are used by permission). It also has a note stating that some copyrighted text from a famous author included in the book is used by permission of the author and publisher. For this, I pay them a royalty on every copy sold. Please note that the text is only in the book, NOT on the flyer. And I have permission to use it anyway.
Well, their person saw the word «copyright», and insisted I was trying to illegally copy material which I do not have the right to copy. I explained over and over that the copyright notice was for content in the book, not anything on the flyer, but she didn’t get it. She eventually called over some manager guy. When I explained it to him, he insisted I fill out some forms indemnifying them from my copying someone else’s copyrighted material or something like that. I refused since I was not doing that, so it made no sense.
I kept explaining it but he didn’t get it, and kept bellowing that he knew about copyright because he’d been trained on it. I told him he should go back for more training, and left.
I went over to Staples on Cleveland Ave., and they were very friendly and helpful, and did a great job on my flyers.
FedEx, you’re history as far as I’m concerned.

The people there are friendly but they move so slow! I don’t know if its just the city of Santa Rosa but it took like 15 minutes just to copy something onto cardstock. The girl was very sweet but I was running late so I thought it would take just a few minutes and no one was in line.
Would not recommend if you need something done fast!

The service is usually friendly at this spot but I have to say that FedEx/​Kinkos in general can be a rip-​off. I was at the counter and told that I could print my files on my own. Even though I asked if I could do it at the counter I was asked to do it myself. I tried doing it myself after asking for a heavier card stock and the machine told me that my file size was too large (anything over 50MB is too large). Back to the counter I went.
This time I was told that a PDF file would be faster for their systems instead of a tiff file so I went over to the do-​it-​yourself design stations and racked up a $ 17.00 bill because their systems are SO SLOW. I’m a graphic designer for a living so I know how to handle photoshop and illustrator but for me to get in and out using their machines it took me about 35 – 40 mins. kind of ridiculous. I guess if anything it was cheaper then the gas money to drive back home and they have a «Designer» fee which applies to any altercations of work. I didn’t want to pay that either because pride got in the way.
Like I mentioned before, the customer service at this store in particular is nice. I just wish they would help out a little more instead of trying to get me to do it on my own. Personal preference.

Saturday, I popped in here because I was in need of a couple of copies. If it wasn’t so important, I would have never set foot in this place to being with, because in years past when I’ve tried to use them, i’ve been sadly disappointed. This time was no different.
What was I copying? a couple of pages of a scorebook from a little girls softball game. **disclaimer, the original book does have a copyright, however the info that I was intending on using was the scores and plays that I had marked, to share with another coach. I’m pretty sure, when Glover designed the score book, the intent was to stop people from making copies of blanks and reusing them, not to stop coaches from sharing information to make girls better players.
Anywho, I pop in there and have no idea how to use their machines. The book is an odd size, so I flag over an employee to for some help.
First thing out of his mouth, practically yelling at me, as im flipping to the page (which is CLEARLY marked up with scoring) THAT’s COPYRIGHTED! YOU CAN’T COPY THAT! I CAN’T HELP YOU COPY THAT! (insert puzzled looks from the 5 or 6 other people making copies)
My trying to explain, that I’m just trying to get a copy of my girls plays I am cut off by employee as he is backing away from me like I have anthrax in my hands or something… THAT’S COPYRIGHTED! I CAN’T HELP YOU!
Well can you at least tell me how to use the machine? Not really, he is now standing 15 or so feet away, shouting his instructions at me, about putting my CC in the reader, because he can’t seem to come any closer for fear of being tainted by someone who is copying something.
Kinko’s, I understand the position you are put in under copyright laws, however there is no need for your employee to announce to everyone in the place that I am trying to copy something with a copyright, or even attempt to listen to what my end goal is. (granted that would put way more common sense and logic and reasoning into the hands of employee’s who seem to lack the ability to get jobs higher then minimum wage to begin with)
Copyright or not, I won’t be going there again, and you shouldn’t either.