Clone Digital Print & Copy

This is an awesome business owned by a local couple. As always, I do my best to support local businesses. It’s easy to do that in this case since they are a great business. We have been using them for many years.
I go here for all of my office needs. I happily avoid giving my business to the nearby FedEx store. In my opinion, Clone by far surpasses the FedEx store in their efficiency, customer service, quality of service, and speed of project completion.
I routinely pop into Clone with rush jobs and they are able to complete them in an hour.
They offer a variety of services including but not limited to large photocopy jobs, printing overzised docs, scanning to PDF, binding, etc. They also have a couple of other services such as the creation of wine labels! I’m sure they offer quite a few other types of services, but I haven’t tried them yet.
Great business, no complaints. Easy five star to give.

Horrible service. I had an emergency and needed something printed off so I called around and this one was open for a little bit longer. Walk in at 10 till and no one greets us, try to start the print and we got reprimanded and they said they weren’t going to start up the printers again because they were going to close. There was over 10 minutes left, you either close at a certain time or you don’t. What a lousy way to go business.

Dedication to perfection! Need it done right? Mark is the man. No its not cheap, its fare. Remember, great work done right and on time; sometimes there is a price for perfection and Clone delivers. Keep up the great work…

I have used Clone for business and personal projects over the past 2 years. Most recently I had my daughters graduation invites printed, they are beautiful! Clone does an excellent job and the turnaround time is remarkable. Mark and his staff are friendly and knowledgeable, I recommend them 110%!

I love working with Clone. I’ve had many printing projects and they’ve always delivered fast, beautiful results, often under intense deadlines.
The perfect example is a project I had a few weeks ago where I had an important meeting come up and needed some marketing handouts. I called Clone first thing in the morning, explained my urgent deadline and got them the files. They had them ready within an hour so I could grab them on the way to the meeting. They helped make the meeting a huge success.
Their staff is great. They have always been very responsive and help me with technical specifications to prepare the files correctly as well as giving great advice on what paper would be best for each project and other details like that.
Clone is my go-​to for all my printing projects.

DON’T GO!!!
I went there for a very simple project and they failed to deliver. Asked for them to print and bind copies of a copyright work from a flash drive which the employee stated that he could without any issues. He didn’t tell me the company policy was to email a proof prior to printing, nor did give me any indication that there would be a problem. So I went back two days later thinking my order was complete only to find that they complete messed up the layouts so badly that it was completely unacceptable (thank God I checked the work prior to paying).
The manager looked into it and preceded to blame the «new» employee, their own equipment, and Microsoft Word program itself for the issues! They also implied that since I didn’t have Adobe Acrobat converter on my laptop, I somehow had some of the blame! Two attempts were made to resolve the issue which completely failed. Their answer was «go get a PDF converter and you can come back»
My answer was «No, order is cancelled! You haven’t given me any acceptable results that I’m willing to pay for!»
So after almost a week of finding and paying for parking downtown, showing up on three separate occasions, awaiting late emails, and the horrible proofs which I would think ANYONE should have notice that there was something wrong; and I have absolutely nothing to show for it — because Clone Digital Print & Copy can’t deliver a simple project. But they did constantly tell me how «green» their business is! Sure, green and useless! I didn’t come to them for «green», I came there for black and white printing (they are a copy and print shop aren’t they?).
My advice — DON’T waste your money with this unprofessional business!!! EVER!!!

This place was a savior after lots of printers in town said they couldn’t ptrint my wedding invitations based on my design, The owner had me a quote quickly (the best quote too!), and the order was ready for pick up in less than 2 days. They were beautiful and they made the process simple for me. I’ll take any further printing to them for sure.

Clone is now the only place we use to have anything printed. Our needs aren’t great, mostly just our business cards from time to time, but we’ve used them occasionally over the year for other little projects.
We used to use another large national chain, also located in downtown Santa Rosa (you know who I mean, rhymes with gingko. Or Stinko.)
At the place referenced above, we would endure long lines, frowns and headshaking, and a general «no can do» attitude. I had to use them one time for a newsletter for the business I was working for at the time, and they botched it up royally.
Since discovering Clone, I look forward to doing business with them every time because they remember me, greet me with a smile, and always exceed our expectations in timeliness and responsiveness. They will make helpful suggestions to help save money.
I will not use another print shop. Clone is perfect.

We use Clone to print larger (4×6 foot) posters. The results are high quality,
they are super easy to work with, and stuff is done when they say it will be done.
Perfect in my book.

Was looking for a printing company to complete, what I thought was, a simple job. Clone was recommended and it appeared to have two good reviews. Dropped in, was told my job would be $ 60. YIKES!!! It appeared simple enough. Needless to say, I sought a second opinion and quote. Went to Office Depot at the suggestion of another friend. Same job was $ 7 to complete. Don’t doubt the quality of Clone’s services, but when you can save $ 53 (almost 90%) and acheived the same quality job elsewhere… no brainer in my books. Sorry Clone.

I have used Clone 2 xs now and WOW… Not only do they have great pricing and great quality, but they are QUICK/​FRiendly and so easy to work with. What more could a person want in a printer? Nada. For my needs they are great. They do not mind doing split runs for biz cards at no extra charge… I highly recomend them to anyone with printing needs in Santa Rosa. The online service is also Excellent!

Dropped off a copy of an invite to have them print off for work. Was dropped off at 4:30 ish yesterday and I picked it up about 12:30 today. Turn around time is quick. Was only $ 24. Friendly staff, proffessional and helpful. A good company to work with if you need anything oprinted in small or large quantities. The final product looked exactly how we wanted it to. Will be using them in the future.