European Sales & Service

I find myself writing yet another review for these folks. I have continued to have a great experience with Ryan and Richard, and over the years they have made my «Little Yellow Mercedes» one of the cleanest around. Thrilled to have them on reserve!
They always work out a great service strategy with me and never let me get to carried away with my repairs… I have the tendency to want too much sometimes. But its this honesty that I love and the great work they do makes me keep coming back.
If you love your Mercedes bring it here because they really know their stuff!

I have been a loyal customer here for 4 years. I drive all the way from San Francisco to European Sales & Service because they are The Best Service Shop in the entire Bay Area. My E320 purrs from their tuning, and drives like a dream. Richard’s Mechanical Mastery, Honesty, and Excellence give me peace of mind every time I have the pleasure of taking my car in. Want a Repair Shop you can trust 100%? Find European Sales & Service!

Ryan and Richard are the best. I had a bad thermostat that was keeping me from passing smog due to the check engine light being on. Came in WAY less than dealership — extras: helped me locate small headlight part on Ebay that saved me $ 270, informed me of a recall and gave me paperwork to give the dealership, and sent me estimates for requested work. They also coordinated with the Smog shop next door and offered extra help if needed. They know cars forward and backward. Amazing. Love. Can’t recommend enough.

As someone that parks outside, having a stubborn sunroof stuck open on my new (to me) Mercedes was a bit of an urgent matter. Because it’s the week between Christmas and New Years, most places are (understandably) closed, and the dealership told me they could get me in «maybe friday, but probably next week» despite getting there at 7:50am on a Monday morning. By the time I got to European Sales & Service I was honestly getting a little desperate imagining having to put a tarp over my car and crossing my fingers that it doesn’t rain, but they saw my car immediately did a bunch of checks on little things, and then spent a lot of time and effort getting my sunroof back into place. I was really impressed with their service, and then they didn’t even charge me! Top notch.

Seriously, these guys are SO professional and courteous in their whole approach that it makes you wish you only had Mercedes cars in need of service!
Had my car there once for an AC repair about 4 – 5 months ago and just made an unrelated appointment for a smog issue. They always offer «the low cost approach» and are very clear about when «the clock starts».
Highly recommended!

My wife & I have been using this shop for years. Always get prompt, courteous and competent service. Prices usually 30% less than dealership or other independent Mercedes-​Benz service shops. Recommended!

I have an 80’s turbodiesel with rare cooling and electric problems passing by Santa Rosa and knew Richard knows Benzes, diamond certified is a tell. armchair mechanics told me either to replace battery, alternator, wires or start testing voltage to solve my power loss. I threw up my hands and agreed to pay a pro to assess. Long story short, I spent as much at European Sales and Service than I did on my car, on an Alternator mount bracket, radiator, water pump, thermostat, labor, healthcare for the mechanics, and 6 months, 6,000 miles, and encounters with other Euro & MB shops, I know I couldn’t have gotten better service in the states. I called a week later with an unrelated roadside emergency. He talked me thru tragedy narrowly averted, win pleasure.
This is a meticulous operation. Work is discussed and documented, problems diagnosed at a fair rate. Honest and thorough.

I’ve taken my car to European Sales & Service twice and have been very satisfied with their work. I have a long list of items to repair on my used 1989 420SEL, so it’s important that I deal with an honest shop like these guys who won’t overcharge for easy to fix items. They are professionals who are very good at what they do. I’ll be seeing them again soon for the next job on the list.

These reviews shock me. I brought my benz in for brakes last year. I was charged for genuine mercedes benz parts. Within 10 days brakes started squealing like a stuck pig. Took her to another shop. They suggested that the next time I have repairs done, I should buy real mercedes parts instead of cheap chinese crap. And no, they did NOT profit from that statement — they said I *could* have them replace the crackerjack box brakes from European Sales & Service with real mercedes parts but recommended I live with the squealing until the brakes die (projecting less than 2 years useful life). Since then, have had ANOTHER shop give me an overall diagnostic and ANOTHER mechanic tell me I should only buy mercedes parts in reference to the brakes. When I saw their building empty I was sure they had gone out of business. It turns out they’ve just moved. Their fancy new building looks great — maybe I should go say hello to the part of it I paid for when these guys jacked me over. The moral to this story is be sure you are actually getting what this company is charging you for.

Petaluma, CA
5 star rating
4÷21÷2010
This is the best shop for Mercedes Benz in the North Bay. I’ve taken my C-​230 to several other shops in the Santa Rosa /​Marin County area and while I’ve never been particularly displeased with any of them (except for Smothers) European Sales and Service remains at the top of this list for several reasons. Price /​Service /​Quality /​and piece of mind. Rich the owner of this establishment gives off the vibe of just a stand up guy. Anyone familiar with getting a car serviced can agree that there’s always that feeling of confusion and helplessness that comes with being a part of a transaction that you know little about. I have worked in numerous sales positions including my current job in the mortgage industry and this feeling is not exclusive to Auto service. But being a sales person it’s one of the few places I experience it. What I’ve found is that the level of customer service and the quality of work are exceptional and the prices are the best I could find around. That being said the Piece of mind that I get from knowing that I’m getting great service at a great price (and I’ve done plenty of research) lets me rest at ease. I would recommend this place to anyone who is looking to have the same services that local Mercedes Dealerships/​Service Centers will do, for significantly less money. Why pay more for the same thing, when you can have Richard and his staff give you the level of service you deserve for a fraction of the cost at the dealer. This review was filtered because I guess it met the guidelines of a «fake» or «shill» review. I am Dallas Myers go to European sales and service and ask if I am a customer. I had a Mass air flow sensor replaced on my 2005 C-​230 for about $ 150.00 less than Smothers European quoted me. Thanks

I have taken my Mercedes Pens down to European Sales & Service to get oil changes, repairs and parts for my aging art car. Richard took me in when no other repair shop would and for that I am very thankful.
Richard and his team went above and beyond and gave me a list of problems with my car while I was in for an oil change. This enabled me to plan ahead and make the repairs needed to stay out of trouble.
There pricing on parts is very reasonable especially since Mercedes parts tend to be on the pricey side.

My main criteria for a successful interaction with a business are two-​fold: Quality & Courtesy. They have skilled and factory-​trained techs.
The owner, Richard, is friendly and a good communicator. I’ve also met Ryan, the owner’s son, and they know their stuff. I even checked them out on BBB and they are rated «A+». I highly recommend them for Mercedes-​Benz repair.