Spring Works

Let me start by saying I am a perfectionist when it comes to vehicles and if my vehicle is pulling or has any issue I will fix it. This is why I decided to go to a specialty shop, that only concerns themselves with alignments and similar work.
I was pretty disappointed in my alignment I received today. This is the 2^nd time I have had the experience of not feeling like anything was accomplished by taking my vehicle here. My alignment was not complete and the vehicle still pulled to the right. I understand there are many different things that cause a right pull but there was no solution before the vehicle was given back to me. I wouldn’t think this was crazy but the last time I took my vehicle here (a different car) I had the EXACT same issue. If I go to a specialty shop it’s not because I want to hang out in your waiting room, I want it perfect, that’s why I took my car to you and not Les Schwab.
I won’t be coming back

Jenny A I had asked them to send me a reminder when I was due for my next rotation. They did just that. My appointment was made. The young man was very polite. I also asked for an oil change at the last minute to save me time. This was done efficiently and within the time frame they had told me. When all was done, he explained a problem I had with a leak. and offered to give me an estimate. I said my mechanic would take care of it and he never pushed. He was very pleasant, and I had him make another notification for me when I needed to come back.

I am new to Santa Rosa, I had my tires done at California Tires, they have advised me to to go next door and get the alignment on my suv.
I checked in to Spring Work, I was greeted warmly in the front desk and made my wait very pleasant, they provide you with nice seats and a laptop, I did all my online work there. Refreshments also being served coffee fruits and more, nice touch.
The work was done on my suv well, they also check all your essentials, breaks and more to get you safe on the road. I have done a break job and alignment on my wife’s car, bearing and more. They made it nice and easy. Why would I go elsewhere.
Keep up the good work going guys.

After inadvertently showing up an hour late for my scheduled appointment they squeezed me in their busy schedule :) everyone was very friendly and informative. Great price on my four wheel alignment with a warranty included. This was my second time using SpringWorks and definitely not my last

These guys KNOW suspension inside and out. So you think they would know, just like any other professional, that changing dampers on my car is a 3.5−4hour job. I told them the dealer, THE DEALER, gave me a better quote, but the lowest the owner would quote me is $ 650 for labor. This place is a ripoff unfortunately. I would never recommend a company that tries to take advantage of someone’s ignorance.

Excellent service! Our mechanic neighbor recommended Spring Works as they are best in town for alignments. Friendly staff willing to answer questions and take time to explain their diagnosis and results. Nice waiting room with free coffee, tea, cereal and fresh fruit. Front wheel alignment was done in 45 minutes with warranty of work. Followed up next day and bought Michelin tires and steering was improved with no steering wheel wobble. Spring Works called me a few weeks later to follow up with alignment to see if everything was OK which car was just fine. Nice easy parking lot and advise to call ahead for appointment as they can be busy and rightly so as they do great work. I will take all my cars to Spring Works in the future.

Leo how can anyone be a happy customer when Spring Works wants $ 77.00 per upper strut mount when Advance Auto Parts and Parts Geek sell the same KYB strut mount KIT for the same price (that’s 2 for the same price). Then you want over $ 400.00 to install them when Nisstech will install them for half the price. Too set the record straight I have only been happy with Nisstech NOT Spring Works for the last 12 years.
I do not abuse my rice rocket… the only abuse it has suffered was at Spring Works.) O2 sensor, dead Opitmus battery, damaged motor and rear shock mount. Leo this is where we part ways.

This place tried to charge me over $ 750 for 2 lower ball joints… Went down the street and got it done at Les Schwab with the alignment for less than $ 350. If you want honest and dependable service, do not go here!!!

I wanted to raise the height of my fifth wheel trailer so it would tow more level. These friendly folks consulted with me to understand my trailer and provide a solution. Since I live three hours away it was important to have everything worked out before I arrived. Everyone in the shop was very gracious and professional. They promptly contacted me with updates during the job and the results were exactly what I had hoped. Their shop rate is also quite reasonable. Highly recommended!

I only had an alignment today but the staff, the facility, and the other customers were all pleasant.
They have laptops and snacks in the waiting room and the place is very clean. The employees are super friendly and knowledgable and seem very honest.
Prices are fair too.

Thank you for looking at my Sons car and helping us decide what to do next without being pushy but being very honest. You provided professionalism and we respect that. Would highly recommend this business to anyone. they will guide you in the right direction and not take advantage of you ever.

Biggest scammers!!! They do not make custom coil springs there. They do not have CNC coil machine there. They charged me close to $ 800 for all four springs but none of them look like what i’ve ordered. Stay away from this place!!!

I’ve owned and operated auto repair facilities for many years in CA and OR. I recently took my wife’s 2004 MPV into these guys for a front end alignment and was impressed by the whole process. From the hospital-​clean waiting room, complete with coffee, tea, fresh fruit and more, plus a good selection of magazines – even current magazines, to even an online laptop for customers’ use, the place is uncommon in the auto-​repair arena. I was told the job would take an hour and it did. Exactly. The very reasonable price quoted is what I was charged, with no attempts at upselling or adding junk charges as is common in almost every industry these days. I was told that my front brakes were down to 3 mm and would need to be replaced soon. I know this to be an accurate assessment since I checked them myself a few weeks ago.
The guy who did my paperwork showed me the computer printout of the specs of my front end both before the work and afterwards. No attempt was made to doctor the numbers, as I am very familiar with this vehicle and everything checked out fine.
All in all, probably the best experience I’ve ever had an an auto repair facility. I’m a retired professional mechanic and have only recently started letting others do my repairs. I’ll take my vehicles to these guys any time!

These guys are awesome, very honest, they saved me a lot money, like 1200.00 .Great guys, great shop.

It isn’t easy picking a place to take your car too. I shopped around and this place got some good recommendations from friends. It was alot cheaper then the other shop I usually go to and there was no waiting for an appointment at all. Free coffee, tea and fruit with a very cleaning waiting room with wifi and laptops for customer use. The people working here were friendly and helpful and didn’t try to sell me anything extra. I will definitely be coming here again!

A friend of mine referred me over here after I said I was buying new tires. The shop was clean, there were refreshments, and everyone was super professional. The price was exactly what we talked about initially, no hidden charges, and my truck handles noticeably better than before. I would highly recommend this honest business here in Santa Rosa.

Spring Works. I brought my car in for an alignment, and they did a great job, customer service was solid and they were polite and accommodating. However, there is a reason why I did not give them 5 stars…
When I picked up my car, they informed me that one of my tires was coming apart and could blow out at any time. I was confused because I had just purchased my tires (not even 5,000 miles old!) but the guy insisted that one of my tires was damaged and he urged me that I needed it taken care of. He then told me that he could book an appointment at America’s tire, because he could get me a discount. Apparently the two places refer customers to one another… I decided to wait and booked an appointment at Mclea’s where I had purchased the tires. They put my car up on the lift and did a full examination. After the examination, the service advisor told me and showed my all four tires and said that none of the tires were coming apart and that I was never at risk for a blow out! So moral of the story, always get a second opinion, especially if the information you are given doesn’t sound right!

I was impressed on how clean this shop is, and great customer service. I got my jeep aligned at another shop and it did not seem right. So I went to spring works and they fixed my jeep and printed out before and after specs so I could see the repair .
My jeep drives better than ever!
Not to mention they have fresh fruit water and wifi in there clean waiting room!

Hello, I brought my Land Rover discovery to spring works for a 2in lift kit to be installed. I was very impressed with their professional conduct and quality of work. It is nice to know that there is an auto repair place that can be trusted 100%. Thank you so much to all the guys there, love the lift ! Christine

After purchasing 2 new tires at America’s Tires, I got a coupon from them for Spring Works for an alignment, since they didn’t do that at their shop. I found it easy to make an appointment; be we aware they are not open on the weekends.
I was completely blown away by every aspect of this place! Once there, I really did not want to leave! Here’s why:
Service: customer service from every single employee was outstanding. Phil got me signed in, and gave me the WiFi password. We reviewed what he would be doing at this appt. The work was completed in the estimated time. And the appointment was on time. I also met Leo, the owner. He was really open and approachable, telling me a bit about the history of the place. I also met Angelo, his son. They were all friendly, helpful and respectful.
The work: the alignment was done, along with a thorough inspection of break pads, etc. They provided me with a detailed assessment of findings; and basically it all looked good. The car needed a minimal alignment, and they let me know how much ‘time’ I had left on my brake pads. No price gauging, no finding problems that did not exist.
The shop: it was like a dream come true! Spotlessly clean in every area. Cool, industrial feel to the shop. Large waiting area with laptops to use! Yes, you read that right! There were 3 Dell laptops available on swinging arms, that could be used. This, in addition to free WiFi. Current magazines of all types for reading. A large TV tuned in to CNBC, with no sound on (thank you!!). Quiet background music, that was not loud or offensive. They also had a small coffee bar with fresh made coffee, fruit, and doughnuts. (See why I did not want to leave?!). And the bathroom was large and spotless. The whole place was totally wheelchair accessible. And they had a small play area for children with a table and games.
It is clear that the owner takes great pride in his place, and that a lot of thought has gone into the asthetics of the place. When chatting with Leo, the owner, I gave him big thumbs up. And actually, when they told me my car was ready, I was bummed! I was really enjoying my time there.
Overall, this place is the total package. I will certainly return, and refer others here.