Cosmoprof

This location is always very friendly and helpful. I’ve been to a few of the other locations around the Bay Area, and this one has the best customer service by far.

Great service and very clean! Everyone who works there are knowledgeable and helpful.
The manager Perry sets the tone and is a fabulous at her job. Great location as well as it is located 5 minutes from my house!

Great customer service, the store is always clean and well stocked. I prefer this store to the Santa Avenue store because of the ladies who work here make it a pleasant experience.

Always a pleasure to go there. The women are very helpful and always have smiles. I seem to always find the products I am in need of and them some! I am no longer in esthetics but I keep my license current to shop here. this place.

Eva is always super friendly and informative, I am a new stylist and its nice to be treated like a pro ;)

Love being able to take a short drive and find everything I need to run my shop smoothly. Everyone here is so friendly with a happy «Hello» as soon as you step into the door. So many great deals in store that you don’t always find with your rep.

I have had nothing but wonderful experiences here but I have never called in to have a Manager do my shopping. No Manager or anyone in Customer Service should be condescending to anyone but they also deal with a lot of attitudes also. She was probably busy and I believe that one should keep stock of what they have and if you run out get to moving and go to the shop and pick up what you need. If everyone ran out and called they would never get their work done. The word «Honey» is inappropriate and would piss me off also. You can always go up the chain of command and find out the exact policy of what is priority when it comes to phone calls. I really like this store and its associates. Every time I have walked in I immediately receive a Good Afternoon/​Good Morning and they have always been very knowledgeable.

The only reason this place gets one star is because I just spoke with Eve and she had the nerve to call me «Honey»… And not in the sweet way. In the very condescending way that makes you feel stupid for even asking a question.
Here’s how the conversation went:
Eve: «Thanks for calling Cosmoprof, this is Eve»
Me: «Hi, Eve! I was wondering if you could check stock for me on a few things?»
Eve: «What is it?» (spoken more like a statement and that I was interrupting her verrrry busy day, rather than a sincere «What can I help you with??»)
Me: «Do you guys have Pravana Magenta?»
Eve: «Honey. We don’t carry Pravana» (In that, you’re stupid if you don’t already know this, type of way)
Me: «Okay, well, you’re really rude, bye»
I’m sure their establishment is fine. But to be spoken to like that was rude and unnecessary. Yes I don’t know you don’t have the product I’m looking for, that’s why I called you to ask!
If you want to ask a question and not be made to feel like an idiot for not already knowing the answer, don’t go here. If you’re seasoned and you already know which products they carry and which they don’t, then go ahead.