High schoolers that dont seem to know how to manage customers quite yet. I get that when its busy and harder to get things flowing, but had to wait almost 20min. Then i ordered a milkshake that was horribly mixed and tasted nasty. I ordered the same thing always and never has it tastingnso weird.
Jessica B.
Classificação do local: 4 Santa Rosa, CA
I ran in real quick for a cake, good selection and very good customer service. The girl who helped me was very sweet, all smiles, and wrote the message on my cake very beautifully.
Christopher K.
Classificação do local: 3 Santa Rosa, CA
Was here with 11yo granddaughter a month ago. She loves this place and their birthday-cake flavor ice cream treat. But I ordered the rocky road and got stale marshmellows. So she gives it a 5 and I a 1, averaging a 3.
Alexis C.
Classificação do local: 3 Santa Rosa, CA
Arrived 30 minutes before closing with my friend and ordered the«banana crunch» like it. I did alter the ingredients slightly by asking for half a scoop of cake batter ice cream blended with the french vanilla ice cream, caramel, roasted almond pieces, and fresh slices of BANANAS! It was the perfect concept of having ice cream for breakfast. Very pleasant and fast service for $ 4.89. Pay with a card, sign on the iPad with your finger, the receipt can be sent to your email or texted to your phone and done! I’d come again :)
Bruce W.
Classificação do local: 4 San Francisco, CA
Nice clean place.
Anne J.
Classificação do local: 1 Santa Rosa, CA
This place is a health violation. Two people on Saturday, October 3rd worked at this store and not only both ran the register and took money, but then scooped ice cream with those same hands(not gloved). While scooping, the guy got ice cream on his hands and instead of washing them, he wiped them on his pants. The ice cream must be filled with bacteria. This was the most disgusting thing I’ve seen. I will be reporting this to the health authorities as all three of us got sick that night. Two hours after eating the ice cream, we all had food poisoning. Beware!
Heidi D.
Classificação do local: 4 Santa Rosa, CA
Mud Pie Mojo, no fudge, extra peanut butter. :) Worth the calories!
Valerie S.
Classificação do local: 2 Santa Rosa, CA
I ordered a large Signature cake for a birthday party I was hosting two days prior to the event. The cake was supposed to be delivered between 5:30&5:45. At about 5PM I got a call saying they didn’t have the large cake, only the small. I accepted the small one because at that time, I had no choice. Guests were arriving! Very disappointing and embarrassing!
Victor G.
Classificação do local: 4 Oakland, CA
spotted frappucino on the Cold Stone window. 4 stars for service, not for the frap. eats: mocha frappé(3.99) –advised to get mocha since regular has no taste guess what, mocha barely has any taste either. –since the whip cream, don’t need the calories. 3ish stars. driips: –associates here very friendly, helpful 4 stars for them.
Kat N.
Classificação do local: 3 Concord, CA
DISGUSTINGBATHROOMS. And I am not a clean freak. Far from it. But seriously it is worth than a gas station bathroom. The sink and toilet look like they haven’t been cleaned in months. It grossed me out so I couldn’t enjoy the ice cream. The ice cream is good. Consistent. Cmon. You’ve been to a Coldstone, right? It’s all the same. But don’t go to the bathroom here!!!
Robin G.
Classificação do local: 2 Anchorage, AK
They said on Unilocal they had frozen yogurt, but they find not. Wasted my time,…
Christiana T.
Classificação do local: 5 Santa Rosa, CA
I have used Coldstone for several birthday cakes and church events. They always bring their A game! Their manager, I believe her name is Consuelo, is by far the nicest, most professional person I have ever worked with. I really appreciate the consistency this store shows. I’m a lifer for sure!
Coletta J.
Classificação do local: 4 Santa Rosa, CA
Their Ice cream creations are always delish! Service time can be improved as sometimes they lines are long and there’s only a few people on shift. One of my favs is coffee ice cream mixed with a brownie.
Kristine M.
Classificação do local: 2 Santa Rosa, CA
5 people in line and 2 new people working. It took me half an hour just to get my son a shaved ice… the guy working was pretty rude and almost offended that I asked for a shaved ice in a to go cup(excuse me for not wanting shaved ice spilled all over my car by my 7 year old) the shaved ice machine wasn’t working right but not once did he look up or acknowledge my long wait. The girl working spilled a milkshake on the floor and didn’t clean it up and the guy almost slipped in it! I have been here many times before and I have never had a bad experience like I did last night, Maybe the full moon had something to do with it???
Anthony L.
Classificação do local: 5 Tahoe Vista, CA
I came in at 8:30pm on a Friday night, about 12 people in line, two girls working. I decide to tough it out. I wait, observing subtleties of human behavior, deciding between Mint Chocolate Chip or my usual Strawberry Banana Rendezvous. Unknown minutes go buy and it’s finally my turn. «Love it Strawberry Banana Rendezvous, with whipped cream mixed in, please.» She starts at it. She slams a monster ball of strawberry ice cream on the stone. One heaping spoon of graham cracked crust, and ANOTHER. Fat scoop of white chocolate chips, BOOM, two scoops. Frozen strawberries and half a banana mashed in. Mixed it all up REAL good. Got it in a waffle bowl, and didn’t give a shit she forgot the whipped cream, I tipped her. It’s SOOGOOD!
Sia B.
Classificação do local: 4 Suisun City, CA
I like Coldstone a lot… I never have any major issues when I come to this location. It’s just ice cream anyway… How badly can anybody mess that up? It’s a little pricey, but it’s my go-to when I have a cravings. I love the custom cake options. I plan on using it for Valentine’s Day.
Olivia O.
Classificação do local: 2 Santa Rosa, CA
It took a good 5 min for anyone to notice I had even come through the door!!! Once the girl apologized for not noticing me, I asked for a medium size cup, and as a form of apology, she scooped out a large size, made my order, and charged me for a medium… I couldn’t finish the large anyway, and ended up throwing it away… All in all, a bad day for the store.
Darius B.
Classificação do local: 4 Santa Rosa, CA
Just had the left over extra cupcake ice cream, the day is starting with a wonderfully sweet treat brought to me from my near by cold stone ice cream creamery.
Monica T.
Classificação do local: 4 Irvine, CA
Pricey, but nice to have every once in a while. I always get French Vanilla with Heath Bar or Chocolate Shavings(or both) mixed in. The French Vanilla flavor is always different. I absolutely loved it my first time because it was eggy, but the next few were okay. Last time I went, flavor was eggy but not as much as the first. I’ve always had good service. Some workers seem friendlier than others, but none have ever been rude. My only complaint is the tables. They are NEVER clean! I saw a customer actually get napkins to wipe his table down so he could sit there. I’m not sure why they don’t clean the tables even after seeing that.
Mandy L.
Classificação do local: 3 Santa Rosa, CA
I am shocked that people claim this to be the«best ice cream» in our area!?! No way Jose! This is one of those, can’t figure out where to go and we are on this side of town kind of places. I think overall the ice cream is too sweet and sugary, the smell alone is enough for an sugar coma. All the nay-saying out of the way, I have found a love here that is flawless; banana ice cream with peanut butter blended in. Perfection.