Cambria Bicycle Outfitter

This company offers an awesome selection of cycling goods but that’s where the good ends. Their customer service is deplorable. Adam L. Is a passive aggressive jackass. They do not pay for return shipping even if it was their fault a mis-​sized item was received. Twice now he has contradicted himself. First he told me Sidi bike shoe sizes were dead on accurate except for certain sizes??? Then last week I was told that they process returns on Thursday-​Friday only. Then today I was told they do it on Monday-​Tuesday and that’s if the lady gets around to it. CBO probably closed their store front because they couldn’t handle dealing with unsatisfied customers in person. It’s much easier to leave them unsatisfied from behind a keyboard. I have had interactions with the biggest of online retailers to the smallest and never have I received such poor customer service. This will be the last time I order from them. All buyers beware. Here is a screen shot of my last chat session. See for yourself.
Adam L. (09:49)
Thank you for visiting our website! How may I be of assistance to you?
24.9.125.39 (09:51)
Hi I mailed back a pair of bike shoes for exchange and I was wondering if you have received them yet and when the new pair might be mailed out?
RA# 28956E
Adam L. (09:54)
let me check on that…
package has not been processed yet Dustin, most likely on Monday (if it gets here today/​Monday)…
24.9.125.39 (09:55)
It should’ve got there wed.
Adam L. (09:56)
gotcha, my returns lady does returns (credit back onto CC or exchanges usually once per week, and it’s usually on Mondays or Tues.
… she is gone for today, but back on Monday
24.9.125.39 (09:57)
Last week I was told she processed them Thurs and Fri.
Adam L. (09:59)
basically, she gets to them, when she gets to them. I have zero control over when she does do them, but usually it’s early in the week (Mon-​Tues), but it maybe be Thurs/​Fri. … but she is gone today, so no-​go for Friday. Monday would be the soonest/​best case senerio I can give you at this point,. sir
… and usually it’s once per week she does them… when she finds the time
24.9.125.39 (10:03)
That’s some high quality customer service… I will be sure to pass all this along in my review of your website.
Along with snap shots of this and previous chat secessions
Adam L. (10:05)
If it was my job to do returns, I’d do them Mon-​Wed. –Friday … if, but technicly it’s not my job. I can only inform her of a certain package that should be back at us, and to process it (it doesn’t mean that she will actually process it that same hour/​day)… That’s the reality of the situation.
do what you need to do sir

I know people have had trouble with ordering from them. But I usually order spokes in various sizes. Adam immediately called me when I ordered something not in stock. He was super quick and responsive when sending me the new invoice. The following week, they had trouble tracking the one size in my order. But being time poor, I was forced to cancel the order to get ripped off by the LBS.
All in all. Great customer service and response. It is excellent that they are stepping their customer service game because all my LBS’s in Midwestern Colorado blow in that department and/​or they just don’t have the inventory.

Ordered online a 200 mm front rotor, and it came with an adapter for a 180 mm rotor. Emailed them and did not hear back. I should have checked Unilocal before buying from them.

I love this store. I think the bad reviews are for the website or service related to online orders.
The guys here are friendly and helpful. I got toe clips, leather straps, and a leather seat… All for ~$ 55. Amazing!
One of the staff reminds me of Dylan from Modern Family.

The guys are great, prices are good. I don’t why there bad reviews. Dan was very informative.

The sales staff were friendly and knowledgeable. I came into the store not knowing what exactly I needed other than a road bike, they were more than helpful by fitting me for a bike and letting me try out several bikes in the parking lot next door. I love my new bike and will definitely use CBO Santa Rosa for any cycling needs in the future!

Online orders… forget it. If they don’t have something in stock, you’ll never know until you remember you ordered something about 3 weeks later and call them. Second time using them, second time they’ve proved they’re out to lunch.
Called to check on three-​week old order to find that they didn’t have half of the items in stock. Of course… they didn’t let me know this.
Sorry guys. You can’t take people’s orders/​money and then just forget about it… routinely. If you can find it at Amazon, I recommend getting it there. They know how to handle online orders, and saving maybe a buck or two on something through Cambria just is NOT worth it.

A bicycle store where the workers are not wearing their anally placed Ben Waa balls. Nice to see people that want to help you even if your not spending thousands on bikes, shinny tights and use riding as an excuse to use butt cream. The weekend crew have saved me from having to pack the bike home without getting in my ride. Just a quick fix and I’m off to the park. Prices get cheaper by the length of your skirt, but it works for me. (JK) All funny business aside, this store includes all riders that do it for the love of the bike.

These guys, don’t have it together at all. Upsells after quoted service, poor work, no follow-​up, and a slacker attitude. Santa Rosa could really use a bike shop that isn’t run by arrogant hipsters or slackers. It’s a shame businesses like this still exists. Do yourself a favor, go someplace else.

After reading some pretty scathing reviews about cambria I was a little worried about the smokin deals I saw on the website and if they would follow through. I ordered a bike trainer, and bike computer all at reasonable discounts, I also purchased a $ 50 easton carbon bike post, I found a coupon online and combined it with a carbon sale they were having and got it for $ 11 bucks! They emailed me the following day with a tracking number and I had my order three days after paying. Pretty blazing fast considering I live in Canada. All in all it was an excellent transaction and would not hesitate ordering from them in the future.

Ordered an expensive part online. Next day, backorder notice. Called 3 times until I got a live person. Turns out they can’t get the part anymore. Took several days to refund my money AFTER I filed a PayPal dispute.
Went into their new loacation near College to purchase a mountain bike, got ignored and walked out.

I checked out a few local bike shops looking for some parts for my bike and found the widest selection and best prices here. The guys were very helpful and not overbearing. Just willing to give advice when I asked for it. I really like that they had everything I was looking for in stock and reasonable prices too. I would definitely go back here whenever the need arises.

DO NOT ORDER ONLINE. I placed an order online and was informed that the order may take 2 – 5 business days. Waited patiently for a follow up notice. Five business days later and no information about my order. It’s as if my order disappeared. So I called customer service and canceled it. Go to Nashbar or Jenson USA if you want better service!

I’m a bit surprised by the wide range of ratings for this retailer. Though I’ve only used their web portal for purchases, they are quick to answer email questions and have a great selection. Their website in general isn’t the prettiest, but it’s functional and up to date.

If it hadn’t been for the last time I went to this place, they’d get one star. Each time I’ve been here I often feel really defeated and more annoyed than when I walked in.
I just happened to try ONE MORE TIME to give them a chance and they were having a blow out sale. Free food, cheap bike parts. Win-​win-​no brainer.
I found carbon flat bars for $ 45…total score. So I bought 2. We ended up meeting a really cool rider there (who didn’t work there) and talked for a long while.
The customer service sucks — yeah. They don’t really want to deal with you, rather sell you what you want. Go in there knowing what you need, and don’t plan to ask many questions.

Some nasty reviews here. I often wonder about the source. I’ve visited the shop in Cambria and mail ordered items a few times. I have no complaints. The set of Ultegra cranks I ordered came at a great price, and they came three days after my order.

I’ve been to this place several times in our search for cruiser bikes for the family, and every time the customer service totally sucks.
In both of the most recent experiences, we literally felt like we were annoying the sales person just for being in the store… weird.
The first time we came in we had some super basic questions bout cruisers, and the sales person, literally mid sentence, told my wife to «shut up and ride’em»… I wouldn’t have believed it had I not been standing right there. I was think WTF??? does that mean, in the context of, «so can you tell me a little about the differences between the Electra and the Felt».
The second time I came in and asked about wanting to ride the Felt cruiser since they are denoted on the manufactures website as being a retailer. I was told… «Ya we don’t stock any Felt cruisers, we have enough other ones out there now, besides we’re not gonna stock $ 10k worth of bikes just so you can test ride one Felt…» Ummm, again, WTF??? were did that come from???
Bottom line, these guys suck. Even if they were the cheapest, with they best selection in the world, I still wouldn’t buy anything from them.

I went to Cambria in the summer of 2009 to check our their Scott bikes which I was hell-​bent on getting. The only missing piece was I needed a little help fine-​tuning which model fit my riding needs and budget. I looked, sat, touched, compared all the options alone for more than 30 minutes before anyone even said hello (which I sort of understand if it’s super busy, but it was just me a one other guy with two employees behind the counter). When I asked the available employee for some assistance and advice he told me he was busy and couldn’t be pulled away (it looked like he was fiddling with a crankset).
My next step was out the door and to another local shop. I couldn’t be happier with my new bike.
So I guess thanks are in order for such poor service, for without it I might not be as happy as I am now.

Updating my review. They suck even louder. We were sold a bike rack, to go with our new bikes, that WOULDN’T FIT MY BIKE. They have a very relaxed customer service attitude…& by relaxed… I mean apathetic.

I bought a Reynolds Ouzo Pro fork for road bike, and wanted a professional installation, as cutting the carbon fork was a couple levels above my experience with bicycle mechanics.
I walked into Cambria not knowing how they would react to an «outside» part showing up. I asked them to cut and install the new fork; and let me know if I needed a new headset.
They were very nice, quoted my $ 30 and next Tuesday, and said they would check the headset. Cambria called Tuesday, and said my bike was ready and the headset was just fine.
The bike road great. One week later I I heard/​felt a little «knock» and I thought the headset was loose. I screwed up the adjustment myself, then brought the bike back in and explained my problem. A mechanic came out to show me how to adjust the Ouzo Pro cap and had it back to me in one minute.
The people here are really nice. Go there are check ‘em out!