Annadel Apartments

I’ve been living here for almost 6 months and praying that no one moves in above me…(saw lights on for the first time last night). I love having the private garage and direct access to my apartment which is mainly the only reason I moved in. It is probably the cheapest construction I’ve ever experienced and I’ve lived in 50 year old SF buildings. I can hear my neighbors doing some x-​rated things through the walls when I’m trying to fall asleep, the ceiling feels like its going to collapse on me when either the staff or tours are happening. I am so HAPPY I paid the extra fee for a 9 month lease and not a 1 year lease. Good luck! Counting the days!

When my boyfriend and I moved in last September, we were so excited to be here. That excitement soon went away after about 3 weeks into our lease. Yes, the apartments are aesthetically pleasing, the espresso machine in the lobby is great, very spacious apartment, Amanda in the office is helpful, and there is a little deck off our apartment, which is nice.
But unfortunately, the negatives are heavily outweighing the positives.
We are so upset about a two things. We were promised the park to be open in October. It is now March, and we still get to look at the fence surrounding the park.
Our biggest issue we have is that we can hear EVERY SINGLE step that our neighbors take upstairs. We hear things drop (one night it happened a few times. It was so loud that it woke me up), we hear them fighting, we hear the dogs running around the apartment and barking ALL DAY LONG.
I know that we signed up for this, but I wasn’t expecting to listen to our neighbors activities morning/​day/​night and dogs (in other apartments also) barking constantly.
For the amount of money that we pay to live here, It is not as luxurious as the advertising and management suggests.
If you are easily annoyed or like quiet-​ness, avoid this complex. We are 6 months into our lease and chomping at the bit to find our next place.

Terrible place to live. The management has lied to us on serveral occasions. They first told us when we came for a tour that you can not hear any noise from other apartments and they checked it out completely. We wake up every morning to a family who lives above us who the father yells abusivesly to his kids and wife. We can hear every word he says and it happens every morning at 7am. They also have a large dog who barks throughout the day and we have told the Annadel staff on many occasions and they have done nothing about it.
They lied to us about the park opening and continue to lie and say they have no control over it but in fact it’s not a city park yet and it is still under the Annadel mangement.
We have got nothing but lies here from the Annadel staff!

Don’t be fooled by the new construction, these are sub par apartments.
The apartments themselves are beautiful but the walls are paper thin, ditto with the ceilings. Utilities are share billed (for water) and are absolutely obscene (120+ for a family of 2).
The park is still not open but the sales hotline is advertising it like it may one day actually be open. This is a lie. The management company only tells the residents that «there are unresolved items on the construction punch list» but the rest of complex is going up without issue and they’re even starting on the next phase. We’re never told what’s on the list and why it’s taken over 6 months to resolve. As a result of living in the middle of an industrial wasteland with no park to take an active dog, I’ve had to take my dog to the emergency vet twice in 2016 with lacerated paws because I tried to exercise my dog on the few green spaces and she cut her paws up on some metal landscaping barriers sticking out (if you get there before the next rain, you’ll see her bloody paw prints on the sidewalk. I spent $ 700 at the emergency vet this month which is about as much more per month that I’m paying to live in this nightmare than anywhere else around town. If they cared, they’d put pressure on the developer but management clearly does not care.
Bottom line is, I wish i was never tricked into believing that we’d have a park but more than that, i wish I had never moved into this place. Every day I regret moving in here, hopefully you won’t make the same mistake.

The management and developers are liars. Our family signed a lease because we were promised they could play at the park at Annadel by early October. More than two months later they took down the fence for one day and then replaced it. Santa Rosa Parks blames it 100% on the failures of Annadel Apartments to finish the park. The leasing agents lied to us on multiple occasions and the developer has done nothing. The complex is nice, the maintenance people are nice, but the leasing people will lie to your face. «It will be open next week.» No community garden either. Guess we are out for winter veggies. I wonder how many more months I will have to explain to my kids why their park is covered in fencing.

First off the apartment is really nice! The office is super friendly and always talk to you and get to know you. They have put money into the apartments to make it super nice. The pool is clean and the pool furniture is really nice. The community center is open to residents and has a nice selection of things to do in there. The fire pit and BBQ area is really cool and fun to just hang out around at night with friends or residences. Residences are super friendly. Defiantly dog friendly. The apartment property is always kept clean and they have gardeners who keep the grass and dog potty area clean and free of weeds. The dog potty area always has poop bags and the trash never over fills. people actually pick up their dogs poop and if they don’t, the gardeners will. Because everything is new, it makes the place even nicer and the things inside the apartment are up to date. The maintenance is always on top of getting stuff done and will fix stuff the next day!
Now for the negative… there is a park that still is not open. Annadel is helping with the park but it has been closed for over 8 months. We also pay for everything the park is. The utilities bill is close to $ 200 because things like watering the park (they overwater even though we are in a drought) we pay for and water alone is over $ 100 on the utilities bill. It is really frustrating having a park but not being able to use it and paying for it but again not able to use it because it is fenced off. Parking is becoming harder now that more people are moving in and we still do not have assigned parking. I have been here for over 5 months and still do not have a guaranteed parking spot even though I am paying for one. Parking is becoming impossible if you get here later than 6 pm and sometimes you have to park on the other side of the lot because all the spots are full. Lastly There is always construction going on. First it was building new apartments and now they are fixing the water line in the street. Construction is loud when they are working on it and there is almost always one lane in the mornings during the week.

Without a doubt, these are the most beautiful apartments in Sonoma County. Everything is brand new, stylish, close to major freeways and shopping centers.
My only complaint is the management. Have had some questionable issues come up with them since the switch to the new company. Will not go into details here, but they need to stay on top of keeping track of the personal information of their tenants and being more professional. Everything seems to be ironed out now and I am hoping this is the end of some very unnecessary stress.

I feel the need to warn others about my experience with Annadel Apartments in Santa Rosa.
I moved in here 6 weeks ago. The actual apartment itself is totally beautiful inside, all the best appliances and kitchen counter tops and floors that you want. Brand new, modern, pool, hot tub, workout room, fire pit, this place really does seem to have it all.
What I take issue with is the way I feel I am being misled by the property management and leasing staff.
The main element that attracted us to this place was the fact that it’s dog friendly, AND there was going to be a big park right next to it. We were told by the leasing staff that the park would be open by the time we move in, and it’s still not open. Now, I realize it’s a city park and things get delayed, but they should at least send out an email update every couple of weeks on the status of the park opening as a courtesy to their tenants. Every time people go in to ask, the people working in the office just shrug and say sorry they don’t know anything. Now, I hear the park actually is opening in three weeks so that’s great, but the lack of communication from the management is annoying.
Then, we got a letter yesterday informing us that Greystar sold the property to another owner /​management company and they are taking over immediately. I would have appreciated knowing this more than one day ahead of time. Things are already changing for the worse. As an example, I was just in the clubhouse with my dog and was told I was no longer allowed to have my dog in the clubhouse under the new management’s strict rules. So, again, I was initially told that I would have this amenity, and now that is no longer true. So in my opinion, they lied.
The leasing agents also advertised that the clubhouse and pool/​hot tub were going to be open much later than they are, so people can’t even enjoy these amenities past 10.
So there ya go, I don’t mean to be a big complainer, I just don’t appreciate the deceptive selling tactics that were used and am very skeptical about the old and new MGMT.

Annadel is everything my wife and I desired in a rental environment, and the fact everything is new (as in brand, unused, new) only added to the appeal. At the outset, though we too were informed of a July move in date, to be fair the Annadel staffer did also add that that date was not a sure thing. Of course we were disappointed upon later being told not until the end of July would our selected unit be available. Nevertheless, we are now ensconced in our lovely apartment surrounded by equally attractive and well maintained grounds; and mull over this — what other apartment-​owning company can you think of that builds an adjoining two acre park for their residents and the surrounding community?
Prior to settling on Annadel as our first choice we looked at a number of other rentals from the Peninsula south of San Francisco to Petaluma, Rohnert Park, and lastly Santa Rosa. Nothing we viewed matched what Annadel had to offer — including cost we were willing to expend monthly. We are an older couple and picky about where and in what we live and when we spoke to the staffer about our particular wants, she picked a unit based on that. And that staffer, Nicole, we commend greatly. Bottom line, we are happy!

Annadel is by far the best community I have ever lived in! The houses are beautiful, the grounds are always spotless, the office staff has always gone above and beyond for me, and the amenities are fantastic. I have been here a few months now and couldn’t be happier. All my neighbors are very nice and respectful, and seem to enjoy living here as much as I do. I Highly recommend Annadel if you want to feel safe and welcome!!!

Wanted to move in the complex. Paid my $ 245.00 was told I could move in on June 15^th. So I gave my notice at my current Greystar complex at the Lofts of Albert Park.
The date was then pushed to June 30^th which was still okay because I was under lease at Albert Park until July 17^th. I was promised my welcome package by Nicole.
Then I was told by Nicole the move in date was July 30^th and I would just have to «suck it up» this is new construction. I said I could not extend my lease and I would have to look elsewhere. Nicole informed me there was no refunds on deposits. I tried to meet with Nicole to discuss this and no one from Greystar or Annadel will meet with me.
I do not mind paying $ 45.00 application fee which is standard fee but to keep my $ 245.00 as a deposit when the promised unit was not available is unfair and unethical.
Even though the units are nice Greystar and the current property managers will keep your deposit even if the unit is made unavailable.

We moved from Southern Cal and our first stop looking for a place was Annadel apartments. We immediately loved the floor plans, pool and barbecue area. The club house is absolutely beautiful and highly functional for entertaining. Rachel and Wendy are the most friendly and professional individuals you would want to meet. We had fun discussing the different options available to us and potential move in dates because this site is new construction.
I must simply say that Rachel and Wendy were the reason for us deciding to make Anndale our home.