Santa Monica BMW

Andrew Halarewicz was very professional, easy to work with. He answered all my questions, and returned my calls. The whole experence was great.

Santa Monica BMW is by far the best dealership I have been to. I have been coming here for almost 5 years now. I recently moved to Downtown L.A. and I still come here to service my X5… they always exceed my expectations!
Manfred Guzman is the main reason for my loyalty. He is an exceptional service advisor, he’s knowledgable, honest and always takes the time to explain what exactly was done to my vehicle when it goes in for service. Most importantly he makes sure I’m taken care of. I feel that I’m always in good hands!
Aside from the fact that everyone at the dealership is courteous, organized and professional my car is always washed and vacuumed… they pay attention to detail.
Thank you Manfred and Santa Monica BMW for always making my experience a great one!

This is definitely my favorite BMW dealer! All the staff are very attentive and reliable and they meet all my car maintenance needs. Pablo is always the to go guy for me and he is very knowledgeable and not to forget handsome! Thank you team for always being by my side and I hope that for the many years to come we continue to work together to take care of all my car fetishes and needs! You all rock!

Wow, I have to say that the service here is beyond amazing, specifically from one guy who always takes care of my car, named Cesar. What a young, energetic, helpful young man, who is always more than willing to go the extra mile. Coming to this dealership is a blessing, and it makes me even more proud to own a BMW.
Thank you Cesar!

Not a great experience. We were in the market for a new larger car with our family expanding. We were shown a car 20k over what we said we wanted. When I asked to be closer to what we came in to see the salesman never showed us. We ended up getting the more expensive version of what we wanted the next day at Mercedes. They listened to want we wanted and besides the salesman at BMW never responded to my husbands email.

What a pleasurable car shopping experience! We were greeted with handshakes by Andrew Halerewicz. He listened closely while we explained what we were looking for and what kind of budget we had.
We got to test drive I3 and a few other cars. So fun! Andrew was super knowledgeable, encouraging without using a heavy handed sales approach. We definitely appreciated his thoughtful and courteous manner, and willingness and patience in answering our numerous questions. It bode well for the final sales process.
We have a few more places to check out, but we’ll most likely be back here to purchase.

The service department screwed up my «routine» service on my 2016 3.40
They had me drive back to the dealership and told me they would detail my car for their mistake. They never detailed the car or apologized for the back and forth. My carpets had crumbs everywhere, the matts had mud and the cup holders were sticky. Management here is really horrible.
Cesar, the service advisor has been great throughout the process but the services here are not worth the trouble. I wish i had bought my car anywhere

My family and I have been BMW owners for over a decade and I can tell you unequivocally they are truly «The Ultimate Driving Machine.» Little did I know that Christopher Myers and Santa Monica BMW would be the «Ultimate Service Department.»
Chris is the most professional, courteous, no-​nonsense service advisor I have ever worked with, regardless of car brand. If any of our cars have to be kept overnight, which is very rare, I always receive a BMW loaner. The cars always come back in tip-​top condition, washed and vacuumed.
I personally have had service/​maintenance alerts pop-​up on my i-​drive and driven straight to the dealership, on the fly, with no appointment and gotten these minor situations cleared up immediately. I’m on my way, within minutes! No hassles, no worries.
It’s truly refreshing to work with the Service Department at SM BMW and a professional like Chris who is, whether he knows it or not, a major reason my family and I keep buying BMW’s. Thank You Chris for being such a pleasure to work with and thank you BMW for building, by far, the best sport-​luxury cars on the planet.

Took my 2011 BMW here today as I was having issues with the convertible top. The service adviser told me that the diagnostic charge for potential out-​of-​warranty issues is $ 395. This felt really steep so I asked him if this was a standard BMW fee and the likelihood that the issue would be covered by the warranty. He was apparently not happy with my questions because he gave me a curt reply that yes, it was a standard fee and as for the likelihood that it could be covered by the warranty, he gave me nothing more than a shrug. I called South Bay and Bev Hills and their fee was closer to $ 200 or less. I think it was misleading to tell me it was a standard fee as it turns out it’s only a standard fee for that dealership, not for BMW as one might interpret his answer. So I asked another service adviser if they could come down on the price and he said he would talk to the manager. He was very nice and attentive during the process. He came back and told me that the manager was busy but confirmed the fee of $ 395. I obviously decided to take my car elsewhere and I eventually saved $ 200 since it turned out to be an out-​of-​warranty issue. Unfortunately I wasted 2 hours on my day off.
I will say that I have had positive experiences in the past at this location servicing other issues but that is when the car was under full warranty and I wasn’t aware of the cost.

I am new to the Bimmer family and it just keeps getting better, I tell ya.
Chris Myers in Service offered us impeccable service — we came in for one thing and left with a lot more. It is most reassuring to know there are caring, knowledgable people who keep an eye on everything for me when it comes to my car. Chris was very thorough and aware of all the little details that go into service needs. He took his time and even shared great new information about my car with me.
Though it was our first appointment, Chris made us feel like we had been there a hundred times before with his friendliness and willingness to help us with anything at all possible!
I left Santa Monica BMW feeling relieved and impressed! Thanks, Chris!

I’m a girl who knows nothing about cars so when I saw a bunch of warning lights showing up on the dash, I had no idea what to do! But…
CESAR HOOKED IT UP!!!
He added coolant, whatever that is, added some other fluids my car needed and even checked my oil! FREE OF CHARGE! He also told me I could come in anytime to get my tire pressure checked as well! Whatever that means?!
Cesar, you’re the truest homie. Give this guy a raise.

BMW Santa Monica is a rip-​off. My brand new BMW is meant to not have service fees — that’s why you pay more for a new BMW: because the service is basically paid for a few years. Sure you buy tires, but not regular maintenance. But you aren’t meant to pay for things that go wrong with your car. I’ve had BMWs for over ten years — this is my third one — but if I have to drive to the valley to get decent service then I’m totally done with this brand. I’m writing this while I’m on hold with BMW North America, so I can be perfectly crystal clear about what horrible and sub-​standard service this place provides.
Santa Monica BMW is a dark spot on an otherwise great brand. I hope they go down the tubes and their location turns into a Whole Foods.

I’ve been to several BMW locations on the east coast and northern California, so it was really refreshing to have a great experience at one ;)
Cesar is the best – so helpful, knowledgeable, and efficient. Try to deal with him if you can. I’m hoping others here are great too, but I was so impressed by him that I had to write a review.

Santa Monica BMW really turned itself around.
After having a great experience with Jason Giambi while getting my current BMW serviced, I decided to stop by the showroom on my way home from work last night to inquire about leasing a new BMW.
I showed up ten minutes before closing on the last day of the month, the day after Memorial Day weekend. I was greeted by a kind young gentleman named Landon Brown. Landon is kind, prompt, and exemplified excellent communication skills. Landon introduced me to his manager, Bernie Clare, who is also very kind and courteous. Both Landon and Bernie genuinely wanted to help me and were honest and upfront about my situation. They made a recommendation that was in my personal best interest although they know it would not help their month-​end sales figures. It earned my respect and appreciation on a whole new level.
I will definitely return to Santa Monica BMW when the time comes for me to get my next car.
THANK YOU JASON, LANDON, and BERNIE!!!

My review is for Mario and Jose at the leasing office in SMBMW.
I had a great experience leasing my first BMW from Mario and Jose — they were very patient and explained to me all the features of the car, as well as the types of services I’d receive with my lease. I actually had a lease deal for a specific car in mind, and after a couple emails back and forth, we were able to settle upon the deal. I went into the dealership, no haggling, it was easy peasy and I drove out of there with my car in less than 2 hours (it usually takes longer than that due to surprise expenses, financing, etc)!
Highly recommended, very little pressure, and it felt very natural.

Service department is incredibly dishonest and tries to take advantage of unknowing customers.
Went in for an oil change and they wanted to charge $ 450 for a «scope» and an oil change. Their own website lists the cost of an oil change as $ 79 for my year and model, and every other BMW dealer I’ve had the car serviced at has charged $ 79 for an oil change.
Bill Evans, the SA told me that they need to do a scope every time the car goes in for service, which is a complete lie. They also insisted that I needed new front brake pads because the car estimates there’s 500 miles left on the pads, but they never actually looked at the pads physically.
Another BMW dealer which charged me $ 79 for an oil changed looked at the pads and said they are fine and have a few thousand miles left at least.

I’m writing this review from inside the showroom. I’ve been standing here for 15 minutes, and I’ve yet to be helped or even approached. Interesting technique to employ when your business is selling cars.
I guess I will show myself around, then buy my car from a dealership that actually wants my business.

I can only speak with my experience with Andrew Halarewicz.
1) He greeted me with a handshake.
2) He asked what kind of cars am I interested in. I was only interested in hybrids/​fuel economy cars.
3) I test drove the I3 & a few other cars. I would have love to test drive the I8, but that wasn’t in my budget ;-)
4) I told him that I needed to think about the I3 and still needed to consider the other hybrids out in the market.
5) He handed me his card and said that I can test drive the cars again, anytime and to call if I have questions.
6) He was polite, courteous and very thoughtful.
I’ve been to many dealerships, and most of the male sales people approach with an attitude of «easy prey», «dumb girl» or full on bull dog aggressive on top of the disrespect.
Andrew spoke with me and not AT me with absolute politeness. He is very knowledgeable and made sure I was comfortable while I was test driving the cars.
Make sure to ask for Andrew if you want to be treated well during your shopping process.

These five stars are made complete by my wonderfully consistent experience with Cesar at SM BMW. He is always there in the service department with a welcoming smile and openness to help you. It’s alway a pleasant experience at BMW because Cesar makes sure to take care of what I came in for and get me out as quick as possible. He is friendly and genuinely caring. SM BMW is very lucky to have such a person representing their name. I refer people over to BMW simply bc he provides me with such a positive experience each time.
UPDATE:
Always a pleasurable and easy experience when Cesar is here to help! SM BMW is lucky to have Cesar who truly provides exceptional service! Next time you come in ask for him!

I was on the fence about how many stars to rate my experience at SMBMW.
The leasing process was fairly quick and painless, from sales all the way through the finance department and signing of paperwork. Had a couple hiccups with the salesperson (who i am told is no longer there) at the time of vehicle delivery the following day that would cause me to dock a star or two, but ultimately the service of Joe Kelly, the sale manager, and especially the «Geniuses» Patrick and Derek Elliott (not the other Derek they have there, who is kind of an @hole) redeemed the experience.
These three people took the time provide me additional assistance, answer ongoing questions and ultimately just take care of me the way I would expect to be taken care of as a BMW customer. Guys, I appreciate it!