Cox Paint

Had nothing but good experiences with them. Until now.
I learned the hard way that I should have been painfully clear about my experience level re painting. While this vignette is partially my fault, they could have been nicer about the misunderstanding and far less condescending.
If you are painting yourself, be very clear with them and ask which can is which as the labels and the contents can deceive, especially with light color paints. I ended up using the wall paint as primer, and now have an unused can of primer that they wouldn’t take back. Both cans said primer on them. Needless to say, the placement of the word primer was more distinguishable on the can of wall paint.
And don’t expect them to be gracious or understanding.
I will find my benjamin Moore paints elsewhere going forward.

This paint store has always been helpful when I bought paint and painting supplies for my apartment. I use their Benjamin Moore paint– low odor, doesn’t splatter and great coverage. They even color matched a vase I brought in for an accent wall. Only problem I ever had was a truck parked next to me in the narrow parking spaces didn’t like how little room was left for him to open his door so kicked in my passenger side door (left his boot print and $ 500 in damages for me). Solution, park on the street.

Been using cox paint for years now! They. Are so great. they have awesome customer service I would, recommend them any day. Unfortunately Juan no longer works here but Frank is the guy you wanna talk to!! when you go in, all around great store thanks guys.

Cox paint is the most diverse independent chain around. It has all the materials needed for specialty finishes and your standard painting materials at a reasonable cost. As a Venetian Plasterer I always have weird request like special trowels, tape, etc. Cox paint is always there to accommodate. I’ve worked and shopped at several paint stores throughout my life but only 1 store stands out «Cox Paint »

I have been struggling to pick out a paint color for a long time and after many, many samples of paint that I chose I thought that perhaps there was a paint consultant out there that could help me. I called Cox paint in Santa Monica and Carolyn was very helpful and in no time at all had selected a paint color by talking with me on the phone that has worked out perfectly for me. She is very helpful and knows what she is doing! I would highly recommend seeking her advice if you need help with color selection. Many thanks Carolyn!

wow they really know paint. helpful experts on giving you opinions when I am shade paint color obsessed. can mix anything for an actual true color match and they allow dogs.
only down side is they don’t do cheap samples on all brands they carry only on ben moore and two others.
but again true paint experts

Frank is a paint-​matching genius! I brought in a chip or our 20-​year-​old exterior pain job and he matched it perfectly. I did the touchups –around windows, doors, etc — and our house looks crisp again!

My wife and I stopped in for help on a painting project and Juan walked us through paint options, selection, and additional items we’d need to get the project done. He was insightful and eager to help.
Also, there’s parking in the back.

Customer service and paint options were terrific. This is why local stores are still better than big box stores. Juan did a great job taking the time to help me select and custom mix colors for our home. Thanks Juan for your great eye for colors and customer service!

Can’t say enough good things about the customer service at Cox. We had a large painting project and ended up making multiple runs to their store. Every person we dealt with was informative, friendly, and helpful in keeping us within our budget. Thank you!

Do not go to this place if you need to match paint. They want you to leave the samples there for «several hours». ALL other places do it on the spot.
Not recommended.

When I walked into the store, an older woman working in the front was unnecessarily rude to me and I ended up just walking out. Poor way to run a business. I went elsewhere.

Absolutely DO NOT buy the Unilocal $ 30 for $ 50 deal! They will charge you a higher rate for the paint when using the coupon, which is NOT described in the fine print. Our total bill without the coupon would have been $ 108, but with the coupon credit of $ 50 we still owed $ 85 (= $ 115).
This is a scam. Avoid!

Abusive and rude staff doesn’t begin to cover it! I called earlier today (Saturday) to verify what time the store closed, and was told 5PM. I arrived at the store at 4:53 and opened the door to find it dark, and was informed by Frank that the store was closed, «because it’s 5, that’s what our time clock says» — even though the Benjamin Moore clock on the wall showed the correct time. When I objected, because obviously it wasn’t 5 PM in the rest of this time zone, Frank then became extremely abusive. He told me since they had been there since 6AM I had the entire day to show up (that store actually opens at 7AM, buddy), that they had had a hard day and — finally — that «the world doesn’t revolve around me». While I bit my lip to keep from pointing out that the world shouldn’t revolve around him, either, no matter what kind of day he had, and that people who are in a service industry really should keep the business hours that are advertised because the mean ol’ customers often don’t show up at 6AM to accomodate his wishes, I did tell him that I had been at a job site all day, and while at my age I no longer have expectations that the world does, or even should, revolve around me, what I DO have is the perfectly reasonable expectation that 5PM means 5 PM, not 4:50 PM, and that if the store is keeping to a different time and was in the habit of closing earlier, they should have informed me when I called.
This sort of rude and offensive abuse by a staff member who was caught in the act of closing early is really unacceptable for any store — hell, it’s downright disgraceful, in this or any other economy. I always liked this store, but after an experience like that, it will be a cold day in hell before I ever go back there. Good luck in this economy with employees like Frank coupled with an early closing sneak– away policy — the only good thing is that if they ever do wise up and get rid of Frank he can always find work as an attack dog.

Thank you for an amazing customer service! From the phone to face to face contact!
Fast and super helpful!
I will be coming back over and over! :)

Great experience, walked in with limited knowledge about how we were going to paint our apartment. We were quickly assisted and the staff answered all our noob questions. We used the Unilocal discount to save 20 bucks, none of the people there on that day new how to process it in their computer system but they quickly made necessary calls to get it figured out and were gracious the entire time. Will use again for future painting needs.

I just had a fantastic experience at Cox Paint. They far exceeded my expectations in terms of patience, service and advice. Juan was remarkably helpful. Thanks!

If you’re looking for low to no VOC paints, swing by here for the Benjamin Moore Aura or Natura lines. The line of paints itself is a little bit pricier, but the store itself isn’t too bad. They made picking out the finish and everything else pretty easy for us, and we were in and out in about 10 minutes… Of course we had already selected the colors on a different trip prior.
We went in the afternoon, and didn’t have to wait a single moment for help, in case that helps some other people out…
They have a few parking spaces in the back.

Nothing would of made me happier to write a positive review in support of a local business. But unfortunately, after my experience there — I can not.
I walked in there with a small paint can sample of the color that I wanted and proceeded to order my new paint for my living/​dining area. He said that I was in luck because someone had ordered the exact color I wanted and decided not to take it. So, I thought — how cool. I told him I needed enough paint for a very small living/​dining area and I still needed to find a color for my kitchen. He pointed me to the end of the aisle and said to let him know when I had my choice. He was friendly enough but not particularly helpful.
When I came back with my selection he had two big gallons of paint and I said, «Whoa, I told you it was for a small area. One gallon would suffice» He backup up and said, look, once you order it — you have to buy it. In comes sales person #2, who said, just because you don’t know what you want or anything about paint — that isn’t our fault.
Now, unfortunately for me — I didn’t have the time to just leave without paint. I had to meet my painter and I was on my lunch break — so, I just figured I would just buy it and never ever come back.
Then after I left, paying double what I would’ve paid at Home Depot or anywhere else, I was feeling extremely remorseful for not just walking out and telling them to get stuffed — I realized that they had over-​charged me by $ 30! I was so upset that I didn’t realize that they charged my card $ 147 for 2 gallons and 1 quart of paint! YIKES! So, I HAD to go back :-(When I did, he was less than happy to see me as I was that I had to see him. He admitted he over charged me, but still was an asshole. They were all rude, assholes. Never have I experienced such a lack for customer service and borderline abusive treatment. They yelled at me for not knowing anything about paint — and I said — Yes, I know I don’t. That’s YOUR job to inform me and help me understand what the best choice of your product I need.
I left yet again stating that I would NEVER return and make sure that I shared how I was treated. They didn’t seem to care. Its hard to believe that ANY business would allow such treatment of they’re customers in this economical time but damn if it isn’t thriving here in Santa Monica.
So, I urge you to take your business elsewhere. Home Depot, Osh, etc. Where you won’t leave feeling abused and taken advantage of.

The reason Cox Paint Santa Monica gets 5 stars is because of Frank. He is the face of Cox Paint. I used to go to the Culver City store but since they moved Frank, I moved too.
Frank not only knows everything about paints (and Cox has a tremendous selection), but he has an artist’s eye and an intuitive feeling for what will go well with your color palette. I took a pillow to him and pointed to one of the colors, and he matched it perfectly in paint.
It is overwhelming to navigate those big, thick paint chip booklets. How do you know what colors go with what, if you don’t like what’s on the same chip? Frank will take you through it. He can even figure it out if you tell him verbally what you want, even if you don’t have a photo or paint chip.
On weekends they can get pretty busy, but it’s worth it to wait for Frank.
There’s a few parking spaces in front in their lot, and meter parking on the street, both on Santa Monica Blvd and the side street.