RadioShack

I recently purchased a new Galaxy Notebook but couldn’ get it to sync with the Bluetooth in my car. I finally gave up and decided to go to Radio Shack to buy a stand of some sort so I could use in hands free in my car. Xavier said the phone should work and told me to drive around the back and he would try to make it work. At first, he too couldn’ get it to sync. But then he cleared out all the memory so that my new phone could sync. He could have sold me something rather than taking the time to fix my problem. Xavier even showed me some apps that I should be using on my phone. What a difference Xavier (also the manager of the store) made. I just wish more people had this customer service ethic. I will definitely be back.
Thanks, Xavier!

Xavier was the man, he helped me buy 2 amazon echo’s went the extra mile to gift wrap them for me. Really great customer service I drove all the way down from Korea town to pick these up and was well worth the drive. Thank You

I am posting this review on behalf of my wife. This is what she has to say:
I was reluctantly on my way to Staples when I remembered that I could most probably find what I was looking for at Radio Shack. I have shopped at this Radio Shack many times in the past and I’ve always been impressed with their knowledge and service. My visit today was exceptional. I was confused about a certain product to complete a gift for my Godson — Xzavier went above and beyond by researching the item I was shopping for and then working out a solution, while making sure I left the store happy and with exactly what I needed. And it was less expensive!
Xzavier is an absolute pleasure who should believe in good karma because he is creating it for himself, one customer at a time.
I never write reviews — I don’t have a Unilocal account, hence why my husband is posting this for me.
THANK-​YOU SO MUCH XZAVIER

Don’t bother.
Went in to get a battery for my garage door opener.
Sales person who jumped in to help me find it took a call from his manager while he feebly tried to help me.
Was too busy talking about the challenges of trying to get customers to switch to Sprint to help me.
I retrieved my opener and walked down to Walgreens that had the battery that Radio Shack did not.
Sadly Radio Shack is a shell of what it used to be.

Very unprofessional staff. I ran there to get european-​American power adapter. Associate grab for me one that cost 20 $. I said no thank you and grab the one next to it that cost 4.99. Then other associate, cashier during check out gave me total price around 7 $ and when I asked him to break it down it was 1 dollar higher. That made me surprised and I asked him to check price tags that clearly said 4.99 instead of 5.99 $. So my Overal impression was these guys just wanted to cheat me. So I recommend anybody double check everything in this store before you swipe your credit card.

Abier is outstanding to work with. His customer service was flawless. Super impressed with this Radio Shack. Makes it feel like a mom and pop who cares about the people who walk in.

The staffs here at this location is very helpful, Abier in general has always been very professional and helpful over the last couple years. Deff my go-​to place for any quick electronics. Much faster than going to Best Buy. Ask for Abier, he knows what he is doing in there!

I cant believe how AMAZING customer service is at this store!
I had to try and repair a faulty external drive full of priceless photographs and nobody in town was interested in helping — best buy, apple, computer repair stores, nobody gave a rats a**
Enter Xavier, store manager extraordinaire here. he bent over backwards to find a soln to assist and find someone to repair a product they did not even sell me. Custom repair, delivered to my home no less when it came in late to the store!
This guy is a customer support SUPERHERO. Having gotten used to huffy whiney tattoed and pierced muppets flouncing around down at the Apple store here in Santa Monica, I’d forgotten what actual customer service was!
Totally bowled over by this experience. Apple asshats and your lame non-​service policies, take note!

After being assured over the phone that RadioShack carried certain products, I went over to make a purchase only to see that they only had one tossed on to the clearance rack. I was a little annoyed but it happened to be the type I was considering so I decided to get it. What really just bugged me was the litany of attempts to upsell me a million different products before I could get myself (and three small kids) out the door. The tactic that super annoyed me the most was the cashier ringing up extra items then telling me about them AFTER he’d scanned them and looking annoyed that he had to take off the $ 20 charger I didn’t want in the first place. So annoying and slimy.

Xavier (Store Manager) was GREAT!
Excellent customer service and knowledgeable of the products in his store! Not only did he provide advice for exactly what I was needing help with, after he made the sale, he went over and above the call of duty and «offered» to help me setup my purchase! (Which he didn’t have to do!) I’m a VERY happy customer!

I came in here last week, to get an iphone6 car charger, and the RadioShack rep In Charged ABIER was very helpful and fully aware of the product. He was very friendly, energetic, and very professional and he also hooked me up with a 2 year warranty for a free replacement if the cable rips in the future. If you decide to make a stop here, defff ask for Abier, he’ll be your go-​to guy for your problem solution!

Okay, what the heck are these reviews about??? I just walked in and got GREAT service, bought a couple of things I needed right away, and the customer reps were awesome. This Radio Shack is stocked to the hilt in product, so I would totally go back. Abier was particularly good at getting me a charger — very pro and nice.

I came on a Saturday at 10am looking for a phobe charger for a LG G4. When I pulled up it looked like no one was working in the store and after seeing the Unilocal reviews it made me worry. But when I walked in, 2 employees came out of the back and greeted me. The girl (I think her name was Lauren) was super helpful and directed me to the right product. The other employee checked me out and I was on my way. I was in and out in 3 minutes. Luckily I didn’t have the same experience that others had here.

I even read the terrible reviews and still chanced it. Yup, the Sprint lady said the same thing to me. «Once the RadioShack employee gets back from her break she can ring you up». I said that’s a great business model and she responded that’s why I don’t work at RadioShack. So I called their customer service hotline and the lady said they’re working on that issue. Yeah, you sort of need employees in the store when it’s open to help clients. Nobody cares about customer service these days.

I went in today to buy a headphone jack. It was just before 2. The store was open, but only for the Sprint half of the store. The very bitchy Sprint girl started by telling me that she couldn’t help me. Then I had to ask and confirm that I would not even be able to buy anything from the Radio Shack side of the store until the Radio Shack employees were back from lunch. She was not willing or not able to scan a product and take money.
In the next 60 seconds, I had bought the item from Amazon and it comes tomorrow.
To recap, you can’t buy products at this store unless you are lucky enough to be there when an employee passes through.

This is at least the 3^rd time I’ve been here and there is a sign saying they will be back later. What kind of business does that? No wonder Radio Shack is going under.

Fast, easy, helpful staff too.

I think these guys are great!!! I highly recommend them. Excellent customer service and knowledgable staff.

NO NO NO!!!
We are not happy with the lack of customer service received at this store by Aviar.
#1 we wanted to upgrade our Iphone 4s to a 5s. we were told we could do so with no cost «except the taxes on original price of phone».
That part was correct no problems there.
Where the problem lies is we were not told our phone plan would be changed. We got a notice two days later from our provider «Sprint» stating that our plan had changed.
Also data transfer was anything but seemless! We were in the store for two hours for this transaction.
The data was not transfered properly thus creating a lot of wasted hours of our time over the next two days setting up the phone also including a trip to Apple in Century City.
This did not turn out to be a «FREE» upgrade. It cost us so much in time that we really lost money in this transaction.
I would not recommend going to this store or Radio shack after this really bad experience.

First of all — who the f*ck even shops at radio Shack? Is this some front for drug money? How are they even still in business? I’m convinced they prey on old people who need batteries…
…OK, so in to my random visit– which happened ONLY because I’m making a right turn on Wilshire and see an open space at the corner in front of the place. I need an A23 battery for my garage remote so why not pick one up at Radio Crap instead of waiting for my usual über efficient Amazon prime delivery. Gotta keep life exciting right?
Walk in and see the price for a single battery in their crap «Enercell» private label brand is like $ 8… Some random ass worker asks me if I need help and I remark that I just need an A23 battery but their prices are ridiculous and that I could get 3 for this price somewhere else…
His reply: «yeah well it’s not like I set the prices «bro» «…FAIL…
First of all– I’m definitely not you’re fuckin bro… Second of all– who the fuck hired you and taught you how to speak to customers in a retail environment? No wonder your brand is SHIT.
Happily spent my $ 5 at Rite Aid on the corner for 2 batteries. If they were professional– I might of paid 4x the cost as that wasn’t really the issue.
If anyone knows whom shops at Radio CRAP, let me know? Like people that just happen to run out of gas in front of the store and need some form of shitty, over priced generic ass gadget? How does this business still exist, seriously?
Please do enlighten me with their business model… Even their name is shit! «Radio Shack» … What, am I going to go buy some sweet ass transistor radios there or what? Yeah, so if you’re going to keep your shirty store open occupying our oxygen and prime real-​estate (where a useful business could actually be) at least please offer some rudimentary training for your retail staff.
Meanwhile, I’ll enjoy watching this dinosaur fossilize… NEXT.