Naki Laundry

What a godsend Naki laundry is to our business. Great service. They pick up AND deliver!
Wish I found them years ago, and they launder and fold everything beautifully. I can’t recommend them enough! Can’t beat the price either. Find their app, its so easy.

Set your expectations. It’s the cheapest laundry service you’ll get in LA county, but their pick-​up and delivery times will be extremely unreliable. Also, their app is extremely buggy. I don’t have any issues with the washing service itself. As far as I know, they haven’t lost any of my clothing, but I did get a pair of socks that weren’t mine. You get what you pay for.

Overpromised underperformed. Used them until they started a bait and switch scheme making regular pricing changes, service declined and communications became excuse laden and disrespectful. Rather pay more for good service & value instead of a bait & switch pricing strategy & poor service/​bad attitude.

This company has amazing customer service! Personable, reliable, and willing to go the extra mile. Quick turn around time and what’s better is that the prices are straightforward and cheap! No surprises here and no weighing your laundry! It’s a set price for the small bag or large bag so whatever fits is good to go!

This company is the best! I typically spend about $ 30-​$ 40/​month on coined laundry. This company will pick up your laundry and deliver it the same day. The large bag hold plenty of clothes and cost $ 30, YOU just fill the bag! What a great service, thank you!

Really great service, never knew something like this existed. Once my boy told me about it I decided to give it a shot. It was super cheap and and was delivered back the same day, kind of shocked.
Definitely gonna tell all my friends about this!

My company has been using Naki for the last few months and we couldn’t be happier. Shai takes such great care of all of our garments. He is doing high volume dry cleaning for us and has NEVER lost anything. He is so responsible, lovely to work with and we are very happy with this business relationship.
We recommend him and his services to anyone that will listen.

This is my 5^th time using Naki. I absolutely admire the company and love the staff. You can easily schedule a pickup and have them drop it off same day. Clothes come clean and folded. I still wash my own hang dry but everything else I send out to them. I never thought getting laundry can be this easy and simple.
It’s been such a big help in my life managing my time!

Iv’e been using Naki for almost a year now. I’m a very busy person and laundry has always been a hassle. The guys at Naki are really awesome, I can always reach out to them at any point of the day. The laundry always comes back clean and folded. My dry cleaning comes back clean and pressed and of course I love the fact that it’s same day service. I really recommend this service to everyone. :)))))

My BF and I have been using Naki for over a year, and we don’t remember what life was like before. We absolutely love everything about the service. Both of us work long hours and it’s really helpful to know that we can leave a bag outside the doorstep before we leave to work and it’s delivered back the same evening.
The customer service is really amazing, everyone we communicate with is always nice, and very helpful. Whenever I have a question or special request we get a response very quickly.
We have them use our detergent, Every couple of months we leave a new bottle in the bag and when it’s about to be done they let us know ahead of time so I can make sure to provide them with more. I recommend this service to anyone that needs help with their laundry, they make it seem so simple.

Shai, your response here is completely false. You were rude to me when I told you we were missing a brand new item. Our bags were fully closed when you picked them up (and they were not particularly overstuffed as they had been other times). The towels were at the bottom of one of the bags as they were the first items placed inside, and upon return the towels were also at the bottom of one of our bags. Your insistence to keep looking through our home for an item we knew we sent to you is unacceptable. Your inability to offer any kind of apology — even after you found the washcloth you offered no apology for having lost it, and for your attitude with me throughout the time it was missing is the determining factor for the negative review and that we will never ever hire your service again.
We had been regular customers and referred your service to many friends and family and you showed zero respect to us.
You told us you dropped our washcloth and now you say that you fell. You were not wet, nor disheveled in any way. Even in person you offered no apology for telling us point blank «We don’t lose things.» That is a lie. You lost our item and even after you determined it was lost you continued to attempt to blame us by saying it fell out of a bag that we know was completely closed.

Amazing prices, wonderful customer service and quality is great.
I’ve used other services like Washio and Rinse and I wish I knew Naki existed before.

The owners read my review and now have been bringing back our clothes the same day. Also cleanliness is excellent. No stains or issues. As I said before their customer service is great.
Would give them 6 stars if I could

I used Naki pick up service. Everything went smoothly according to plan HOWEVER going through my load I realized several of my items were missing… I called to have them check turns out my clothes were placed in a separate bag by accident. Once discovered, they delivered the rest of my clothes the following day.

Just used Naki (or any fluff and fold) Laundry for the very first time. First of all, I was SO STOKED just by the service. My hampers went away dirty and came back perfectly folded and still warm 24 hours later. I used Naki because they were WAY better priced than Washio and other competitors AND had great reviews on Unilocal.I dropped a star because the app didn’t update the status of my laundry like it was supposed which is why I started to worry when it was the end of the drop off period and I still didn’t have my laundry. But then it came 5 minutes later. So it was just a TINY bit late — just long enough to think about calling.
I will definitely be using Naki again.

Fantastic experience and professional service! Was visiting Santa Monica from overseas with family and we needed to get some quick washing done on a Sunday.
From the first call to pickup and delivery to my hotel — less than 24hr turnaround time — my service experience was very positive.

One of the best experiences I have ever had with dry cleaning. Next day deliver, amazing customer service and always wonderful quality of services.
I would recommend this company to anyone and give ¹⁰⁄₁₀.
It is so nice to know that they care about you and even if you have crazy last minute emergencies they are there to accomondate.

we used services twice.
+price
+convenient (in theory)
— – lots of little annoyances for only 2 experiences with them. Poor customer service in handling the problems.
–ruined a pair of white jeans with detergent stains. basic laundry! I had to have the stains removed at another dry cleaner.
–they give you a 2 hour window for pick up and drop off. fine, except 1^st time they were late, outside of the 2 hour window. after waiting around for 2 hours, that is unacceptable. When I called the person was defensive, but they eventually gave us a discount. This would have been forgiven if this was the last problem with them.
–2^nd time we used them, the drop off never came at night as expected. I called and emailed them SEVERAL times over a 16 hour period before I was able to reach someone (noon the next day). They reported that the driver was calling the wrong phone number for me. However I’m still not sure why no one rang our doorbell. Or attempted to email. Or simply responded to my attempts.
— Voicemail was full. Unacceptable for a business.
— I was never able to find the app. I was told on the phone that i should be able to find it in itunes (fine if i had apple, but when I said I had Droid, he dismissed me and said it should still be there). I checked, it wasnt in play or itunes. I emailed and asked for a link, and the link they sent me was broken. app link on website also broken.

I used them just this week for the first time, they are so wonderful and what a nice change not to do my laundry and sheets while saving water in my house at the same time ! Going to use them for my rental too !

Look, like everyone else, laundry just isn’t my thing. And last year I got a pretty bad injury that actually makes it pretty painful to lug my clothes around, then fold ‘em and put ‘em where they belong. So I’ve definitely been in the market for fluff and fold. The one I used previously doesn’t service where I live now, but Naki does and I found them on Unilocal.
First of all, it was so easy to pay and get started. Unlike other fluff n fold places, Naki breaks it down by size of the bag (and you get free bags). Other places do it by weight and I’m always bracing myself for the price after they weigh my stuff. Not with Naki. You know going in how much it’s going to cost. Plus, they have a nifty app.
My laundry came back wonderful and folded and it was super easy for me to put away. Shai even helped me bring my laundry bags up the stairs, after I told him about my injury. I’ll definitely keep using Naki Laundry.