Mac 911 Inc

Excellent Mac repair shop, run by Apple-​accredited professionals who really know their stuff, and are capable to diagnose and fix issues the so-​called «geniuses» at the Apple store can’t. Bonus: fast service, easy access, great at explaining issues to non-​tech users in plain English, very friendly customer service without the attitude.
Worth knowing: if your Mac is still under warrantee or AppleCare, all expenses are covered, so Mac911 is definitely the best go-​to place in the area for Mac issues.

Highly recommend Mac 911.
Experts with honest advice & great customer service.
It’s my go to place for my MacBook Pro!

One of the single worst interactions with a supposed customer service representative ever! #thinktwice saying one thing doing another. Changing terms over disagreement and holding equipment hostage. Would avoid like the plaque.

I’ve been going to Mac 911 for over 10 years now. They have been a life-​saver. Ali, Feliz and Adon are very professional, and have been so helpful in making sure my computers are working properly, and they have fixed every problem I’ve ever encountered. I highly recommend Mac 911 for your computer needs.

I live in the neighborhood and didn’t even know this place existed. I had a problem with my printer and found them online. Left a phone message which was returned and was told to bring it over. Easy to deal with and fixed the problem in a day. An absolute find.

They ripped me off. $ 500 to replace a Macbook Pro screen which I just found out would have cost $ 300 at the Apple Store

I bring my company’s macs here for repair since they are the closest but one of the last repairs I brought came back with less than functional USB ports. Now, there’s no easy way to tell a business that they screwed something up that was working before, especially if they don’t do any sort of drop-​off inspection like when you bring your car into a dealership and they mark down any dents or visible damage. In fact, I had to diagnose the USB port issue with them. So after dropping it back off I was told the mainboard needed replacing but that it would work with a powered USB hub — I declined mainboard replacement since it would cost almost as much as a new machine. Since then, I’ve also found that the Bluetooth is not recognized on this iMac. So it is USB and bluetooth that are now not working before I brought it in.
In another instance I had brought an iMac in for a screen issue (flickering, blacking out, etc). I was told it was the hard drive that needed replacement so that was done. However, the drive was a newly purchased SSD that I had installed myself. Curious, I asked for the defective drive back since it wasn’t given to me when I picked up the iMac. I ran a few diagnostics on it and even called the manufacturer (Samsung) for diagnostic tips. Given that there weren’t any S.M.A.R.T. errors being reported and all the drive parameters were within tolerances, I installed it in another machine, did a fresh install and it has worked flawlessly for months now.
Mac 911 was good for a while but I can’t trust a place that causes more harm than good. If it takes me going to another location just for repairs that I can count on, then so be it. If Mac 911 reads these reviews, please contact me and I would be happy to let you take another look at the iMac whose USB ports are now malfunctioning along with its bluetooth which appears to be nonexistant. Otherwise my review stands as is.

Received diagnosis from the Apple Store on 3^rd St Promenade that trackpad in 2011 MacBook Air needed replacement. Would have repaired there, but they have 3 – 5 day turnaround, something we needed to avoid.
Enter Apple authorized repair center Mac911 down the street. Felix came to same diagnosis and repaired in under 2 hours (note: I had them order part in advance, then brought in the MacBook when the part was ready — thus the quick turnaround).
Comparably priced to Apple Store itself.
In conclusion: friendly, quality, and fairly priced service! Definitely recommend.

Really don’t think these guys care at all. I brought my 2011 Macbook Pro in because I would have rather gone to a local business as opposed to dealing with the craziness of the Apple Store.
I brought my computer in with a screen issue and left it for 2 days. They called me and said the only issue they could find was a hard drive issue, and my total came to about $ 250.00 (including the mandatory $ 90.00 fee of just having them look at your computer). Got my computer back and still had the same issues. I called and the guys basically told me «sorry, nothing else we can do, we couldn’t find anything else wrong.»
A week later a brought it into the Apple Store in the Promenade, and within 3 minutes the Genius Bar had figured out my issue, and my computer was being sent to be repaired (at no charge because it was part of an Apple Recall”) These guys charged me $ 250.00 for something I really didn’t need and couldn’t even diagnose a simple graphics card error. Save yourself the money and just go to the Apple Store.

I had a serious issue with my 3 year old IMac 27″ — Felix replaced the mother board and video card expertly, took care of an additional cable problem without charging labor and did the job slightly under the estimate I was given.
Top notch work and professionalism — they go the extra mile. I’m very happy with the work and service.
Rick Moors
Santa Monica, CA

Don has the absolute worst customer service I’ve ever seen! If I could give this place a negative star I would! I’ve not only sent my husband here but also close friends and every person has had a bad experience. I’m embarrassed! They installed software on my computer (without my knowing) and it deactivated my ‘SD external drive’. When I called to ask for help on how we can fix the issue, since I do all my work from my mac, Don said «well there’s nothing we can do about it». But your the one that installed the software on my computer in the first place!!! WTF? Never again!!! Stay away from this place!

I have been going to Felix at 911, for over 15 years now. He is the best person on the entire westside, maybe east side too (but I’ve lived on westside forever)! He is honest, polite and I have found him to be a genius about all things Apple.

These guys now their shit. My MacBook was running real slow and the zitfaced geniuses at Apple couldn’t figure it out and reloaded my software… Nada. A friend told me to go to mac911 and these guys got it working almost as fast as when I bought it five years ago for a reasonable price. If u want to buy an apple yes go to the store. If you need it fixed go here, they charge less too!

I have been going to these guys for years — probably at least since 2004 or 2005, if that is possible.
Ali — love this guy — these guys have always come through for me. I am now planning to see them this following Monday to max out my machine — YAY.
They are very consistent and I like that.

I have been coming here for years
They repair all my computers, they’re much less expensive then bestbuy and they’re more professional
You can’t go wrong coming here.

Felix and Ali have been taking care of my husband’s and my Macs for more than 20 years. I have never seen a service provider who «goes above and beyond the call of duty» the way these two do. Seriously, when have you had a service provider give you his home phone number when you’re going to the East Coast for a big business presentation, in case you have a problem before the shop opens here in L.A. Have you ever had a computer repair shop that overnighted a battery to you in D.C. because you’re having trouble with yours? They have come to the house to trouble-​shoot our network whenever needed, and have always met the deadline they gave us for when something would be ready. When my hard drive AND my backup drive failed, the data recovery people they work with in San Francisco didn’t charge me a penny, because they couldn’t recover a shred of data.
They are polite, knowledgeable, and professional. I have had dozens of problems solved by a 30-​second conversation with Felix — for free — more times than I can count. Their prices are competitive and they are way easier to deal with than the Apple people. What more could you ask for?

The worst crooks ever!
These guys took $ 180 for 10 minutes of work on my laptop, and in the end they did not do anything. I would recommend anyone who has a problem on its computer to pass your way with these guys! They’ll take your money and have zero honesty.

If I could, I would give 0 star.
I spent about $ 400 and my computer is worse than before.
They didn’t even recognize the problem in the beginning, and kept saying something completely unrelated to my computer issue.
When I corrected them about what actually was going on with my computer, they said they never experienced it since they had my brought my computer, and that I’m probably not understanding the issue right.
REALLY? accusing your customer is greatest thing you can do, dumbxxxk.
Luckily I had captured evidence shot and showed it to them, which finally they admitted that it COULD be an issue.
Then, it went on.
1. They said they’d call me in 3 – 4 days after the initial diagnosis. No, they never did. When I called them on day 7, some guy in a very chill tone said «oh, yeah. it’s done.»
REALLY? After 7 days all you could say is that? Without a plain apology?
Then, they never knew what real issue was.
So it took another 10 days for us to go back and forth because they would NEVER return your call and everytime you call either the guy’s not there or he hasn’t figured out.
Finally, it’s done so I picked it up and came home.
2. The very day I got my computer back, I turned it on, started to work on my project. And literally after a min or two, the computer started having the EXACT SAME ISSUE that it had had before. OMG. After good 20 days, the issue still remained the same.
I called them the first thing next morning, explained the situation.
Their response? Same as what I wrote above.
«We didn’t see that, it might be your cable, are you sure it’s happening again? etc.»
And of course, without an apology just like before.
3. I seriously didn’t want my computer to go back there, but thought they should know it by now. Stupid me. I should’ve known that they didn’t deserve the second chance.
The second process was the exact repetition of number 1 and 2.
4. After spending about 40 days, dealing w/​BS customer service, and dumbest supposed-​to-​be-​techie, my computer is now worse than before.
Oh, let me stress it one more time. I did throw about $ 400 into this shit hole called Mac 911.
If I hadn’t been so busy early this year, I would’ve def called BBB and reported their negligence and poorest customer service I had ever experienced.
At the end, if the issue remains the same, don’t I qualify for a refund?
All they kept saying was, again in a very chilled tone without an apology, «oh, just bring it back. we’ll look at it again.»
No, I got my lesson after the second burn.

Probably having your computer not boot up because you spilled a little water on it is not one of the finer times in one’s life… especially when it’s your daughter’s computer.
We took it to the Apple Store but their estimate was sky high as they assist on fixing items that we could live with but they need to address to their standards.
But at their recommendation, they suggested that we go to an authorized repair facility.
With our laptop in hands, and a heavy heart, we gave it to the welcoming hands of Felix who told me that he would let it dry over the weekend and look at it first thing on Monday morning.
Here’s the thing — he could have told me anything and I would have believed him — but what he told me was the authentic truth. He was able to dry it out — he cleaned up a little corrosion — spotted one small needed repair and we were out the door with a fixed computer with only a 2 hour labor bill to pay.
Too many times, Unilocal or Glassdoor reviews only highlight the negative.
I wanted to give a big shout out to Felix and Mac 911 for being a stand-​up company.
Thanks!

I definitely recommend MAC911. This is one of those places where you get what you pay for. $ 90 per hour for labor. But totally worth it.
I brought my 2010 macbook pro to them with a maxed out hard drive and a replacement hard drive that needed to be installed (because I tried, but I could not get the new hard drive to fire up properly when I installed it).
MAC911 said that they would do the backup and install for 2 hours of labor, but that if I wanted to do the back up myself, they would just charge 1 hour labor to install the new hard drive. I went home, backed up my machine, then brought it back. A couple hours later, they returned my machine ready to go. My macbook is running like the day I bought it… now with 4X the storage.