Herman’s Auto Body

Herman’s made sure I had a rental when I dropped my car off, which I needed badly. They kept me informed and made sure I didn’t pay anything out of pocket since I wasn’t the cause of the accident. I only talked to the insurance a handful of times to give them my story and Herman’s took care of the rest. It was nice not having to go back and forth with insurance and pull out a sob story to get what you deserve. They even touched up the little scratches and chips for free. ;)
Having gone through this before, it’s so much better dealing with Herman’s. I’m recommending them to everyone I know.

I took in my car (Lexus IS) a few weeks ago because of a few minor things. Of all the shops on the west side I visited, Herman’s Auto Body was the only shop that gave me a variety of options (expensive/​permanent fix or temporary band-​aid).
Herman’s ending up recommending I go with an option that they didn’t carry and was way less expensive than the other quotes I go. The fact that they recommended something that they wouldn’t receive money for was telling for me. Three weeks later, my car is as good as new. If something more troublesome comes along, I definitely will come here first.

I moved to Santa Monica a few years ago and this place was recommended to me by my auto mechanic who has since retired. They cleaned the glass on my headlights of my old Volkswagon Jetta for a very reasonable price and did a great job. (Other body shops had told me the headlights needed to be replaced, which would have been very costly.)

Fantastic customer service, very competitive pricing, attention to detail and my favorite «a little something extra» is what describes Herman’s Auto Body. George is attentive and flexible with scheduling and knows how to communicate. I’ve had a few minor jobs done and a couple of major ones and in all cases I’ve been totally satisfied. I’ve had scratches that I didn’t think I could get rid of and George made them disappear. I hold Herman’s in high regard across the board!

Went to Herman’s for a small repair on the front bumper of my Porsche Panamera. Herman was so helpful and had it fixed in less than an hour and didn’t even charge me! Great place!

The people that work here are so friendly, helpful, and honest. I hit a pole on my driver’s side, and have a dent and a scratch left as a result. The dealership ballpark estimated that I was looking at a terrifyingly high price to fix it — Herman’s gave me an estimate less than a quarter of that cost. They spent time looking at the damage and buffed out what they could and did some touch up for me on the spot. Estimate took just a few minutes to get to me, couldn’t have been a more pleasant experience (for having to deal with such an unpleasant task!)

I am not one to write reviews but my experience here was so wonderful that I felt the need to do so. Herman’s is the best. George is friendly, helpful and willing to go the extra mile. They fixed both my mother’s car and my car. My car needed service so they took it to the Lexus dealer when the body work was done to save me a tripl I can’t speak highly enough of Herman’s. They are fair, honest and their customer service is top-​notch!

I came here because it’s only .5 mil from my house and they have excellent reviews on here. Well, they certainly didn’t let me down. I had gone to another body shop and they told me I’d have to replace basically my whole front bumper when the plastic part underneath front bumper fell off. They wouldn’t do any salvage work. Fortunately, Herman’s Auto gave me a reasonable quote to reattach the pieces. At the end I paid actually cheaper than the quoted price. And the repair job was done in an hour.

I had just purchased a new car and it got dinged on the rear bumper. Gary and Tony told me that it would be a costly job, since the rear bumper would need to be removed regardless of the damage in order to properly repaint it. They suggested that they might try buffing it out first. I came back and they took me first thing in the morning. They did a great job buffing it, and it’s barely noticeable. I asked how much that work cost and Tony told me,“Nothing.” I was surprised. These guys have great integrity. I’m very grateful. I hope I won’t need more significant work done in the future, but if I do, I’m heading to Herman’s.

Had my car’s bumper repaired here. They were very quick and helpful in giving me an estimate for the repair. You need to let them know a week in advance if you’re going let them repair your car. Got my car after 3 days… they did a good job, no more ugly scratches on my bumper.

I have been using Herman’s at this location since the late 80’s. Though the name changed several years back, it is still apparently owned by the same family since the 60’s at this location, with many of the same employees.
George Torres has been handling the repairs for our family for most of that time. He is always a pleasure to deal with.
Incidentally, on those occasions where I have been asked to get several estimates, Herman’s has always been competitive.

Long story short… a tow truck drove past my VW Tiguan and the car it was towing came loose and fell onto my parked car and crushed it. Literally out of a movie. Yes. I know.
Anyway, George was super easy to work with and was super communicative with me all along the way.
My old crushed car looks new and wonderful and perfect. I will most definitely be coming back here for any body work I have. A++!

So I took my car into Herman’s for an estimate on my car’s bumper. I came off the driveway incorrectly and part of my bumper hit the curb, dislodging it. One of the tabs used to attach the bumper to the frame partially broke, and the side of my bumper was sticking out a little. Long story short, Herman’s sent me a quote charging me $ 140 to take off the bumper, repair the tab, and put it back in, which I thought was ridiculous. I also asked if they could somehow just push it back in, but the guy said that it wasn’t possible and they’d have to remove the whole bumper and fix it which would take ½ a day.
I wasn’t sure if that was a good and honest estimate, so I took my car to another auto body, Santa Monica Body Craft in Santa Monica and guess what they fixed it for free in 5 MINUTES! They said it was a minor fix of taking out the screw, putting the bumper back in, and inserting the screw back in, and was not worth taking off the whole bumper and replacing it. Now, thats what I call good service and honesty. In conclusion, I felt that Herman’s Autobody was just trying to make money off of a minor repair, and therefore I cannot not recommend them. They probably do decent repair work, but in terms of the honesty department would I trust them to deliver the best value and honest measure of making a simple quick fix? HELL NO. EFF them for trying to make $ 140 dollars off of a 5 minute quick fix. Do yourself a favor and go somewhere else.

The Best!!! If you can ever love a body shop’ this is the one!
They are soo nice and helpful… Major Kudo’s to George!!!

Herman’s it the best. George is the best. He is fair, and the work is perfect. Do yourself a favor and just let them do the work for you. I’ve been there twice now, and both times it was the same friendly, very fair, timely service.

I came to Herman’s because of there many positive Unilocal reviews and because of how close it was to my home. Up until now, I’ve never needed body work done and was at a loss of who to trust in Santa Monica. I called Herman’s on the Friday of my incident and was told I could bring my car by right away for an estimate. I did, and he gave me the most cost effective estimate for me, which was still a few hundred dollars cheaper then surrounding shops. By Monday I was able to bring my car in and they even gave me a ride to work. Within a few days the bumper of my Jeep was just like new and I couldn’t be happier with the results. Thanks Herman’s!

Wow, my experience was waaaay diff than a lot of Unilocalers here. Maybe my fellow Unilocalers have no mechanical abilities/​sensibilities or just have blind faith in shiny reviews or I got a bad and/​or lazy estimator.
I took my ride into Herman’s for a repair estimate for some minor stuff as a result of careless parking lot drivers (I guess no one leaves a note anymore after crunching another’s car, but c’est la vie). First off, I’m standing there waiting while two estimators are BS-​ing with a third person, not related to auto body work. Ok, dudes, I’ll just stand here cooling my heels and wait until you’re done kibitzing.
Only after the receptionist wakes this little goober does he grab a clipboard. I point out the damage and right off the bat he says «We’re going to have to replace the entire front bumper.» Really? Not the bracket? I’ve been to two shops already and they both stated the bumper bracket was cracked and the bumper could be buffed out. The bumper isn’t even dented. He repeats, the whole front bumper must be replaced. He doesn’t even look closely at the bumper, just pushes on it for emphasis. Ok, I know my way around auto repair and this is total BS. He must think I’m a total noob who doesn’t know Torquemada from a torque wrench.
I didn’t even get to the door ding. I immediately went over to Howard Brown & Sons nearby where they all got a good belly laugh at the goober’s statement that the whole bumper needed replacement. Totally cool guy suggested a bracket replacement, bumper polish & repair of the door ding at a chill price. The difference? About $ 1,200 less for the bracket repair vs. a new bumper. Not cool, Herman’s, not cool at all. You lost my respect, business and two recommendations that are now going to a competitor… and garnered a poor Unilocal review.
So, my fellow Unilocalers, please be wary of blindly following reviews… although you may think you’re getting a deal, if you don’t know any better, you may be getting taken for a ride… a $ 1,200 ride, your treat. Take it from someone who knows a bit about auto repair, my experience with Herman’s was a big, fat disappointment.

Finding a good body shop that offers both a competitive rate and quality service can be very difficult in a big city like LA. There are lots of options, but very few gems. After getting a series of deep scratches on my rear quarter panel, I shopped around for quotes from eight body shops with five-​star reviews on Unilocal!throughout Los Angeles, including those on the Westside, mid-​wilshire, Hollywood, and Koreatown. I thought geographic location would dictate the cost of repairs but found this not to be the case. Herman’s autobody was conveniently located close to my work, but I was initially unsure if the Westside location would come with a Westside price premium.
Nevertheless, I decided to stop by on a whim, because it was so close to my work. I was greeted by George Torres, who is one of the nicest guys I have ever met. Not only did he provide the best price upfront but kept me posted throughout the repair process and was even able to complete the job a day ahead of schedule. The final work was flawless, and George was kind enough to also touch up the scratches on my rim as well. Excellent and timely work performed with a smile in clean, modern facilities! If you need any bodywork done, be sure to stop by and see George at Herman’s Autobody!

My car got rear-​ended so my bumper needed some work.
I was helped by George, who made it easy to get my car in and out of Herman’s with very little hassle. The fixed up my bumper and buffed out the rest of the car. It looks great! It almost looks brand new. I would highly recommend anyone to get auto body work here.

I just stopped by this body shop because I drove over a curb and my front bumper popped out and there was damage to the bumper frame so it couldn’t pop back in.
One of the very nice guys who works there (I didn’t catch his name) took the time to do a quick makeshift fix on the spot free of charge, It’s not a permanent solution, but I thought that was very kind of him, so I will definitely stop back here for future body repair needs.