Westway Auto Body & Paint Shop

Our car was broken into while we were on vacation. No one else could get the right window replacement part until the following week. He got it done the next morning and got us a great rate on an suv rental for the day. Great service!

Where to begin? I guess I’ll begin at the end – THIS WILL BE THE ONLY AUTO BODY SHOP I WILL TAKE MY CAR TO IN LA!!! From the second I stepped into the shop – and saw how clean it was – I knew this was a find. And it was. Jerry the owner and everyone else I dealt with were very professional and communicative. My car was fixed perfectly and it was so clean – both inside and out! Hope I don’t see Westway for a while – but highly recommend!

I have been taking my vehicles to Westway for over 15 years. The service is stellar and they are honest. Jerry is very kind and has always assisted me in details like towing if needed, car rental through Enterprise etc. and the prices are reasonable. Their place is immaculate as well. In addition to superior work, Westway also gives a complimentary car detailing inside and out, so my car has always come back looking like new — and my current car is now nine years old. I recommend them to everyone I know.

Amazing! Had to get our bumper and tail light replaced and they did an amazing job! Absolutely perfect. I’d post a pic but it may as well be a stock photo of our car model. Not only that but because things got delayed (by like half a day so not a big deal) they detailed the crap out of our car! Looks like new now.
In terms of service everyone we dealt with was really nice and friendly. Price was good for what we needed. So thankfully no horror story about a bill 10x more than the quote. That really was a fear of mine so huge points for that one.
Thanks all!

I highly recommend coming to Westways. jerry and Carlos are super friendly, communicate clearly, get the job done quickly and beautifully! You can’t ask for any better service. Thank you for taking such good care of my care and me too!

I am so incredibly thankful that I was recommended Westway to take my car to after I was rear ended. The owner Jerry had the car insurance company estimator meet us at the shop so I wouldn’t have to talk to them myself since I didn’t know how the process worked. After that was handled he arranged that the car rental nearby come pick me up so I wouldn’t have to find a ride myself. He and his coworker Carlos explained what they were going to do to fix my car, gave me an estimate of how many days it would take and I left knowing my car would be given back just like new. On the dot, they called me the day it was said to be ready and I picked up my car and was amazed. It looked in mint condition and was clean and looking brand new. They assisted me with any questions I had with the insurance or car rental process and I was on my way. I would recommend this auto shop to any of my family members or friends. Westway and Jerry and the associates are professional, helpful and do great bodywork on vehicles. Thanks again to all of you for your outstanding service and making the experience of getting a car fixed after an accident an easy process.

Had a window break/​theft on my Mini. Jerry went above and beyond to make the replacement process painless — he coached me through the insurance and Safelite process (I wish Safelite offered customer service like Jerry). He invited me to bring the car in ahead of time so they could vacuum the glass and put up a plastic window. When the replacement came in a few days later, they fixed my car in less than 90 minutes. Amazing team, amazing service, no headache, and an indisputable 5 star experience.

I have never had to deal with an Auto body shop before, I am so glad I chose Westway. Jerry (owner) and Carlos where so helpful and informative. They worked great with my insurance company and even had enterprise rental car come and get me and get a great rate as well. They told me exactly what was going to be needed and how long it would take and it was all done to plan. I would recommend them to anyone who was looking for a body shop.

Jerry & Carlos were beyond helpful after my car was hit & run while parked. Their estimates beat everyone else around and they were so helpful, understanding and kind. They got on the phone right away to get the estimates so I didn’t have to wait around. I have found my local body shop for life.

i call shenanigans on this shop.
of course, i am always suspect of the first few reviews of a business, esp. if they are all 5 stars. but this shop was so close i stopped in for an estimate for repairs on my car. the guy gave me a quick verbal estimate of over $ 2000 and wanted to charge me $ 35 to write it up. FTW?! two other estimates (both free) were around $ 1100.
p. s. i was told this shop is run by a woman. kind of depressing. jussayin’.
i will not be back.
happy Unilocaling and here’s to tasting life! .
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reply to owner response below:
lol, who might find a $ 35 quote fee «inviting»? besides, as a company, you should never lose sight of the fact that typing on a computer into quoting software for 4 minutes is worth nowhere near $ 35. Pediatric Neurosurgeons average $ 643,188 per year which, over 40-​hour work weeks, translates to $ 5.26/min. you’re asking $ 8.75/minute for typing up quotes.
personally, i find holding $ 35 ransom until the customer overpays or refers a new client quite tacky. what is this, Amway?
however, the real issue is your ridiculously high repair charges. so you expect me to pay $ 900 over what the other garages are asking and i get a «free $ 350 cleaning»? i can’t fathom you’re counting on insurance manipulation or simple stupidity on my part.
plus, forget about customer service. i was rushed out the door in 2 minutes flat. so what else could justify such disparity in pricing? lol, not paying $ 35 to find out.

This is my first ever review on Unilocal.I’ve used it for a variety of things, but after the wonderful service I received at Westway, I couldn’t help but sign up and write a review. I was referred to Westway from a coworker.
I was in an accident while I was sitting at a stop sign and my car was not drivable. The following morning, I called Westway and the owner, Jerry, couldn’t have been nicer. He set up for my car to be towed and took care of all the initial details. Once the other person’s insurance company took responsibility, away they went.
To add to my accident, I had an IID on my car (from my DUI) which I imagine most companies wouldn’t want to deal with. Jerry and his staff were fantastic and even when the unit broke, he scheduled for a different company to come over and remove the device because he didn’t feel comfortable letting my car out of his shop without all of his checks. He was even nice enough to front the money for the uninstallation of the unit so I didn’t have to make an extra trip!
I just picked up my car this morning and WOW. It look brand new! Almost better than when I purchased it. Every part of my car working flawlessly and I could not be happier.
I highly recommend Westway. An accident is never fun, but Jerry and his staff will go above and beyond to make it the best experience it can be. Thanks guys for everything!

Jerry, the owner is a pro who communicates well, does superb work and details your car before returning it. They guarantee their work and I was very, pleased with the work they did to my car, the cleanliness of his place and his professional attitude.

I was referred to Westway by a city worker for the City of Santa Monica. Jerry, the owner of Westway is a former member of the Beverly Hills police, displays a great mustache, and has a firm handshake.
This place went over the top with my auto repair. I did not have rental coverage, and so they helped expedite the process by ordering parts before the insurance company gave them the check.
Additionally, at no extra charge, they touched up a few of the other dings on my car and detail every car they work on at the end. This stuff was almost worh my $ 500 deductible on its own.
I left here feeling great about my car and the service I received. Hopefully I won’t have to go to a body shop again in LA, but if I do, it will be Westway