Enterprise Rent-A-Car

I had to rent a car while my car was in the shop. I picked up the car on May 26 and the following day notice the car tags was expired. I called on Saturday and the staff said «oh that’s funny» just go to another rental place they have extra tag. She failed to tell me that the place was closing in less then an hour. I got there and they was closed. On 6÷6÷16. I spoke with a manager and she said they would federal express me tags. I don’t want to have to put tags on there car that’s not my job. As a part of checking the cars out they should make sure the tags are current. I’m so happy I did not get stop by the police are the car did not get towed.

So these guys were extremely helpful and accommodating. I switched out my car like three times and they were totally patient with me. They were always busy when i would come in because it was at the end of the day, but no matter what, the customer service was excellent and speedy, almost no waiting time at all. If i need a rental in the future, you can bet that is where i will be headed!

Out of necessity I was brought to this Enterprise earlier today when my Subaru was recalled and I found out I needed a loaner car for like the next month. Due to some weird insurance developments, Subaru acted like real fannies about what they were willing to pay for, and my agent, Ryan went up to bat for me. I am remiss that he had to be on the receiving end of some yelling by a surly lady at Subaru, but he took it like a champ. Enterprise and Ryan made this headache of an afternoon much easier. Great customer service. Thanks everyone!

Soooo I had a rental most of last month due to an accident, my experience with these guys started very poorly as it took almost 2 hours to get my original rental car, then the car they gave me wasn’t clean, dog hair all over the seats, out of gas, check tire pressure light on,
I ended up having to call out of work because it took me so long, the next day still upset — I brought the vehicle back and swapped it out, which required me to go to another enterprise location bringing me to this one above.
Now this one above only had SUV options (I work in nightlife and generally have at least 2 – 3 events per week) at the start of the month I did an event where I literally went through 2 full tanks of gas.
So after a long long complaint email, I got a phonecall from Entperprise trying to make things right. Nathan Trigg was the guy I spoke with. He managed to make up for everything with various solutions to the problems at hand. I really appreciated the efforts to stay on top of making sure i was taken care of after the fact. I’d go further in regards to how he personally met and exceeded my expectations after feeling like I prior had poor/​subpar service from the enterprise location attached to the vw dealership in santa monica.
Thank You.

Terrible terrible service!!! I called for a pick while dealing with the paperwork at the auto body shop in order to get the ball rolling on my pick up. Finished the paperwork and waited 20 minutes before following up. They had no record of my call despite my having an appointment and being at a shop 5 blocks from their office THAT THEY WERE FAMILIAR WITH. I could’ve walked!!!
Coincidentally a rep happened to have an appointment with the manager at the body shop while I was still waiting and ended up delaying his appointment to drive me to Enterprise and then personally getting me set up. He is the only reason I am giving more than one star.
Lastly, I got into my rental car and it absolutely reeked of cigarette smoke… Ugh!

Everyone at this location was wonderful! The facility and our rental car were both very clean, and we felt comfortable as soon as we got there. Welcomed immediately when we arrived to rent and return.
What a great crew!

I have used this location 5 times and every single time, I have been impressed with the professionalism of the staff, the speed of service, and the condition of vehicles.
First I rented a suburban, as I was considering purchasing the vehicle. They got me in and out in 10 minutes and the car was spotless.
Next I rented a black Benz to transport a client, I booked the night before and was a bit worried because I don’t assume they would have any particular car I wantedon demand: but I got it.
After this I rented a lux Cadillac, again the service impressed me.
Today I returned a silver C300, once again the staff checked me in and out in record time, and I mentioned that, as a busy person myself, the staff handle logistics like CEOs.
I am now a loyal enterprise customer, and intend to seek out their company whenever I need a rental.
Highest recommend.

While my car was in the shop, this Enterprise location was the one they used. Out of convenience I went here. I’ve used enterprise before and have never had a bad experience, but this location was stellar. They are so quick and efficient. Taking the car out I was in and out in less then 10 minutes as they knew I was in a bit of a rush. Bringing the car back again in a rush as I had to go to work but didn’t even have to tell them that and I was out in five minutes and they had someone ready to take me to the car shop. Great customer service, will definitely be back to this location should I need a rental again.

I had a similar experience to that of Matt R. My husband had a real problem with Megan’s «matter of fact» attitude when she first checked us in. When asked if we would answer completely satisfied on the survey I told her that my husband was not (completely satisfied) and she offered to talk to him. When I went outside my husband was already speaking witch Nick who is the branch manager. He offered to cover the portion of the rental car that the insurance didn’t cover. Here we are almost four weeks later and I still have not received the refund. Every time I call he tells me he took care of it and I still have not received it. I am convinced that he only told us this so that we would respond completely satisfied on the survey. I will not be renting from this place or any other Enterprise.

Rates are a little high, but selection is great.
Megan was lovely. I give customer service an A+.
Thanks I will continue to rent when I take my car into Ford.
JK

I usually don’t post negative reviews, but unfortunately this location is engaging in systematic fraudulent activity.
My fiancée and I got a loaner rental from this location because her Fiat was being fixed. When we arrived to pick up the rental, the salesperson told us we got a «free upgrade» to a Camaro, which we didn’t want. The salesperson told us that it was the only car available, so we had to take it.
We went outside to look at the car with a different representative. The representative asked us if we wanted to buy the optional insurance, which he said costs «$ 24.» At no time did he say that the insurance would cost us $ 24 EACH DAY we had the car. Instead, he just told us it would cost $ 24 and wrote «$ 24/​day» on the contract, and made us sign it outside in the dark parking lot.
After driving the car for a few days, my fiancée realized that Enterprise was charging her debit card. She called them, and they told her it was due to the insurance. After both her and I explained to the manager Nick that the representative told us the insurance would only cost $ 24, his response was «don’t worry, we’ll take care of it.»
We returned the car 23 days later (Fiat told us the repair would only take 2 days). We again spoke to Nick, and again told him that the representative lied to us when we purchased the insurance. Nick again told us that he «would take care of it,» told us that he would call us the following morning, and told us that he would leave the account open and not charge my fiancée’s card until the situation was sorted out. None of that was true. No one called us, they charged her card, and now we have to pay almost $ 600 for an insurance policy that we didn’t want.
I’ve spoken to several different representatives at this location about this issue and no one wants to take responsibility. It’s shameful when businesses take advantage of their customers, but even worse when they fail to accept any responsibility for their mistakes.

I was sent to this Enterprise location from the nearby Honda dealership. I’ve got to say that I don’t understand the other reviews for this location. I was spoken to as soon as I came in the door and the person at the front desk (Meghan, I think, was her name) told me that she would be with me soon as soon as the other people were helped. It didn’t take that much time until she got to me and she was so friendly and helpful. It took no time at all for me to get a car and although the person who was helping me changed (to a guy named Marcus) I found him very helpful and nice. I did take the $ 20 a day insurance (It’s better to be safe than sorry!) and was able to leave pretty quickly.
When I returned the car, there were a lot of people there and the lot was packed but the employees all worked really hard to get through people quickly and again I was helped very soon after my arrival. The person at the front desk kept telling me that they would be with me in a few minutes after they helped the people in order, which I appreciated. Overall, I was very satisfied with this location and if I need a rental would go to them again.

They seem to be understaffed. Staff was somewhat rude and missed a customer entirely. One guys car ahead of me was being washed and «should be ready in a few moments» 3 times.

Great experience every time my husband and I come to this location. Tracy was wonderful, we didn’t have to wait a long time, came in got the car we wanted and was out. We will come back again.

Ronnell was able to take the mistake of the body shop and fix it without in minutes with my claim adjuster and put me in a vehicle. He and his team display «old school» customer service and made me like a human being and not a number like most corporation. Please support this enterprise. Outstanding professionalism and heart, some thing you do not find in people, let alone corporate entitities.

Enterprise as a company I have found to be great: fast and efficient and well priced.
This location is the best yet. Great selection of cars and they usually always give me an upgrade. Excellent staff and they practically throw me the keys when I walk in the door. The service Makes me want to just rent a car permanently.

Never ever ever rent a car from this location. They are the absolute worst.
I received my car with an empty tank, are you kidding? Not to mention, when I returned the car I left behind a garage door opener. My fault, yes. I called almost immediately after leaving. I was placed on hold for over 20 minutes, and was never picked back up. Alfredo and Jake at this location are absolutely horrible customer service representatives. One is the assistant manager, so how can I expect anyone else to have great service if he doesn’t. I had to call over 5 times, my problem is still not resolved and I’ve wasted 2 hours of my life listening to the horrid hold ad about how they’re better than everyone else because they’re family owned. No. No you are not. Lesson learned.

Service was great, and they were super accommodating the whole time!

This place is horrible. I have to rent here for work and I hate it. The staff are slow… and I mean slow. It’s disorganized and they rarely have the vehicles you reserve! I’d pay twice the going rate at another rental place then deal with this gong show!

Where do I begin? The guy who helped us was genuinely friendly but WTH??? We arrived to pick up our car on Friday around 11:00. The location is great, just across from the bus stop. The guy took all of our information and walked us outside to get in our intermediate car. We waited and waited and waited some more. He finally came back to us with no car but a nice smile on his face. Apparently the car we were to take had a dent. You can’t take a dented car on a one way rental. Ok, always nice to learn something new.
We were brought back to the counter to find a new car. He is upgrading us! Must be our lucky day. We go back outside to get our upgraded car and guess what??? There is a dent! Did our sales associate see this? Of corse not! When we pointed it out to him he really acted like he didn’t see it. Well whatever let’s see what else you have.
Now we are being downgraded to some small little car. Again, whatever I just want a car so I can get home! We go for our little inspection AGAIN and low and behold… the car has expired registration. SHOCKED YET? Of course not, neither were we. At this point we are feeling desperate. Just find us a car!!!
Car number 4 is being cleaned so again we wait. Eventually this filthy car is brought to us. He brings us the dirtiest rental car I have ever seen. Of course I do not complain because I just want to get home sometime today! We inspect the car and are told scratches are ok just not dents. We take the car (with no gas). Did you know that the lovely Ford Focus doesn’t have a gas cap? Neither did we!!! Did you know that the lovely Ford Focus feels like it’s going to stall between 1000 and 2000 RPM’s? Neither did we!!!
We finally made it back to Vegas and returned the crappy car promptly. The local office was not friendly. We only mentioned the stalling issue and they guy was a total turd. Enterprise, while you may be convenient I don’t think I will be renting a car with you anytime soon. Your customer service sinks and your cars are beat up and crapy in my opinion…