DoubleTree Suites by Hilton Santa Monica

The breakfast buffet is great, and the omelets are delectable. The suite was nice, but there was an odd smell in the room. The coffee pot was moldy. The gym had low ceilings, hence, lifting weights overhead is not an option, not without knocking dust on your head when doing so. Sauna was nice and warm.

2.5 stars. Dated property. Rooms are spacious, can easily fit four adults if needed. West facing rooms have an obstructed view of the ocean but nonetheless, nice to catch the sunset if you can.
I’ve stayed here two separate times now. On the plus side, the hotel is very close to the action of Santa Monica– it requires about a 5-​minute walk.
The breakfast buffet is your standard DoubleTree breakfast buffet: they have the staples and cook-​to-​order station. Nothing worthwhile, I’d recommend only eating here if you get breakfast comp’d.

The chef in the restaurant is rude and the valet brought my car out with a broken license plate holder and a black mark as if someone rubbed the front part of my vehicle against a wall. After 3 weeks of having filed a claim, I still have not heard back from them. DO NOT STAY HERE. It’s not worth the headaches you’ll be getting.

Came here for the weekend beautiful hotel had to wait to check in because our rooms were not made. Hot tub closed at 10pm which was super lame. 8^th floor Hilton honors level ac in our room wasn’t working proper slept with the sliding window open with a few bugs for sure. Came downstairs this morning to check out asked for a cookie they said they haven’t came in yet like seriously? They should be ready around 5am before guest start waking up. Will not stay at this location again.

I hosted an event today at this location and the staff and the grounds were amazing! Very helpful staff & the events manager Melanie even gave me a gift bag for hosting my event there!
Only 4 stars because during lunch the host staff at the restaurant acted as if they were clueless. They didn’t know how long the food would take, we asked because 250 people were at our event and we needed to be back on time as the presenters and she replied «I don’t know» and then gave my boss a menu and not me. It was a very odd
Situation. But we did eat at the café on site. I ordered the ahi salad and my boss ordered the salmon Caesar salad which both were delicious! Very happy with the over all experience!
Thanks Melanie!

This hotel is fine, although I was disappointed that they would not let me plug in my electric car and had no charging station. This is standard at most reputable hotels now and is available at several other hotels nearby. Thankfully there is a city lot directly across the street that offers both much cheaper parking (I recommend this for anyone vs the expensive and now mandatory hotel valet) and with electric car charging. I wish they still allowed self parking but they ended this a couple years ago. Besides that, this isn’t the best or worst Doubletree I’ve stayed at. I’m Hilton Diamond and have stayed here many times on business in the past. This time was with my family on a two week driving trip around California. We got an ocean view, which is unusual because most of the hotel’s view is blocked by the city parking garage. On the plus side its a moderate walk to the pier and the city offers a free (plus tip) shuttle. Good cookies upon arrival!

Hotel was not worth the money. Really no other parking option beside valet. When we checked out it took valet 15 minutes to bring us our car. They showed up with jumper cables and told me they had to jump my car because my battery was bad.
I knew right then and there that was a total lie. They had left my lights on for 24 hours, AAA’s battery technician confirmed that was in fact the reason. Terrifying drive home on the free way when you car starts to die.
This is not how I wanted to end my birthday. Had to buy a new battery on top of all the money spent on the room. Tried filing a claim to have them Hotel and valet to get them to pay for my battery. It’s been a week and still no apology or reimbursement.
Do yourself a favor stay some where else.

This was a magical place to stay-​such a great price and the people were just so kind (room service server, Tak, started my day with a smile! And for $ 12 you got this! Loved it here and would move in if I could!

In general, the hotel is well located, and in a place to allow you to have a relatively good time. Is still the beach is near the pier. It’s pleasant. The staff is quite friendly and very very attentive. We forgot our glasses and they mail them back to us. so I really have very little complained about the hotel itself. However, I am very tall at least by post it I’m a little over 64 and I get into a bed my feet reach all the way to the end. They were working with sheets that were not the tucked in. The bottom sheet was short. So that my feet were resting on the mattress. We were only there for a limited time so I didn’t come late. However, where I could go for a longer. I certainly wood. The bottom line is I believe it is a bad practice and it is unsanitary. I’m not sure who is responsible for that ultimately. But whoever it is should attend to it. We however our Hilton HHonors and so we stay at the Hilton because we usually receive great service.

The parking situation at this hotel is awful. Definitely park across the street in the lot for $ 5 a day or else you’ll be paying the hotel your child’s college tuition in parking alone for your stay. The hotel is in a great location with lots of restaurants and bars within walking distance or a short cab ride. The rooms are spacious and clean.

Check in process was painless as they were well-​staffed. All staffs were friendly, including the bell boys.
The room itself is spacious and clean. My only complaint would be the bathroom door as it opened out (not in), so if you left the door opened, it blocked the space between the bedroom and living room. (who designed that?!)
$ 28 for overnight parking?! That was a little ridiculous… boo

Yes $ 28 a night for parking is steep! It is especially steep when you consider that it is impossible not to tip the more than friendly, and über helpful valet staff!
In fact, friendliness is a common denominator at this property! The entire staff, everyone, is fast, friendly, and hospitable. And, as all weary travelers know, sometimes hotel staff can forget that they are «in» the hospitality business!
From the cookies at check in, to the restaurant and lounge staff, to house keeping going to the room after we checked out and were already home to look for a lost stuffed animal I can say nothing but good things about this property.
Some reviewers claimed that the rooms are dated and that the pool could be nicer! I suppose but not really. For starters very few ppl come to Santa Monica and sit by the pool. If they did there would be service out at the pool I’m sure. Also, the rooms were fine! Clean, comfortable, and nice! Make no mistake, this is NOT The Four Seasons or Ritz Carlton but it’s not $ 800 a night for a standard room either. It’s $ 300 for a small suite! They’re all suites!
Overall it IS pretty spendy for what it is. However, that said, it is blocks from the beach, the pier, the 3^rd at promenade, ect. And it IS LA and LA on the beach no less. For my money it was well worth it and I would recommend this property to anyone!

After arriving later than we had planned because of traffic this was the best end to a 1 ½ week road trip. Staff was super friendly even to us ‘bikers’ who showed up looking a little less put together as the other guests we saw. Gave us warm cookies and a map with suggestions where to go for some late night grub/​drinks if we wanted to leave the property. The room was roomy and luxurious as to be expected, the bed was nothing short of amazing. We’ll be looking for more of this chain of hotels in our future travels. Find it a bit disturbing that you have to pay almost $ 30 a night to have your car valeted in a hotel that you pay such a pretty penny for, especially because we were on a motorcycle and the valet’s don’t park those.

The amount of money they charge to stay in this facility is way over priced !! Breakfast they serve is fairly decent. Nice selection and the help was pretty friendly.
I hated the fact they also charge you $ 28 dollars to keep your car overnight! WTF!

This review is relative to the price. It’s an average Doubletree at best. Rooms stuck I the 80s besides a decent shower head upgrade. I entered the hotel on a Saturday night at prime time check in. There was a 15 minute wait to check in because only one person was at the front desk (out of 3 – 4 computers). The Internet is so slow I had to switch back to my LTE. The sheets are way less comfortable than Hilton Garden Inn at Marina Del Ray (way cheaper and lower status hotel). Was not offered breakfast coupon as a Diamond member. For the crazy price, not even sure how I give it two stars compared to the area. #needtoleavehilton

Came on a Saturday. It was either $ 350 or 80,000 hilton honor points for the 1 night. I expected it to be amazing. I have honestly never had a worse experience at a hotel. Totally unusual for the hilton brand, as typically I have amazing stays at their hotels. Ready for all of the things that went wrong for 1 visit overnight.
1-​The air conditioning was loud and didn’t function properly (hot all night).
2– Multiple bugs in our room
3– WiFi didn’t work
4– Towel rack over toilet jutted out so when I flush the toilet I hit my head (hazard)
5– Brought breakfast back to room and was locked out because key didn’t work– had to leave the 8^th floor and wait for the 1 person at check in to re-​charge my keycard.
6-​Confirmation was room with a tub, our room was with a shower and no tub.
This is not to mention, that even if these 6 things didn’t go wrong, the hotel looks and feels like a $ 100 per night hotel. The hotel needs some upgrading/​renovations.

Ich sag mal für ein bis zwei Übernachtungen ok, aber entspannter Urlaub ist anders. Eher ein Business-​Hotel.
Bei unserem Aufenthalt haben zudem noch ehm. Mitarbeiter vor dem Hotel demonstriert. Auch nicht gerade die Art und Weise wie man geweckt werden will. Sie gingen Stunden auf und ab und brüllten ihre Parolen.
Das Hotelmanagement scheint das gelassen gesehen zu haben — leider.
Positiv ist der Hotelpool, das war recht angenehm. Groß genug und mit Whirlpool reicht das vollkommen um sich morgens vor dem Frühstück ein wenig wach-​zu-​schwimmen.
Der Service war recht freundlich, die Zimmer waren sauber. Vor allem meine späte Ankunft nach einem langen Flug war hier auch kein Problem. Man hat mir ohne Probleme beim Checkin noch geholfen.
Ich kann es abschließend empfehlen für Gäste die mit einer bis zwei Nächte als Zwischenstop hier zufrieden sind. Vor allem ist es praktisch von hier auf einen Roadtrip aufzubrechen, da das Hotel nur unweit von dem Pacific Coast Highway liegt. So kann man dem Verkehr LA’s aus dem Weg gehen.

For a DoubleTree, this is a great hotel. I was on the 7^th floor in one of the HHonors suites and it was really spacious. The bed was comfortable and the room layout was pretty nice too.
The hotel staff, particularly the valets and the restaurant staff were espeically polite and welcoming. Always nice to experience great service.
Great job, DoubleTree!

This review is for the restaurant only.
Between all of the waiting around for the court case I was subpoenaed for to be heard over at the municipal court building, I got a 90 minute lunch break. And one of the attorney’s suggested to go to the Doubletree for lunch. It’s actually a short walk away located on Fourth Street at the backside of the courthouse parking lot.
As there were 5 of us for lunch and only one other table occupied when we arrived, we had our choice of where to sit. Also a good thing about having 5 for lunch — they automatically tack on a 17% gratuity for parties of 6 or more. The menu consists of of around 20 or so various salads, sandwiches, wraps and two different soups. They always have French Onion on hand.
For lunch, I ordered and half sandwich and soup… turkey and french onion soup, no cheese or lettuce please, which also comes with either fries (french or sweet potato) or a serving of fresh fruit (my choice) and iced water. My sandwich came out with cheese on the sandwich and lettuce on the size. The food was tasty, the fruit was fresh, but I don’t remember my water being refilled.
It’s an OK place even with the kitchen flubs, but if I had my choice, I probably would have ate elsewhere.

Wir haben hier nach einer längeren Geschäftsreise an der Westküste die letzten drei Tage verbracht und konnten super ausspannen. Die Lage des Hotels ist hervorragend. Es sind nur wenige Minuten zum Venice Beach oder dem berühmten Santa Monica Peer. Es gibt in der Umgebung tolle Ausflugsmöglichkeiten, Einkaufszentren und Restaurants. Auch für nen Tag im Hotel ist alles da, was man braucht: Pool, Fitness und großartiges Essen. Auch das Frühstück ist grandios, mit riesiger Auswahl und vielen frischen Sachen wie z.B. Omletts.
Das Hotel ist preislich sicherlich im oberen Segment angesiedelt, was wahrscheinlich alleine wegen der Lage schon gerechtfertigt ist. Hier bekommt man aber wirklich das komplette Paket und ich kann das Hotel nur empfehlen.

This review is written based on a 5-​night stay for a large group split between two rooms: a queen suite and a king suite.
The rooms are comfortable and the pull-​out sofa is easy to set up. The room comes equipped with a mini fridge, microwave, iron + ironing board, and hair dryer, which made things even more convenient for us. There’s a TV in the bedroom and another one in the main room. Free wi-​fi throughout the hotel (including in the rooms themselves), which is a HUGE plus.
Our view wasn’t the greatest — aka there wasn’t one at all; we overlooked a high school practice field. During the weekend, there was a free outdoor movie hosted on that field so things got pretty loud around 9 – 10 PM in our room. As college kids, we didn’t care but this might have disturbed some families with young children who sleep early.
While the fitness center and pool/​jacuzzi are both pretty tiny and can get crowded quickly, you usually don’t spend too much time at those facilities anyways during a vacation. There are only 3 treadmills and 2 ellipticals in the gym and the pool is usually overrun by kids.
The staff here are extremely friendly! We were always greeted as we exited and entered the hotel. They were also prompt with any of our concerns and demands (extra pillows, borrowing things, etc.) You get warm chocolate chip cookies when you check in and they happen to be DELICIOUS – some of our guests soon figured out you can ask at the front desk for more throughout your stay… I definitely recommend this if you want a snack!
Check-​in is at 3 PM and check-​out is at noon, but they accommodated us and let us keep bags with concierge since we had late flights. We also checked in early on the first day, and our room was ready within 30 minutes. Additionally, we switched rooms halfway through our stay to take advantage of a separate rate plan, and the front desk allowed us to keep one room so we only had to move out of one of them.
Location is great. We were able to walk to the Third Street Promenade and the Santa Monica Beach/​Pier, as well as Venice Beach a couple of miles away. There are a TON of great food and shopping options within a 2-​mile/​walking radius.
This was an all-​around great experience and one of the best ones I’ve had dealing with hotel reservations. Kudos to the staff here!

Good: Cookie was warm when they surrendered it to me at check-​in.
Bad: Not sure if the guests were just particularly drunk and obnoxious the week I was here, or if they always are, but on the peasant class fourth floor everyone was obnoxious as fuck and drunkenly loud pretty much from the early afternoon on well into 4am.
The ugly: very weak wifi signal on the peasant class fourth floor. So much for streaming netflix to catch up on my stories (Breaking Bad)