AIM Mail Center

Customer service is no BS and to-​the-​point, but it is definitely over-​priced. Something is going on with the way he charges because it’s always significantly more expensive than any other shipping store I go to. When I tell him «cheapest option» he always provides me with an option that’s $ 20+. I feel like he is somehow changing the weight or adding extra fees, because I ship similar things all the time at other shops and usually pay $ 10 dollars or less.
Also, what’s up with all these stock photos of AIM… be more transparent. It’s not like that here. It’s a emotionless dude (probably owner) running the kiosk. Again, he is quick and to-​the-​point, but zero heart.
Response to Nicole:
I don’t *FEEL* like the services are overpriced; they ARE overpriced. Drive up 26^th St. two more blocks and the mail center there charges $ 7 bucks for shipping something that AIM tried to charge me over $ 20 for.

He never fails. I know I should know is name but I don’t. I would say he’s the owner. He’s awesome! Whenever I need to ship a package, he knows exactly what box and what is needed. Yeah you might say «of course they should know, your at a shipping store.» But that is not always the case. I will always recommend him and the store.

Went here for the first time today and will never go back. Since when is lying to your customers OK?! Overpriced and terrible customer service.
I needed to get a box and mail a package. The bored-​looking man behind the counter (apparently only one employee today… good thing I was the only customer because I still had to wait for him to finish a phone call) quoted a huge price (over $ 20 to send a medium 1.5lbs box through USPS??) to mail it and when I questioned it, he said there was a «tiny» markup but that the post office would not be much different. I was worried the post office would be out of boxes that size so just bought the box ($ 6 to watch him slap two pieces of tape on a standard cardboard box… great) and headed to the post office… where it only cost about $ 9 to send it and turns out they definitely had that size box for about $ 3! That «tiny» markup was really big, even with the «packing price» included. He basically flat out lied to me — the prices aren’t similar at all!
Next time, I am heading straight to the post office or one of the many better competitors (I highly recommend the post office in the Brentwood Country Mart, Box Brothers or Mail Boxes Etc. that are just up the street). It’ll be cheaper, more efficient, and I know I’ll get better service.

I work less than one block away and « Unilocal» to see who could assist me with my UPS box without going to a UPS center. I was happy to find a business just walking distance from me.
After looking them up on Unilocal,I was hesitant to take it at first as he had few reviews and only 3 Stars.
I had no wait time and excellent service both visits. He may not be outgoing as some of the reviews stated, but I could care less, I went for convenience and for time savings.
He delivered prompt, professional service, (he has a better persona than most persons at the counter at the US Post office)
I will use him for all future mail, packages and express service. Please give him a opportunity, I am so happy I did!

This place is great and very convenient. The man who is always working there is helpful, and there is rarely a line. The only reason I am not giving 5 stars is because the PO Boxes seem way too expensive. But I guess they are about the same everywhere else in Santa Monica. I still have the right to be bitter about it though. Hmph.

I use this place as an alternative to the nonsense that has become the USPS and as a cheaper alternative to UPS/​FedEx. It’s conveniently located in a shopping center with a CVS and Starbucks. The owner is always very great in helping me find the best packaging and getting my things where they need to. I’ve never had a package, lost, damage, stolen or late — the best part is there is never a line. If you’ve already pre-​packaged, it is really to send out but I prefer to go in and have them do everything. They do a much better job than I do!
Per the other review, yes the owner is very stern and quiet. However, he is not mean or unpleasant and is just concerned about doing his job and he does it well. This is a great little secret if you need to send packages out and don’t want to deal with long lines and long wait times. The prices are similar to USPS, and so can be a little expensive especially when you have them pack things for you.

I have been a customer of this place for more than 10 years. When I first started going there it was owned by a lovely husband and wife team who never failed to greet with a smile and even if I only bought a single stamp, thanked me for my business. Then it was sold, perhaps sold again — who knows. Employees were upbeat so I still would drive 15 — 20 minutes each way out of my way because I was comfortable with the center and happy with the service. The current owner or manager is an Asian man with the personality of a rock. No — the rocks are more personable. He does not smile, does nothing to help you brainstorm a way to keep costs down and although efficient, does not in the least make you feel valued. So after my 4^th or 5^th experience like this it’s time to say «adieu» If I want to be gouged with inflated prices for materials and treated like a number by a disinterested employee who couldn’t care less if they ever see me again I will save the gas money and go to the post office around the corner. So long AIM — I won’t be coming back