Santa Fe Bmw

We were driving our 2008 535i down I-​25 toward Albuquerque when ascending a hill in southern Colorado, the turbocharger and waste gate failed. This allowed us to keep driving with reduced power. My wife did a local search, found Santa Fe BMW, called, explained the problem and arranged a service visit for the next morning.
We took in the car, the problem was quickly diagnosed, and we got a loaner car. Two days later the original turbocharger and waste gate had been replaced. The waste gate had made noise for some time, but our Colorado BMW dealer was oblivious to it.
Fortunately, the repairs and loaner were covered by an extension of the BMW warranty due to BMW’s realizing that the problem was systemic in 2008 535i cars.
My real point is that Santa Fe BMW’s service and handling of the issue were better than we have ever experienced in northern Colorado or the Santa Clara county California where we lived previously. The service coordinator was exceptional, the service was efficient, and we were kept informed of progress as the repairs proceeded. Wow!

Absolutely shady business going on here! I had a car I was interested in and had over HALF in cash for sold out from under me! I had to sit waiting for 3 hours while they tried to approve one man, yet instead of calling me to work out my options they sold it out from under me to another man WITHOUT EVEN CONTACTING ME! I find it to be extremely discriminatory that I got passed over by two MEN! I would NEVER do business with these people! I’m reporting them to the BBB and the news. It is outrageous that they discriminate and behave unethically!

Honest, reliable, great personal and professional service here at Santa Fe BMW, with Service Advisor, Chris Bronstorp. This is the best place in Northern NM for BMW Service.

Danielle Charlier represented the dealer well. She spent hours with us during a test drive and explaining the X3’s features. No high pressure sales approach here, just knowledgeable, straight forward, professional representation. A overall Great car buying experience. Interaction with others at the dealership was equally positive.

Wow! I just drove away with my first-​ever BMW, and I have to say that I had the BEST buying experience of a vehicle in my lifetime! (Yes…it’s true). Danielle Charlier was my salesperson at Santa Fe BMW. I first met her online when I inquired via email about a new BMW. She met with me at the dealership later that week, took my husband and I for a test drive in a vehicle that we were interested in, and she ended up being the one that sold me the vehicle. Danielle was one of many we met with today while purchasing my vehicle, and they all could not have been nicer! I highly recommend Santa Fe BMW as well as Danielle Charlier. Again… it was the best experience I’ve ever had purchasing a vehicle!