Pep Boys

I got my car inspected before my trip to New Mexico and got everything replaced that i needed… I have been here a week and figured I’d get my breaks checked. After 1.5 hours of a ‘free’ break inspection they try to tell me it’s going to cost me money not only for the inspection, but that it would be $ 800 for everything I need!!! I may be a young girl, but I’m not an idiot ! If you’d like to tally waste your time and money I’d highly recommend this place. If not, go somewhere else.

Stopped in after my window wouldn’t roll up. They took it in and while I waited to hear back about what it would cost, (which they never told me until after they were done working on it,) they just started in taking the door apart. I sat in the waiting room until I noticed my car parked out the window behind me. (They didn’t even let me know it was done.) They charged me $ 65 to roll my window up WITHOUT FIXING the regulator. My window is broken now, as I can only roll it down a small amount, with no guarantee of whether it will roll back up. Absolute waste of time, money, and energy. I will never go to this place again.

While putting new tires on my car, the employee servicing my car was on his phone constantly. Even driving my car around the parking lot while on the phone. If you want to use your phone on work time. Don’t have a bright green phone case that’s super easy to see

Worst experience ever. Made appointment for 8am. Told me to come back at 9:30. Came back at 9:30 and was checked in. Two hours later I was told the mechanic had disappeared and was given my key back. What a waste of my morning! Don’t go here

Drove up to Santa Fe from Phoenix last week and noticed I had a low beam out on my 2013 Nissan Pathfinder. I called the dealership and they wanted around $ 35 for the bulb + install, which would have cost me over $ 100.00. I found Pep Boys and fortunately, they had the bulb and installed it for FREE. Yes, I said FREE. I dealt with the Service Manager, Michael, who was absolutely great. If you need any auto part, see Pep Boys. If you need a simple install, like a bulb or windshield wiper, I’m sure they will take care of you. Seriously, the best deal in town.

My stars are for the wonderful service. These guys were quick, welcoming, and considerate. Turns out my car didn’t need any work done, so I cannot say I have experienced anything at the hands of their mechanics, but for a friendly staff, and a pleasant environment, A+

Pep Boys offers a personal touch. When I was unhappy with the way they’d handled my oil change, the assistant manager reached directly out to make sure the situation got corrected. I appreciated the gesture and will patronize Pep Boys again when I need service. Sometimes they are very busy, but they do their best to take care of you.

Take your car to Firestone if you have mechanical problems. If you need an oil change and have few hours to spare, Pep Boys does a good job. It seems pep boys are always at their own pace.

Fairly priced. Don’t work on transmissions or exhausts. They’ll send you elsewhere, but that place is closed on Sundays. If you need help with a transmission in Santa Fe on Sunday, you’re done for.

Service dept — the guys at the counter are friendly and helpful. The problem is their entire scheduling system. There is an online appointment that does not come close to being reality. Reality is first come first serve and plan on leaving your car all day. I’m up to a total of 9 hours (over two days) for new brake pads and rotors ground down. If the appointments don’t work fine, when the rotor machine breaks fine — but communicate with your customers!!! Thank you to Robert who did give me 20% off for the long wait!

This is a national chain. For local towing, do not call Pep Boys (though the service department might be good, I wouldn’t know). When I called the local number to get a tow, the phone system sent me to the national Pep Boys towing service. The first guy at the national number was pretty with it, but told me to call the local number. I called the local number again. Talked to a person who told me I had to call back and press 5 (national towing number!). The second guy I talked with at the national towing number was not sharp. Every moment of the conversation was a struggle. Taking down my basic information, figuring out where to pick up and drop off my car, getting my credit card info and telling me the charge was approved, then putting me on hold without warning, after a long wait returning and saying there was a problem with my card, then telling me it was their problem… I was at wits’ end. Told them to cancel everything (will check credit card statement for a charge).
Learn from my mistake. Go local for towing! In half the time the painful run-​around with Pep Boys took, a local company (Professional Towing-​Tom Ortiz) competently towed my car where it needed to be.

Good, solid service for pretty fair, if not the cheapest, prices. The desk service can be slow, so bring a magazine :)
We broke down in Santa Fe last year and had to get a new fuel pump. They did the job for $ 700-​something, a couple hundred less than some other quotes we got. They were very competent and knowledgeable.
More recently I took a used Volvo I was thinking about buying in for a car inspection. At $ 80 not exactly cheap, but it turns out the rear brakes needed work and the seller covered a fair amount of the cost so that was worth it. They were friendly and professional and walked us around the lift to point out what was wrong and where things were worn. They also managed to fit in the brake job right away so I could drive my new car home that afternoon. :) They also gave us some advice on other car issues we were having. Thanks guys!

Looks like I had a MUCH better experience than the previous reviewers. Sorry their experience sucked so much but mine was awesome. Broke down 10 miles south of Santa Fe and got towed to a dealership. Dealership said they fixed the issue but then I broke down 20 miles north of Santa Fe and Pep Boys was the only place left open besides the original dealership I went to before, which… not just no, but HELL no. Anyway, the guys at Pep Boy told me my engine was ruined. Since I was from way out of town, they let me keep my car in their lot until I could get back the next week with my title, so I could junk the car. They even pulled my stereo and amp because I didn’t have the right tools (or a clue). I’d definitely go to this garage again, and recommend it to others. THANKS you guys!

My front tire popped while I was on the Highway today and after LIVING, managed to get AAA to tow me to Pep Boys to get a replacement. Instead I was told that all my tires needed to be replaced and that I need an allignment. So I can deal with that, but drop a star for one of their car technicians loosing control of the vehicle he was working on and accidentially running into me while I was in the parking lot with the manager… Nothing broken, but man… I nearly died twice today!