Heriz Oriental Rug Services

I just endured a ridiculous, racist rant from someone driving a van with this business’ placard on the back. It was a middle-​aged woman, perhaps 60, with a thick Russian accent and two small dogs. She bemoaned the problem of the blacks and ripped President Obama up and down for making all the drugs legal so the blacks can get out of jail. She was absolutely repugnant and dropped f-​bombs like crazy. If she is associated with this business and you don’t appreciate blatant, public racism, I suggest you get your rug repaired elsewhere. Her final comment upon departure was that Michelle Obama is a f-​ing drug dealer. None of this had anything to do with our situation. This rant was completely unprovoked and beyond bizarre.

Heriz rugs on don Diego is outrageous and should go out of business. I have a large collection of Asian and oriental rugs and have for years cleaned and repaired them. My first time to heriz will be my last. It took over a year to complete the transaction and when I went to get my rugs I was given the run around, repairs had not been made, noted and receipts on payments were not kept and in order to get my final rug back I had to pay $ 150 more than I owed. They could not find the rug and then could not produce records for when the rugs were picked up or dropped off (I picked up one months before and the payment I made when I picked up one rug was not recorded) and I had to pay AGAIN to get my rug back. I had to return to get my second rug months later because the close at 4 and when I finally got there early enough, the rug they had had for a year was NOT repaired. This is all after waiting for 30 minutes, the fifth time I went there, while they were looking for the rug and I found it in a pile of rugs in the show room. Then the sales person charged my card $ 2570 instead of $ 250. She did not know how to issue a credit, so then it took another 40 minutes for her to call the owner and try to learn how to work the credit card machine. This is the most poorly run business I have ever used and am now going to have spend hours going through credit card receipts from the last year to prove that I double paid. They said they you’re give me a credit if I could prove it! DONT GO THERE!!!