Clean Sweep

Since my initial review, (see below) we made contact with one of the owners Paul who came out personally and was very helpful. I feel better about the business given that Paul took our complaints seriously however I would avoid the front office person if you can, since she has no accountability skills whatsoever.
Made an appointment to have two chimneys swept. Appointment time came and went with no one showing up. Called to find out what was going on and person said, «oh that time slot has been taken». When I told her we had been scheduled for 10.15am, she repeated the same phrase, «oh that time slot has been taken».
I asked her if she forgot to write it down and she replied, «thats exactly what happened».
At no time did she say we are so sorry, or how can we make this right, or any of the normal responses businesses say when they have screwed up.
I will take my business elsewhere and encourage you to do the same.
PS Just got a prompt call back from «Shawn’s chimney cleaning» who will now do the job.