Yellow Cab Company

I’m really thankful that services like Über came along, because I am sick of Yellow Cab’s shit. I take cabs pretty regularly and over the years it seems like the dispatchers got ruder, the wait times got longer, the cabs smell worse, and the drivers don’t know where they are going. They’re usable in a pinch, but it would have to be a pretty desperate pinch.

So the lady of the pictured cab (above) parked in the handicap space for thirty minutes talking on the phone. No one but her was in the cab. She did not pick up anyone or drop off anyone. Is this not misuse of a handicap parking space? The only reason of my concern is that I was at the adjoining Dyalisis center dropping off my mom. We could of used that space for easier access. I completely understand yellow cab using handicap space for disabled customers, but to use the space for your personal use? How rude and inconsiderate can you get? I know cab’s have handicap placard’s, but come on. Using it for yourself? I used Yellow cab once, different driver that drove so slow that I was fifteen minutes late to a destination that should of only take twenty from my home. Took thirty five minutes with no traffic. Just one slow driver.

We waited for 40 minutes for the taxi to show up when they said they would be there in a few minutes to the boardwalk. After calling 3 times and still no taxi, we decided just to walk the whole way. Save your time and money and call a true cab company that is on time and reliable.

DO NOT USE THIS CAB COMPANY IF YOU NEED TO BE SOMEWHERE AT A CERTAIN TIME.
I called hours ahead of time to get a cab to pick me up at 10 am. Needed to be somewhere by 10:30. After 10 minutes there was no call or notification saying they would be late. They ignored my call when I called because I am sure they recognized my phone number but they promptly answered the phone call of someone else in my party. They said the cab hadn’t even left Santa Cruz yet. Needless to say, we ended up being late to our destination. We did call Über and they were able to pick us up very promptly.
This is not the first time that I have had issues with this company. On New Years we reserved 5 cabs for a large party of us and only 1 ended up showing up. Time after time this cab company manages to mess things up.
I AM SO THANKFUL FOR UBER.

If I could leave negative stars for the girl who answers phones and this company in general, I would.
Management, if you record phone calls, go ahead and listen to the call from a 443 area code, which took place at about 7:15 this morning.
I called, asked for a cab. The girl was ridiculous — exasperated sighs, irritable, snotty attitude. She sounded genuinely annoyed that I had even called. After listening to her for 30 seconds, I asked «Are you okay?», and her snooty, sarcastic response was, (to the letter), «what, just because I’m not all like bouncing around?» All I could say right then and there was «wow».
Really? If you’re having a bad day– JUST SAY THAT. Don’t be a complete tool to someone who did nothing to cause you any grief. And be careful who you’re rude to.
I called back after the shock wore off and canceled that 8:30 am pickup with great satisfaction. I did my research after this experience, and I mean come on, how are they still in business? Drivers convicted of kidnapping and rape, terrible customer service, drivers being aggressive with customers to the point of screaming or running into them with their car, general dishonesty– the list goes on. Go green cab is far superior, and now there’s Über in Santa Cruz too.
And sweetie, if you’re reading this, maybe get a new job where you can’t treat people like absolute crap. Leave your issues at home, its called professionalism! Otherwise you’ll likely be working terrible jobs like that one for the rest of your life.
In the meantime, I’ll be bringing my complaints to the better business bureau and the city, whilst simultaneously hoping this company goes out of business soon.
I’d definitely vote yellow cab the worst business in Santa Cruz.

I called for a cab and was told 15 minutes, after 45 minutes, I called back and was told they were on the way. When she asked my address, they had the wrong address which when I booked the lady never even confirmed to make sure it was correct. Also the first lady that answered wasn’t even friendly. I cancelled the trip because I was so angry.

I had a nice daytime ride from my home in Felton to downtown Santa Cruz. Fare was $ 32. Car arrived about 20 minutes after my call. Dispatcher and driver were both friendly. Über is certainly more convenient to use, but not always available here. I expect the competition will make YCC raise their game over time as the whole phoning up and dispatching thing now seems distinctly old fashioned. Nevertheless it worked.

Is there a rating for negative stars? I wish!
First off the chick who answered the phone sounded like a sad college student who hated her life, she was very rude and short. She said the cab would be there in 5 – 10 minutes, and after 20 minutes went by I decided to call to see what the deal was. She was very snotty and said they left already because I didn’t come out.
Ok?
I politely asked why they didn’t call me like they had done in the past. She said that sometimes they do, but treated it like it wasn’t her problem unapologetically.
Ok???
I — again, very politely — asked for another.
She said sure and then just hung up.
So I called back and told her she needed an attitude adjustment and is going to lose business over her rudeness, and to go ahead and cancel the cab on its way.
I feel bad for people who are so unhappy with life that they have to be just plain rude. Hope her day gets a little better.

This is the worst cab company I’ve ever encountered. I would give no star if the system allows me to. I simply ordered a cab that I can load my bike, and I ended up waiting for 40 min (and when I called them, they said the cab left without even trying to find me or contact me) I ordered another cab, (btw they promised to contact me this time, but didn’t. Why I am not surprised?). It was a small cab that has no room for my bike & when I asked & complained about it, the DRIVER JUST LEFT. He literally was the most unpleasant & rude cab driver ever. I ordered a Über, which arrived on time with a kind driver with even lower cost. Just get a Über, this company’s not worth it.

Im not sure why previous people have had bad experiences? BUT, I had the best, my driver Enrique was very knowledgeable of the hot spots, professional, punctual, did it mention punctual? I saw him turn down an offer because he had already told me he was on his way. He’s the man, best experience in Santa Cruz so far.

This yellow cab service sucks. I would like to give them a negative star if I could.
I called a taxi pick me up at 8:45pm in ben lomond. The operator said ok, I will call a driver for you. Then the taxi driver called me at 8:45 asking if I am sure that I need a taxi. WTF. I have been waiting for him the whole time, and he hasn’t leave Santa Cruz yet. I have to ask my bf give me ride to boulder creek. I called the operator complained about it, she said so sorry about that. We rescheduled A pick up in boulder creek at 11:30pm. I called them again at 11:15 pm to make sure that the taxi driver is on his way. The operator said no, she would call again. I have waited for 1 hr, nobody showed up. So I called again, the operator said oh sorry the driver rejected. Wtf. They don’t even have the courtesy to let me know that nobody is coming. I won’t use their services ever. If you do, please aware that they could always find a way to screw you up.

The two drivers I have had were all right. Kind of aloof and didn’t talk too much. They were on time, and drove safely. The first driver I had took the weirdest way to where I was going. Being a Santa Cruz native, I was confused by his driving pattern. He actually back tracked, and ended up racking up more mileage than was necessary. I ended up paying way more than I should have due to this. I was NOT stoked. His personality was cool, though. But I was kind of upset having to pay $ 20 for a cab ride that was only about 3 miles.
The second time around was okay. The man barely said a word to me, but that was fine. He went the right way, and I only paid $ 14 for my ride. Not bad.
The dispatcher is always polite. Just watch out for the routes they decide to take, they may be trying to troll you and get more money out of you. Lame.

Santa Cruz taxi cab driver arrested on kidnapping, rape charges
Read more:
SANTA CRUZ, Calif. –A taxi cab driver who works in Santa Cruz and lives in Live Oak was arrested on suspicion that he kidnapped and raped a woman at a motel.
Ahmed Ali Abdi, 53, was working as a cab driver for Santa Cruz Transportation Yellow Cab when he picked up a 30-​year-​old woman as a cab fare on the 900 block of Pacific Avenue, police said.
It was 1 a.m. on March 28 and the woman was extremely intoxicated to the point of passing out.
Instead of contacting authorities for help, Abdi drove the victim to a motel on the 100 block of Ocean Street, took money from the victim’s purse, and rented a room at the motel, Deputy Police Chief Steve Clark said.
A surveillance video recorded Abdi assisting the victim to the motel room, Clark said.
«The victim reported waking up later to find she was naked in bed with Mr. Abdi also naked in bed fondling her. The victim blacked out at this point,» Clark said.
She woke up at 4 a.m. in the motel room alone and called police.
Abdi was found by officers in his cab on Winkle Ave in the Live Oak area. He still had a key to the motel room and was in possession of methamphetamine, Clark said.
Abdi was arrested and booked into the Santa Cruz County Jail. He was charged with kidnapping, sexual battery, robbery, drug possession, and probation violation.
He was driving a cab for Santa Cruz Transportation Yellow Cab at the time of the alleged assault, however, Abdi was not properly permitted to operate a cab in the City of Santa Cruz.
Taxicab driver permits are managed and issued by the police department, and each driver is required to be approved for a permit. The permitting process includes a criminal history vetting by the police department prior to approval. Because of his criminal history, Abdi had been denied three times in the past when applying for a permit.
The taxi company still hired Abdi as a driver.
On Wednesday, Abdi appeared in court and pleaded not guilty. He remains behind bars in lieu of $ 250,000 bail.

If I could give negative stars, I would. I can not believe the treatment I have received from this company. Actually, the pickup and the ride was fine; my friend and I were at a restaurant for a party and didn’t want to drive. The cab arrived quickly and the driver was very nice.
The next morning, I noticed that my phone was missing. It was either in the cab or at the restaurant, so I called both places. When I called Yellow Cab, I couldn’t remember who called for the cab, but I gave them my number. They couldn’t find it in the system, but would see if anything was turned in. I left my contact info, and also called a couple of times over the next few days. On my third call, the operator checked again, and this time my number did come up in the system,. Not sure why it didn’t the first time, but they said now they the driver was they’d check with him.
Never heard anything back, so I kept calling. Finally, one of the operators told me that the driver reported finding my phone in his cab a few days prior, but didn’t know what happened to it. No one had bothered to tell me that on my previous call. I
t’s now been two weeks, and I’ve logged probably a dozen calls to the company. I actually went to the office out of frustration and was given the driver’s number. I called him, and he told me that he told dispatch he found the phone but forgot to take it ito the lost and found. He told them to check with the guy who does the cleaning. I called Friday night (12 days after losing the phone) and was told that the next day they would check with the cleaner and also the place they took the taxi for service. Don’t know why this wasn’t done when the phone went missing from their cab.
Called the next day and was told they didn’t bother to check either of those places. She didn’t know why. Conveniently, the owner, James, has always just stepped out when I call. it’s really amazing. And he has never called me about it.
It isn’t their fault I dropped my cab in their phone. But the complete lack of customer service, or even any sort of consideration or common courtesy at all, is unbelievable. The company is either completely disorganized, complete dishonest, or both. I will go out of my way to use any other cab company, and have been telling everyone I know about this debacle. They need to get their act together,

Not only being late multiple times when I call the night before to schedule their arrival, causing me to be late for work. Then once arriving 15 minutes early and literally yelling at me because I’m not ready yet… if you’re looking for a cab company in Santa Cruz– Use Deluxe Cab! They’re always on time and the drivers are MUCH more friendly!

Siiiigh, if only I could give negative stars. I’m basing this review on a few other times, but mostly because the most recent. This driver couldn’t find my space number in a pretty well known mobile home park. I’d been having this issue a few times, and unfortunately being so close to the ocean, sometimes my phone doesn’t have enough signal to get a call from them saying they can’t find me, so they just assume I’m prank calling and take off. They don’t bother to, oooh I don’t know, look at a map, call the dispatch and ask for help, or maybe just spend a little more time LOOKING. How’d you do it in the olden days without GPS?
No, not this dude. I waited about 15 mins after the scheduled time before I called asking when they’d be here and they told me he called and said there was no such space number. I beg to differ, sir. My mail lady can find me just fine, as can all the pizza & Chinese food delivery places. So they’re gonna send out another driver. Right after I hang up I receive a TEXT MESSAGE literally calling me a f***ing b**** (not sure if swearing is allowed on Unilocal). So I called back to dispatch and asked to speak to the manager but he wasn’t in (of course not, why would he be at the ungodly hour of 10am on a Wednesday), so the girl took down my «complaint», also mentioning some of the drivers are lazy… Yea that’s not lazy, that’s straight up harassment. And HELLO, you sent a A TEXT DUMBASS, that has your number attached to it. It’s not my fault you can’t find my house, if you don’t know the area DONT DRIVE A CAB. Uuuuh-​DUH.
So it’s been 2 weeks to the day and I have yet to hear from the so called manager. I may need to take a little trip down there and get my $ 10 back. And if that doesn’t work out, I will go higher up. You pissed me off that much.
On a slightly nicer note, there are a few cabbies that are very sweet, including the gent who picked me up after that catastrophe. He was just as appalled as I was, and still am.
So goodbye yellow cab. I will never use your sorry excuse for a company again, and neither will a lot of my friends. Not that you give a crap.

I don’t drink often, but when I do, I don’t drive. When I cannot sucker a DD into my life I call these guys who quickly send a friendly driver. I like them.

Terrible staff, terrible drivers. Invest in smaller cab business in Santa Cruz. You will get better service, cleaner cabs and a better overall service.

Called to get rates and possibly book a 7am taxi trip. woman on the phone was kind, didnt have a problem looking at my future date to tell me if it was already filling up, kudos for her!
was then called an hour later by a man :
«you called for a taxi?»
«ya i was calling for a future taxi and rates»
«thats nice … CLICK»
i call back.
«what company are you a driver for?»
«yellow cab»
me.“thanks”. CLICK!
lost a customer. I wouldnt trust a driver that cant take a second to tell me rates, even if i was already told them. YOU CALLED ME. also future hint for that driver. maybe identify yourself with name and cab company when calling or answering.
not very professional.

Taxi 145 just hit me. I was waiting with my girlfriend on the East Side for a cab. Unfortunately, the driver chose to raise his voice in frustration and proceeded to back up into me. The driver backed up and hit me in the thigh with his vehicle. I was shocked. There was absolutely no reason for such aggression. We pre-​paid for this cab, and had to call another service because we felt so violated.
We called Green Cab instead and lovely ride home