Yellow Cab Co Of Santa Cruz

I called this company at 1 a.m. to get a ride home from the Crows Nest and got nothing but a continuous busy signal for over half an hour. Crows Nest closed down, everyone gone, I was left sitting outside by myself until almost 2 in the morning, a little scary to say the least. I finally got a cab from Village Taxi… who answered immediately and was there in 15 minutes. Anybody reading this… I highly recommend Village Taxi or Cruz Control (they will come pick you & your car up). Has S. Cruz established Über drivers here yet?

Called a half hour ahead of time, from my work phone, to reserve the cab. I was told the cab would be there and made sure that the dispatcher knew where the location was and she said the driver would know as well (a bookstore on a college campus with signs pointing out the way). I told the dispatcher I would leave work and be there well ahead of time. I did. Cab did not come. Waited 20 more minutes and called dispatcher. She had no explanation why, no apologies, then said she would send another cab, which would arrive in 10 minutes. Waited 25 more minutes and cab finally showed up. Charged me $ 30 to drive 5 miles. The kicker? The next day, I have a message on my work phone from some driver asking me how to get there, and to call her back. Uh, hello, I was at the designated pick up area without a phone. After sharing this story I heard many many negative stories about Yellow Cab of Santa Cruz. Never again.

I am so angry and disappointed in the ineptitude and lack of customer service when it comes to the Yellow Taxi company of Santa Cruz! We called more than an hour in advance to have a taxi cab meet us at an agreed destination in order to go to Sunday bunch. The taxi cab driver had even called us to confirm the pick up spot and time. We had 2 elderly gentlemen with us and after waiting for 15 minutes AFTER the cab was supposed to arrive, we called the taxi company yet again and they said they were «on their way». After waiting yet ANOTHER 15 minutes for a total of 30 minutes in the hot sun, we called again to find out how much longer it would be. They told us that the cab driver had already been there but that we weren’t there. We had been standing there the whole entire time! So, unless the cab driver is BLIND, I don’t know how they could have missed us… unless they NEVER CAME! When I asked how long it would be to have them send another cab, their answer was to give me the number of a DIFFERENT cab company! Needless to say I will NEVER use Yellow Taxi of Santa Cruz EVER AGAIN and will do everything I can to spread the word to as many people as physically possible to NEVER use Yellow Taxi of Santa Cruz!!! The only reason I gave 1 star is that they don’t have the choice of negative stars!!!