Geo H Wilson Contractors

I needed a hood vent cut down ASAP since the appliance installers were at my house– i went to a sheetmetal business and was told they could help me in a week… Holding back tears i went to geo h wilson and asked if they could cut it down. The woman at the desk went to see what could be done– a man came out with a great, helpful attitude saying he could get it done now! They had no idea that they just saved me from a breakdown. THANK YOU Casey and all at geo h wilson.

New heater installed in 2013, great job, 5 stars. Two years later a part went out, after PGE visit I called Wilson for repair. The person who answered the phone pulled up our record, verified the type of heater, and I told her exactly what part was needed (based on my talk with the PGE person). I asked if the repairman would bring the part, she hedged her answer. Sure enough, he came out (40 minute RT, which customer pays for), verified in ten minutes that it needed the part I said it did, went back to get the part, returned and spent 15 minutes installing the part. Cost — 2 hours at $ 128/​hr, mostly for two trips from Santa Cruz to SLV, plus the cost of the part of course. When we called to complain, the receptionist said «he can’t carry around parts for every heater» — which obviously was hot air, as I asked for a specific part. BE WARNED.

I use Geo H Wilson for all 5 of my offices, and always have nothing but the best customer service. Our normal service tech David is amazing, can’t say enough good things about him. He knows all our units inside and out, takes the time to explain and answer all my questions, and always makes himself available even if by phone. I never have to worry when he is on the job.
All new installations we have had over the last few years, always bring nothing but the best crews to do the work. I have worked with Vic and Matt a few times, and they were wonderful to work with, and like David, explain and answer all my questions, and I never have to worry about the quality of work. The crews that come are fast, professional and efficient. Everyone is great with communicating with me, and ensuring I am aware of how the installations progressing. Our offices have early hours, and they have always been great about accommodating our hours to have the least impact on workflow. When there have been concerns with the installs (or as with one unit, a minor leak), someone here right away to take care of it and fix whatever may need attention.
It is great to work with a company that has good customer service, I can not recommend them enough.

This is going to sound like a canned review, but I’ve only had good experiences with these guys. I’ve used them three times, and they did the following:
— Showed up in a punctual fashion
— Fixed the issue
— Billed at very reasonable prices, and a few WEEKS after the service was complete.
— Were responsive on the phone.
Hats off guys, so far.

Great price, installation was timely after the sale, but service after the sale and installation — forget about it! We tried for six weeks to get these guys to come out and rebalance our new furnace and find out why it was running and running. Granted, the weather had cooled somewhat and they were busy, but that cooler weather also exposed some problems with my furnace and ductwork which they had installed and warranted good for a year in my little 1200 s.f. home.
Their guy first refused to come out and then stalled so much we had to call the office and talk to one of the corporate officers to get him to come out and then he stalled some more. They were always too busy, had some big job going and living at the whim of the project manager.
When he did come out, nothing was their fault and he found a place where the ductwork had pulled apart at a major junction because «somebody kicked it loose». Now I was told that it was my plumber that did it and it would cost money to have it fixed. I asked did he put it back together and seal it with some aluminum tape and he said he did pull it back on. He said he needed another guy and several hours to fix it because it was at a major junction (1200 SF home with 8 ducts and one return… major?) Apparently, he needs to take this thing apart and put it back together again to fix this «damage». I read that as wow, the guys screwed up and either didn’t cut the ductwork long enough or failed to tie everything together properly, or both and it blew off or pulled loose by itself. What do you think? At any rate, he had to go back to the shop and pull all of the paperwork in order to estimate what it will cost US to fix this DAMAGE. The estimate came back at 2 men for 4 hours at a cost not to exceed almost 1200.00! No materials, mostly labor and fix what was originally a 2400.00 job that include all new ductwork! We talked to the plumber and he said he didn’t go near the problem area and my wife had gone under the house with him, to look at the work!
We are leaving for five weeks NEXT WEEK. Hey I live in a coastal area and we put wood floors in last year that need to have heat for moisture control. I am giving him 24 hours to get back to me and then we call his boss again, I guess. I am really tempted to get a third party in here just to take a look at this thing, but the warranty will be void if anybody else messes with it. Can you believe this company’s record is clean with the contractors license board? I can’t.
I really feel our job is too small for this guy to care about. It really makes me uncomfortable to have to make him uncomfortable to do something he doesn’t want to do. If I had a «do over» button, I would definitely be pushing it now…

I have been using George Wilson for all of our plumbing needs for the last few years and am extremely satisfied. All of their plumbers on staff are extremely experienced, knowledgeable, and reliable. I can’t recommend the plumbers at George Wilson Inc enough.
I am also really happy with the person who does their scheduling (I’m sorry I’ve forgotten her name) — It’s obvious she cares a lot about the customers and is very knowledgeable herself. She tries hard to accommodate your schedule, and to get the plumbers there as fast as possible. In every case, the plumbers have come to my house on time. Everyone at George Wilson is doing such a good job — Keep up the good work!

Friday night. No heat from furnace. They were quite responsive and got me heat again, but the bill was $ 786.45 ($ 600.00 labor). I had to pay for the service person to drive to and from Aptos from Gilroy. Will not deal with them again because of the high labor charges. I hope they are not depending on $ 700+ service calls to sustain their business.

Wilson’s has been here since 1921 and now Tom Wilson & crew keep the fire alive. They don’t screw around; it gets done right the first time.

Plumbing and heating repair and contracting. We use them for plumbing repair and central heat repair/​maintenance. They always know what they’re doing, and they guarantee their work. Not cheap, but you get what you pay for.