Roto-Rooter Plumbing & Drain Services

Very unimpressed. Had an appointment scheduled on Saturday morning. Appointment time was pushed back three times, plumber showed up after nine. I suggested better for him to come back during daylight hours, was told that would be Sunday afternoon or Monday at the latest. Had no contact so followed up on Monday and was told he could come on Thursday.
Not at all acceptable when I have a water leak somewhere creating a serious problem with the city of Santa Cruz, and my water bill.

I was very impressed with the prompt service call by this company. Ross was so knowledgeable at diagnosing the problem and working out the problem in a very short period of time. He had already put in a long day by the time he responded to our after hours call with a very cheerful and competent attitude. I will make this my go to company as long as I may request Ross to do the plumbing

Ross was an exceptional technician. He was able to come out the same day we called and fixed our backed up and slow draining bathtub really quickly. He was friendly and professional. Thanks Roto Rooter!

I always use Roto Rooter for my plumbing needs, and I’ve never been disappointed. Today I had a VERY clogged drain and Brian and Dan worked tirelessly until it was cleared. They were friendly, courteous, and very efficient. Thank you!!!

Jesse is an outstanding plumber – exceptional and diligent – great job and a pleasure to have help from such a professional!!! Thankyou high recommrndatiions.

Bryan and Joshua were our heroes! They arrived within an hour late in the evening, unclogged our sewer system and left us with a clean bathroom. What more could you ask for? Great guys, both friendly and professional. Thank you Roto-​Rooter!

Fast and totally reliable. Bryan was increadbly helpful and gave us excellent advice on how to prevent future problems. He even helped us clean out some dirt unrelated to the clog and move our washing machine back as well as hook it back up. Awesome service.

They are as good as it gets. I live in the Santa Cruz mountains and had a really nasty drain problem. Bryan came out and found one of «those» problems. The system had been unused for several months and a clog like the Wall of China had built up and hardened. The man is tenacious! He worked into the night, maintaining a good sense of humor the entire time. I would have given up long ago but Bryan kept trying «one more thing.» I won’t tell the whole story because it would take too long, suffice to say Bryan won, the clog lost, we could finally shower and go to the bathroom. And I was out there and watched this entire escapade. What a surprise this clog was to all concerned, but better yet the bill for this action was much less than I had anticipated. I can still hardly believe it. A great guy and unbelievably great service. Bryan also taught me how I should be taking care of my septic system and was still smiling when he left here at what amounted to the next day. I will not forget and will call no one else. Ever. Thanks again, Bryan, should you ever see this.

Finally! A plumbing service with REAL customer service! Joshua has a fast response time for our urgent need. He was friendly, courteous, informative and super clean! No mess left behind and the service was so efficient! Definitely using Roto-​Rooter for all our plumbing and drain service needs. This tech should be given a promotion or at least, put in charge of training others. Outstanding customer service! Thanks Josh!

Okay. They were a little pricey. But they have the equipment and Joshua, who came out to clear the root bound drain line, was friendly, persistent, professional, and helpful. He did a good job. It was the kind of a job where it would have been easy to leave the job half done and he didn’t. I would call them again.

We had a major plumbing problem at our place of business. The location of the problem was in a very crucial location in our building. The work required was very extensive and Roto-​Rooter was incredibly helpful in every way they could be. Their response time was very fast, they coordinated with the other contractors involved in the repair very well, and we were out of commission for a very short period. We were very pleased with the service all the way around.
Sincerely,
A local business manager.

Can’t say enough good things about these guys… Joshua saved our butts on this one… Memorial Day weekend and a house full of people… quickly became a house full of backup… this is Sunday by the way… Joshua came out quickly and assessed the issue and quickly got us back up to stable… but he let us know that there were bigger problem ahead and would come back to do a more through analysis… he did and found out that we have several breaks in our line due to some poor design… they were able to install a trench less new line out to our street with little or no inconvenience to us… These guys are honest, hard –working and stayed on budget… and Josh is a real pro when it comes to customer service… just know that they are always available-​even on Holidays… so when it hits the fan (or ??) call these Folks-​we are totally pleased…

I live in Santa Cruz and my fathers toilet had backed up and my dad needs help with these things. I called around to many of the better rated plumbing shops and everyone was busy through midweek and when the toilets backed up you don’t want to wait till midweek. Roto-​Rooter said they could come out between two and 4 o’clock and that was good enough. At 11:30 Joshua from Roto-​Rooter calls me and he’s already at my dads house and believes he knows what the problem is. I give the go-​ahead on the work and he was able to unclog the toilet with no fuss. Cost was $ 148.

I called RotoRooter after another plumbing company came out 3 days prior to clear a blocked drain line and after 3 days, the problem came back. Turns out the other company used a 2 inch auger down a 4 inch drain line, so all of the roots were not cleared properly. RotoRooter ran a 4 inch auger down the drain with several passes and got as much of the roots as possible. I know this is only a temporary fix, and I will eventually have to permanently take care of the breaks in the line, but for now I am taken care of and happy. I would use them again.

My experience was bad

Albert did hydrojet & camera for me, then the next month did trenchless sewer replacement of about 18 feet of 70 year old clay pipe under sidewalk & street. He knows his work thoroughly, taught me, treated his helpers very well, organized, took care of everything start to finish, didn’t try to oversell. He gave me a lot of confidence that this big job was in the right hands. Raquel & Sonia in the office very organized & friendly with communicating. Ask for Albert!

I am very happy about the service I received from Roto Rooter this last weekend, they are reasonably priced and fast to respond.
Last summer, Roto-​Rooter came to the rescue on a weekend for a clog. My landlord was out of town, so I called Roto-​Rooter and they came quickly and fixed the problem. So this weekend, when I had an issue, I called them immediately.
I had a clog that of course happened on Father’s day Sunday. As a new homeowner the black gunk that was gurgling up from my drain was terrifying. Within 30 mins of my call, Roto-​Rooter came to the rescue. Steve was very professional, answered all my questions, explained all the issues, and even took a look at other things like the pipes outside. If I ever need another plumber or work done on plumbing I’d definitely call them again.

Needed a plumber right away and have never hired one before. Tried the Yellow Pages first, and most of the local plumbers could not come out until the following week. My toilets were completely stopped and crud coming up in both bathtubs, so I absolutely could not wait.
I came on Unilocal and Roto-​Rooter was the only one that had any reviews, so I gave them a call. I am so glad I did! They were able to send someone out that same day, and he had the clog fixed within about an hour. We also learned some things about our house from the repair man. A root has broken one of the sewer pipes, one bathtub does not have a vent, etc. The repair man was friendly, good natured, and seemed to know his stuff. I would use Roto-​Rooter again.

Roto-​Rooter Plunbers Aug.31, 2010
Albert of Roto-​Rooter saved my son’s 10^th birthday party!
We woke up this morning to a shower that was leaking really badly. As today is my son’s 10^th birthday and party my husband decided to try to quickly fix the problem himself… he ended up causing a much bigger issue and we called Roto-​Rooter. Albert arrived quickly and fixed the problems with a smile. He was prompt, neat and had a great attitude. Thanks Roto-​Rooter! Now I’m off to the party!

Tech came to us at almost midnight for a water leak. He knew what he was doing and got it done and done right. We were glad to have him here to take care of an emergency situation.

Hmmmm… I’m not sure how I feel yet about Roto Rooters, since the man who came here to look at our sink was really helpful and friendly, but the price he quoted us for his service was RIDICULOUS. My housemates have used Roto Rooters before, for a backed up drain we had for the whole house’s draining system, and they charged us for only 2 drains (or so he said), but they’re trying to charge us over $ 200 for 1 clogged sink… I don’t know what to think! Tomorrow, we are doing a comprehensive research for plumbers in SC, and we’re hoping that someone else can beat this outrageous price!
Buuut, on their previous job that was done, they did a good job and our sinks/​bathtubs/​toilets ran smoothly aftewards! We’ll see what happens tomorrow!!!