Chase Bank

Spent an hour here waiting for a cashiers check. Extremely low staffing. I have never encountered such slow service at any other Chase branches.

I can’t give them any stars! Just ridiculous that these people handle people’s money. My FIL had safety deposit box at home savings, which turned into Washington Mutual savings, which turned into Chase. My FIL passed 13 yrs ago and since my MIL didn’t need anything from the safety deposit box until now she never checked on it but still has the keys and paperwork. Well they don’t have any records of their safety deposit box therefore they can’t allow her into it because they don’t have records, even if she has hers, and her keys. They told her to consider it gone. This is too much to put an 85 year old woman through. We can’t do much since our names are not on the account. Check your safety deposit box, maybe yours is gone too. Our Friend was told the same thing. If they can’t take care of our safety deposit box how can’t they take care of our money?

Matt Mora is awesome. My husband and I have worked with him several times and always receive top notch customer service. The tellers at the location are also always very nice, personable and professional.

SLOW Service! Just kept to themselves… Didnt welcome people! Once we got to the window though, the people were really nice… just understaffed for SUCH a big location!

This review is directed specifically at their Private Banking Program. Allegedly, this «benefit» targeted clients with larger bank investments and was meant to expedite service. I guess unless you are trying to withdraw or transfer money!
At the end of June I signed papers authorizing the transfer of my IRA to another account. Two weeks later, I was told those forms would not work and I had to sign different forms. Then I had to follow-​up with contacts back east because they were not proactive and still dropped the ball. I experienced crappy customer experience and felt deceived.

This rating is for my experience with the staff at this particular bank. While there have been several moments where I have wanted to quit banking with Chase due to some frustration or another, every time I have physically come into the bank and sat down with someone, my issues have been resolved.
Hugo Gutierez just helped me resolve an unnecessary charge to my account, and Kimberly Woodard has helped me several times and has impeccable customer service and follow-​up.
Yes, I am sure things may arise in the future that will cause me frustration and stress, but at this point I am fairly confident that a member of this banks staff will be able to help me resolve it.

I just like the fact that there is a convenient location on ocean st. Other than that this place is just another run of the mill chase location. Parking is so awkward in there location. Diagonal spaces which require you to go down and around the parking lot so you don’t have to do a crazy turn in!!!

Just awful. The epitome of a cold, all-​encompassing über-​bank, down to the sterile interior.

I received rude costumer service by an old blonde lady in a ponytail. Will not come again! Bad costumer service, beware!

I use this branch often. The clerks are some of the most friendly I have come across. Easy parking and great location.

Banking at Chase in person has been a nightmare in Santa Cruz. I’ve gone to Ocean branch, Mission Street (Almar Plaza), Aptos and have never found a decent representative to help me with my needs. I’m almost always fixing what I did in a location on the phone with a representative in another country. That’s piss-​poor customer service in my opinion.
1. Opening a credit card that has no International fees. So, unless you do your own homework on this, you will find that Chase/​British Airways has a credit card that has no overseas charges. Apparently their Sapphire card does, too. but I got coerced to getting another card (rewards-​based) but did not fulfill my needs for travel. So, when I’m in another country, I get hit with 4% fees of total cost of charges plus any fees that involve atm. The representative who suggested that card was in the Aptos branch. I decided to go to the Ocean Branch to try and open up the other one, which should have raised a red flag to the representative who helped me. Although she was extremely helpful and said she’d call me right away to follow up with my acceptance or not, she did two big mistakes. a. not warning me that applying for another credit card that quickly would instantly raise red flags and potentially deny me another card (which was exactly what my denial letter said.) and b. she never even went to work the remainder of the week and never followed up with me regarding my accept or not. I actually went to Mission St. branch where the representative there was able to see that I’d been denied.
2. Do not order foreign currency unless you have at least 4 or 5 days before travel. Some overly zealous teller was SOOOO SURE that a request for currency would come in within a day, I was sure he’d experienced this before. Alas, the day I left, I went to the bank at 9:30, 2 days after he said it would come, and I left empty handed. OH, but WAIT! they call me as I’m on 17 going to the airport and say it’s arrived! So, of course, I’m never going to this country again so I say well, deposit it back into my account because I can’t use the foreign currency anymore. BTW, I asked specifically if the money didn’t come in time, if I could have the same rate of exchange because he literally promised me it would arrive. He gave me an empty promise due to his actual lack of knowledge, so the exchange rate went up and the cash that was deposited back to me was LESS $ 40 some odd dollars.
I don’t trust any tellers in ANY of the CHASE banks. They are utterly hopeless with no authority or clue. Maybe added up they can be a decent representative, but it’s amazing how they lack follow through or offer real advice or help. The managers sneak around in the back offices peering out at customers but never seem to be doing anything. I don’t care if people here rate them because of nice décor, good looks, ease of atm access or other insignificant attributes. That has nothing to do with real banking needs.
The online Chase app is pathetic because you can’t deposit more than like $ 1000 so what’s the point?
I’m searching for another bank at the moment to open a business account. I can’t deal with the actual Chase banks in Santa Cruz anymore due to their lack of experience and professionalism. I’ve had a few months to calm down after these experiences, so I’ve given them a fair chance at redemption. Other than using their phone support, the might as well be an ATM machine. If they cannot help me with basic banking, how can I expect them to work with me on more complicated things like home loans, managing my portfolio or offering me the best choices so I’m financially secure.
Can I give this zero stars? Or is one star just for its mere existence?

The staff here are super friendly and helpful. You get to talk to a real live human instead of an ATM machine. How cool is that?
For a mega bank, Chase is pretty good. Plus their mobile app lets you make a deposit by taking a photo of the check. That rocks.
Convenient location, except for exiting. Here’s a tip:
Go out the back of the parking lot, and turn right (towards the ocean).
Go a couple of blocks then turn right, and right again onto Ocean.
This way gives you plenty of time to merge into Ocean St. traffic,
and eventually migrate to whatever lane you need next.

Needed to add myself to a preexisting account. Let’s just say something so seemingly simple required a return visit. The return visit, at 9:10 am was a gaggle of employees near the back of the tellers booth looking at me like I was interrupting a social gathering. So much for common courtesy. Don’t even think you might receive an ATM card on short notice.
That commercial account I need to set up looks like it will be somewhere else that might actually pretend to care about the customer service offered.

Convenient location. within walking distance of my house and it on the right side of the road so I can grab money before work… I ABHOR the entrance and exit with a passion… it is always a pain to get back onto Ocean Avenue, especially if you are trying to go to the further-​est left lane to do a U-​Turn during the summer… why summer? one word TOURISTS. Yes they make up a huge portion of the our lil beach economy but for #$@$@#$#@#$@#$# sakes watch where you are going!!!
When there is an eye leveled no left turn sign and people still turn left makes you wonder… when you are sitting for ten minutes trying to make a right turn and no one will let you into the lane… thank god for the radio/​tunes. During the summer I will either come here super early or super late avoiding all possible WTFs from coming out of my mouth… I rarely go inside the bank… however on the times I have been a dumb ass and forgotten my ATM card, the tellers here are swell.