Bay Bed & Mattress

Hands off service, unfriendly. Do not recommend. Much better experience elsewhere.

I’ve wanted to write this for a while. During the ten years of my marriage we’ve had around five mattresses. I hated all of them. Sure, the early ones were futons and cheap things, but when we got kids we bought a $ 4000 organic latex mattress. My husband dug his feet in over that one– we had to keep it! But after a few years of bitching we went into a local mattress store and bought a top of the line Serta. A month or so later I hated that one too. Basically, I was like the princess and the pea– there was no hope for me. Then someone recommended Bay Bed & Mattress. It took me another year and some special favors to get my husband on board. I didn’t mess around — ordered their top of the line offering. Then for the next month I had them out about twice a week tweaking and adjusting it (despite the fact that I’m certain I was a pain in the neck customer they were always so friendly and even extended my trial period so I wouldn’t miss a day due to a trip I had to take.) The men who came and switched out things were charming and whistle-​while-​they-​work types. They thoughtfully listed to my ramblings of my mattress woes and, finally, at last– they got it perfect! I’ve been sleeping like a baby on my mattress for almost a year, folks! Most mornings I wake up and tell my husband how much I love my mattress. I love it so much I wink at it sometimes when I walk by.

Totally pleased by the quality and service. Had to custom order the size for two Italian antique beds I purchased at Hall’s Surrey House. 100 yr-​old+ beds are not the standard size of today. After reading the reviews on Unilocal,I went to Bay Bed & Mattress and so glad I did! They did a perfect job of custom sizing and creating the perfect mattress! Even the delivery service by Chris and Steve was above and beyond: those two are professional, knowledgeable, friendly, and totally competent! Would recommend Bay Bed & Mattress without any hesitation!

This five-​star review is long overdue and the community deserves to know what a class act Bay Bed and mattress is. Sometime back my mother and father lost their home in a fire in the Santa Cruz Mountains. The subsequent 48 hours that followed were incredibly stressful and sad. My father had serious health issues at the time. My father has passed away but the memory of the events surrounding that day are forever burned in my mind. One of the most important things I needed was a bed for my parents to sleep on following the fire. Dan and his son not only gave me an incredible deal they personally took the bed to my father and set it up for him. Even though my father has passed away I will never forget their kindness and commitment to the community. It’s so important for us to support our local businesses, because they support us when we most need it.

It was time for a new mattress. Now I’m not all that picky, but my wife… well, let’s just say princess and the pea. I have driven by Bay Mattress for years. It’s located in a shabby mini strip mall and from outside appearances it looks like a place you would go to buy the cheapest mattress you could find. I never even considered stopping there. In researching mattresses I saw their good reviews and we decided to check it out.
What we found:
We walked in and were greeted by a sales person and the owner. We had never heard of custom made mattress before. They took their time to explain to us how it works with absolutely no pressure or hard sell. Very nice and low key folks. There are literally hundreds of possible combinations with a custom made mattress and they explained everything very well. The whole experience was unlike any Mattress store we have ever been in. We were somewhat nervous as a custom mattress was a new concept for us and it’s not an inexpensive purchase, but we went ahead and ordered one. The mattress was made and delivered in three days.
Bottom line, we are thrilled. They guarantee you will like your mattress or they will come to your house and adjust it until you are satisfied. The advantage of a custom made mattress is that it can be opened up and springs and foam changed out as needed. This brings us back to the princess… They came out to our house five times to get it «just right» and their only concern seemed to be that we were happy. We have had the mattress for about a year now and it is the best mattress we have ever owned. We will never buy an off the shelf mattress again. You can get a custom made for for about the same price as a good quality regular mattress. We are very pleased with our purchase and their customer service.

This place is the best. We bought a futon and a mattress and are VERY SATISFIED with both. The owner Dan and his staff couldn’t have been more accommodating. My husband and I are very high maintenance customers when it comes to comfort, and everyone at Bay did every thing they could to give us the bed of our dreams! This included coming to our house several times to make changes till the bed was perfect. We are delighted with our purchases and are highly recommending this business.

Great experience. My beds should be here tomorrow. I shopped around for a while and found the best price/​package with Bay Bed. I’m excited for the delivery tomorrow.

I wake up not being sore anymore. My side is extra firm and my wife’s side is medium firm. Amazing customer service. I believe the owner helped us find the perfect mattress. They delivered the mattress to our house and hauled out the old one.

I found this business using Unilocal because I needed a new mattress. I went in on a Saturday afternoon and was immediately greeted by Dan. I told him what I was looking for and Dan answered my questions. I was out the door in 15 minutes with a new bed and it was delivered less than 1 hour later. I saved so much time with the quick service and delivery I can actually enjoy the rest of my Saturday. I will definitely shop here again.

These guys have the best damn beds.
I went through the worst experience with mattress discounters, ending up being stuck with a $ 2000 dollar lump of back pain from sterns and foster.
After this i bought an awesome bed from bay bed and it was hundreds less! You can straight customize which springs and pillow top layers you prefer. A firm spring mattress that is actually firm and doesn’t degrade within a month of purchase is what i needed.
Its been a few months and the mattress is holding up perfectly. thanks bay bed

Fantastic service, great local company with great products. I was impressed with a same day order, and received a call at 5:30 that evening to say my mattresses were ready– made it happen and the quality is topnotch. Thank you!

I received excellent service here yesterday. I just moved and bought a futon frame for my new place. I needed a mattress. Peter immediately helped me find the mattress I wanted, helped me find the right cover for it (they have futon protectors). Immediately after buying it, Steve (I think?) literally drove behind me to my residence to deliver the mattress. Within 30 minutes I purchased a mattress and got it to my house.
The staff here is very friendly, helpful, and courteous. I recommend buying here.

Dan is awesome! He helped me locate some really obscure hardware for bunk beds that I refinished for my kids room. He gave me a good price, and didn’t give up when the wrong parts came in!

We went in to buy a futon for college at Mancini’s over in capitola and they only had one in stock. We went over to bay bed and mattress and were pleased to find three futons to try out. We ended up buying the cheaper spring mattress by advice from the owner. Dan seems like a great guy and was very helpful. He had a nice selection of covers as well. :) glad to shop local. Would recommend :)

not sure what all these negative reviews are about. my experience was purely positive.
i went here to get a new bed for college. I went in once just to get a feel for what they had to offer. when I returned 2 months later, they remembered me, and what I was looking for.
admittedly the bed was probably more expensive than most, but it seems worth it to support the local guy and get the quality service.
the bed was delivered quickly, all the way across town to my place in Aptos and they helped me get it up some brutal stairs.
I have had the bed for 6 months now and I am very happy with it.
I would absolutely recommend this place to anyone in the Santa Cruz/​Aptos area, especially if you were considering going to Mattress Discounters (talk about sleazy service!).

My wife and I bought our new bed here a few months ago. We had considered Temperpedics and SleepNumbers before, but after doing more homework at underground mattress forum, we found Bay Bed & Mattress as one of the shops recommended which could build a custom bed for us. This was exactly what we wanted since I like my bed very soft and she likes the bed on the firm side. Dan was very helpful in the shop and answered all our questions.
We tried out the beds in the store and selected the one we thought was just great for us. When the bed was delivered, we slept on it a few nights and it felt firmer than I remembered in the store. We live a little over an hour away from Santa Cruz. and Dan sent his guys to come and change out the top layer to make both sides softer. The delivery guys were super friendly and polite!
After another few weeks I still had a bit of shoulder ache in the morning. Dan was again happy to oblige and send out his guys again to change out the coils on the top half of my side. Now the bed is a dream to sleep in for both my wife and I.
We are so glad we did not blow our money on Sleepnumber or Temper pedics at the chain stores. We are absolutely delighted to have found this place and would recommend it to anyone looking for a quality bed customized to your own needs at very good prices.

Drove down to Santa Cruz from the peninsula because we read such great things about Bay Bed. Couldn’t be happier. They basically custom made us a mattress that was comparable to what you’d find at Sleepworks for MUCH less money. Organic cotton, etc. Highly recommended.

Nice people, but they gave me the wrong parts and they didnt really understand what I was asking for when I asked for the correct parts, even after I drew them a diagram. I would suggest just double checking the nuts n bolts before you leave with your new bed.

My wife and I have been buying futons and beds from Bay Bed and Mattress since we first moved to Santa Cruz. This November, I bought one of their deluxe Royal handmade mattresses. They are made here in Santa Cruz with real latex foam, not cheap memory foam. They will make these mattresses custom just for you. Firm or soft or whatever you want and they are guaranteed for 20 years.
I love my new mattress and I don’t want to get out of bed in the morning. The owner, Dan is very friendly and knowledgeable. I bought a new platform frame and they delivered and set up the bed and took away my old mattress. I’m really glad we found these guys and didn’t waste our time and money at one of the other mattress dealers. Shopping local is awesome too.

We came here to support a local business which is the plus side of this place. That and the bed was delivered on time and put together by a nice man.
The minuses were we ended up paying $ 100 more than we wanted, because the bed we purchased was later unavailable in the time frame we needed, but conveniently the more expensive one was ready to go.
When my husband mentioned we were kind of interested in a «pleather» headboard, we were told they don’t carry anything «pleather» when in fact, this must be or it is the saddest cow skin on the planet. I am a shoe whore, i know the smell and feel of leather. Dan has the sales «bedside manner» of a dentist, scratch that, I’ve had more pleasant endodontists.
Still glad I bought locally. Just wish I had trusted my gut and checked around more first. I don’t expect to deal with anyone phony, just someone that can smile and make a big purchase the slightest bit more enjoyable.