US NAILS & SPA

I’m pretty bummed out because I made an appointment yesterday to get a first time gel mani at this location and my appointment time was for 1:30pm. Well I got there at exactly 1:30, sat down and was told to «pick out a color.» I then waited for another 10 minutes and still my name wasn’t called. Finally, it hit 1:55pm and I just walked out and left to another nail salon that actually did a phenomenal job on my gel mani. These people just lost a customer due to their customer service– if someone has a set appointment they shouldn’t have to wait almost 30 min!!! So ridiculous. Definitely not even going to try and come back.

I have been searching for a good nail salon for years and I have finally found a great one. US Nails is conveniently located on McBean and Decoro in Santa Clarita. The prices are not expensive, especially if you go in on Monday, Tuesday or Wednesday, because you get a 10% discount. And most importantly, the people who work there are friendly and willing to listen to what you would like to get done. I always get my acrylics done by Tu Pham. He is efficient, detail oriented and he always greets me with a smile. I am so happy to have found this great, local nail salon. You should definitely go there and try it for yourself.

BEWARE!!! They just LOST two loyal clients! Customer satisfaction goes a LONG way in my book and I take my reviews seriously. I just had an unpleasant experience after being a customer since the very day they opened! The ONE time I actually voiced that I was unhappy with the «add-​on» treatment, I was met with a complete lack of professionalism. I notified a nail tech & she even agreed with my concern but had to have the «manager» come look at it. He comes & then proceed’s to lecture my daughter and I in front of everyone about why all of the callus’s on both feet weren’t removed as if we are in the wrong!!! I reminded him that I paid extra for a treatment that was supposed to remove them but he then proceeds to tell me three times how I’m NOT ALLOWED TO MENTION TO HIM HOW MUCH I PAID FOR THE TREATMENT?! Unbelievable! He managed to put the blame on me (the loyal customer) when I had a legitimate complaint! Mind you my total was $ 110 not including tip and he can’t the customer feel at ease? Instead I was told what I’m «NOT ALLOWED» to say to him. So gross! Very unfortunate but I will take my money elsewhere AND tell everyone I know to NOT go there.

Very rude place. Beware, do not go if you actually like to be treated like a human being instead of like

Only two places I will get my nails done and this is one of them. I live in Thousand Oaks but my boyfriend lives here so I try to take advantage of my time to be able to get my nails done here. They do a protectionist job and my gels last weeks longer than usual

I walked in 20 minutes to closing time and Steven was PHENOMENAL. He did a great job and didn’t rush at all. Definitely going to go back :)

I have a very mixed review about this place, and I’m not sure whether or not we will go back. The first time my sister and I went here it was a weekday and we were so impressed! Said we would never go anywhere else!
Well we went back this weekend, and boy was it the exact opposite experience! They were busy– so we made an appointment to come back at 4pm. We both wanted pedicures and I wanted a regular manicure and my sister wanted a gel manicure. We came back at 4 and waited 15 minutes to be seated even tho we had an appointment. No big deal I guess but a little annoying. As soon as we sat 3 different people asked what color I wanted for my manicure. Tony started my pedicure (he’s very good I had him last time), but nobody ever came to do my manicure. (And mind you I got a deluxe pedicure that lasted an hour). I went to pay for both of us and I and told them nobody ever did my manicure so I didn’t want to be charged. The girl at the desk and the manager said they didn’t know I wanted one. I said yes — I booked one and 3 people asked me what color I wanted. They offered to do it then but we had to go (hubby was babysitting our daughter and my sisters 7 week old). Then they charged me wrong for my sister– she charged me for a regular manicure, plus her gel manicure plus French top add on! $ 88– just for her services! She got the exact same thing last time and was charged totally different. We went back and forth and the manager said «oh they must have forgot to charge you for something last time». (Mind you he was the one that i paid last time). They took 10% off our bill, but I can’t say we’d go back. The pedicures are great, tony is wonderful– but definitely don’t go on the weekend, and be careful what they charge you!

They did a nice job on the nails eventually, but were stressed/​kinda rude. At one point I got told their nail filing was uneven because, in fact, my finger must be crooked. I was then offered the file to fix it myself… all of which is pretty hilarious. Total job took 2.5 hrs — was told that if I had been more decisive it wouldn’t have taken so long (mmm…nope). My nails do look dope though.

Horrible customer service. Had an appointment and waited 40 minutes until someone came to me. In the meantime, my toes soaked in lukewarm water. Left without a pedicure after the man coming to do my nails thought it was somehow my fault I had to wait that long?! Will never be back.

I thought I’d try it since they had such great reviews… WELL, I sat at a table as soon as I walked in. I asked for French tip gel with some art work. The manicure took over an hour and then I was told someone would be with me to do the artwork. I sat there for over twenty minutes waiting (I was busy on my phone but still) I finally just went to the desk to pay.
The manicure was by no means $ 43 to think art work would have been $ 10 more.

¹⁰⁄₁₀ these guys are great! I love them!!! Been coming here for over a year and have yet to be disappointed Sam Steven and tu are all great dudes!

Not impressed. For a $ 50 pedicure I should not have to re-​pumice my feet. The young man that did my pedicure spoke almost no English and gave the absolute worst massage ever. The paint looks nice, that’s about it. Will be going elsewhere next time.

Went here because my usual spot didn’t have my favorite pedi and mani employees. This place did a gel mani and normal pedicure in 50 minutes and did a perfect job. I don’t like changing my normal spots but I can say they did a magnificent job and if I’m in another pickle I will go back or I will contemplate making this salon my new favorite. Employees were nice and they give 10% off services Monday through Wednesday which I haven’t received at any other salon. Needless to say I will return in the future. Plus it was super clean which is important to me when going to any salon or restaurant etc. Great job!

Lol where do I start…
The absolute worst customer service I have ever had. What a joke.
My girlfriend and I get to the salon and they seat us immediately. Great… I sat in the chair for ten minutes before my beautician started. Off the bat she was coughing consistently and obviously sick, probably shouldn’t have been working? I got acrylics and she told me to wash my hands after shaping them. When I was back in my chair she was no where to be found. I waiting literally 20 minutes just to get my nails painted. Meanwhile my friend next to me finished and the man that was doing her nails, I kid you not said «move I need this table» obviously to do someone else and just pushed her chair over next to me. So effin rude. Then someone finally comes to paint my nails, not my same girl. (A different guy that I have never seen) I wasn’t notified or anything of what was going on. He finished and I sit for another 10 minutes. My first person comes back and starts painting my nails again. Mind you she then tells me «oh sorry I forgot about you», doesn’t paint three of them because she gets distracted once again and I actually have to REMIND her that she didn’t paint them.
All I have been looking forward to is getting my nails done and this was the most miserable experience I have ever had. I have never NOT tipped, but honestly it’s clear they didn’t care to have me as a client and really didn’t deserve it. Save your valuable time and money.

I’ve been a regular customer for several months now, and have had very good experiences here. Stephaney (I think that’s how she spells it) is a true artist! I bring in cute design photos from the internet, and she does a great job of creating adorable designs that I get tons of compliments on.
The facility is clean, and everyone is friendly and welcoming. They always manage to squeeze me in, even at the ‘last minute.’ Tonight I called at 6pm (they close at 7) and asked if it was too late and they told me to ‘come on in.’
I have worked with most of the folks in the shop, and they are all friendly, and truly make sure that I’m happy as I walk out the door.
Give them a try, I think you’ll be as happy with them as I am!

I want to give this place 5 starts because they comply with what you ask for. Unfortunately the moment I sat down I was called for an interview being pushed 30 min back. Which messed up my mani and pedi time. I had to ask them to please rush the pedi and the lady is doing a great job. I feel horrible for asking her to rush it but I also don’t want to leave the moment she had just started.
Thank you so much and I appreciate you doing this for me.

I am very happy to recommend this salon. My nails look better than they’ve looked, ever. So here’s my review:
Pros:
Fantastic job shaping my nails, acrylic
Beautiful color application, very uniform
Color selection is comparable to most salons
Absolutely no cuts, fingers or toes
Very family oriented business, privately owned
Awesome teamwork — just watch em close
Love love love baby girl doing her homework in the corner
Love dad helping her with it too
Absolutely no acrylic on my cuticles/​very clean margins
Gorgeous nail art options, ask in advance
Averages:
Gel on top of acrylic doubles the price, still competitive for gel pedi
Tiny bit rough with the files/​cuticles, scratches only
Best:
I always ask for my nails to be very short, specifically my thumbs and index fingers. This baffles most nail techs. Short nails are harder to work on, specifically to do the undersides. They can also look really blunt/​wide. This nail tech — didn’t get his name, listened to the fact that I probe animals and need these nails very short with rounded edges so as not to pinch. He couldn’t have done a better job. I can dig around in ears and between toes without any sharp edges. I usually go home after getting my nails done and shorten them. I won’t have to touch these until it’s time to have them redone.
Cons:
None that wouldn’t be unreasonable.

Steven does a wonderful gel mani! Salon is nice and clean. Never had to wait long for service.

They got the job done efficently and right. Didnt push an upsell, that’s always appreciated. The basic mani/​pedi even comes with a bit of a massage, that’s nice.
Things I dont appreciate: #1 They will have the wrapping for sanitized tools, but the wrapping sits on the little things they wheel around, they dont open a new sanitized kit per customer. #2 The owner or employee posting a Unilocal review like they are a customer.
Other than that, it’s better than some of the other salons like this I’ve seen.
Fyi: They don’t do tip on the credit card, must have cash for that.

I had been going somewhere else for more than 5 years. I came here after my daughter recommended them.
They are awesome! Friendly, clean, good prices, great work.
At my old place, if I asked for something «different», they would sigh and act like they were doing me a favor… then the execution would be so-​so.
Here, when I ask for something different, they are happy to do it, and execute it well.
They will get all my business from now on.