Quest Diagnostic

I had to get my wellness exam for a third time in a month and refused to go to the original doctor so I made an appointment with Quest Diagnostics. They were fantastic! I greatly appreciated their friendliness and efficiency. I made an appointment three days out and checked in 5 minutes early. I was taken back on time, the nurse had my information already in the system and was able to complete my blood work and wellness exam in 15 minutes. The staff was wonderful and the facility was clean. I am definitely going back for my next wellness exam!

The worst lab. They have terrible organization. Never enough staff. Always at least a 45 min wait. They call you up get your lab slip and insurance info and you wait another 40 min. It is better to have an appt however when you go to make it online they are always booked. And they mess up the labs and then blame the doctors They said the doctor didn’t check it when they did because I saw it! Quest company is a cheap lab with terrible patient and doctors service. They get business because they are the biggest and they are just about quantity not quality. In Valencia use Henry mayo. They will take quest lab slips.

My most recent visit was for a routine lab draw on 12/​30/​2015. Let me preface by saying that phlebotomists Maria and Freddie are always more than friendly, but there is a SERIOUS management issue here. There is almost never anyone manning the front desks and phones to keep the phlebotomists free to do their jobs and keep the patient flow moving. They could have used 3 phlebotomists and a receptionist/​assistant at the front to keep up with the people in this facility which services an area as large as Santa Clarita. When they were located in The Doctors Office building on Lyons, they were much more efficient. The last 3 – 4 times I’ve had to go there for simple labs, I have waited no less than 90 minutes up to over 2 hours. When I arrived on 12/​30, there were less than 10 people in the waiting area, and some of them were accompanying the person in for testing.
As if wasting that amount of time waiting for a lab draw wasn’t bad enough, please note that everyone else was waiting that long, too. Not everyone there was healthy and getting a screening. Several were in there hacking up a lung for those 2 hours, and there is not a separate waiting area for the otherwise healthy. I had jokingly checked in on Facebook and said I’m healthy now and hope I can say the same when I leave. I should have sat outside because on New Year’s Eve, I arrived at a party and within an hour of arrival started to feel tensing of the muscles in my neck and shoulders which didn’t make sense, and then my face felt hot. Then the aching joints. It was like seeing a cartoon character taking ill while someone turns up the dial. I spent the rest of the party isolating myself in a chair with an ice bag while everyone celebrated. Because I went to Quest for a routine screening to make sure I’m healthy.
There was also a billing issue with them last October. I made a payment and they didn’t process correctly. I started getting late notices and when I called, the accounting people said it could only be fixed at the treatment center site where the payment was taken. Remember when I mentioned the only people staffing the site were phlebotomists themselves? They don’t have enough password access to alter a payment and only the manager can address it. After calling Maria many times and leaving messages for the manager, I never once received a return call. I even went up to the location in Palmdale where I’m told the manager is based, but she wasn’t in that office that day. I left a message with them asking that she call and still nothing. Ironically when I’ve gone to Palmdale for a draw it’s never been a problem. Maybe they need to share some of their resources?
Sorry, Maria and Freddie. but I think I need to check with Blue Shield to see if CLA Laboratory is covered in network. I take my Mom there for her regular tests and we have never waited 10 minutes. I shouldn’t have to get sick while trying to make sure I am not sick. And I just don’t have that kind of time to waste.

If i could give this place a zero I would. This is my third time here and everytime there is a problem. My wife came here last week and waited 2 hours for her blood to be drawn!
Today I am droppibg off a test for her, and there is no one at front desk to help you. (There never is anyone at the front desk.) There is no drop off slot, you have to sign in and wait your turn, so far 45 mins. now! The staff is unfrendly, and not helpful. When I asked why one has to wait to drop off a stool sample the reply was, «You have to fill out papers»! And with an attitude, too! My doctor refers to this lab for his patients, and I’ve told him about this crummy lab but he shrugs his shoulders and looks exasperated too. Here you are at the mercy of a very inefficietly run lab with people who aren’t empathic at all. (Present state of health care, sorry to say.)

What a poor service with absolutely no love for customers!
Myself and two kids were turned away saying the doctor gave us illegal paperwork! The middle aged lady and men were helping each other to turned down appointment made online. We are working with the corporate complain department and will post updates soon. Meanwhile please be aware that this is a scary place to go. Not because they get under your skin, but they don’t care even for kids who were fasting fir 12 hours! Absolutely not worth giving any star

The service is good at quest, However the billing is the worst, I have been billed more then 5 times for the same test. They even sent me to collection and I paid it. Now again collections calling for the same test that were paid. The WORST I will have my doctor send me anywhere but there.
DON’T go to Quest

We waited almost 45 minutes in a crowded waiting room for a blood draw. One woman working in the front, and one man in the back drawing the blood. Very slow! Seems at the least, they should have another employee in the back office to lessen the wait time. We had an appointment too, didn’t matter.

Been here 45 minutes and no one is even around to check you in. Also. since most of the people here are probably fasting… it doesn’t help that you can smell the employees food in the waiting room.

Overall experience was good. The waiting room was very full when I arrived, I had an appointment for the 3 hour glucose test and was seen right away. There is a separate room as someone else mentioned for those participating in the 3 hour glucose test. There were outlets for my electronics and the seats reclined. I did have to hunt down someone to help me during one of my timed draws but overall very clean facility and no issues with the multiple blood draws. Very nice staff.

OK, HOW can a lab visit get a Unilocal rating? Its not supposed to be an experience that is either pleasant or remarkable. It ranks right next to a colonoscopy or root canal on the list of dreaded procedures.
But its something ya gotta get for the bi-​annual physical so your doctor can tell you you triglycerides are too high and you go onto a diet of fish oil, cinnamon, niacin and some medication you’re afraid to take after reading its contraindications until the levels come into an acceptable range. This is all the while knowing your mother’s triglycerides were in the 900 range and she lived to 95 with no heart ailments… those preservative packed hot dogs she loved must have had some impact.
But I digress.
Quest got 5 stars because I arrived to an empty waiting room at 7:30 AM on a Saturday (after ‘fasting’ for 12 hours so I was sort of in the mood for breakfast), was promptly greeted and seated and the phlebotomist drew his vials of blood quickly with no pain. In and out in 15 minutes… this is how a lab visit should be.
Quest does have an appointment system which I have used to success in the past, but in the future I will definitely opt for an early Saturday appointment.

Had an appointment at 9:45. Still waiting at 10:30. No explanations given. This set up is horrible. Plan for a long wait.

Yes, there was a wait, but if you are a walk-​in then expect nothing less. This was my favorite experience with a phlebotomist. I had Freddie and he was so kind and explained everything well. He makes you feel at ease and although I find having blood taken fascinating, for those who hate needles would really appreciate Freddie.

So much inconsistency in every way. Some are professional, some are really not. Some know how to do a blood draw well, some are painful. Some know jow to run the computer system, some do not. None of them know how to get people through efficiently. And I have yet to find more than one who understands that many of the people coming in have serious health issues.

I have difficult veins to find so I’ve had bad experiences at other facilities, but this place is the worst. Certain individuals in the afternoon are particularly rude, arrogant, and incompetent. The wait is always long. Morning staff seems much better, but due to my schedule, it is difficult to go at that time. I wish my doctor would send me to lab corp :(

I brought one of my twins in for a urine test and they put the results under my other twin’s name, so my doctor never got the results because it wasn’t in the one twin’s chart where the doctor kept looking. PLUS, the doctor ordered a specific test and they did the wrong test. It was supposed to be a «microalbumin ratio» and they only ran the «microalbumin» which the doctor said didn’t tell him anything. Now we have to go repeat the test again.: (

Always waiting forever even if you have an appointment!
front staff are not friendly at all. always with an attitude! they hardly answer their phone!

Ya know– I think that cleanliness, organization, and professional service are very important especially when visiting a healthcare facility. Let me give you a few words to preview my more detailed review: THIS PLACE ROCKS!
Cleanliness: Listen– Mr. Clean would’ve definitely approved of this place b/​c it was so spic n’ span clean! The whole entire place is nice and clean and just has a calming vibe, which is important for some people especially for children and people who do not like getting poked by needles!
Organization: When I entered the office, I was promptly greeted. Thought for a moment that I was at a retail store at the mall being greeted! Hah! Whether you have an appointment or not, you sign-​in and honestly without an appointment the wait is not long at all– probably between 15 – 30 minutes. Obviously, mornings and weekends are probably the busiest since many people are fasting overnight and wanting to get their lab tests done or weekends work since they are busy during the week.
Professional Service: The phlebotomists (people who draw your blood) are great. Friendly and professional. Listen– they are gonna use their skills to make sure that they draw your blood/​collect specimens from ya as best as they can. I don’t know if you won’t ever feel a little poke, so hey– give them a break.
Parking: There is plenty of lots available. However, depending on your lab test (I had a three hour test)– make sure to look at the signs. There are areas where it’s limited to 45 – 90 min. Not sure if there are parking attendants who check but just FYI. I think the closest parking lot structure is the one off of Magic Mountain Parkway near the Buca Di Beppo restaurant.
Amenities: Listen– if you’ve been fasting or just want to walk around afterwards, this is the perfect place. There are restaurants and stores: O)
THREE hour glucose test: SO, I had the privilege of having to do a three hour glucose test. I made an appointment online but apparently the earlier appointments were taken. However, I was still able to walk-​in and they do take walk-​ins. The great feature of this location (I’ve been to a handful before) is that they have this separate area for me to rest while I wait to get my blood drawn (requires 4 total– 1 at the beginning, which is the fasting one; and 1 at every hour until the 3^rd hour). They have RECLINERS, which is so helpful for pregnant women! Literally I think that I could’ve slept in there. There’s a nice flat screen TV that has a dvd player in it. They had a few dvds in there including «Father of the Bride» and I think that you can bring your own too b/​c the phlebotomist asked me if I brought any with me. I was literally in my own secluded room and just hanging out reading and just relaxing, which helped the time pass by. The room did get a little cold, so maybe bring a sweater or something. I don’t know if you can bring kids in there, so I would call/​check.
Four stars? The reason for the four stars would be because I did get poked a lot more than I should have but probably because my vessels started clotting and they had to find another site. Also, the appointment system online (more of something that the company as a whole probably needs to improve on; just had a hard time finding appointments but it is straightforward to use) and contacting the specific office weren’t always easy BUT these were minor hiccups!
I would definitely go here again!

It’s probably not common place to review a business such as this, but I had such a wonderful experience here this morning, that I have to pass it on! :) I’ve had my blood drawn seemingly millions of times before, and let’s be honest here, it’s never «pleasant». I can actually say that this morning was! AND that was after getting 12 vials pumped out of me! I had to bring my 3 and 4 yr old with me, so it was nice that I got signed in, and was immediately taken back to get the process started. The phlebotomist that drew my blood was named Aretha, and she was a delight. One of the gentlest I’ve ever encountered. And very thorough in every part of her job. And she interacted with my son and daughter, so they didnt feel left out. She even let my daughter pick what color band-​aid she should put on my arm, which she LOVED, so subsequently so did I. I will definitely request to be sent here by my other doctors from here on out. To say that I had an enjoyable experience, after fasting for 12+ hours, running on 5 hours of sleep and NO coffee, then getting drained of so much blood all at once… yeah, I think that says it all!