Pep Boys

It’s off by itself just east of Home Depot. If you didn’t know it was there, you probably wouldn’t stop by. I’m sure the rent is why they got this spot, and also because it’s next to Home Depot. Anyway, it’s a pretty large store, and they have most everything you would want for your vehicle. I haven’t compared them to the other automotive stores, but I know they’ve been around forever, so they must be doing something right.

1 ½ hours for an oil change and there were only 3 people in the lobby and it wasnt overly busy. Do not come here for an oil change as it should never take this long. I am done with pep boys!

I ordered a rim online from this place size 16. They notified me it was ready a couple of days later. I went and picked it up. Some big sloth handed me a box with a picture of the rim I ordered on it. When I got to the auto shop to have them mount the tire, they told me the rim was the wrong size. I checked the box and they actually handed me a size 15 rim. I went to the Lancaster location because it was close to where I was having the tire installed but the lazy employees there told me they couldn’t do anything since I ordered it from another branch. That’s a bunch of bunk! Pep Boys is a major chain so any store should’ve been able to help me. I called The Santa Clarita branch and spoke to a man by the name of Daniel who claimed to be the manager. Daniel said he would order the correct size and call me when it was in. Four days later I hadn’t heard back so I called and Daniel told me he must’ve written down the wrong phone number because he couldn’t reach me. Apparently the employees at this Pep Boys have trouble reading and writing numbers. Nobody seemed like they cared very much. In both stores I stood around waiting for several minutes before anyone actually helped me. I guess pretty soon all of these nimrods will be making $ 15 per hour to suck at their jobs. Except Daniel, he will be making $ 30 per hour to suck at managing his sucky employees.

I’d give this place a star at best, merely for their customer service. Got instructions from them on the telephone, being told that if I arrived before 8pm they would gladly do my oil change. I quickly jumped in vehicle and drove the 25 minutes over there and arrived at 7:52 and they said it was too late. I said that on the phone they said they’d take me in as long as I arrived before 8, yet the girl argued that the close at 8 and that her and the other employees would want to leave on time, so that I’d have to come back the next day. I argued that it was just an oil change. I could do it myself in less than 8 minutes if they’d simply let me borrow their oil pan and just give them the recycled oil at the end. I already had purchased the oil and the filter and could do it right there in their bay or even in the parking lot, but simply am not allowed by land ownwers to do the oil change at my residence. She still said that no, they close at eight and she would not be able to close and go home on time if they waited for me to bring the recycled oil and their pan back or while waiting on the mechanic to finish my oil change. So rather than have it changed, I had to drive the 25 miles home, and then get up again the next morning and drive back over the hill. But I went elsewhere to another mechanic, cause this place proved to me that their customer service is supportive of the employee’s schedules, and not of the customer’s.

I have been coming here for a long time but this is the last straw.
This place is atrocious with customer service every time I go there. The people are rude and they are inattentive. I set up an appointment to have my oil changed. It was 25 minutes before someone even spoke to me about my appointment. But when someone did speak to me, we had only gotten to the part where he asked me what my last name is to look up my appointment time before he immediately moved onto the lady standing behind me and began setting up an appointment for her. He hadn’t even taken my keys yet or acknowledged that I even had an appointment.
Furthermore, the icing on the cake was when my car was done, I was informed that they did the conventional oil change and not the high mileage one that I wanted, nor did they rotate my tires. The guy ringing me up blankly apologized and offered to take my car back in to redo my oil change but at that point, I had already been there way too long. I gave myself a 2 hour time frame before I needed to be somewhere to get my oil changed, which should have only taken 30 mins.
Needless to say, I’m tired of the blatant disrespect for their customers. I won’t be coming here anymore.

Went in for a part needed, the gentleman working counter was quick and responsive. Helped me locate what I needed ans insured it matched specs for my truck. It is a relief not being sold something I couldn’t use. Or my favorite «Looks like it will fit». Not here proper part good services.

OK so as we all know pepboys is a big store one that has a lot of selection so half the review is based on the availability of the products. Obviously they do have a lot to offer when it comes to your car needs and if you need something and they don’t have it they will order it for you. Now for the service I have taken several cars here for everything ranging from a simple oil change to changing out a alternator. I have always received great service here and never had a complaint or problem. I’ve read other reviews and as someone who works dealing with customers I’ve learned that when some people complain it’s not always as they say or don’t always say exactly what happened. I say if you have a car issue and are considering going to pepboys than go and see for yourself!

I purchased two items during their Black Friday promotion. Both items had rebates associated with them.
When I submitted my paperwork for the rebates, both were initially rejected for non-​compliance with their terms. I am positive the paperwork submitted conformed to their rebate terms. I was forced to argue my position with their rebate processing centers. One rebate was approved and the other is still pending resubmission of my paperwork.
It appears that Pep Boys is reluctant to fulfill it’s rebates without harassing the customers.
I will not be making any future purchases at Pep Boys!

came in to get a tire changed with an oil change, they took their sweet ass time and it took over 2 HOURS to get it done on a thursday afternoon. They were not even busy. ABSURD! 2 FRICKIN HOURS I AM SO PISSED

GO SOMEWHERE ELSE.
2 hours for an oil change is insane.
Especially when I was told «30 minutes».
Instead I had to listen to these f*cking idiots stand around behind the service counter and talk about how sh*tfaced they got over the weekend.
As if having a low-​tolerance for alcohol makes you a badass or something.
They were extremely rude to the customers who needed help and interrupted their «glory» stories of being incapacitated.
They either pointed the customer to the other side of the store and told them that «someone over there will help you», or simply argued with the customers who needed service on their vehicles and more or less tried to persuade them to take their problem somewhere else.
It was kind of hard to sit there quietly and watch this happen.
I felt compelled to ask one of the employees why he was being such a d*ckhead to everyone.
Both of the guys standing behind the counter should pursue a career path that doesn’t involve any direct interaction with a customer.
In fact, they should be out of sight, under a car, changing the f*cking oil like they’re supposed to, once you give them the keys to your car.
I’ll never come here again and the only reason I’m writing this review is to save you 2 hours of your life, and the frustration of having to be around the guys who work here.
Take your business ANYWHERE else and don’t worry — these guys couldn’t care less.

Another great experience at this Pep Boys. Service Advisor Lynda always takes such good care of me. She is very professional as well as knowledgeable about cars. This time I needed a new starter that they did not have in stock. Lynda swiftly got one from her warehouse and immediately got the technician to install it. When visiting this Pep Boys ask for Lynda she will take excellent care of you!

This is my favorite location to get stuff for both the cars. The service here is usually pretty good as well and any time I have come in here to find something I have usually walked away with what I needed.
Came in here last to get an airfilter for my wife’s car asked a sales guy who told me he would look it up for me. He did and gave me three selections with different costs. I picked up the one that seemed best for my wallet that day and he got it and brought it over to me.
I took it and installed and threw the other away in the trash right there… not a big deal to install an airfilter. Boom… I’m done… that is the way I like it.

Got my stereo installed here. I have two tens in my trunk now. Sounds amazing! Mike did an excellent job! Thank you pep boys! Also it was WAY cheaper than the audio store quoted me across the street.

Bernardo was amazing– we came to purchase a battery– he made great recommendations, offered a rebate and carried out the battery to boot. The customer service was a great deal more than we could have expected.
Thank you so much!

My experiences here have been positive. The services to the one vehicle were done well with no complaints. The employees have all been very nice, understanding and professional.
I had my VW Sport Wagon’s alignment done here. Though it was quite some time ago, the price was very competitive; add a coupon from their mailers to that and you have a good deal on your hands. There are places out there that either still do it the old school way and/​or only include the front wheels (so ask questions;). Here at Pep Boys, it’s four wheels, computerized and the best part, a one year warranty! So, if it starts to pull a bit funky or your depth perception deceived you and you met that curb, take it in to have it checked out.
I purchased a set of their Definity brand tires just over a year ago. They run a special, around November for certain, (possibly other times during the year) where it’s buy three tires get the fourth free. So far, they have held up well and are a nice, quiet ride; pleased with them.
Lastly, I think we all dread seeing that check engine symbol on our dash light up **sigh**. As you may have heard, yes, they will hook up the scanner and read off the code to you, just have a pen and paper handy. Google the code, if it’s something you can handle yourself, high fives all around ;) If not, at least you have an idea if it’s something that can wait and how much it may potentially cost to fix.
Manny, Mo and Jack (the Pep Boys) are good with me!

I’m out of town and My wife told me the «AT» light came on. We live next door to a Pep Boys so I suggested She goes there since they are a 1 stop shop for fluids and repairs. However, when my wife went inside and asked the man inside for help checking her fluids, an employee behind the counter named Rubin, a Hispanic male with a pony tail, told her NO and that she would have to pay $ 90 for him or any other Pep Boys employee to check the car’s fluids. This was a huge shock since Pep Boys has been a trusted name since my childhood and my wife had our 2 small children with her and clearly was in need of help. We do not know if this man was being lazy or if he was trying to rip her off being that she is female. Rubin just gave Pep Boys a horrible reputation with us and we do not plan on ever going there again. They have lost a life long customer.

In all honesty these people have no sense of time. 2 ½ hours for an oil change. Milton how was your lunch? Oh good, ya I’m still fucking waiting.

DO NOT TRUST THIS PLACE!!!
On August 28 my car broke down. I had it towed to Pepboys. I called them in the morning and let them know that it had overheated. I also let them know that I was from San Diego and was trying to get home. I called and checked on the status they told me they found nothing wrong but the thermostat was sticking and said that it need to be changed. I asked if this would fix the problem and allow me to get home safely they said yes. I later paid and asked if it would be safe to drive home Milton assured me it was. I did not get a block down the road and it overheated. I drove it back and as I was driving in I heard one of the mechanics say «I knew that car was going to come back». I was very upset by this because I had my kids with me and had stressed how worried I was at the possibility that it would break down on the freeway. A couple hours later Milton came in and said that there was some air in the line and that my car was fine. I asked at least five times if he was sure that it was fixed and that I was safe to drive home. I made sure he knew how long my drive was and that I was afraid of being stuck on the freeway and even more nervous about being stuck on the freeway in LA with all of its traffic. He assured me that it was perfectly safe and that the problem was fixed. I wasn’t on the freeway fifteen minutes when it overheated I was on the left hand side (fast lane) because that is where my off ramp was and it could not have been much worse with the speed of traffic and all the merging. It was truly frightening. Somehow I managed to get over and safely stopped. I was towed to an even safer place (at my mom’s expense) and then had my friends from San Diego drive up and tow me back down.
On August 31 I received a call from Pepboys asking how I felt about the service when I explained what had happened I was transferred to the manager. (Milton) He asked why I did not call him again. I told him that I felt that after he personally assured me that my car was fixed and that I was safe to drive home after I had taken it back a second time and after I had stressed to him how worried I was and that all I wanted was to make sure that whatever the problem was that it was fixed and him assuring me that it was and yet braking down again (and the fact that the one mechanic knew that it wasn’t fixed) that I did not trust him or his services. He told me he would be glad to refund me my money. I was happy to hear that after everything that happened. Then he told me I would have to come into his location to get my refund. This upset me a great deal as he knew that I lived 4.5 hours away (in good traffic) and that I had no car. It was a slap in the face. It was only after that that I called my bank.
I took it into my mechanic they diagnosed the problem literally before I even got out of the car. The fan had gone out. They also told me that I would have to re-​test everything because the sticky thermostat was a symptom of the problem not the problem and that because it had so seriously overheated again I was liable to have more symptomatic issues.

I can’t say much of the car repair service but this review is for the store. It has the widest selection of car stuff from cleaners to wheels. Sage helped us with his recommendations on what will work on the car and we proved his advice his effective. Even if we came in 15 minutes before closing, he was still open and accomodating to help. The items they sell are great for typical cleaning. Don’t be surprised they don’t carry more specialized types. I was looking for 303 brand to Clean the black soft top but didn’t find it there.
I like the store as neat, organized. Check online what’s the best out in the market before you buy at pep boys. Do your homework.

Just wanted to get the code read because my check engine light came on so I dropped by here on my way to work.
Told the nice guy who came out to ask me what I needed, he brought out the code checker, hooked it up, let me know what it was, and I was on my way. In and out in less than 5 minutes for free. Now I know what’s wrong with my car I can call around for quotes to find the best price!
Thanks Pep Boys!