Hertz Rent A Car

4.5 Stars.
I rent from this location on a routine basis — usually every two weeks. The reservation process has always been easy, both online and in person. They are always willing to help me find the lowest rate possible and are flexible with my return dates (sometimes I have to extend the term of the rental and they don’t make me come back, switch the car, sign a new contract, etc.)
They clearly explain the refueling process and it is this simple: If you prepay for gas, they give you a really good rate (right now it is even cheaper than what I pay at Costco), they tell you to bring the car back on empty and you will be charged to get the gas back up to the level at which you received the car. If you received the car with ½ tank of gas, you bring the car back on empty and they charge you to refill the ½ tank. If the car was full of gas, bring it back empty, they charge to fill the tank. If the car was on empty and you bring it back with ¾ of a tank, you do not get reimbursed for the extra gas. It is quite simple and I don’t know why people are complaining about it. It is a far better deal than Enterprise who charges dollars more per gallon if you return it with less gas than when you took possession of the car.
My cars are always clean. Once somebody smoked in the car prior to my renting and they gave me a discount to accommodate me for the inconvenience of having to smell the smoke. The line to check in and out is not long, the process is much faster than Enterprise or Budget, and the two guys working there are very friendly & helpful. Deducted ½ star b/​c they are not open on Sundays and they don’t have a drop box for the keys. I also wish they’d open at 7:30 during the week and stay open past 12:30 on Saturdays.

This was the worse experience of my life! I made a reservation 4 days in advance and when I showed up they told me they had no car for me!!! Oh wait they did offer me a dirty car that had the check engine light on!!! Really? When I asked when they would have another car in they told me it would b a few days and there is nothing they could do for me. Then they told me since I booked the car online on a Sunday at 4pm when they were closed it was actually my fault they did not have a car! Do not ever go to this place! Enterprise rental car 2 minutes away on Soledad cyn rd was the best! I called the same day and had a rental car an hour later, it only took so long cause they wanted to have the car cleaned before I picked it up! On top of that they are cheaper then hertz!!! I will never book a car from hertz again!

Wish I could give negative stars! As another person posted, avoid this place at all costs. I have rented here on 3 separate occasions and each time I arrived to find the car I reserved gone. I guess when you reserve an SUV, this hertz location figures their smallest, compact car will suffice. Why bother making a reservation if they can’t honor it with the car class you actually reserved? On top of that, the employees are rude and unsympathetic. I am a hertz gold member and have used them for a long time. As a company they have gone WAY down hill. Thank goodness for other options to rent as I will not be returning to this sub-​par location.

Avoid this place like the plague! I reserved a car a week in advance, went to pick it up, the car was filthy dirty, (I mean disgusting!!) the car was empty, no gas, and as soon as I got in it and turned it on the check engine light came on! Wtf! So I go back, the guy tells me to take the car to JIFFY LUBE!!! (WHAT???) unbelievable!!! I tell him I’m not taking the car to jiffy lube, then he says we’ll take it to our other location and they’ll switch it out (NO APOLOGY NO CREDIT NOTHING) so I take the car there, which took another hour, they proceed to charge me more for a larger car (they didn’t have the same car only a smaller car) also this car was filthy, which the guy did offer to have it washed next door which took another 20 min, delaying my travel time, and causing me a huge inconvenience ! This place sucks if I could give –5 stars I would. HERTZ GET IT TOGETHER!
Poor customer service, down right LOUSY !!!
I HATE HERTZ

Keith tried to sell me the 11.00 insurance coverage after he asked me i have full coverage on my own insurance. Very pushy on his sales technique!!! I bought the gas up front anyway since it sounded good and i can bring the car empty, i paid 16.88 almost half a tank because they said they’re the cheapest but when i fill up the tank at costco (little higher price/​gallon) i only paid 22.00. Do the math! Lesson — don’t buy anything they sell to you!!! it’s a reap off! You deserve zero stars!!!

I made reservations a day in advance for a compact car. Call the morning of to make sure it was available. Called three different times, let it ring at least a dozen times since no one was answering.
I called a different Hertz that tried to rip me off by giving me a higher price on smaller car, don’t use them it’s the one on Bouquet Canyon.
So I called back once again where I had made reservations and this time Tom picked up the phone. He was courteous, knowledgeable and apologetic since he was the only one there and had not had time to wash the car for me.
When we got there, he again was helpful. I was in and out within 5 minutes. I got the «party car» Ford Fiesta… get it ;)
Btw, he tried selling me on the extra insurance coverage thing $ 11 a day, I know he’s doing his job, so way to up sell. But everyone knows you can save 15% in 15 minutes or less… but did you know your full coverage car insurance covers rentals??? BAM!
Just keepin’ it real in my partee car
The Real Good Driver
WOW, it’s Friday night 8pm. I went to drop off my rental. There is NO KEY drop off box… WTF
What’s worse I can’t be back till 2pm Saturday and the hours for Saturday is 9am to 12pm and NO Sunday’s. I’m F’d as this means I’m going to get charged for 2 days more of rental.
Hope they saw the car there on Saturday parked in front of their location and give me a break. Another review coming up, stand by…

I booked on the hertz website directly to give my local car rental company on golden valley in canyon country the business instead of going through a travel site, and this is what I get…
I canceled my rental a full week in advance and was charged a 50 dollar fee. Absolutely ridiculous. I told the lady on the phone my local hertz lost my business forever.
I highly recommend not booking with hertz, if you want to pay ridiculous fees.

Keith and Jim are professional. I just can’t believe there’s only two agents who work at a time. Makes things take a little longer if you’re not the only customer there. Selection of vehicles is slim to none. Clean facility.

I rent several cars monthly at this location. They always go the extra mile to accommodate my needs. The manager Daniel is great she follows up and makes sure I am happy and everything is going good. Her assistant Keith is great to always very helpful. These two people make this location. They have given me better service the the other big rental company starting with E. Give them a shoot.

Terrible example of business when you blow through stops signs and park in the disabled spots in front of your office, just to deliver a car.

So I went to pick up a car I had rented for a week. When we did the walk around inspection the agent mentioned that there was an extra cleaning charge for pet hair. I thought that was weird, I have never had a car rental agent single out pet hair as a trigger for an extra charge, Then he mentioned it two more times AND hand wrote it on the inspection slip. I didn’t think much of it until I got home and saw that there was… wait for it… PET HAIR! I’ve just rented this car and already I have a $ 200 cleaning fee looming over my head!
I got a little freaked out about it, so I called Hertz corporate and explained the whole situation. They were very helpful, and put a notation on the file so I wouldn’t get dinged for someone else’e pet hair. I also took pictures, just in case.
Then the agent told me about how I could buy the ⁵⁄₈ of a tank that was in the car at the time. I have taken that option before and didn’t think it was a good deal, so I said no. I had to say no three times, the guy was insistent. When I returned the car, he mentioned that I brought the car back with more gas than I left with, he showed it to his coworker too, as if I was foolish for not having taken the deal. I didn’t think it was worth my time explaining to him that unless I had run the car completely dry, I would be bringing that car back with gas I had paid for with his deal also.
There are too many competitive options out there to deal with pushy agents with an agenda. I won’t be back.