A Royal Suite Home Furnishings

I’m torn on what to rate A Royal Suite. We had issues with my sons furniture and they came out repeatedly to touch it up. Then they took all of his furniture to their warehouse to try to fix it and brought it back to me spray painted. I refused to take it. After going back and forth with Norb the owner and not a great response from him, he called me back apologizing that they did not handle fixing my sons furniture correctly and then replaced it. He definitely won points back after that.
Then we decided to buy more furniture from them. We bought a kitchen table which is great and was going to buy a buffet. After buying the buffet we decided it wouldn’t of worked in our house and cancelled the order. Well, 6 months later I am still waiting for my refund. I have spoken to Gregory the account manager probably 12 – 15 times and he has assured me that it will or has been taken care of. Gregory then admitted to me that he passed my issue on to someone else and never followed up even after me talking to him week after week about this issue. I finally put a dispute in with my credit card company who sent Gregory a form to refund my money and 4 weeks later, still no refund. I told Gregory I am now moving on with a small claims suit.
To the owners defense, I have tried to contact him numerous times and they always tell me he’s never in or available. I have left numerous messages. I am assuming he never gets them with the way Gregory has handled my refund is a direct reflection of Norb not getting my messages.
I have gone into the store a few times as well to try to get this resolved with no avail!!!

We bought a couple of recliners and an end table, great prices, excellent service, no need to shop anywhere else! Thank you!

Great selection of furniture. With excellent quality, not mention they utilize US parts (in their mechanisms). Courteous, professional and owner operated. Ask for Adam, great guy and will get you exactly what you need at a discount.

Called customer service for warranty repair on a recliner purchased 7 months ago. Replaced both couches.

We recently purchased a new home that was twice the size of our old home. Not wanting to bring any of my old furnishings from the old place, I was referred to A Royal Suite for all of my furniture needs. I was intimidated (to say the least) with the thought of selecting furniture for an entire house all at once but Norb made it so easy! His expertise and guidance made it a lot of fun and about 4 hours later, I had a living room (with custom sofas), dining room, master bedroom (I love the mattress!) and guest bedroom fully selected. I also purchased a few rugs that were incredible! With our move in date just a few weeks away and a housewarming party soon after, Norb was able to get everything delivered before the party. I was so happy that our guests had places to sit! I would make the drive any day to purchase furniture from A Royal Suite should the need arise again. Thank you Norb… I love my new home and the furniture that’s in it thanks to you!

This is the WORST PLACE, I REPEAT THE WORST PLACE TO BUY ANYTHING!!! I originally made a purchase in December, and we then changed our mind and called back 2 weeks later to cancel. Well to our surprise there is NO REFUNDS, however, after reviewing our documents we signed, we noticed we didn’t sign anything or agree to their terms. The owner then asked if we would buy our mattresses from them, but we decided not to because they were giving us the run around over the credit of almost 5K. So after contacting an attorney and finding out if I was eligible for my credit, Norb the owner decided to give us our credit, how ever each credit was given to us monthly, not all on one lump sum. That really irritated me as this credit was asked for in January, we received one credit in February and another in March and we are still fighting with them over $ 89.00 as they can’t figure out the math. It’s very frustrating and hope none of locals buy anything here because they are a JOKE… I waited until April to write them a bad review as I was hoping for better customer service, and nothing has been done. As of Today I’m waiting on Gregory to call me to give me an update on the $ 89.00. Clearly this furniture has no money to refund it’s customers but really good about taking yours.

I will NEVER make another purchase here. We purchased a complete bedroom set in August and it took until March until we had what we purchased. The originally delivered pieces for our adjustable bed were incompatible and our delivery was incomplete. And then things got worse…
Scheduled deliveries were late, calls to the store and warehouse were not returned, chronic issues and confusion at the warehouse, multiple attempts to deliver more incompatible pieces, but we did receive an abundance of apologies. We were told at one point that we could expect a cash discount or partial refund for our time and trouble, but we were ultimately offered an extra set of sheets and and extra «platform cover».
Seven months to get your order right seems incredibly unreasonable to me, but it appears to be acceptable at A Royale Suite. I encourage you to make a better choice than we did.

A Royal Suite was a great place to purchase the furniture my husband and I have been looking for. We have been shopping for quite sometime for a bed room set and a new living room couch. Finally after searching many different places, A Royal Suite had exactly what we had envisioned. Izzy our sales rep. did a great job in assisting us to find what we were looking for and had great patience with my husband, myself and our two kids. When it came down to pricing, Norb and Izzy gave us a great deal. We were told it would take 3 to 3 ½ weeks for our furniture to arrive and at exactly 3 ½ weeks our furniture was delivered and installed. We are very pleased with our purchase and I must say we are very pleased with Norb, Izzy the delivery crew and all at A Royal Suite.

Walked in today and they were having a nice sale… looking for a recliner I can live and rest in while not at work, we were greeted by a nice man who asked what I was looking for. I don’t like walking aimlessly around a large store for recliners, he inquired if I wanted cloth or leather/vinyl…and took me right to their selection of cloth. I sat in two and purchased the 2^nd chair. Great service by Amir and it was possibly the quickest sale he made all day. We browsed around after the simplest and easiest furniture sale I have ever made and plan to go back. Their selection is amazing!
Ask for Amir! He is the best!

We ordered a mattress and had a few delays, but the owner took it into his hands and we got our mattress. My son loves his new mattress!!! We had such a great experience that we went back and ordered a sectional, we got it on time and it’s beautiful! Our friends love our new coach also!
We are now shopping for a new dining set and will definitely go back to A Royal Suite!!!
Support our local stores!

Great service and great products is why I always buy my mattresses and furniture from A Royal Suite.
They’re good people– highly recommend.

Wonderful experience shopping for our new sectional! Quick and easy. What stood out the most was the friendly owner and Linda’s great customer service. Will definitely be shopping here again.

My whole family has bought furniture from Norb at ARS for years. He is the BEST! Everyone there is very knowledgeable and really works hard to ensure that you get everything you need at the price you can afford. They always go above and beyond for us– including making arrangements for the furniture to be shipped to a different state! I recommend ARS to all my friends in the area.

Thought it fair to follow up on these folks. Norb finally contacted us directly. Apologized for his staff but owned the problem. Didn’t try to share the blame. Committed to us that he would make it right. He did in fact do that. Offered us a new mattress at his cost (I verified the invoice) Received the bed. Looked cool but the slats were so far apart that the mattress sagged. Contacted Norb, he sent «his guys» out, they added slats and re-​certified for warranty with manufacturer. Also, Norb gave us a 3 inch bunkie support for the mattress. End result, we are satisfied.
Just too bad things have to be elevated before action.
Raised the rating from 1 to 3 stars for good intentions. Verdict still out for future use.
Piss poor customer service… should have known cuz friend said stay away. But found a bed we really liked so took a leap. Spoke with Rosa and she worked up the paper. This was on a Sunday and she said probably deliver Tuesday but absolutely no later than Thursday…6/11/15.
Called numerous times that week and asked to speak with Rosa. Every time, she said we had to contact warehouse. Called warehouse about 15 times, when they finally answered, they said to talk with our salesperson… back to Rosa. When she finally returned call — 6÷14÷15, she said she had no idea that we had to speak with warehouse and warehouse is closed on Sunday. Called warehouse on Monday 6/​15, they had no information about our order. Tried unsuccessfully for the next week to contact Rosa… missing in action. When we finally got a hold of her 6/​22, she did not have a record of our order… need to call warehouse. Warehouse finally answers 6/​23, they say the set is coming from Europe and will be in «around the middle of July».
Left many messages to talk with Manager — Norb, but he never returned calls. Thinking he is a mystery man.
So here we are 7/​15, talked to Rosa and she said «He» — whoever the Hell that is, was going to the warehouse tomorrow and it would probably be picked up then. When asked if that meant it would be delivered… duh, I don’t know. Again asked to speak with Norb, Rosa said she would have «somebody» call me. I said it had to be Norb… she said well OK.
Six weeks no bed, lousy customer relations, bad don’t give a $%#@ attitude. These folks think we work for them.
SHORT VERSION… STAY AWAY FROM A ROYAL SUITE. AND AS FOR NORB, GUESSING HE IS ON A LONG, LONG CRUISE WITH OUR MONEY JINGLING IN HIS POCKET… LAUGHING ALL THE WAY TO THE BANK.
UPDATE 7÷17÷15 — After leaving several more voice messages stating my contempt for their customer service, and how I need to speak with this Norb dude, Norb’s «assistant» calls and lets me know that the delivery will «probably» be next week. Bed is in but going to manufacturer’s warehouse. By the time their delivery people can pick it up it will be next week. Told the assistant that was not acceptable. If Norb wanted to keep the bed a «sale» we have to have it this week. She blubbered about contract workers… blah, blah. I said, if Norb had any cajones, he would call me. As for the bed, if not delivered by Saturday I would be in Monday for a refund.
Fast forward to 2:15 PM, customer service calls, saying that they will not use contract company for delivery and he will have is own employees pick up at manufacturer warehouse and will deliver Saturday between 12 and 4 PM. Not holding my breath.
BTW, left Norb a message through Unilocal and, guess what? Reply from Unilocal = «Hi Al,
You sent a message to A Royal Suite Home Furnishings on Jul 15. Just wanted to let you know that we haven’t heard anything back from them yet. Bummer!
You may want to consider calling them instead: (661) 259−7000»
Not surprised. Norb is probably a whimpy, panty whipped dude home doing honey do lists instead of taking care of the shop. OFFSPRING BEWARE: IF YOU WISH TO INHERIT THIS BUSINESS, BETTER PLAN NOW FOR ALL OF THE 1 STAR RATINGS.
ONCE BURNT — ALWAYS LEARNT.
STAY AWAY FROM A ROYAL SUITE AT ALL COSTS.
AL ORAM, CANYON COUNTRY

Very disappointed my husband and I ordered a love seat in May here it is July, and we still don’t have it. Three weeks ago we went into the store and they told us to call the warehouse. I made several calls left messages no response. Today they call and said they never even started making it, because of a part they needed was on back ordered. We have already made 3 payments on a product we don’t even have. Now it’s suppose to be in mid August. Will be never purchase from them again.

My hubbie and I recently moved to Santa Clarita and after a whole day of furniture shopping we stumbled upon royal suite— and thank god we did!!! They were able to custom order the exact couch we wanted– we were able to choose everything from the color of the ‘legs’ to the stitching. Fantastic!!!
Not only were we pleased with the couch and its quality, but the Serice was unmatched!!! Linda– she is amazing! And the owner was more than pleasant. It’s wonderful to know when you purchase something that the owner cares, is out there to great you and offer water on a ridiculously hot day.
We went back a few months later to purchase a dinning table– and how wonderful it was they remembered is and were as helpful as the first time.
They have made us life long customers!!! And with a new home to furnish– we will be making. More that a few trips. Lol.

Thank you Rosa…
Shopping for a mattress? I would go back to buy again to The Royal Suit… Customer service at it’s best, excellent bed furniture and best of all, they deliver exactly what we bought at the time we were told, Need I say more? I don’t think so… That’s why five stars.

Great place. I was looking for furniture for my new apartment, in North Hollywood, but was shopping around SC, (since I’m from Castaic), and picked out a few pieces from here. My mother and father also bought a huge, beautiful entertainment center for their living room.
I initially picked out a lift top coffee table, but came back for a queen size bed frame, two night stands, and a tall chest. I’m very happy with the pieces and they were given at a great price.
There are a lot of deals on the floor, but sometimes the salesman will give you even better deals than what are written out, and it’s nice that you’re not forced with a particular set. You can mix and match and they’ll work it out.
Victor was the salesman that helped out my parents, as well as myself. Very kind guy. He’s very informed about the furniture, really cares about the customer, and isn’t pushy. Not your typical, pretentious sales person.
This is a guy who understands that being kind, real, helpful, patient, and respectful to a customer is what brings them back. He’s very genuine. What’s great is that he is very helpful even if you don’t quite know what it is you’re looking for. That’s why I went back for the bedroom set.
Furniture is real wood and good quality, unlike many of the pieces in neighboring Ashley’s Furniture or Urban Home in Stevenson Ranch (where I considered buying, but was displeased with the ridiculousness of terms and conditions, as well as the communication between front staff and warehouse staff).
Very happy with my choices. I highly recommend this place.

My lovely wife and I just bought a new house, our dream house. This new house is everything our first house wasn’t, which is great, but unfortunately that means a lot of our furniture isn’t quite working in the new place. That’s where Norb and A Royal Suite came in and saved the day. We had bought our bed from them several years ago, and that definitely came with us to our new home. So comfy!
We had such a great experience the first time that we shopped with A Royal Suite that we had to go back for more. The owner Norb actually helped us out and we ended up buying a beautiful bookcase and a great coffee table. The prices were right, and the atmosphere was so much less intimidating. I hate going in to the other big furniture stores, because I get pressured by the sales people, and the financing. Always pushing the financing. No pressure at A Royal Suite. We will continue to shop there as we continue to furnish the our new home.

My first purchase was great, with Victor. The second purchase is like many of the complaints written about «A Royal Suite», they promise one thing, no one gets back, the owner is always apologizing for his companies inability to do one thing well. I worked in retail for 30 years, and I’m surprised this company is still in business. If you can avoid buying there avoid it…
Four days later after I tried to get an answer still nothing. Nothing except excuses have been heard.