Western Hardwood Floor

Over the last few weeks I have worked with Nu at H
Western Hardwood to get flooring put in to my home.
Western Hardwood was recommended by a family member who has had hardwood floor installations done by Nu at two separate properties.
Nu was able to come out and take measurements the same day I contacted him. He had a quote prepared by the next day for complete demo and install. Later in the week I was able to visit the showroom and I was impressed by the variety of product avaiable.
Nu made me a great deal on pre-​finished hardwood. What really amazes me is that his crew was able to get the product delivered and complete the install only a week after I decided what I wanted.
I shopped a couple of big name flooring outfits in the area… let’s just say there is no comparison. Nu got me a quality prefinished hardwood with demo and install for 1K under what a large company quoted for laminate and install only.
Western Hardwood has my business in the future, definitely quality product and service at a great price.

Nu was recommended to me by a local realtor friend for a refinishing job. He did about 1100 sq ft of sanding, 3 coats, and a finish as well as replacing old metal vents with flush wooden ones and redoing a banister railing. The price was very reasonable, he started quickly and finished within a few days of target. The result is beautiful and i would recommend him for hardwood refinishing.

The retired contractor with his only one and only Unilocal review must be the designer that is linked to Mr. Nu or an acquaintance of Mr. Nu. He comments out of ignorance because he does not know the circumstances regarding the installation. If he was indeed a contractor, he would know there are many other causes for cupped flooring but now we know why he is retired.

Western Hardwood Floor installed about 1200 square feet of new flooring in my house several years ago. Their prices were reasonable and the store owner is very knowledgeable and informative about all aspects of hardwood floors. The installation crew did a truly exceptional job with flawless workmanship including some tricky sections of stairs. The result was a gorgeous new floor at a reasonable price. I would use this company again if I ever needed new hardwood floors.

What a pleasant surprise to work with Western Hardwood after nearly being ripped off by San Jose Hardwood. (see my review of them on Unilocal)
The people at Western did exactly what they said they would do, on time and under the previous quote I“d received. I told them when I wanted the material delivered, and when the day came, they where at my front door for delivery. Immediately following New Years, I told them when I wanted the floor installed, and without so much as a reminder, they were once again at my front door, right on time!!!
Their workers were amazing to watch as the two installers went right to work removing the old carpet. It was amazing to watch how organized they where and how quickly they worked in tandem with each other. Everything was clean, clean, clean! The installation of the floor and the base boards went off without a hitch and they whole job looks beautiful. By 2:30 they were packed up and gone, and I had a new Brazilian hardwood in my family room, I just love it.
These guys are pros and deserve a shot at your business. I’ll call them back for the next project, to be sure!

I had a fabulous experience with Western Hardwood Floor in the fall of 2009. Western replaced existing carpet with more than 2000 square feet of quartered sawn white oak hardwood. Unexpected challenges were handled with ease by Western. Settling had caused the subfloor to sag significantly in several areas. While I envisioned replacing the entire subfloor at considerable expense, Western had another solution and masterfully repaired the problem areas. They were professional, courteous, timely and on budget. The floor is magnificent — several neighbors plan to use Western Hardwood Floor to install flooring in their 2011 renovation projects.

My first impression of this place was that they were unprofessional. I should have paid more attention to that first impression because it was accurate. They have no customer service skills whatsoever.
We took home a few samples and then they came to our home for a quote. We specifically asked if the wood we chose was going to be hard enough to withstand our dog and they said yes (the wood had a medium rating and we would have picked a harder one if they said it wasn’t going to be enough). This second impression was better, the price was good and since we knew others who were happy with them, we decided to go with them.
After that, things only got worse. First, they used our kitchen chairs as stepstools, putting a few dings in them. Not major damage, but still, who does that? After the first day of installation, we had some questions and called them to discuss the chairs and ask our questions. They acted like we were ridiculous for even asking and that we should just trust them. How can I trust a company that has already acted unprofessionally by using and damaging my furniture?
In the end, they agreed to pay for our chairs, so we subtracted the cost from the amount we owed them, BUT they wanted to actually take the two damaged chairs with them. I could not get it through to them that they were not buying these chairs off me, but they were paying for their own lack of professionalism. Not up to arguing, I gave in and let them have the chairs (this is unlike me, I should have fought harder).
A few weeks later I get an invoice from them with a letter saying that they lost our check and can I write another one. Not only that, but they put our payment due in the 30 – 60 day late column! I was infuriated and took a long time to send them another check (subtracting) the $ 30 fee that it cost to cancel the first one and sent a nasty letter along with it listing all of their unprofessional behavior and letting them know I will tell everyone I know not to use them.
They did do a beautiful job on the hardwood floors, but it was not worth it with everything else we put up with. Plus, a few months later they were all scratched up from the dog anyway. Wish they had been honest so I could have chosen a harder wood.
This happened exactly a year ago, but I was not Unilocaling back then and I am so happy to have a place to write all this now.

They will only sell to install!
They get a star because they just finished their showroom and it is GORGEOUS with tons of samples, samples samples.
But take your business elsewhere.