Walgreens

The store itself is pretty great. The pharmacy however really stinks. Second time in a row waiting more than an hour for prescriptions. The line is super long… even if it’s only two or three people, you have to stand there waiting over 10 minutes… (In the middle of the afternoon!) After waiting almost an hour for prescription, then waiting 15 mins in line, the guy tells me they forgot to fill one of the three prescriptions and it would be 10 more mins… it’s been 30… I’ve now been here over an hour and a half. People come here sick and or in pain and standing for that long is not cool… I will not be using this pharmacy again

Incompetence and needless bureaucracy. If you walk up to 5 people in line and try to use the express kiosk it will tell you your order can’t be processed; when you turn around the line will be 10 people long. They will have 1 person at the register while there’s a line and other staff will walk back and forth, seeing that line, and not take the second register. You are guaranteed a minimum 20 min wait with a phone system refill and only 1 person in front of you — not because the patient is slow but because the staff is. Calling in — 30m to 45 min to talk to someone — IF they answer.
Thurs: I autofill an Rx.
Fri: I get system notifications from Walgreens that my Rx has issues. I call in; 30 min later I talk to someone who says they can call insurance to get a vacation override. I give her my dates. I miss her callback; I wait 30 min to talk to her again; when I get her she says insurance needs ME to call, she has no idea why, and gives me the # and ext. to call. I do — Insurance says they are NOT supposed to talk to me it’s the pharmacy line the pharmacy shouldnt have done that and puts me on hold to try to reach the pharmacy; theyre on hold so long the rep clicks back over and says she’ll resolve with the pharmacy but cant call me back bc of the rules. I call the pharmacy later and the same chick Ive been dealing with says its all approved but they are OUT of the drug and they will have to fill it Monday; theyll give me a call. (If I hadnt called her i know I wouldnt have heard from them and I fly out Tues.)
Mon– I show up at 1p since they havent called. Oh guess what they have the drug but no record of an approval they need to request it. I wait. Someone comes over: What are my dates of travel again?
Are you fucking kidding me? So I write this as I wait in person; total: 5 hours of my time, including todays 30 min wait.

Besides the blatant HIPAA violation, this place is hella slow. My God save your time and drive literally anywhere else.

The worst Walgreens I’ve ever walked into. The pharmacy is a joke, they are consistently out of stock on normal household items, small as all hell, employees are rude, their photo kiosk is garbage!!! and shitty quality!!! The list can go on, can’t believe it is still open!!!

Whats wrong with this damn place. everything is slow. cashiers and especially the pharmacy! They take their sweet ass time when people are in a hurry to get to work etc. Last time I have my shit sent to this store.

I felt it rather necessary to drop a review tonight…
Had a doctor’s appointment in Santa Clara, and figured it’d be easy enough to send my scripts to the nearest Walgreens. Went to the counter, gave them my info, and they asked me to take a seat and would call me up. Waited about 25 minutes, with others getting their prescriptions before me, until I finally went back to the counter and asked if it was ready. Sure enough, it was ready, but no one bothered to call my name.
Turns out they only got half my order right, and said to me, «Oh, the other might be sitting on the fax, but let’s take care of this one first.» So I try paying with my HSA debit card, and it turns out their machine is out, so they cancel the payment and move over to the next machine. Wells Fargo ends up throwing up a red flag, since it just canceled on the faulty machine (can’t blame Walgreens or Wells Fargo for that part). In any case, I pay for half my fill and they ask me to sit in the waiting area and wait to be called again.
I continue to wait, as others are once again having their orders taken care of before me. Two different pharm techs ask for my name, and check the system, but I assume they’re working on it, since they say nothing after they ask for my name. Sure enough, after being in the store for over 90 minutes and cabin fever starting to set in, I wait in the line of customers so I can speak directly to them to ask point blank if they are working on my prescription. Pharm tech checks again and this time tells me «They never sent in the script, so you’ll have to check with your doctor.» Needless to say, my doctor’s office was already closed by the time they informed me that they never received the second order.
After wasting 90 minutes of my life, which could have simply been maybe 30 minutes had they told me originally that the other script was never sent, I didn’t even have the energy to spend another few minutes to throw a fit or to complain to a manager. I couldn’t think of anything Walgreens could ever offer me to make it worthwhile to stand there for another 15 minutes while I berated a manager for their disorganized pharmacy and terrible customer service.

I shop here since walgreens was in the old location. I used to see polite employees that we know them every day. now things are changing new faces and more unprofessional working in this store.
This review is about an employee named ‘Daniel’, If I can rate 0 star review for what happened tonight at 11PM to me and my mother an elder women 65 years old.
he was yelling at us and scaring my mother in forcing us to buy an insole because my mother try it on before buying. We told him that we are going to buy it but he insisted to handle the box to him with an angry red face and a scary voice, this is ridiculous because we shop from this store almost every other day.
I asked for the manager but I’ve told that this rude employee Daniel is the manager .
We in Santa Clara we don’t like to see these rude gangs serving us in our community.
Please hire professional and polite employees. 50% of santa clarans are elder people.
I will never shop from this store at night, instead I’ll go to CVS few blocks away.
Good job daniel for helping walgreens lose another client, next time may be, it will be law suite against walgreens for treating elderly people with such attitude and rudeness.

This review is for the Western Union service at this specific Walgreens.
I called in advance and ensured the service was available. I arrived about 10 minutes later and was guided to use the computer.
After 10 minutes of attempting every possible way to log in — including resetting my Western Union password and successfully logging in on my phone with that new password — I was still unable to complete the transaction.
When I asked for help, none of the employees could help. They were nice enough, but actually said «Western Union didn’t train us so we don’t have any answers.»
Just saying… if your store offers a service, know how to help your guests to use them.

Now that it got renovated, I think it’s a little better than before, but not much.
The thing that prompted me to review is the horrible service I recently got at the pharmacy. I’ve had a prescription that was free with a coupon I received from my doctor, but only if they run it as «cash» and not with insurance because my insurance doesn’t cover it. Every single time I’ve tried to get it refilled, they try to charge me $ 100 for it because they run it with insurance and every time I have to bring the coupon back in for them to look at because they can’t save shit properly in their computer systems (really? it’s silicon valley). Finally, the other day I go in there with the coupon AGAIN and the pharmacist tells me to go sit down. He proceeds to help every single other person in there while I’m waiting. Then he comes out and sits next to me talking to me like I’m retarded. Wow is all I can say. He was trying to run the prescription for 60 count instead of 30 even though the refill clearly says 30. He was also trying to use insurance. I told him to re-​run it and call me because I already wasted 45 minutes waiting for him to wait on everyone else. That was 3 days ago and still haven’t received a call. I’m taking my prescriptions somewhere else. That was the last straw.

Busy. Took me half an hour to get a passport photo. Would go to another Walgreen or Costco later for photos.

I went to this Walgreens to refill a prescription. After waiting in line for 15 minutes, I was told I couldn’t have it refilled because there wasn’t a pharmacist there. No PHARMACIST at a PHARMACY?! (Sorry for yelling). Moreover, it was merely a refill for a prescription that originated at Walgreens.

I would give the following stars
Pharmacy: 0 stars
Beauty: 4 stars
General: 3 stars
PHARMACY
This pharmacy is chronically understaffed! You can typically wait in line for over 15 minutes for a prescription. Not only that, but the staff aren’t very thorough. My boyfriend and I have told them for months that they keep filling his prescriptions for only ten days instead of the entire month. They get it wrong every single time, and we’ve corrected them every single time. It’s ridiculous. Heaven forbid there’s something actually wrong with your insurance or other prescription. You will have to wait over an hour for there to be someone to help you. Meanwhile, when I walked out of the store, there was a pharmacy tech «hangin’ out» at the cash register with five other employees. They were fist bumpin’ and chattin’ it up like bros. This is ridiculous. As soon as Target opens, I’m transferring all my prescriptions.
BEAUTY
This lady that works in beauty is great! She is the only reason this whole store gets a second star. She will help you find anything and will make sure you get all your coupons and discounts. She’s awesome.
GENERAL
The store is clean and organized. They have nice sales and good inventory and the lines aren’t too long. It’s too bad that the Pharmacy is so poorly staffed.
EDIT 10 — 15
This Pharmacy is INCOMPETENT! I went in to get my birth control refill and they kept telling me it was rejected by my health insurance. After calling my insurance and spending 20 minutes on the phone, I find out that they submitted the refill with the same prescription number as before, making it a DUPLICATE. How bad do you have to be to make this mistake. EVERY SINGLE TIME I go into this pharmacy there is a problem. This is hands down THE WORST PHARMACY EVER! I am transferring my prescriptions to Target.

I miss the old walgreens! This one is soo weird to me. The layout is just all weird. The lines at this walgreens take for ever!!! Just last week I had surgery and I needed my medications. My doctor prescribed me two different ones. I Waited and waited in line for a good 25 minutes. When it was finally my turn The girl at the pharmacy still told me to wait. She was typing all slowly like she didn’t kno how to type and then she still went to the bak. I was so annoyed but I was in pain and wanted my pain meds. I went right after my surgery and I felt so bad after standing for this long I literally almost fainted. I had to go sit down and I ended up leaving without my meds because when my meds were ready and I saw my name on the screen. I tried waiting again in the line only to feel like I was gonna throw up and dizzy. There were only like four people but it’s literally a twenty minute wait to reach the register.
My mom and sister went bak for me to get my meds and when they got home I was looking for both of my medications only to find out they had only given them one. And not the pain meds I wanted! I was so mad. I shoulda told my sister and mom I had two different prescriptions but I felt like shit and I forgot. So then I had to get up and drive to walgreens only to find out my doctor according to them had not put the dosage on the prescription (which isn’t true because I has seen it written on the paper). Idk why the girl didn’t tell this to my sister and mom and they coulda called me instead of just giving them only one of my two medications. Luckly my doctor had given me his pager number just incase I needed it and I Paiged him and he called me within a few minutes. Then it took another forty minutes for walgreens to fill my prescription because their pharmacist was on break! I was in pain so I could care less about his break honestly.
In other words from this horrible experience if I ever need to get my prescriptions filled I’ll probably just goto the new target that’s gonna open soon right across from this walgreens.
The only reason I’m giving it two stars is because other than this girl and the pharmacy staff the other workers are actually really nice all the other times I’ve been there, even though their lines do take forever and a day.

I used to be a long-​time customer of Walgreens, but the attitude and lack of respect for the customer at their newest store is causing me to leave Walgreens.
First, the women’s restroom, which is key-​code locked and requires an employee escort, is absolutely filthy – not just from one unfortunate incident, but from days of neglect.
Second, the pharmacy has no respect for its customers’ time. They accept prescriptions and promise that they will be ready in 25 minutes when they don’t even have the prescription and only tell you that they don’t after making you wait for the 25 minutes.
Third, the employees loudly belch in customer areas. Gross!
Am taking my business and my investment money elsewhere!

This Walgreens is relatively modern, with plenty of convenience store items. The pharmacy area is quite spacious so that people waiting in line aren’t too crowded, and there’s a comfortable waiting room area. The pharmacy also has self-​service electronic kiosks that supposedly cut down on your wait times. The parking lot isn’t large but never seems overcrowded. Generally pleasant to visit here.

The people at this store are complete idiots!
The lay out is horrible at this new location. The photo department needs to hire people
Who actually know what they are doing. I had professional pictures taken and bought the cd with copyright release. I figured I would go in and get reprints made very easy, but nooooooo that’s not what happened. The idiots here tried telling me they could not accept the copyright release from picture people because it didn’t have my name on it. I’m like seriously!!! Here is the disk they made with 5 different versions of the copyright release on the disk with all my pictures on it!!! The store wouldn’t budge I walked out pissed off went to Target and had no issues getting my reprints. I will never step foot in this store again!!!

Since they moved to the new location, nothing is done right in the pharmacy. The line is always long and there are never enough techs.
You could use the express checkout, but the POS rarely prints out a receipt, so no one comes to the window to give you your prescription. When you do get a receipt, you have to stand back in the huge line with everyone else because the express window is actually ignored entirely.
I was in line behind a gentleman once who was being told that there were issues with his coverage. He was generally treated like a moron — very unprofessional. The guy at the register begrudgingly agreed to fill his prescription anyway … And told the man to return in an hour. Before he even got to me and well after the gentleman had already left, he realized that he made a mistake and tried to call the man back.
In short, these people don’t even know how to read their own system/​database. So it didn’t surprise me today when I got to the Palo Alto location and was told that my prescription was not ready, and in fact was never even called in.
You see, the El Camino location ran out of stock of my Rx, so I tried calling them but the line was busy for over an hour. I then tried using my app to request that my birth control be transferred to another location. Unfortunately, the request looked like a duplicate when I’m only allowed one refill a month. I waited a while and called El Camino again. Five times. The fifth time I was finally able to talk to a person who said that according to their system, Palo Alto has my prescription and that it was ready. I asked that she recheck the system and just put in a transfer because I received a notice from Palo Alto that it couldn’t be filled.
«Sure,» she said.
Yeah. :/​

I’m not sure I really like this location all that much. The layout is bizarre. Long aisles with breaks in between so shoppers can cross in the middle. Strange and confusing.
For a new store, one would think they have it down, but it’s a very claustrophobic and unfriendly environment.
However, there’s a lot of traffic here. A lot of people coming and going.
The selection of merchandise is leaning heavily on cosmetics and personal hygiene.
Other locations that I’ve visited seem to have more of a balanced mix of things (seasonal, kid stuff, eclectic items). This store made me feel a little disoriented.
Good parking, off Scott and El Camino.

Not a big store, but has sale items in stock.
I was in line with one shopper in front of me when they opened another checkout lane.
The employees greet shoppers on the sales floor, and they thank shoppers for shopping there as shoppers are leaving.
The cosmetics section is very well organized. They carry Milani Cosmetics.
The parking lot is tiny, and most of the spaces are for compact cars. Right next to a Boston Market.

First to Review ! ! Yaa… So this is the new store in the same parking lot at the nearst one closed. First off I could’t wait to see the new store. This store is small ! Its new and organized ya. but something seems so contained and small. I am so used to the large area i guess. I just went walking around investigating. lol I do see they have a area of fruit already cut in container. The Pharmacy is way in the back area. And the front check out counter are not to the norm. But the check was easy and polite.
Parking lot was new… and pretty empty, but that is at 8:30 am on a Saturday Morning.
I am really looking forward to the NEW Target that is coming to this mall area. !