Nordstrom

Full disclosure, for what it’s worth: I worked at Nordstrom several years ago, though not since the remodel, and I am still a customer. The majority of the people I knew during my time don’t work at this location anymore.
I have always received good service from the folks who help me (and as I’ve mentioned above, these are *not* people I know personally). Spending money at Nordstrom is now a rare treat for me rather than the every day occurrence that it once was, so I always need to be sure that I am getting the ideal item before I spend my hard-​earned $krill. I guess it helps that I keep a wishlist on their website, but the inventory system is usually pretty accurate so my trips into the store typically consist of their associate pointing in the direction of the product I have pulled up on my phone, and then they ring me up for it.
Alternatively, or if you would rather not deal with people at all, the buy online/​pick-​up in store option is a dream especially when you’re just grabbing items you already know you need like make-​up and other essentials. This past week was my first time ever needing to approach the Service Bar and though it was a little bit of a cluster, another employee swooped in and helped me pick up a hat I had BOPUS’d while the gal who had been there the whole time was still assisting the guest ahead of me with a more lengthy transaction.
Being a shopper of the more self-​sufficient variety, I can certainly overlook any negative anomalies in service and duck in and out of Nordstrom with what I came for in a flash. My advice to any customers who have more complicated needs: Sales associates aren’t mind readers — let them know what you expect from your interaction right off the jump and they’ll not only listen, but will also give you the service you’re there for. As Queen Ina Garten would say, «How easy is that?»

I had a poor experience at this store’s Jo Malone counter, and was contacted by the store’s manager about rectifying the situation. Lorri went above and beyond in not only making the situation right, but sending numerous samples and offering to accompany during a Jo Malone appointment. Incredible.

I had the best customer service from a gentleman named Gilbert A. in the fine jewelry/​watch department. He went above and beyond the call of duty. His customer service was impeccable. I highly recommend him if you are looking for any jewelry or watches. He is very knowledgeable about the products and he is in no way a pushy sales person. To the management team: you are very lucky to have someone like Gilbert on your staff. Please give that man a raise!

May 2016 — Update — San Jose/​Santa Clara
* James Campbell shirts — My go to location. I have 10 maybe more of his shirts. Made my first JC purchase 4 or 5 years back and wear all the shirts to this day.
Great short sleeve button ups for business casual, casual, day time and nighttime fun.
* Excellent shoe shine services at surprisingly reasonable price. So, reasonable a proper tip can appear too generous.
* Tom Ford fragrances — Boom!
* Excellent selection in Jeans, men’s shoes, Ted Baker shorts and shirts too.
* Everything else from prior review stands.
Note: This past weekend I was at Nordstrom and a «Random» guy came up to me and said «That’s my shirt»… pointing at the shirt I was wearing.
Uhhhhh WTF… he then said «I’m James Campbell» and he offered me a James Campbell promotional wallet.
Not knowing if this guy is BS I turned to Trevor and Patrick my trusted Nordstrom folks and they confirmed it was indeed James Campbell.
Turns out the specific shirt I was wearing is his favorite that he has designed of all time and I bought it at least 4 years ago — Amazing!
He and I chatted for 20 minutes, super genuine and cool guy from So. Cal. He ended up showing me some new items the store recently put on the floor and had to pick a couple of them up. Fabric, more of a soft feel and perfect short sleeves!
The other cool note — is he was clearly very proud of his shirt and was very pleased to see that I fit the shirt perfectly or is it the shirt fit me perfectly, lol.
Tip: This Nordstrom location is his second best store. He regularly visits this location too, walks the floor speaking to customers and connecing with staff.

Five stars all the way goes to this store and it’s all because of the awesome customer service I received from Matthew in salon shoes. People like Matthew is what makes shopping at this store an amazing experience. He is beyond courteous, patient and knowledgeable. A prime example as to how and why people work their way up totem poles within companies. I’ll be sure to continue shopping from this location and it’s all because of the customer service, rather than the product. Customer service goes a long way with this gentleman.

The customer service here just sucks. This is the worst Nordstrom I have ever visited. Beware of the incapacity of the blonde numbskull woman who mismanages the customer service counter on the second level right off the fitting rooms.

I used to be a very happy customer here as the Customer Service used to be what made this outstanding. NOW, there is a Customer Service kiosk at the bottom of the escalator which is used to handle everyone’s needs.
I had made an online purchase and the person who originally helped me asked to see photo ID and the credit card used. Granted. Well, I had left the card at home, BUT I HAD MY ID. HELLO! My name and address are on the order… AND it’s paid for. Long story short, the lady their said I couldn’t pick up my items.
I had to search for a Supervisor/​Manager and they eventually let me take the items home. I can understand security checks, but HELLO THERE if my name and address match the order… I must have been the person who ordered the stuff. I nice young lady and young man (sorry I didn’t get your names) ended up being very helpful. The older lady at this kiosk needs some training, seriously
Anyhow, the old customer service area is missed. Instead on having 5 – 6 or more people assisting with returns, exchanges or whatever, there is now one… maybe two there. Tons of other workers «arranging» the merchandise. You had a good thing corporate, whoever is there running your PR/​Customer Service has failed. Pretty sure this won’t be the last complaint about this new Customer Online pick up thing.

Have not been to Valley Fair in a LONG time. Not a fan of the 408, but didn’t want to deal with the SF traffic and needed to see a decent selection of Men’s clothing for a refresh. Kind of bored with Stanford.
The store looked great, arrived early, more then enough staff to help with sizes. Exactly what I expect from a «luxury» brand like Nordstrom.

I went to Clinique counter with my girlfriend. I was looking for men and women skin products for my girlfriend and I. Jackie Flores recommended great products that work for me. I highly recommend her to friends and family.
Thank you, Jackie Flores!

This review is strictly for the customer service we received a couple weeks ago-​Karine. Nordstrom is known for their amazing return policy. With that being said, we did not think we would have a problem returning a bag. My sister purchased an MK bag. Although she liked it well enough, she was not in love with it, and with how much you spend on a designer bag, you should be in love with it.
We tried returning the bag, and the sales associate was extremely rude. she was giving us a hard time about not having the original receipt. If this was any other store with regular return policies I would understand. But for Nordstrom? And I understand you have to do your part in asking questions to make sure people don’t abuse the system, but there are professional ways to go about it. Then we also tried returning a pair of shoes that we DID have a receipt for but she told us to go to the shoe department to return it. Even though she wasn’t helping anyone else and we never had issues returning items in different areas before. This experience was truly a nightmare. In the end we got a refund but rest assured we will no longer shop at this location again.

This is a shout out to Louie in the wonderful shoe Department! what service! Louie, Thank you for assisting me with all my needs! You truly made my visit one of a kind! I for sure will keep coming to this store because of wonderful employees such as your self! thank you Nordstrom for hiring just right! Normally I don’t spend as much as $ 500.00 for shoes? But? in this case I made an exception!!! See you all again soon and again Louie? Excellent Service!!!
Jim H.

5 stars for customer service in the womens shoe dept by Jacqueline V! She was super sweet and helpful.
The pair of shoes i had were a tad big, but she gave me food pads to try them on with and now ill be keeping both pairs. Rather than just returning the shoes that were too large, she tried to find ways to ensure the shoe would fit. Thats what i call good service!

Ohhhhh pleeeeease!!!
DOG AT THE AT RESTAURANT ??? UNDER THE TABLE ???
I was having a nice lunch there yesterday. Then I realized some people were leaving and a dog were under the table!!! I stopped eating immediately !!! GIVE ME A BRAKE!!!

this is one of my favorite stores in Valley Fair Mall. I usually go into Nordstrom twice a month to shop around or refill on my skincare necessities. (y do we spend hundreds to thousands of dollars per year on cosmetics just to look «natural?» :)) I don’t like to dawdle n spend hours in one store. I usually know what I need n go in n out in under half an hour.
this Nordstrom had always been clean each time I’m there. the parking garage adjacent is so convenient. there’s no need to walk across the whole mall to get there. there’s 2 dining options. the Asian noodle place Raam n the American bistro Bazille. the price point is from the $ to the $$$. they have all kinds of brands n clothing which I love. everything in one stop. they also have kids’ clothing on the third floor.
I always get amazing n fast service. the lady that helped me get my skincare needs today was so helpful. she explained the different sizes they have n different packaging. I was out of there in under 20 minutes! awesome!
also I’ve actually never applied for their Nordstrom card just cuz I find the less cards I have, the less chances of getting my identity stolen. my friend did tell me tho that it gives I more money back than other department stores. so that’s a plus.
another pro would b that the women’s bathroom in the Salon area is one of the cleanest ones I’ve seen. it also has a large rest area for women with kids. I always use it. I never use the other ones in the mall. don’t really know about the men’s. :)

Sharon in cosmetics is amazing! As a 34 year old grown woman, I’ve never had a facial and was pretty uneducated when it came to my skincare. I just stuck with what my mom used (Chanel Hydrabeaute) and carried her habits over to my life. Fortunately, Sharon was able to perform a facial on me and assess my skin. She was able to tell what products I needed that would best suit my skin type and my skin has never felt better! A week into my new La Mer products, I can tell a huge difference. My skin was so dry and greasy (if that’s possible) before and now it just feels and looks great throughout the day.
I would highly recommend visiting Sharon. She is sweet but will tell you like it is and will make your money work best with your skin type!

Came by the other day to grab a sweater and was immediately greeted and assisted upon stepping foot into the men’s department. Sales associate showed me the sweater that I was looking for and let me grab my own size, try it on and helped me process the transaction with amazing speed!
Hopped up to the 3^rd floor to grab a couple 650g Hydrocotton bath towels. Nordstrom bath towels are world class in terms of quality, fluffiness, and luxurious!
Customer service at Nordstrom is always world class.
…they now have a ramen joint on the 2^nd floor and have remodeled their restaurant on the 3^rd floor.

I highly recommend bra fitting here. They do it very accurately and will educate you along the way. Way better than Victoria Secret. They also offer smaller band size (30), which you won’t find in many stores (or any stores that I know of now I think about it).
A+++!

One of my favorite places to shop that has excellent customer service! The have many great brands to choose from. This location recently remodeled which made it stand out.
They have a large shoe department with many selections. Their workers are always helpful as usual and the return policy is excellent. They return your item without questions asked as long as it’s in great condition.

This review is for the makeup in chanel.
We had an appointment for 4pm and we were there on time. The lady who worked on me was awesome, she asked me if I have any preferences or colors, of course I said no since I don’t have a clue. She picked the colors to match my luke bryan shirt. And it came out so pretty!!!
My girl spent a lot of time on me with foundation and eye stuff and lip stuff. i actually do look like a girly girl and didn’t even recognized myself!
So good work lady!

I always prefer Nordstrom and Bloomingdale over Macy’s and the reason why is because of their customer service and a wide range of selection for both men and women. This Nordstrom was well-​maintained even during the busy days like the weekends.
Customer service is fantastic. You can easily find an employee if you need help finding anything and they’re usually ready to and eager to help you out.
Even though their items here are expensive and high-​end, it’s worth shopping here. I’d definitely come back!