Vans

This vans store is absolutely awful! I will never go here again. The girls were so unprofessional and rude. I came in on my lunch break and told the girl that I was pressed for time. Mind you I was the only customer in the store when I walked in. I wanted to exchange shoes I had received for Christmas. They didn’t have them in my size, and said they would order them for me, which was fine. Then the girl proceeded to help the next customer in line while I was standing there waiting. Then answers the phone and talks for like 5 – 10 minutes while we are both waiting. Then tells me the exchange card she had given me didn’t work. And says she’s gonna have to call customer service. Then ignores me and finished up with the other customer. I took my card and left, bought the shoes online instead. I think the girl that helped me must have been a manager too. The other girl kept asking her for an authorization code and she kept rolling her eyes. As a customer service professional myself this was the worst service I have ever experienced.

The only nice person here is Adip. Lucky for Vans, his employment bumped this review from 0 to 1 star.
I asked for shoes and this lady took 30 minutes to find the pair. Then she gave it to SOMEONE ELSE. wtf??? I told her that that was the one i asked for. She said «oh sorry» and then took her break.
I hope she gets her ass fired.

I love vans but people that work here are very unprofessional. I was visiting this past weekend from LA and my brother wanted to buy everyone in the family matching pair of Vans. The girl that helped us asked us for our sizes so many times. Although she was one of the worst sales rep I’ve ever met, my brother was buying everyone a pair of Vans that day so we ended up buying 5 pairs. The sales rep girl told us to wait in line and our shoes would be in the front. We waited in line for over 10 minutes til it was finally our turn– only to find out another sales rep took all our shoes to the back to restock. Then we wait another few minutes while these incompetent employees search for our shoes and finally bring the boxes back. We bought them and left. Fast forward 4 days I came back to LA and I wanted to wear my new kicks to work. When I realized they switched my shoes out to the wrong box because I was left with two left side shoes. When I tried it on at the store I wore both sides anddd the sales rep «double checked» twice. Once before we went to the counter and second time when she found them and brought them back after they were being restocked. I am left with two left shoes and I don’t even know what to do.

I got some really good sales here. Customer service was really very attentive. I wish I could remember the girls name and she was newer because still learning. I will go back.

I just shopped at this store. The guy there was very helpful and I bought a lot of stuff like hoodies socks shoes shirts and belt. But when I got home I found the belt was not in the bag and I call back. They said they can do nothing but asked me to get back to pick it up. I am living in San Mateo area and it takes me 35 mins highway to get there. The time and gas cost is way more than the value of the belt. They admitted that it was all their fault but they just don’t want to do anything for taking the responsibility. She said she does it have authorization to do anything and I asked her to ask her manager. Then she told me that they can give 10 percent off. I have to take about two hours around trip to pick up my belt and pay the time and gas cost for picking up a 30 dollar belt with ten percent off? If the stuff costs like 100 dollars the trip would worth it at least but the belt is just 30 bucks and I have to spend more for picking it up and it is totally not my fault. I am really disappointing with this store and this made me really uncomfortable because I don’t shop a lot. At least I don’t go there for shopping. I don’t have chance to get back. So this means that I paid about 30 dollars for getting nothing but just uncomfortable feelings. They don’t really want to take the responsibility. Actually there could be many ways to make it up like mail the same value gift card to me or money refined. Or mail the belt to me. But they said that it is not allowed. So I wanna ask a question, do you allow to let the customer take the lost due to your fault but not allow to do anything you should do? So disappointed. I will talk my Lawyer to see what to do next. The store makes money from customers and still let the customer take the responsibility of their fault. Make absolutely no sense.

This store was bomb.
Even though I drove all the way to the Great Mall down in Milpitas (since they have a Vans outlet), I ended up driving all the way back to this store to get my shoes.
The customer service was awesome… and may I add the the guy that helped me out was attractive haha. Such a shame I didn’t catch his name when he told me.
Coming back soon to get another pair! :)

I recently went into Vans Valley Fair and was helped by Lauren. Let me start by saying I’m a new mommy of twins whom just started walking and up until now they never wore shoes so I didn’t have to worry about knowing sizes. Lauren helped me measure and pick out cute little shoes for my twins. She was very helpful and patient something a lot of retail stores don’t have when it comes to helping someone with babies. Very happy with my experience and purchase. Thank you Lauren for all your help!

Shitty service… Why are there 6 employees just standing dead in the middle of the store talking to each other when me and my friends need help?

Store has gone down the drain. Not enough employees and management is awful! One of the workers there, Gabby is extremely unpleasant, and the new manager gives off bad vibes. The previous people working there were much better and the customer service was excellent. Sad to see such a great store lose its value to corruption.

The store still has a good selection of shoes and clothes. They even had a «van’s money» promotion once in a while. The store is always clean and organized, but they are STILL UNDERSTAFFED! There should be at least 4 people in the store because it is huge!

Being part of the over 50 generation, I was introduced to the Vans Store in Valley Fair as soon as it opened by my grandson. Very friendly sales staff and they do go out of their way to make sure that someone is helping you. I have only had to return one item due to a problem we were having with my grandson’s shoes and they took care of the issue no questions asked. Nice store!

My love is a skater from back in the day and he wears Vans almost exclusively.
He is hot.
The End.
Hahaha… okay all of that is true but I guess I should provide a more balanced opinion. ;-)
This is a medium sized store with a decent selection of clothing, shoes, accessories and even skate decks. Customer service is pretty friendly the few times we’ve been in. Haven’t had any problems or had to return anything so I can’t comment on that. If that ever happens I’ll report back… but for now, so far so good.

I have been a loyal Vans customer for over 20 years, they are my favorite shoe, but I went in to the Vans store at Valley fair mall last Friday (9÷21÷12) and bought 4 new pairs of shoes. At the register the associate ran my card and said that it did not go through and that she was going to run it again… It did not go through a second time, knowing that I am a regular buyer there, they said it must be a system error and they manually took my card information and said that when the system was back up they would run it and assured me that it was ok. Boy was it not! My card had been run 3 times for a total of $ 633.33! When I contacted the store on Saturday about this, they gave me a number at Vans corporate in LA, the woman there confirmed that there had been a system error, and when they received the monies from the bank then they would start to issue refunds, she said that this would not happen until Wednesday or Thursday this week!!! WHAT, you took my money straight away, and now I am waiting at least a week to get my $ 422 back, THAT IS ABSOLUTELY REDICULOUS! When I have tried to call the corporate office for «sales audit» department, I keep getting the same woman’s voicemail saying that they have not started processing refunds yet, this is now a full week that they have had my money and I am PISSED. What if that money had been slated for other bills, and I was not able to pay them on time, or worse, needed food for my family!!! Fortunately this was not the case, but the matter is, that Vans has had my $ 422 for a week! And nothing from them to even be very clear on when they will get it back to me!
I for one, will NOT be buying any more shoes or clothing from them at all! There is way too many choices for me to spend my hard earned money at, I have always supported Vans from 20+ years ago to now and now that the REAL corporate side of the company has reared it’s ugly head… They will get nothing more out of me! It is a shame because, A) I like the shoes, B) the staff at the store level are awesome! But I am for sure done with this company! Bye Bye Vans, hello ANYTHING ELSE!
Sincerely,
One pissed off «old school «skater!

I work here, thus, I think this place rocks.
Vans for life.

I always tend to stop by the Vans store when I’m in Valley Fair to browse their large selection of Vans shoes on the walls in the back. They always have a great range of colors and patterns that are appealing to the eye.
Their customer service in my experience has been great as well. I ordered Vans for the gf on the online store, which I had to exchange for a different size. Called in, and they had the same color in the size I needed, at which point, they held it for me at the store so I could make the exchange. Once I got to the store, not only did the same associate greet me and remember that I called, but the exchange took like two minutes, and was really easy. I definitely appreciated that, and I’m glad that I called ahead of time.
The only thing that I will say is that the times I have gone, they usually do not have as many sales as I would like on their shoes… given that Vans are affordable to begin with, it would be nice if they had some cool deals or shoes on sale like some of the other shoe shops in the mall. I’d definitely be more inclined to add to my ever-​expanding shoe collection…

True to form, after even talking this up to corporate – they don’t follow through.
So as they told me that a district manager would be calling me, after I checked up with them three weeks later…
…they thought the matter was solved by being able to talk to someone at corporate.
That’s not what you told me. You said you are giving my information to someone who had jurisdiction over the store…
«I hope you are enjoying your new shoes…»
UH WHAT?
So point being, it’s no FOLLOW through on anything, that’s pretty evident. I didn’t ask for new shoes, or shoes at all — so I don’t know about that. I even followed up the lackluster message (also noting «if you’d like to discuss further, let us know that someone will contact you from corporate») to my previous follow-​up with a phone call. No phone call back.
NO FOLLOW THROUGH completely absolves any sense of customer service.
I actually wasn’t looking for something for free, I really just wanted to someone to comprehend the problematic experience I had and how insulting it was.
Vans were thing of the past for me, and I suppose they’ll now stay that way. So unfortunate.

I usually buy a pair of vans when I see something I like but this one particular time I bought a flannel button up and some jeans. It was a buy one get 50% off sorta deal in which case I needed a pair of jeans and a new shirt.
But I had a problem with the jeans. Everytime I wore them and took them off the top button would snap right off. I returned it once in exchange for the same pair. That second pair did the same thing. I exchanged it one last time and I guess the 3^rd pair was a charmer because there isn’t any problem with that one. The manager was a really cool guy in letting me exchange them numerous times. I’ll be looking forward to buying a new pair of kicks soon so definitely coming to this store often.

Great customer service!
One employee in paticular helped us out but I cant remember his name for the life of me right now… but he was awesome! Very helpful, attentive, & did not get upset or act rude that he had to run back & fourth from the back room a couple times. He was really great!

Sabrina was very friendly and helped me find my size of vans flip flops.
Go to a sharks game Sabrina !!! You will love it

I felt like a kid in a candy store. Very wide selection of shoes, as far as the eye can see, and lots of new additions. I bought some shoes here but had to exchange them for a different pair. Yet there was no hassle. Very efficient service. Employees were pretty helpful. A friend and I kinda thought they could have used more shoe mirrors though.
Lookin’ for a new pair of Chukkas? This place is the spot. Slip-​ons starting to wear and tear? No sweat. Vans has got your back.