TLC Grooming

READ BEFORE YOU GO HERE. READ IF YOU ARE KOREAN! I am extremely unhappy with this place. In the beginning I thought she was a very nice lady who loves to groom any kind of dog but I was completely wrong. She kicked us out because of something really stupid and she said she never wanted to see our faces ever again. She cut my dogs nails too short so that MY DOGS NAILS WERE BLEEDING! She was very kind in the beginning I must say, she gave my dog this free scarf for Christmas and so I thought she was «the one» but I found out that she didn’t like us. She doesn’t like Koreans AT ALL SO IF U ARE A KOREAN DONT GO HERE SHE COMPLAINS ABOUT THEM ALL THE TIME. She was disrespecting one of my family members and I could not have been treated more disrespectfully in my entire life. I ACTUALLY STARTED CRYING BC SHE WAS SO DISRESPECTFUL TO MY FAMILY. I HIGHLY RECOMMEND NOT GOING HERE! She told us to go to Unilocal and find another dog groomer. So here I am looking for another groomer. FOR NEW PEOPLE TRYING TO GO HERE DO NOT GO TO TLC THE OWNER IS VERY DISRESPECTFUL! Tlc=tender, loving, care. Nope! she doesn’t do any of them. She’s not even a good groomer. If I could give this place a negative star I totally would. This place doesn’t even deserve a one star!!!

LOVE Nancy! And so does our little doggy!
We used to bring Tobi to Nancy when she was at PetSmart and was SO SAD when she left. We kept in contact and waited until she started her own business and have been coming to Nancy ever since.
Tobi is small (a puppy for ever) and very skittish. Nancy is so calming and treats him so loving and caring. Just like he’s one of her very own. And she does a great job in the wash, cut and grooming and if we bring his toothbrush — she will do a thorough teeth brushing!
I will say she’s really good about letting us know what to watch out for (like make sure he gets to «mark» as his sac is full) and will CONSISTENTLY provide the perfect cut for his body and face!
She is a small shop and probably has a hard time taking in new customers but for her current and loyal customers — we LOVE her! and most importantly — our DOG loves her as well.

We’ve been going to Nancy for over a year now. She is the BEST. I have two small dogs, both shihpoos. One is elderly and has trouble standing for long periods of time. Nancy is so patient and kind with her and lets her rest when she senses she’s getting tired. She treats them like her own family. I couldn’t ask for a more caring groomer. She does a great job with the grooming too. They always look cute and happy when they are done. I’m very grateful to have found Nancy and proud to support a small business in Santa Clara.

I found this place thru my friend and she said this place is not excepting any new clients but me at that time. So usually I have pre booked next appointment in every 5 weeks for my 2 dogs. I understand that she’s always busy to running business by herself but this is different story.
I realized I’ve got a voicemail from her over the weekend and I called her back on Monday before noon.
But then she was so upset about that I wasted her time this 6:30 in the morning to get her to work and doing nothing for 4 hours till when I called her back.
I had no idea what she was talking about!
I never spoke with her or confirmed any appointment since my friend has to brought my dogs there last time and she told my friend that she’d call me to make a schedule.
She said she left voicemail 2days ago regarding this schedule and it’s my fault that I didn’t check my voicemail till the end… then she said my another appointment will be tomorrow.
Really?
Is that usually how she scheduling with a customer?
Just leave schedule thru voicemail 2days before your appointment?
Especially 7 in the morning? Without asking or confirm?
And you shouldn’t say that I wasted your time which you never had schedule with me. How rude!!!
I’d never go back and not to recommend to anyone this place.
She’s busy but it doesn’t means she’s professional.

My miniature poodle have been going to Nancy for 6 years. She is very attentive to my request and gentle with my dog. She does get booked ahead quite a bit so I always schedule at least 2 months out. She only grooms one dog at a time. I have been very happy with her service.

Unfortunately she does grooming, in the sense of haircuts, only. Does not do baths, washes, etc. I hope she can ad this to her list. She was a bit hard to reach, but when I went there she was on site and seemed nice.

Been calling everyday for literally a week and a half. I even put in a scheduling request online and still no phone call back. Not sure what other hoops I have to jump through…

I have been to my fair share of groomers in the past, and this one is definitely the winner! Nancy is amazing. She cares so much about each and every one of her doggy customers, and treats them like her own. Every time I bring my little Chloe to Nancy, she does a fantastic job, and is very thorough in her work. I never have to worry about Chloe getting hurt, or looking bad after a cut. Yes, normally she is booked up for about 2 – 3 months, so make sure to call in advance for an appointment. Leave a message, she will return your call! Nancy gives you a specific time for an appointment, and she only works on one dog at a time. This means you can get your dog in and out and on the way. No sitting around all day with no food, water, or potty breaks. It took me 2 years to find a groomer I could trust in the Bay Area, and I’m so lucky that I finally have! Thanks Unilocal

Sad to see negative comments here but that’s how it goes. Number one reason I went to Nancy in the first place was because of research and reviews. My problem dogchild doesn’t like other dogs other than her mate Paco. So I was worried if I took her to a place that does more than 2 at a time then she would fly off the handle and cause the groomer to snip her ear or accidentally cut her nails too close. Not only does Lola run to the door instead of away she gets excited to be there. Dogs aren’t stupid if there was anything negative about this place she would do that. She looks like a queen after. Paco goes too and he loves it and he’s more on the timid mama’s boy side. She slots them both in the same day.
This has spared me additional costs:
I don’t have to book different appointments with vet for nail trims, claw trimming or anal gland cleaning. Nancy does it all and treats them as if they were her pets.
That to me is more important than «oh my dog got over trimmed» boo hoo.
If you have had a dog that long then why don’t you learn to do trimmings if that’s so important for pictures? Jeez but to ruin someone’s rep because dog got over trimmed? To me complaints are when a dog is injured. I’ve gotten bad haircuts before but I gave my hairdresser a second chance. People in dog shows learn to groom their pets. I have more important things to complain about besides being cut too short then why’d you take your dog in the winter? I don’t do professional pictures with my dogs EVER, my concern is for their well being and that they are never mishandled in any way. I feel confident my dogs are safe while in the care of Nancy.
Other ridiculous complains here that don’t fly with me: Sarcastically stating-​I have to take time off to take dogs in. Oh and you have take time off to go to you doctor’s appointment? so why is it a problem to take time off for your dog’s well being? I don’t have kids so this is my kid and yes I will take time off to go to a groomer that is caring, clean and thorough over a cattle run type of pet groomer’s or a pet store where you don’t get the same person every time.
I will keep coming here and hopefully she will keep getting nice reviews from realistic people. Some of the complaints remind me of a hilarious movie made about eccentric dog owners «Best In Show». You should watch it and you should also pay atttention to all the other reviews on other places where dogs get ears accidentally snipped.

I am sad to see any one star reviews for Nancy, I have no idea why, because she’s amazing! We found her based on her Unilocal reviews about a year ago, and had great experiences every time we took our dog in. After moving downtown SJ and trying out some other groomers closer to home, we decided to return to Nancy, as she really does such a better job! And it turns out, she’s even a bit cheaper than many other places.
Yes, she’s busy, and books out a bit in advance. That’s because she only grooms one pet at a time. She takes her time with our dog, always listens and gives us the exact cut we request. She is punctual, available for very early morning appts, and she never forgets a face!
The shop is immaculately kept, no dog hair anywhere! It’s the cleanest groomer I’ve ever been into, which is also a huge plus. Our dog went back today after a few months at other groomers, and I’m so happy we did. Just make sure to schedule your next appointment, or even two more, before you leave, and she will have time for your pet when they return. We’ll be back soon!

I loved my dogs haircut, but a couple days after the cut, he got a horrible ear infection. I know it was from this place because he never gets his ears plucked, and the owner insisted on doing it because it was included with the price. Long story short, it was not worth it and he will not be going back. Plus, they never answer your phone calls or return messages!

If I could rate a negative star I would. My mother had brought her Goldendoodle her, to Nancy, before and she did a great job. Then right before the first weekend of December she brought him him to be groomed and instructions to keep him fluffy (they were going to take pics for the holidays).
Long story short my Dad picks him up cause my Mom is getting sick pays the woman $ 100 and give her the $ 20 tips my mother instructed him to and he came home with a sheared dog. I mean he looked ready for summer, he was so cold we had to buy him a sweater (no not kidding). Needless to say no holiday pics this year.
What worse when my mother called the owner gave her attitude and said he was matted, NOT. Mother did hair for over 39 years and made sure he wasn’t matted so it wouldn’t be an issue.
Seems like she was in a hurry because she over booked, it’s after Christmas and dog still looks like crud (trying not to cuss here).
DON’T EVER GO HERE… unless you need your pet sheared… good for sheep maybe?

OK, this is my third groomer in bay area. the first two groomers are both in San Francisco which are quite far away from where I live. Today I really have a bad experience there. I stopped by the store on time and when I checked in with that Korean groomer (owner), she found that my vaccine was expired, so she called my vet Santa Clara pet hospital. But unfortunately they were closed. I said I would come at once to bring it because I live nearby (less than 10 mins drive).But she said her next customer is coming and I am totally waste her time, as well I could not make any appointment until «next year».
then, I think I really make a big mistake.
I said «just let him stay here and I would be back soon. I have same situation with My precious groomer and he allowed me to do that. You should ask me to bring the vaccine in advance because I do not know your copy is expired!» At this point, she is totally angry, shout at me:” just go find other groomer, go go go go go!!!“
she really ruins my day.
although she was no nice to me in my past two visits, I thought that is just the way she is. Why do I still make appointment with her to punish myself?
I should follow my friends advise to try Lovin’ all the babies.
I do not even want to give her one star!
If you really want your appointment waiting time like centuries long and have a bad mood, stop by her store.

Our miniature schnauzer Fritz has been going to Nancy for a few years now — first when she worked for a chain pet-​store company, and later when she opened her own business. Nancy treats Fritz well despite the fact that he’s high maintenance and very rowdy around strangers. It’s part of the reason we started bringing Fritz to her in the first place, as few groomers could actually handle him well.
TLC Grooming is located along the El Camino in a little Asian plaza. The office itself is a bit small and Nancy is the only groomer on site. She’s also being booked solid, and even her regulars are having to be squeezed into her schedule. Despite this, Nancy makes sure to book Fritz through the next few months and we have never had any problems with the scheduling.
If you can get your pet an appointment with Nancy, you’ll never want to visit another groomer again. Your pets will love her, and you’ll undoubtedly come to love this lady too!

Nancy and her sister are awesome people. Nancy has been grooming our miniature schnauzer for a few years now. We met her when she was still working at petco!
She is the only groomer our dog tolerates! He is so fussy especially when it comes to his beard/​snout. Nancy always takes care of him and makes him look great afterwards! I wish we could keep him as mat-​free and clean smelling as she does, but eh. That’s why we see her every 6 weeks ;)

After taking my dog to chain stores groomers I have hated pretty much every single grooming done on my little pup so i took it on myself to brush her and trim her hair myself. after a while of course her hair got so long i could not handle it anymore and i by no means an expert so matting was inevitable. :(So I search high and low for another groomer i could give another chance and TLC was my next leap of faith.
Took my pup in today and was gladly surprise to see the space. it gives me a complete relief to be able to see where she will be showered, where she will be brushed and trim. it is a nice and clean office and the staff were nice…
About the grooming, i would say that they tried to give me what i wanted however due to the matting they had to go shorter than what i had hope for.
overall, i am happy and would return again. they did a good job giving my pup the teddy bear face :)

Nancy has a lot of experience grooming all types of dogs and it is clear she was born to do this for a living! After grooming for a large petstore chain for a long time, she finally decided to open up her own grooming business! (Best decision ever.) She LOVES all her furry clients and treats them like her own. She takes a lot of pride in her work too. So if you want your pooch to look great for a very reasonable price, I highly recommend Nancy.
If you are looking for a groomer for your little (or big!) one, you won’t be disappointed by TLC.

Nancy and Cathy are super nice and welcoming as always.
I took Hunter, a Pembroke welsh corgi, to Nancy do a clean up trim and nails. She had no problems with him and he seems to like her very much. Normally he’s eager to rush out the door, but he lingered around waiting for his treat and pets from both the sisters.

Love love love these sweet groomers. Nancy was my dog Dexter’s first groomer after we adopted him last year. At the time, I met with lots of groomers to make sure his first experience was positive. Nancy was the only groomer to suggest bringing him really early in the morning so she could take her time with him and he would be the only dog in the studio. GENUS! She is loving and gentle with him and I know he’s in good hands with her.
I like that she always asks how I would like him cut and she does exactly what she says she will do and if there are any issues she lets me know. I got a grooming appointment at another groomers as a gift and they cut him too short and cut his neck with the clippers and never told me. Thank goodness there is a TLC Groomers.
I like when my dog looks like himself. a few times I’ve taken him to groomers and I almost didn’t recognize him. When I take him to TLC he looks clean, neat and like himself.
Today was our first visit with her at her new location and I loved it. The space is sweet, sunny and super clean. This is NOT a grooming factory… its a happy little DOGGIE SPA. We will be back in a few weeks

Good groomers are hard to come by. Awesome groomers are even more of a rarity. I didn’t trust anyone with my dog… until Nancy came along. The name of her shop says it all: Tender Loving Care. My pup has been seeing Nancy regularly and on a monthly basis for the past 6 years and we refuse to see anyone else. This is because Nancy ALWAYS provides my dog with the utmost care. When you drop your dog off with Nancy, you can rest assured knowing that your pup will be pampered with the utmost love and care and that you will leave a very happy customer.
Nancy has always provided the best care ever, and she has recently added Cathy to her team. The two of them are a power team — They are personable and trustworthy. They are gentle and genuinely concerned about your pet. You can tell that they truly love animals. My dog always comes out perfectly groomed from head to paw. Nancy and Cathy use high quality products and never sacrifice quality or rush their grooming services. They always put in the extra effort to make sure your pet is comfortable, clean and perfect for pick-​up.
Nancy and Cathy also take the time to consult with owners after a groom, and provide a «report card» on how a pet did during their grooming session, whether to watch out for any fleas and whether or not there are any concerns you should be aware of.
Overall, this is hands down THE BEST place to groom your pet if you don’t want anything short of the best for them!
Thank you Nancy and Cathy for taking care of my baby!, Sebastian!