Santa Clara Cittis Florists

I went in to buy a few flowers & had a emotional breakdown in store. The lady Gloria was amazing. First she gave me a big hug, said she was so sorry I was sad &‘gave me another hug.
Gloria just gives me hope that there are still people in the world that care.
Thank You Gloria. I may go visit just when having a bad day

This is a much delayed review…
Gloria was wonderfully sweet and made a beautiful boutonnière for me with 3 hours notice before my daughter’s prom. We forgot and she graciously took the order and created a simple yet elegant boutonnière. She didn’t even charge us extra for the rush order.
I will definitely visit Gloria again!

Ordered 2 dozen roses and was fighting traffic to get there. I called on the way and they stayed a few minutes after 6 so I could pick them up! Awesome!

Walking into this place I felt welcomed. I was greeted with smile from the owner, Gloria. She was able to ask me the right questions to make the perfect bouquet for my wedding and loved the end result. I will be recommending her to friends and family.

Ordered a flower arrangement at around 10:30 and just an hour later it was already for pickup. They certainly did put some good effort in it and tried to make it look nice. The choice of flowers was great. All the flowers were freshly picked and had a nice scent.
Customer service is really friendly and genuinely cares about customer satisfaction.
When I need flowers in Santa Clara I will come back for sure.

We walked into Citti’s two days after the death of our mother and were greeted by Gloria. She was extremely compassionate, professional and knowledgeable. She guided us through the process of choosing the arrangements that would work best for what we needed and wanted. I was really struck not only by her kindness and concern but by her consideration of cost. As each decision was made she always showed us the least expensive version first. She has made me a customer for life and I highly recommend her.

I cannot tell how much we appreciate Gloria — we just arrived U.S. and we are going to have ceremony tomorrow morning 9:30am. after searching around several flower shops — they are either not opening on Monday, or saying its not possible to prepare the bouquet today — which we understand, we opened citti florist’s door at around 5pm. Gloria was so nice asking about the color of the dress tomorrow and adviced us what kind of flower suits for us. once she heard that we are going to have ceremony 9:30 early in the morning tomorrow, she said sorry, the florists are off work now and won’t be working early in the morning. we were about to give up the bouquet at that moment. then she hesitated for a while, and suddenly she decided she would make a bouquet for us right after closing the shop at 5:30pm by herself!!!
we were able to receive a very beautiful bouquet at 6:20pm, the moment I saw the bouquet I cannot believe it is this beautiful and this is true!!!
we really appreciate Gloria helped us on the last minute order. thank u Gloria, you made my day. thank you.

I ordered flowers for my Mother’s birthday on February 19^th for pick up February 20^th. I told Gloria what arrangement of flowers I wanted and she informed me if I didn’t like what she arranged I didn’t have to pay for them. The next day, I went and looked at her arrangement. The combination of colors she put together was great. My mother’s favorite flower is stargazer lilies and she loves the color purple so Gloria implemented both of them in the arrangement. For such a small time frame she did a great job I will definitely use her service again.

I ordered flowers to be sent to my mom as sweet thank you. The flowers were delivered on the day that I ordered them, which was great. Unfortunately, the flowers that were delivered weren’t great quality and didn’t reflect the photo that I selected online. I’ve included a photo of what I ordered online, and a photo of what was sent to my mom. The total cost including delivery was just over $ 98, I won’t be ordering from them again.

Closes at 6pm? Nope at 5:55pm they shut the door and then if you point to your watch they keep the door closed.
Going anywhere else they don’t pull these shenanigans. 5:57pm update still closed even though I have 3 min to spare.

My mom and myself just love this shop !! We’re here quite often. Elizabeth is always so friendly, she goes out of her way to make us feel special .Our family has been shopping with City ’ for about 20 year’s and will continue Thanks …

Elizebeth is so friendly.helpful. it was a pleasure buying my grandaughters get well flowers from her. She helped me get them sent to New Jersey by Monday. she is an asset to your business.
Elaine Moore

I stopped by because I had a groupon I purchased for flowers, I looked around and finally found the flowers I wanted, I let the lady who was helping me know and she grabbed them for me, she was so nice and helpful she answered all my questions since I had a groupon I wanted to know exactly what I could get.
She also went to the back and changed some of the roses. I thought they were fine ha that’s why I picked them, so it was nice she did this because I really wasn’t expecting it. She wrapped them up for me and it looked beautiful!
From this experience I went bak to get Mother’s Day flowers for my mom and once again they wrapped them for me and it looked really really nice. It is a bit expensive but personally I am always willing to pay a bit more if it looks nice, I know I can goto Safeway and they will make them look somewhat nice, but I still prefer this place because of the customer service and extra attention to detail. I know Safeway would never change out the ugly roses and flowers out for me…

This women with highlights told me that the only option for a corsage was only white when I asked if they had pink when she told me only special orders. They could only use roses for corsages. The women gave me attitude which I wasn’t happy about. I don’t know but the service they gave me was «get in and get the hell out».

I ordered a bouquet for my wife for today February 14… I placed the order on February 12^th. It was supposed to be a surprise… the surprise was on me… out and came she went from work, no flowers… what the heck is that 20.99 delivery charge for? This is the first and last time I’ll be ordering from you… the customer service lady said that they will have something delivered to my home but this is after calling my wife and asking her for a surprise she didn’t get and all my surprise plan ruined… paid $ 70 bucks to «drop the ball» Citti’s?

Very friendly & welcoming staff. found the perfect flowers I needed for my girlfriend
Would definitely comeback in future.

I love this particular florist, always have what I want and they take care of me always. They have gotten me out of a lot of trouble.

I just love this little shop, the staff is always friendly & helpful, willing to answer any questions I have. They offer not just flowers but plants & various charming & unique gift items as well. I’ve been in the shop 4 – 6 times in the past year & each time I make a purchase, it’s wrapped nicely & tied w/​a ribbon. Last week, I stopped in & got a plant arrangement in a cute pot for my desk at work. The woman who wrapped it up for me added a lily & over the last few days, I’ve gotten to watch it bloom, how sweet is that!?!

Horrible experience with this florist. I ordered a flower basket for my aunt’s birthday. They promised to deliver fresh ones instead of the ones in the display by the time I pick it up and they promised to be open at 9a.m. in the morning. They ended up opening around 10a.m., after I waited outside for AN HOUR and the flowers were exactly the same old ones in the display! Unbelievable. When they realized they drop the ball there the sales girl wanted to give the money back and cancel the order, but how on earth would that help with my event that’s about to come up?!
I highly recommend to stay away from this location. Go to safeway if you want your money worth and get some fresh and beautiful flower.

Stopped by to inquire about flowers for my upcoming wedding and was told to leave my name and phone number so the wedding flower coordinator could get back to me since she was not in the store at the moment…
It has been a month and i haven’t heard back…
Nothing worse than having unresponsive vendors so if I could give zero stars I would!

When it was time to help my brother find flowers for this wedding, we decided to contact Citti’s Florist. Citti’s has done flowers for a few of my friend’s weddings and events I have attended, so I knew their flowers were great. Due to traffic and other issues, we were late for our appointment with Chris Citti. We called and Chris was very kind and told us to take our time and he would wait to meet with us.
Chris met with us for 30 minutes discussing options and giving us ideas for the wedding. My brother and his wife, decided to have a wedding in Sacramento area, so Citti’s was not able to handle their flowers. However, I thought the service we received was first rate. When I need flowers, Citti’s is my first pick.

I couldn’t get past their bad customer service, so I don’t know how they would have performed as my florist, had I decided to go with them. I had gone for a consultation, not know too well what I wanted for my wedding, but hoping the florist could guide me. She seemed very impatient with me since I didn’t know what I wanted for sure, and was pushy. I had let her know I came to consult with her to get more ideas.
Citti is the vendor I can use through my package I have for my wedding, but luckily I’m able to pick from a different location. I hope the next one I consult with will be much friendlier and helpful.

Ordered a Christmas bouquet/​table piece to be sent to another state on the east coast. It was the week of Christmas, but on ¹²⁄₂₀ placed the order. I felt rushed as soon as I walked in. As I started looking through the book of choices, and even before I picked something, the salesperson (Mary) started writing up the paperwork, where it was going etc.; how did she even know that I was gonna use THEIR service? (First red flag right there) Anyway, chose a nice table setting worth $ 125 with delivery and tax +$ 150. I was assured that it would be delivered no later than ¹²⁄₂₂.
As I was walking out, I noticed a Thomas Kincaid arrangement (which, by the way was less than what I had originally chosen, but the salesperson didn’t say a word about it) S.P. said that it might be sold out, but would check to see if it was available. She called to tell me that it was after checking. (That was good service there.) However, told me that the display may be from last year that would go into the arrangement. (Again, no mention of a possible credit/​discount for this, either. AND, why would I want last year’s display??? Mary had trouble listening!)
The 22^nd arrives, and I asked the recipient if they had received the arrangement. The recip told me that the delivery person dropped the arrangement and broke it into pieces; they would put together another and delivery on the 23^rd (When I say «put together», hopefully it isn’t the same one). No problem, accidents happen; but when I called Citti to explain what had happened, they acted like they didn’t have any responsibility AT ALL in this transaction. So, I went OVER THERE!
I wanted to cancel the whole transaction b/​c of their attitude; shouldn’t have to pay for a service that wasn’t provided. I did realize that I couldn’t cancel the transaction due to the time difference. I strongly suggested that some sort of amount be credited to my card for «inconvenience». Mrs Citti told me that it wasn’t their fault and «it would have to come out of their pocket». I told her that since I paid my money to HER and HER Business, it SHOULD come out of her pocket and she could deal with the out-​of-​state florist on her own; after all, I had no way of contacting the florist on the east coast; I didn’t know who they were!
After my «strong suggestion» this greedy ol’ lady reluctantly agreed to refund the delivery and tax (a little over $ 25) to my card! She then stopped what she was doing and started to apologize to another customer (who had another salesperson helping him — not her) b/​c he had seen what was going on. I asked if she could get back to the task at hand, and complete my transaction. The fact that she made such a big deal of ANY credit and blamed the other florist for my problem was appalling and this is why this business gets 1 star!
I have seen these stores all over the bay area; (I have also seen a couple burned and been rebuilt (hmm)), so thought that I would try one. Never Ever Again!!!

I figure why not, cause they have four locations around the bay area. I’ve talked to two other locations but their style was either more outdated or too far away for pick up on day of wedding. Here, I talked to Gloria — she is very kind, she helped me through the whole process from start to finish for my wedding flowers. She does, however, lean towards her pre-​determined flower packages every time I try to go out of it. I have always knew I wanted all roses from the start, at one point I did wanted to incorporate peonies just for the bride’s bouquet, inspired by Martha Stewart, but she insisted it would be very expensive… so I stayed with roses and she suggested white orchids. There were a couple things wrong though: 1) I was promised two smaller head table flowers, but I got a larger one instead. 2) I also asked for green berries for the groom’s boutonnière but it never happened. 3) I said any mixed flowers but no carnations for the head table flowers, but they were included. I even called a week before the wedding to verify what I was getting yet it didn’t help.
Overall, I think it’s still pricey here cause all the roses seemed much smaller than what I was expecting (comparing to roses from Costco). I would’ve given 2 stars, but reason for 3 stars is cause Gloria is very nice and she kept below my budget (I paid $ 700, still pricey but nothing more than $ 900), flowers overall was okay, but don’t make promises you can’t keep. I made my own bamboo centerpieces as her quote was way out of range and would’ve doubled what I was paying for all the flowers.

I’ve actually been here twice to get some flowers. First experience? Kinda choppy. But whatever, I’ll live with it. Second time there was kind of a nightmare and hilarious at the same time.
So I get it, I’m a dude, I probably don’t know anything about flowers. So the kind lady at the front desk asks me what I’m looking for. I tell her, flat out, what I’d like. They don’t have it. Ok, sort of my fault I guess, I didn’t really think this through.
Then out comes Gloria, who doesn’t really acknowledge me so much but tell the person that I’m working with what to do. «Show him the arrangements in the book» — I don’t want to see the arrangements in the book. I know exactly what I want, and no tacky picture in a book is going to change my mind. So the person helping me tries to call the other stores. No luck on anything. They try to sell me on roses, but please, it’s 2011. Roses? Lets get real.
Ok, well, that’s too bad. Do you have tiger lilies? No. Naked Ladies? No. Birds of Paradise? By order only. Stargazers? Yes! Stargazers. Out comes Gloria again — «Look at these arrangements»
I’m pretty sure I don’t want an arrangement, I mean, last I told you anyway. I finally left with some Stargazers and Asiatics, but it isn’t a fun experience when you’re not being listened to.
Oh, and putting your gold «CITTI’S» foil sticker on my bouquet is incredibly tacky. Your flowers should speak for themselves.

I can’t say that I’m pleased with this shop. My fiancé and future mother to be went in too meet and discuss what we wanted for our wedding. We knew about the $ 2,000 wedding package they have and asked to do a couple of add on’s and provide our own centerpieces which seemed to be fine at the time. We were told by Gloria that it would be calculated and that it would cost a bit more but we would know shortly.
After about a week and a half of not hearing from them my mother in law to be called Gloria to see what was going on… Little did we know but they had not even calculated it. When asked what the cost was apparently she was laughed at and told that at our «budget» they couldn’t even work with us.
Seeing as how we were never even given a price at all I find this to be pretty unprofessional. One of they’re packages IS IN FACT IN OUR PRICE RANGE!!! We were not even asked to make any changes to meet these needs.
I would never go here again, nor would I recommend them to ANYBODY open to ANY PRICE RANGE.

I placed my order for wedding flowers here because after visiting a few florists, I felt like Chris (the owner) listened to what I wanted the best of all the people I met with.
After our initial meeting, though, I felt rushed every time I had to confer with Chris about some detail or change to my order. One thing we discussed several times was that I definitely did not want any shades of pink or any purples that were too pink-​ish. Chris assured me that since my order was small, they could hand-​pick the most purple, most «non-​pink» roses and hydrangeas.
When I got the flowers on my wedding day, the girls’ bouquets were pretty and the corsages and boutinneres (sp?) were fine. I was, however, disappointed because the stephanotis in my bouquet were basically dead and shriveled. (We had picked up the order around 2 or 3 pm, wedding was at 6pm, and the flowers were in water in a fridge until then.)
I was also disappointed that the nine boxes of rose petals that I ordered (that were the ONLY flower décor we had at the ceremony and reception,) were a very pink hue! In the bouquets, the roses were definitely lavendar, but the petals we ordered were pink. I was also disappointed in this because these petals were the main way I was tying in my purple theme at the otherwise silver-​and-​black reception.
I will say that I got compliments on the bouquets, and the size of the corsages. I just wish everything was less pink-​ish and that my stephanotis had looked alive.

One of the best florists around. This is one of the largest outlets for the Citti’s branches. The selection is awesome, and stock plentiful. In fact a lot of online deliveries are all supplied through this office, as they have 4 – 5 delivery vans that are in and out all day.
I’ve had many dealings with this location, and while their prices are in some cases a LOT higher than others, they are for the most part very good for the quality and service you’re getting. Everyone here is just so darn nice, it’s really hard to get mad at them, even if they run out of stock on those lilies or lavender roses you wanted to get your sweetheart. Whatever they’re out of, their staff is knowledgeable enough to have a great substitute instead.
From last minute Valentine bouquets (you will pay an arm and a leg as you can expect from any store), birthday surprises, house warming parties, to even bridal bouquets, they can do it all! They even made a bridal bouquet for me in an hour, two hours prior to one of my best friend’s wedding at the county court, with no hitches, no mark up, and a beautifully done bouquet.
With every purchase over $ 75-​$ 100, you will get a coupon for a free bouquet that you can exchange for in the upcoming month, along with discounts as well. They even give you a follow up thank you call a week or two later to ask if you were satisfied or not.
For the service you get from here, the extra you pay is well worth it.