Royal Brass Incorporated

Absolutely terrible customer service.
I’m not an expert in fittings or hoses and if you’re looking for help, avoid Royal Brass in Santa Clara at all costs. I had bought a previous hose from their San Jose location but I had ordered the incorrect fitting. The asian guy working in the Santa Clara store was an utter nightmare to deal with. I could tell he did not want to help me and was being miserable about it. I repeatedly asked him for the correct pipe thread and fitting end to be refitted on the hose and he pretty much refused. After a few minutes of letting this guy jerk me around, I gave up and went to their San Jose store.
They may have the specialty parts you need but I suggest you find somewhere else because this store has miserable employees.

I really like these guys. I am new to a facilities position and needed brass fittings, chilled water hoses and a lot of advice. I explained I was a newbie and they were very careful to explain things and make sure I had the right pieces to do the job. They cut and assembled the hoses and had them waiting for me when I arrived. The job requirements changed before I got started and I had to go back and exchange pieces — no problem. Even looked up information for me in the manufacturer’s manual… basic stuff like «how tight should I tighten this fitting?» Good information, great service, fair pricing. They are my go-​to place now.