Public Storage

very helpful. found me the perfect space for the cheapest price

Was very happy with the unit until I received notice of a rent increase – from $ 53 to $ 84 after only 7 months of renting from them. A 58% increase! They have the same size unit at the same location posted for rent on the internet for $ 60/​month. Shows complete disrespect for their existing customers.

i usually dont like giving bad reviews but todays experience was BAD! i reserved a space online with the $ 1 a month for the first month. when i got there thankfully i was the first one there because the process from beginning to end took forever. my 4 yo daughter and i looked at the unit and it was an indoor one and asked if there was one i could access from the outside. she checked her paperwork and said yes– checked that one out and i liked it so she gave me the lock to put on it. when we got back to the office she said the one i just put a lock on was no longer available and the only one she had was the first one we looked at. since there were no other options i agreed to it. then as she’s processing the paperwork someone calls and tells her i cant get the $ 1 first month deal because my husband already got the deal. at this point i honestly wanted to leave but today was the day we had to get all of our stuff out so i paid $ 277! i felt like it was a total ripoff. when we finally got all the paperwork all done we had to go back and change the locks from the 2^nd unit she showed me to the first. well going into the hallway — the code didnt work. so she leaves me there as she goes back to the office and she comes back and says we went to the wrong door… so we go to the next and the code doesnt work again… wrong door again finally we get to the right door. it finally opens. then we get to the actual unit — she cant seem to open the door to my unit. i had to figure it out. on top of that there was a guy there who had all his stuff in the hallway and i let her know i need space to put my stuff — i couldnt even open my unit door all the way. we had to wait til all his stuff was put of the way. i felt bad for all the other people waiting after me– she had to keep asking them to wait outside because she couldnt leave them in the store while she was out. it was a horrible experience. i know what it likes to be in business… i wouldve given the $ 1 special or some kind of perk for all the hassle. all i know is when the next months due is up im out of there.

After much research for finding the safest, nicest storage facility, and best deal for all my important belongings, this by far exceeded all my expectations. The customer service was top notch and very thorough. Very happy with my choice. Ask for Steve or Craig for all your needs met. They were sensational with answering all my questions.

The staff is nice and helpful, but storage units in this place gets broken into. I say this my unit along with another was broken into recently. After talking to cops, it turned out that it not an unusual occurrence.
The cameras were useless because they are high and far away and no one could see their faces.

I dealt with Craig around 3 times and he was always great. I am super impressed with this place. No worries, large space, great price and very good customer service. 5 stars all the way.

This Public Storage had the best rates in the area! I needed a rather large storage unit (10×30) which this one had, others didn’t. I found Craig, the manager, to be very helpful, friendly and accommodating. He got us checked in quickly and smoothly.

Putting my extra garage junk here has been a godsend. The prices were significantly lower than other properties in the area, it’s conveniently located between work and home and the manager Craig has always been supremely helpful and courteous. The auto-​pay feature is very convenient and it’s always clean and well lit. Couldn’t ask for better.

Location and service are fine but they jack up the rent significantly every year, $ 50+ then $ 60-​something then $ 72 now $ 83, a 14% average hike per year.

Craig does a great job and is always very helpful.

My lease was expiring on my apartment, and my new place wasn’t going to be ready for a few months due to some delays. Panic mode? Nope, enter Public Storage!
I was living in Sunnyvale at the time and checked all of the public storage locations near me (there are a lot… a lot more than I would have guessed). This location had the lowest prices by a noticeable margin. Couple that was a $ 1 first month rent option, and my interest was piqued.
I called ahead and let the manager, Craig, know that I would like to come by to check out a 5′ x 10′ unit. When I arrived he was very friendly, knowledgeable, and accommodating. He let me know that purchasing a disc lock was a requirement for renting a unit. Public storage sells these for $ 17.95 if you don’t have your own or want to buy it from somewhere else (which you of course get to keep after you move out of your unit). Additionally I purchased some packing tape and mattress bags in anticipation of my move, but it turned out I didn’t need these and was able to return the unused, unopened items with no trouble.
As for the unit itself and the facilities, they were adequate for my needs. The place isn’t pristine, but it’s by no means dirty or dusty. I can tell the floors must be swept regularly, and I’m sure Craig and the rest of the staff here make the rounds often to make sure everything is in proper fashion. I certainly wouldn’t be giving out a 5 star review if I felt dissatisfied in any way, shape or form. I ended up only needing a unit here for a little over 2 months, but I would highly recommend this location to anyone looking for short or long-​term storage needs!

This was a great storage option for me and my boyfriend. We needed something in the south bay and were told this location would give us a great deal on our unit (and the did!) The manager was helpful and friendly and they have done a good job following up with us after we initially rented the unit. The unit was a nice size for a decent price. The location is right by the freeway and they have a lot of security measures in place to keep your stuff safe. The unit did not have climate control but it was dry and cool and I don’t expect any issues with weather.

We have used Public Storage on Laurelwood Road (Santa Clara) for two years and have been extremely satisfied with this facility. Staff is super friendly and helpful and we’ve had no issue whatsoever. Would highly recommend using these guys!

My experience with this Storage facility has been great. Booking online was simple. Cathy was a pleasure to work with and got us in and out of there quickly. She’s very helpful and thorough. This facility is very busy but from what Cathy explained it’s watched very closely by the owner.

Very happy with my initial experience here! The manager is super friendly and helpful; we were in and out of the office with a great unit within 15 minutes. He wasn’t pushy or trying to upsell by any means.
There could definitely be more lighting in the inner storage area… I had no idea my actual unit had NO lighting so if you’re trying to access anything after sundown, bring a flashlight.