Extra Space Storage

Excellent staff, great location, clean units, variety of sizes. I’ve used ESS for residential and commercial storage, always pleased. David, Kacie and crew are helpful, knowledgeable, considerate. Pricing is straight forward, with frequent discounts /​special rates available. Worth full price.

Just coming up on a month of using this storage spot. Kacie and David (the store managers) were reasonable, friendly, and helpful. Kacie showed me all of different storage units and answered all my questions. Today when I requested a short extension to the unit I had picked, they were willing to work with me and charge by the day. Overall good experience.

These guys saved the day! I needed a spot TODAY and they hooked me up. And they went above and beyond and were simply fantastic.

Last weekend I went to check out Extra Space Storage and Bob graciously showed me around at some different sized units. Just yesterday I went back in with my husband and Kacie helped us out. She showed us the 5X5 unit and was very helpful. She was extremely friendly and polite. Katie even got to know us a little bit. I would recommend this facility to anyone as they have decent prices and a friendly staff.

Kacie David and bob great people funny happy awesome help recommend to come rear spaces

This self-​storage was decent and clean. Prices did rise over time –it seemed rather rapidly. I chose a new storage and moved today and I just wanted to give Bob a shout out for really being helpful and for doing all he could to help us with that which was most appreciated! Thanks Bob!

I needed a storage unit just for the month (as I’m moving out of town and couldn’t get it all in the truck) I went online and found them, and reserved online. It’s very clean and I’ve used a lot of self-​storage places as I move a lot. The young lady in the office called to confirm a few days ahead. When I showed up she told me there was a special on a unit on the ground floor near an entrance and the first month was free! I was in and out in about 15 minutes! She was fast, professional, and efficient! I wish I could remember her name, but in the move it was so chaotic. It was her anniversary though!!! :) Thank you again for making a stressful day much less so! I would recommend them 100%.

An extremely fast and pleasant experience getting a storage space on short notice. Kacie at the front desk was very nice and professional. She took her time and gave me a few good tips on using our space. There were only a couple small downsides that had nothing to do with the customer service. The elevators could be a little bigger, but more importantly they should have better sensors on the doors. The sensor only opens the door if it actually hits you! So our bodies and furniture got rammed a few times by the door. Also, the lack of lighting inside the unit is a severe oversight. Even with our own flashlights, it was hard to deal with.

Sign up was cake, checkout was cake. Did monthly automatic payments so everything was a breeze.

This facility is well managed with very knowledgeable employees that will assist you as needed. In particular, Kacie was very helpful. With respect to inside storage, some of the corner are difficult to negotiate when moving long items such as ladders.

Mostly very good:
— Staff very friendly and helpful
— Clean
— Easy access to the unit
The *only* beef I have is that they did not mention the required insurance ($ 12 or 22 per month?) when I inquired on the phone. Even after asking if there were any hidden charges. Not a big deal, but it really should be mentioned so people can make informed decisions when deciding between facilities.

Kacie and staff really make this place work. They have always been very accomodating, always trying to make things work for you. They managed to get me their truck — so I could move in –last minute. Great staff, great location, great prices. By the way, do not try to drive in from San Tomas into Laurelwood directly. Can be very dangerous to merge into Laurelwood. I always drive to the traffic light, make a right and go around. Much, much safer!

I had a great experience here. My SO found them somehow on the interwebs and I went to set it all up. David (Manager) and Kacie were very very helpful and friendly. I also, by chance, met the CEO and another executive during my visit and they were very friendly to speak with as well.
Would I recommend them to others? Without hesitation.
The facilities:
It’s very easy to get to off of 101 & Montague Expy. Access to most of the units is gated and personal code protected. The buildings are clean and well lit. Lots of cameras around as well. There are also lots of places to park while un/​loading your treasures.
The staff:
On my visit everyone was very friendly and helpful. It was a great experience. The lease signing process was all handled digitally and they emailed me copies of the documents when we were finished. Very cool and modern.
The cost:
Yes, storage in the bay area is expensive. There’s no way around that except to find a place farther away. That being said, for my required balance of cost and convenience of access, this location fit the bill. I searched several other major self-​storage brand websites for comparable lockers and prices in my chosen area and these guys came in as the winners.

My parents had their stuff stored here for about 7 years, and then last year due to my dad’s health problems, I had to transfer over the lease to my name since my dad wasn’t able to pay for it anymore. They were very helpful and understanding through that process (especially since my dad had missed a month payment), and the process to switch over was painless. Everything is electronic, so it was nice not to have to sign tons of paperwork. There were also able to grandfather over the cheaper insurance rate my dad was paying to me. I was paying total $ 251 a month with insurance ($ 9). I’m not sure how often the rate increased on my dad, but I’m aware there had been some increases throughout the 7 years, but I can only speak for the time during which I had the lease.
We had an indoor 10X15 unit on the second floor. My building had two elevators that were conveniently located (and better than lifts at other places), with plenty of flatbed dollys available, and hallways are well lit. They have tons of cameras everywhere, with motion detection technology, so everything seems very secure at least for the indoor units. Also, they have lighting INSIDE your storage unit, which I know some places do not have.
After a year, it finally made more sense to move the stuff down to where I live now in San Diego (and also cheaper), so I ended up transferring it to another Extra Space Storage down here. Again, they were quick and efficient with the move out, and they even were able to take care of the San Diego paperwork from their office. Thought I’m paying $ 100 less for my unit in San Diego for the same size unit, I can see the differences in facilities (lighting, elevator, equipment), so there may be some justification in the price difference (plus Silicon Valley is just an expensive place as is).
What was cool is that they staff knew who you were, even thought I would only pop in maybe once every 6 months to a year (me or my dad). There was some damage to the drywall of our unit, because of something that happened in the unit next door, and they were cool about it, and the manager remembered that my dad had reported it a while back and said it wasn’t a problem.
Overall, it is an above average facility with excellent staff.

So helpful and accommodating! Great staff, great rates! Would definitely recommend!

Best Storage place that I have found in the Bay Area. It’s Affordable it’s Clean, Secure and has The Best Staff. And It’s Open Until 10 p.m. Every Day!

As far as the facility itself goes, it is always clean, super convenient, and the employees seem friendly and helpful. If you’re looking for something short term, I would recommend this place. However, I moved in to a 10×12 about a year and a half ago and my rate has now been raised twice. When I called and asked about the increases, I was informed this was a standard increase, one increase after 5 months and now I can expect to have my rate increased on a yearly basis. So, where $ 148 for my 10×12 was reasonable, the close to $ 200 I’m now paying is not. I will be relocating my belongings to a different storage facility with a more reasonable rate for long term storage.

Amazing place; incredibly helpful staff! We only wanted to rent a storage space for one month but the staff was still sure to be responsive and helpful.

Does anyone love needing to pay for extra storage in the Bay Area, when you remember living in places back east that have attic, basement, and garage? I don’t! However, the staff is pleasant and helpful, and they made it clear that they wanted me to be happy with the space I chose.
Unlike other storage places I’ve used over the years, I have always been able to find a cart. Yes, there isn’t a lot of parking, but people can be creative about where to park. Once, when I parked in a marked space in front of a garage-​door type storage space and the people wanted to get into their space, everyone was very nice in the way they asked me to move.
Yes, the off-​ramp merge from 101 is crazy-​dangerous — but I blame the state and the city for that, not Extra Space Storage. Be cautious!

This storage facility is like most I’ve encountered: it has some issues as the other reviews have mentioned, but overall it’s a solid choice if the area works for you (that 101 S off-​ramp though…).
What really stood out to me was the service from David and Kacie. They’ve always been very friendly and helpful, working with me to get the best rates and answering any questions I have, etc. Usually basic stuff, but a lost art in the world of modern customer service. David did go above and beyond once in helping me move some heavier furniture and throw away some large trash (an office chair, etc.).
Unfortunately, having your unit broken in to kind of overrides anything else I could say about this place. I was assured that the new facility was safe, with a single break-​in once before a «while ago.» There are a few scattered security cameras, but the outside units are not very well secured.
I moved pretty much my entire life into an 8×10 to move down to LA to help my mother with an upcoming surgery. After being away for two months, I return to my unit to find out it had been broken into and ransacked, as had several other outside units. The burglars apparently ripped the lock mechanisms right off the shudders, negating them altogether.
So, now I have to figure out what’s gone, what’s destroyed (they were obviously in a rush and tossed everything around quite a bit), and file a claim for a limited reimbursement (higher insurance protection costs more and more each month, and I opted for the basic choice given the reassurances I had that my belongings were protected).
I’m surprised none of the other victims have written Unilocal reviews yet. I’d be curious to know the extent of total damage done.