Prada

This Prada store has one of the friendliest staffs. I had Susanne Bello help me when I came to shop. I was looking for a good work shoe as shoes are Prada’s specialty. Susanne was extremely helpful and even helped me pick out a few of the latest Prada shirt, ties, and suits. I did not know Prada suits could look so good. When you come to the store, ask for Susanne, and she will take good care of you. Just beware of Prada’s return policy as only store credit will be issued for refunds. So make sure you only buy things you want and need so that you can minimize the exchange and returns later. Happy shopping during holidays!

This Prada store is very beautiful and not too crowded. It has some beautiful clothes and displays of wallets, belts, and shoes. I purchased some nice, classy looking tops and look forward to wearing them to church. The people working there are friendly and courteous.

I like how this store has a wide selection and how it’s a huge inside. I’ve never been a fan of Prada but I decided to check it out. Like most of the luxury stores, they had a guard next to the door and he just had this stern look.
Never did anyone greet me nor had any interaction with an employee. The store wasn’t packed. I would’ve expected more to be honest.

Horrible customer service! I expect to be greeted when I walk in a store! I am superior to the low level retail clerks… they are there to kiss my feet! This stores bad service is why Prada sales are plummeting !

I actually stopped by the store more than once and always come back to this prada store. Once was in the spring 2014 with my boyfriend and best friend, let’s just say we weren’t dressed in the nicest attire, but the workers were really friendly. I was on the look for my own gift and I came across many different style of wallets (all gorgeous btw) however, I couldn’t decide. The person helping me was an asian man that was completely the best sales associate I have met dispite how we all looked that day, he actually helped me make a decision to wait and really think about my purchase without pushing me to buy it on the spot. I left empty handed that day however, due to the experience I wanted to come back for sure to this specific prada store.
Now for my second visit in October 2014, I already had my eyes on an evelope styled wallet that doubled as a clutch (I wear it as a clutch because I’m a small person). This time there were two men working and they were with clients. They were running around pulling out the displays while greeting my boyfriend and me and politely asked us to wait instead of ignoring us. Once one of the sales associate was free, he actually went straight towards us and helped us look for a black evelope wallet. I forgot who was helping us but I can honestly say the male workers at this store are super nice! I usually feel uncomfortable with sales associates but he was incredibly nice. Anyways, I got my wallet and I was more than satisfied with the service.
I’ve been to the Livermore Prada outlet and the SF Prada boutique… I left both stores in a matter of minutes due to the mugging and workers ignoring a costumer who is willing to buy these items. Which is why I decided to do this review after encountering such rude service everywhere else EXCEPT here. I love the service in the San Jose Prada store.
I plan to come back again this spring and fall to look for a mini/​small daily bag.

The 5 star service here is definitely due to Miguel. I’ll definitely be paying him a visit to snag the perfect V-​day present for my S.O.

Five star reviews for Jerome. He is very attentive and super super friendly. He is really really patience to me, as when it comes to purses, it is very hard for me to decide which color, size or style to go for. He helped me order the purses I like. And works his best to make sure that I am happy with my purchase :) sorry it takes forever to leave this review for him, but for Jerome, he definitely worth more than 5 stars. !!
whenever i need a new purse, I will definitely come back to Prada: D

I bought my first Prada purse double zip tote here last year and I still love it. Paddy helped me and he was very patient with me as I was nit picking on some things. I appreciate the fact that he had so much patience. I will come back to buy more from this store in the near future since it is so close to home. And all the employees are very courteous and polite.
I’ve gone to the Prada in San Francisco and I just walked out because of the employee’s stuck up attitudes. I’m personally boycotting that store. Although I am thankful that my husband bought my Christmas gift at the SF store (a matching wallet/​purse/​clutch), I rather he bought it at the San Jose/​Santa Clara Store.
So glad there’s a Prada in San Jose/​Santa Clara.

Great item I love prada, Excellent service. Highly recommended will came back definitely. Employees are friendly and helpful.

After an unpleasant experience at Tory Burch, my girlfriend and I were still on the hunt to find her a wallet. As my girlfriend and I entered the Prada store, our presence was acknowledged via a head-​nod by Jeremy, one of the sales staff. This really turned me off. I mean, how much effort does it take to say «hi, how are you?» I’m never afraid to voice my opinion, so I immediately mentioned how disingenuous I thought his greeting was.
However, Jeremy immediately asked us if we needed any help and seemed very attentive as soon as I made that comment. I’m not sure if he heard me or not, but everything was pretty good from that point forward. I ended up buying my girlfriend a beautiful wallet and we’ll probably be back to get her some matching purses.

I never owned a Prada product before and this was the first time I visited Prada in Valley Fair. I met Paddy on the day I came in the store, Pad was so nice and very patient with me. His service’s outstanding!
It was the 1^st day on Chinese New Years and I came to Prada store while I was having a Vietnamese traditional dress on (needed to go to temple afterward). After having a conversation with Pad, I decided to buy one handbag from Prada. The bag’s box plus the shopping bag was so huge and it seemed hard for me if I carried it to my car, even though I parked not far from the Mall’s gate, so I asked Paddy if he could help. And Pad, without a second thought, had helped me to carry it.
I really love the new bag I bought, but more importantly, I really appreciate Paddy and all of his friends who worked in Prada store the day I visited. They all were very nice & friendly. Honestly, their friendliness’s must better than people who worked in Louis Vuitton at the same Mall.
I will definitely come back to Prada in Valley Fair again.

YAY! I am a fan of this place. SO glad they’ve open a store in Valley Fair. I’ve been here twice, and both times I received wonderful help. First visit the associate one was a little pushy but the second time sure made up for the first.
My visit today was great ;) Was given several bags to look at based on what I was looking for, without any pushing. I wasn’t ready to purchase because I have a problem with commitment issues. When I do finally make up my mind, I’ll be back to this location ;)
Attention and service is awesome.

If you’re going to spend your hard-​working money on high end items, this is the place to do it! The staffs were not only friendly, they went the extra mile to see if they have search the item for you. I went into Prada to check out a few handbags that I saw online and wanted to get a feel for them. Paddy, the SA, was not only patient with me, but he give me other helpful suggestions that suites my body type. Although I didn’t buy the handbag (since they didn’t have it in the sand color), I left the store feeling wonderful. Thank you Paddy for making my Prada experience enjoyable compared to other stores. You’ve surpassed Nordstrom’s personal stylist! I’m definitely going back again on my next shopping spree!

A little background on me — I am a former Prada employee with 5+ years so you can say I know the company well, the products well, standards for service, etc. So if I happen to stumble along a Prada boutique when travelling, I always take a look.
Also note — a few days earlier to my Prada SJ visit, I went to Prada SF where I received HORRIBLE service, which, of course I reviewed and gave 1 star. This was back in July 2013.
Well…I can tell you that the SJ store is awesome! I received *EXCELLENT* (yes, all caps and asterisks means I’m serious) service from Alexis (sales supervisor), Miguel (Donna RTW sales/​manager?) and Izabela (store manager). Their service really brought me back to the good old days at my former boutique because they just shined with amazing customer service! They really took care of me and took the time to show me new products I’ve never seen, while making me feel comfortable and at home. I noticed other customers walking into the store, and the staff made sure to greet them with a genuine smile and hello, then assist them with their needs. Thank you for the hospitality, Prada SJ!

An excellent experience topped by friendly associates.
I’ve never explored this Prada store before, though I’m a regular at nearby Burberry, but I had high standards for service and Prada absolutely met them. One of the male sales associates (whose name I unfortunately didn’t get) was quick with finding sizes for a pair of gorgeous shoes that, while out of my price range, are some of the most beautiful pairs of footwear I’ve ever seen. I hate to cheat on Burberry, but next time I’ve got the $$$ i’ll definitely take it to Prada.

Nice big store, but with a creepy security guard. I’ve walked in here a few times to check out the various styles and colors of handbags and every single time, a different staff helped me, but they were all very friendly and helpful. Unfortunately, they don’t make the color in the size/​style that I want so I’ll have to keep hunting for a new handbag, but I’m hoping they’ll surprise me with a call soon.

EDIT: the SA is named Paddy!
I fell in love with a prada bag in Chicago a while ago. Except the SA’s there were whatever, and I’m a poorer than poor grad student, so I walked out of that store empty handed. Last week, I sent my mom pix of my latest purse obsession, and she fell in love, too.
So off we went to prada vf to check out the purse together! I honestly had no idea we were even going, so I walked in all gross, in an old hoodie and jeans, etc (seriously, I was in one of those grocery shopping at 7am where nobody sees you outfits), and the SA who helped us was great.
He was attentive, pulled multiple purses for us, wrote down the purse info when my mom was indecisive, and didn’t even change his attitude or force a sale. My mom still needs time to think about this, but you can bet well be back here to work with him when she decides to buy the purse.
ALSO, at all the nicer stores I’ve been to (LV, Gucci at Santana row, Tory burch at vf with the worst customer service EVER), the attention and customer service we received at prada was hands down the best. Seriously, it beats Nordstrom.
I don’t remember the SA’s name, so I’ll update when I get ahold of his business card later… he’s a tall-​ish asian who wears a silver watch and is left handed. Hope that helps haha.

Very large and beautiful store! I’m not particularly a Prada fan, but I liked how everything was organized and well lit. Has a great welcoming feel :)
I always like to just look freely without being bugged, but it would’ve been nice to be asked if I needed help rather than being monitored from far away as if I’m going to shoplift.

Before this Prada opened, the closet Prada was in the City. The staff from the SF Prada is the most unfriendly out of all the Prada’s I’ve visited. So friends from the City, I say go to Valley Fair Prada, because they have the most AWESOME staff and your shopping experience will be pleasant and fun!
So, I was THRILLED when Prada opened up close to home. The most exciting part of Prada coming to Valley Fair, was when I stopped by the store for a customer service issue for my Galleria handbag, and the GM, Izabella (she is super sweet, so nice.) and my new friend at Prada, Miguel (he’s also super sweet, again so nice), took great care of me and my Galleria! Miguel in particular is awesome — he is very helpful, friendly, and his love of all things fashion is geniune and apparent! :) It should be noted that I contacted SF Prada for the same customer service issue, and they said they couldn’t help me in a rude, I don’t care fashion.
So, take a lesson SF Prada: customer service does matter. And the staff at Valley Prada will take GREAT care of you and all your PRADA needs :) Can’t wait to come back and shop some more with Izabella and Miguel!
Thanks again, my new Prada friends :)

I have been looking forward to the opening of this store, ever since I saw that Prada was finally coming to Valley Fair. If Prada is good enough for the Devil, why shouldn’t the rest of us be able to check it out? :)
The store is freaking gorgeous. I thought it was going to be small from the storefront, but the store opens up beautifully into three sections. In the front section (into which you enter upon coming through the store entrance) is the wide selection of purses, wallets, and other leather accessories. The second section is women’s clothing and accessories, and the last section is men’s clothing and accessories.
I adore this store, and it is way better than the Prada in San Francisco. For one thing, the selection at this Prada kicks the smaller SF’s store’s butt. Yes, there’s less carpet here (particularly in the front section of the store, but who needs stinky carpet when you have gorgeous marble tile? Ha, or what looks like marble to my untrained eye.
I was in awe of how pretty the store was (eye appeal is buy appeal!), but my only slight gripe is that the storefront from the outside is all dark, which isn’t as beautiful as the bright and open store within.
More importantly, service here was wonderful. I was here on Friday just checking things out, and many associates asked me if they could help me, but I was all right. I scoped out the store and saw some items I would need to more closely review, but my favorite associate, Taylor, wasn’t working. I decided to wait for Taylor. I came back on Sunday, and there he was! I asked Taylor if he could help me with a purchase, and he kindly left his post in the men’s section to come with me to the purses/​wallets section. He answered my questions, checked for different colors of items I wanted, and he found me just the right item for me. He asked me if I wanted something to drink, and to be honest, I was thirsty from all the hot lights in the store. I drank some Pellegrino while waiting for Taylor to wrap up my gift.
I haven’t worked with any other associates in the store, but if Taylor is any indication, expect great service, sweet and thoughtful attention to detail and to you, and non-​pushy help from the associates here.
Love my gift, love the service, and love the store.
P. S. Drat the luck; I so wanted to be the first to review!