Playgrounds Unlimited

Playgrounds unlimited offers top quality construction services which can’t be overestimated. Honesty in dealings is the number one indicator of you have picked the right business to work with, particularly in construction. Joe and his team were extremely honest and transparent. This alone is a reason to contract with Playgrounds Unlimited. They also always arrived on time, worked diligently, cleaned up at the end of each day and stayed on schedule. The quality of their work was top-​notch and always done with a smile. I recommend them without hesitation!

I am very happy with the rubber surface work and other work in my backyard done by this company. This company was recommended by my son’s elementary school. The pricing was reasonable. I did not pay anything until they completed and we inspected the work.
The owner planned out and communicated about almost all things really well. The work was done in time as planned. The owner also allocated the workers efficiently. On the days when the concrete and rubber surfaces needed to take time to dry, two workers were on the site; on other busy days when the work was complicated, I saw seven workers.
The owner and the superintendent came to check the work progress and talked with me several times during the construction; and I really appreciate that. For unexpected additional work he thought to be good for me, the owner explained clearly about it and gave me choices of having his workers do it or leaving it to our own. He also let me squeeze in a couple of additional work that I came up with during the work process, while making sure that he was in good control of the work schedule. The owner also gave me tips on how to maintain the rubber surfaces and their borders beyond the one-​year warranty.
All workers on site were nice, courteous and professional. They showed up everyday at 8am. One foreman was on site everyday for the first 13 days, and another foreman was on site for the last 2 days. I appreciated a lot the consistency. Both foremen have worked for this company for over 12 years.
If you have any questions, you are welcome to send me a message and ask.

I own three preschools in Milpitas. Starting out, it is difficult to budget the kind of money needed for a new playground. Well, we finally can replace our playgrounds. I had installed my own playground in the past. What a nightmare! Well, I got the privilege of working with Jaime at Playgrounds Unlimited. We were under a strict time crunch and up against rain. We had all sorts of issues, none of which were Playgrounds Unlimited. Jaime stood by me and helped me figure out every problem. And got the job done in time for the kids to return from break and play on their new yard. I am sold! I will only hire this company from now on for any playground needs. Even if you think you cannot afford playground specialists. In the long run, they save you money and headaches! If I could write 10 — 5 star reviews for this company, I would. Thank you Playgrounds Unlimited. I can’t wait to start our next project.

It’s been a mixed experience with P.U. (unfortunate initials). On the good side, they did what seems to be a quality install of the pour in place rubber for a very small home playground over an existing paver patio (around 9×20). They (claim they) protected the pavers so that I could remove the rubber later with minimal damage, and for the water to also drain through the rubber to existing patio drains. They also delivered and spread shredded rubber mulch over dirt in a separate area although they brought only half the mulch and later said they couldn’t get the same color and would not complete the work (instead discounting half the mulch). At the last minute we added to scope of work that they would rework the pattern in some existing pavers to provide a paver border at the edge of the rubber playmat. I waited for an install date for all of the above, didn’t get one, then finally told them I had a hard deadline of two weeks to get it all done around Thanksgiving time, and they MET that schedule! I was VERY thankful they got it done in time for my play structure to be installed before a family visit for the holiday.
On the challenging side, the customer service and communication are poor as others reported. I have probably had upwards of 50 emails and calls to them, including to see if they had scheduled an install date yet, to follow up on mulch work not completed, to respond to their billing inquiries to tell them the work was not totally done and never got a response until the next month’s ‘pay your bill for work completed’ UGH. They actually sent me a CERTIFIED letter after we signed a contract and before the work even began notifying me that if I didn’t pay they would put a mechanic’s lien on my house — that set the wrong tone for the whole transaction (put it in the contract like everyone else, guys). They put me on their calendar for specific days and never told me to expect them (I work). They brought half the rubber mulch and then said they couldn’t get the rest in the right color, and we had to have more emails working out the deduction at the right amount. The estimator (Lionel) knew I wanted to remove the rubber in future years but didn’t think to specify putting a protective layer on the pavers, it was the install guy who later put 2 and 2 together and caught the omission in the scope of work. The truck that does the rubber processing for the playpour leaks oil and rather than carry an oil pan they took a big piece of board I was saving for a project to put under their truck without asking and said they’d bring me a new one later — never did.
There seems to be a hefty profit margin. They claimed that reworking my pavers was a significant project, and based on what they told me I thought they’d be taking up pavers, custom cutting them to create a new border within a field of pavers, and it would be time consuming (like tile for example). They quoted a lot of $ 000’s for redoing a paver border. I talked their price down some. When they showed up we drew a chalk outline where I wanted the border, the guy took out a circular saw and cut a trench through my existing pavers, and plopped the new border in place. Not the big job they described and he was gone in a few hours. I feel very misled about that.
I am hoping that the poured rubber will last a long time and so far am very happy with the result and the ability to use the rubber surface for ride on toys and bikes too, which mulch would have prohibited. I am giving them 3 stars because despite the problems I think it is a good product and their installers are good people who mean well and are good at what they do. The schedulers/​estimators/​managers/​administration are who need to get their act together.
[After P.U. finished the rubber surface, I had my play structure put in by
and I highly recommend Scott — very responsive, knowledgeable and they customized an off the shelf play structure to fit my small space, and worked with the manufacturer to ensure there would not be any safety issues in their modification. Scott also showed me where to have a rotting retaining wall rebuilt to allow for a swing path and thus I could have two swings instead of one. They have a new showroom in Santa Clara or Sunnyvale. They will install rubber mulch or mats but they do not do pour in place rubber — that’s why I had to contact P.U. for the rubber surface.]

Not the type of company I want building my childrens equipment. Shotty work. They did not return my calls or meet there dead line.

I do not understand why a business does not care about there customers but this business has to be bad when the management puts me on hold to try to calm down a customer I can hear through the phone. The guy was screaming Im tired of you guys screwing me around. After ten minutes of being on hold I hung up. They had my phone number and never returned my call. Better for me.