Jazen Tea Santa Clara

Made this Unilocal Account just to let managers or someone about the customer service here is very bad, not welcoming at all… I Only come for The Phở, and Drinks and THAT’S IT… The small short old lady is always in a bad mood never seen her smile. This same old lady throws Menus around and looks like she’s miserable… Hopefully happens with her .I come about twice a week and she’s always there at night.

Came here by mistake – meant to go to the one in Santa Clara. Ended up at this tiny place. My bf’s sister got her drink and they added strawberry bits. Normally would’ve been fine, but the strawberry chunks were sour. Yuck! No one wants sour fruit in their tea.
I got hot milk tea cause it was cold outside. This is the first place I’ve ever been to that doesn’t put pearls in hot milk tea. Their reason? «Because the tea is too hot.» yeah no kidding. It was like a temperature of boiling. I had to wait almost 30 minutes before I could drink it without burning my tongue.
The phở in the restaurant looked good though…

The cashier lady name Thanh Thao printed on the receipt, an older lady did not want to honor 5 star free snacks offer. First she stated it was not in the system. I showed it to her. Then she said only 1 spring roll only and popcorn chicken snack would not apply. Never come to this location again!!! Come on lady. Customers spend money and you take away one free offer of snack thru the 5 star account. Shady!!!

I kept coming here because it’s the most convenient Jazen location for me to use my free drink card at (from their anniversary celebration). If I were paying for my boba tea, I would probably go almost anywhere else, and lately I am beginning to think it isn’t worth coming here for the free bubble tea, either. Of all the Jazen locations in this area, this one has it together the least.
To start with, they seem to consistently not know what the new promotional drinks are. When I came in to first try the mojito, they claimed it wasn’t out yet in spite of the announcement via email. Same deal with the frozen mint hot chocolate – they don’t get the memo until maybe a week later. They also keep trying to find ways to charge me for my free drink when other locations do not; if a drink comes with boba and you want to switch it out for coffee jelly, they switch it at any other location without extra charges, but here, they charge you. There’s also an older lady here who will give you the dirtiest looks if you use the free drink card here, and I am pretty sure she purposefully delays the free drinks. People came on after I had ordered, ordered drinks, got them, and left, but my drink wasn’t done yet. Another guy came in and sat down, ordered phở, and got his food before my drink came out (he came in after the other two guys left with their boba order). When I finally got the berry blossom tea I ordered, it came out looking like mud, tasted weird (not good, like over-​steeped and old Lipton black tea bags), and the whole outside of my reusable mason jar (from Jazen, should entitle you to one free add-​on per order for life, but at this location they’ll charge you anyway) had sticky syrup or something all over it. What is going on???
On another occasion, I had ordered a jasmine milk tea with coffee jelly, and something was super off with the milk from this location that time (I had ordered a milk tea before here and it was fine, but have not ordered a milk tea from this location again since). It kinda made me feel sick and I had to pour the rest of it out. I don’t know why, but this location always seems to make the whole experience unpleasant to the point that it may be worthwhile to drive further for the free drink or simply give up on it.
My advice is to go to ANY other Jazen location. They will treat you better and you are more likely to get your drinks right. Or just another boba shop entirely.

Thanks to Unilocal,it was not hard for us to find this place. Once again (in case people missed it) Jazen Tea is located INSIDE Phở Hoa.
Was just craving for bubble tea so decided to give this place a go. The staff was really friendly. I ordered large and the cup is HUGE. It may not look like it, but it’s really big and I couldn’t be happier. The cup looks cute too.
We ordered the classic milk tea with boba. I don’t really like my tea to be too sweet so I ordered 25% sugar level and it was just right. Will definitely come back for the boba tea and probably dine in next time.

The location to this Jazen tea isn’t in the ghetto of Tully. The people are super quick and super nice, the place is small and it’s directly apart of the phở restaurant; the other has it’s own section.
Overall, I like coming here for quick simple boba drinks.

I cry a little inside when I pay $ 4 for a cup of coffee when I know I can get a huge delicious cup of Jazen Tea for the same price.
–Some of the best milk tea I’ve tasted
–Jasmine Green Tea Calamansi is the most refreshing (& healthy) drink I’ve had
They are open late (till 2 AM usually) and they stay busy!

So here’s an update… after reading previous Unilocal reviews i was able to find a contact at their corporate headquarters. I sent them a long email explaining why I would never visit their Santa Clara location. Within the same week I was contacted by the VP of Operations and Marketing Coordinator (Kan). I have to say I was very impressed with their professionalism. To make a long story short… they listened to me and took my issues to heart. They promised proper training to their staff and much more focus on the customer. I was hesitant to listen to Kan at first but the more we talked… the more sincere she sounded.
So, I gave them another shot. I went back to their location last Friday… and it appears they have a new person at the front register. The manager was very nice and polite. She apologized for the previous experience and took care of my order for me and my son. This particular trip to Jazen was pleasant and I was satisfied with the resolution. The drinks were refreshing and tasted great. I thank upper management for listening and appreciate their willingness to go above and beyond to make things right.
All is well in the world and I have restored my faith in humanity!

Located inside Phở Hoa and opens late even on a weekday night (12am). Great for hanging out with friends till late since there are very few options in the south bay. The drinks arent great, but at least its a place to chill out.

Was craving boba very late at night while visiting the area with my boyfriend, so decided to pop into Jazen Tea.
We firstly had a hard time finding it, but it happened to be inside a phở place. Ah ha!
Since it’s one of the few places that’s open at midnight, it was really crowded. Even though we were only waiting for our boba, I felt like we were in the way no matter where we stood.
I got the Jasmine milk tea, and it had this odd aftertaste. At first, it didn’t bother me, but it eventually got so bad that I couldn’t finish my drink even halfway. I wish I had gotten the lychee tea instead.
One good quality was that the cups were huge — similar to the sizes at Half and Half. Which is probably another reason why I couldn’t finish mine!
Pretty okay boba place, just don’t order the jasmine milk tea like I did.

The food is really good, the tea/​smoothie drinks even better. But, all I really want to know is WHY the little old lady behind the cash register is SO mad all the time? I’d give them a higher rating if we didn’t receive such rude customer service from her.

I love their teas! It isn’t loaded with syrup, never too sweet. Flavorful with fresh fruit bits. Also the regular is a very good size (large compared to most other places).
However the service needs some improvement. To their credit, the tea comes out very quickly. However, they seem to dislike when you redeem a groupon. Also another reviewer was able to get a large size since the groupon doesn’t specify the size. But when I asked for it, the person said regular only. I guess it might be a hit or miss depending on who you get at the register.

It was just so hot today and I needed something refreshing to drink. This place was sort of on the way so I made my way over. Jazen is located inside of the Phở Hoa. It wasn’t very busy at all for about 330PM. Just two tables eating phở. There was no one at the Jazen counter, so I had to wait about five minutes before someone finally came over to take my order. That was kind of annoying since it clearly wasn’t very busy and I know they saw me come in. I ordered the Lychee Explosion, which is lychee & peach flavored black tea with lychee fruit bits in it. The regular size was $ 3.75, and they only take credit card with a minimum $ 5 purchase, so I had to pay cash. I sat down to wait for my drink and it hadn’t even been two minutes when my drink came out. Super fast! The drink came out in a nice wide cup (more like a cross between a cup and a bowl). The drink was nice and cold and very refreshing. The first few sips were kind of sweet, but then after that, it wasn’t too sweet, which I liked. And I liked the lychee fruit bits (I don’t really like boba/​pearls). Because of the wideness of the cup, it doesn’t fit too well in car cupholders, but it still sort of worked. I know there are a couple of other Jazen locations in the South Bay, so I’ll check one of the other ones out because the Tutti Fruity and the Mango Fuzz drinks sound good too. Customer service needs some improvement, but the drinks come out really quickly (at least on my one and only visit).

Located inside Phở Hoa, I used five Groupons for tea drinks and had absolutely no trouble redeeming. Since the size wasn’t indicated on the Groupon the cashier always asked what size I wanted. I tried:
— lychee explosion: a little too sweet, would be great mixer in a cocktail :)
— jasmine milk tea: very sweet, I added milk when I got home to even it out
— mango fuzz: my favorite! refreshing with bits of mango
— tutti frutti: second favorite!
When the drinks were too sweet, I tended to dilute them to my palate, which also made the drinks last longer. My only suggestions for improvement is to not skimp on the bits of fruit in each drink as well as provide more seating for people waiting for their drinks. Around lunch time the lines can get pretty long and crowded around the door. Parking is ample and the location is easy to get to. It’s convenient, how can you not give them a try?

$ 3.75 Regular Jasmine Milk Tea
(includes boba or red bean)
There’s an aftertaste. A really strange aftertaste. Like essence of jasmine was used and there’s chemical backlash. I confirmed with my fellow tea drinkers that they were experiencing the same weird taste coating their tongue. Avoid at all costs!
In addition, their honey boba has been soaking in nothing of the sort, unless it was a 1% honey, 99% water solution… then they wouldn’t have been completely lying. The honey-​tinged taste of honey boba is missing. I was actually happy about that as I don’t like honey boba.
Service
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Quick to take order and quick to produce.
Extra!
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— Cupholders beware! It’s an impossible fit.
— If you don’t designate a free add-​on, they will add boba.
— Inside of Phở Hoa

I had a training in Campbell today ao drove to Jazen for lunch. This is my first time here as Jazen off Tully Rd is my usual joint. I ordered my usual lychee explosion and b/​c it’s lunchtime, I ordered a spicy popcorn chicken. The lady that took my order was really nice and sweet and the order came fast even with having a popcorn chicken. However, upon returned to my training to eat my lunch, I was disappointed with my popcorn chicken. It was not spicy and was quite flavorless. I guess every location is different. Further, the price for the drinks are a bit higher than the Jazen off Tully Rd.
Doesn’t hurt to try but will probably not come back here. Just have to hold onto my craving until I can go to the Jazen off Tully Rd.

Yikes… past reviews for this Jazen Tea location look pretty bad.
I was halfway there also after presenting my Groupon. I was told that I can only use one voucher, and that if I had other people with me, I can use the rest. Umm… I had such a puzzled look on my face. I don’t remember seeing that written on my Groupon, and if it’s really there, then that’s just not a smart way to do business, IMO.
Anyway, I explained to the lady that my husband was in the car with our kid, who was getting cranky and we didn’t wanna take him in and out of the car just for a quick stop. She kinda gave me the «*sigh* ok it’s fine then» like she dealt with that issue before and allowed me to use two vouchers.
That definitely saved them.
The gentleman who first greeted me and then brought me my drinks was very nice and offered excellent service. He gave me a bag for my two drinks and also opened the door for me because my hands were full.
What did I have in my other hand? My phone. I didn’t even finish checking in yet and my drinks came. Wow! That was fast!
I got the Tutti Frutty and my husband got the Lychee Explosion. Both were tasty and refreshing. I really liked the generous portions of fruit they dumped into my drink.
Although the Groupon experience was awkward at first, everything else turned out to be ok, so I really can’t complain. Oh, I did have trouble finding the place. I guess by now it’s well known that Jazen Teas are inside Phở Hoa locations.

I forgot how I came around to Jazen tea, but I remember being pleasantly surprised at how much their teas were to my liking! Not too sweet with a nice tea base.
I’ve ordered their milk teas and fruit teas — both of which I have really enjoyed. The milk teas come out just the right sweetness for me. The fruit teas, I ask for less sweet and it comes out perfect as well.
I’ve gotten the groupons for the drinks and used them with no problem. Service? I can’t complain. They even added hot drinks to the menu after I’ve inquired about them. It’s basically a drink service in a full blown restaurant. Hours are usually pretty good too and close to my house.

Good thing we read the Unilocal reviews and found out that this Jazen was located INSIDE of Phở Hoa! Thanks fellow Unilocalers!
We ordered the Lychee Explosion and it was alright. It was too icy for my liking.
The large size is HUGE!

I’ve been to all four Jazen Tea locations and this is by far the fastest one of all. I only come for the drinks. If you’re a regular at any of their locations then you know how long it takes them to make your drink. At this Jazen Tea you place your order and its ready in less than 3 minutes. Avocado Overload, Tutti Fruity, Calamansi are a must try if you’re a first timer.
Don’t forget to scan your Fivestar card to get your points.