Express

I really like the clothes at Express, but I haven’t been wowed by the service. Most associates are decently helpful, although they often make me feel like I’m bothering or interrupting them if I have a question. The most bizarre experience I had was with one of their «stylists». She was trying to be helpful but didn’t quite get what I was looking for and kept giving me things she liked rather than what I liked. What I found the strangest was how she kept giving me items 2 or 3 sizes larger than what I wear. She kept comparing my body to hers and looked confused when I grabbed at my actual size. I found it almost comical, but I think she should be more conscious of what people’s body issues instead of assuming what size a woman is. I haven’t had any more interactions with stylists since and I’m glad. I can find things more efficiently by myself without feeling like I need to convince someone of what size I wear.

I dont know why they hire such a really bad staff. Express has extremely bad customer service. Never come again

I don’t like writing negative reviews, as I get that sales associates get a lot of rude customers and I know they’re usually doing their best, but felt the need to after experiencing extremely rude customer service here. We wanted to add a couple dollars to a gift card to make it an even $ 50 to give to family, which a store associate from Mens Express (downstairs) had told us on the phone we could do. So we made our way from Sunnyvale here, spent a good 15min finding a parking spot, and trekked across the mall, just to do this. There was a line of ~7 people ahead of us, so add in another 15−20min wait. We got to the front of the line, and were helped by the store manager. When my mom told him what we needed, he immediately told us in a short tone (because my mom was speaking slowly, as she is not a native English speaker), «We can’t do that.» She responded that someone named «S» told him she could. He asked, «Well, was that a store manager? I dont even know a „S“ here. He must be from Express downstairs.» She said she didn’t know. In response, in a rude tone, he said, «Well it’s because you probably talked to a sales associate. You should’ve talked to a sales manager. Then he would tell you that we can’t add money to the gift card.» He said it as if it were her fault she talked to a sales associate instead of a manager, and she should have known better to ask to talk to a manager.
After some more conversation, where my mom asked him whether he could call the manager downstairs and he said rudely «We can’t do that. A gift card is a gift to you, so why would we be able to add money to it for you to give away» (not everyone has the luxury of keeping every gift they receive), obviously she was getting annoyed at his tone of voice. She said «But we drove all the way from Sunnyvale for this.» And he says, «Well, Sunnyvale isnt that far.» — Sure, for a single person who doesn’t have a family to take care of, who goes shopping for $ 50 clothing on a regular basis, it’s not that far. But for a single parent who works 10+hrs a day, has bills to pay, aging parents to take care of, and doesn’t usually come to this area? Not so sure about that. Anyway, he tells us we can go downstairs to Express Mens, but they’re just going to say the exact same thing as him and they’re not going to be able to make it a $ 50 gift card, because the system won’t even allow it.
The most ridiculous part about all this? We went downstairs to the Mens dept, the sales associate was extremely nice, and within 5min, he was able to credit the gift card a few dollars to make it a $ 50 gift card. They use the same system and said that Express Womens should’ve been able to do the exact same thing. They were extremely helpful and patient, and even if they couldn’t fulfill our request, I would have been happy with their service. (Note — I thought it was ironic that a sales associate (I think) was able to help us do this, while the sales manager who said that we should’ve talked to a manager who wouldve told us more accurate info than a sales associate over the phone couldn’t.)
I get that there’s such thing as store policy and I get there are certain limitations every sales associate/​manager has. But even if they turned out to be right, I would have still written a review about his attitude, because it’s often clear to customers how much the store associate even wants to help. If the goal of the manager was to help the customer, rather than belittle and give attitude, then the conversation would have turned out very differently. For example, instead of «When you go downstairs you’ll see that they won’t be able to do this either,» he could have said, «Hopefully they can help you downstairs.» Or, instead of, «Well, Sunnyvale isn’t that far,» he could have said, «I understand that it was a bit out of your way, but you’ll need to go downstairs to check whether they can do this for you.»
Anyway, I know the attitude of this one manager really doesn’t reflect on the rest of the associates or workers. In fact, maybe fact is that we just caught him on a bad day, or my mom’s frustration ticked him off too. But I write this review so that said manager could work on his attitude, which is reflective of whether or not his goal is to help the customer, so that in the future he would be able to successfully understand where the customer may be coming from and make his customers feel a little more assured that he wants to help them.

Unfortunately there is usually a long line during the holidays, which was true for today, but associate Nikko, was such a great help, I didn’t mind waiting so long. Thanks Nikko for making my Express trip a stress free one — Best customer service, calm demeanor and extremely helpful with my transaction!

I never write bad reviews unless it’s actually bad but I went to return my online purchase and there was absolutely no line and two people at the register. One chick in plaid with blonde/​brown hair and the manager (short, skinny, pale) who completely ignored me and didn’t say anything to me. An employee from the other side of the store saw me and came to help. Thanks for the rude service, miss manager, hope corporate sees this so you can be nicer! It’s the holidays and we’ve all worked retail and it’s a Monday night, you can manage to make a little effort before Black Friday.

My favorite Express in San Jose. The Valley Fair location always has a large selection of clothes, and other items (shoes, purses, accessories, etc.). I am also an online shopper, and I never had any issues with returning items I purchased online. The Sales Associates do not bug you, but offer you a changing stall as things accumulate into your arms. They also follow up with you when you are in the stalls and bring you different sizes. Clearance rack is very small. I always spend so much when I shop here but I like their jeans, and work shirts.

The bf and I headed to Valley Fair this morning to exchange his jeans and well I stopped by Express Women’s which was right above the Express Men store. Both stores fairly large but unfortunately the clearance/​sales rack is significantly smaller than the Newark location but perhaps it’s just the current season. I did find some items in a previous visit.
What was nice though was they did answer their phone an hour before the store opened but would’ve been nice to mention that they weren’t open until 11am. We did laps in the mall until it opened.

This was an average Express store. I was going to rate it a ³⁄₅ but the customer service here was below average. What was confusing about this store was that there’s two Express stores in this mall but one floor was for men’s and one floor was for women’s. You’d think that they would build an escalator to attach the two floors for convenience.

I don’t usually shop here but i had to mention Jacqueline and her customer service today … i went in to make some returns and she went over and above in her level of service … she even called corporate on my behalf … 5 stars for Jacqueline.

The girls who work here are awesome! They helped me find an outfit for an interview in half an hour. They’re quick and helpful and will be honest with you if you ask. The selection was great and I found a few more things that I may want to get.

Rating a clothing store is like trying to hold running water in your hands. Doesn’t work because everyone is different. But here is what I think about Express as a store
Pros:
— great selection of clothing — professional, dressy, casual, lounge, sporty
— an extensive offering of JEANS!
— store is well organized and divided into sections that make sense
— good selection on jewelry and accessories
— always trendy and just a little bit of funk (which is what I like)
— you can get a rewards card that is not a credit card
— this particular store has the most selection as compared to surrounding locations
Cons:
— from talking with friends, they only seem to fit a certain body-​type, so you may need to get some tailored
— due to the size of this store, sometimes it’s hard to flag a staff
Being a one-​stop shop kind of woman, this is my go-​to for anything I need in terms of clothing and accessories.
TIP: Take advantage of their Express Next card and be on their mailing list because they don’t spam very often and they send you sales and discounts off and online!

I’ve been to a few different expresses but none were at great as the Valley Fair location. My husband and I went in to this location to get my husband a suit for a very big job interview and we had the best service I’ve ever had at a Express. The girl in the fitting room was more then helpful and the guy working also was extremely helpful with helping him see what size fit him the best and what would work for his build. After checking out we got home and realized that they mistakenly left 3 out of the 5 senors on the suit separates, I called back and spoke with a manager and she was so nice I let her know that the interview was that next morning and she told me to come in at 7am to get those senors off in time for this interview at 10am. Best service and just great customer service.

I love this Express location because their store is way bigger here than at the other malls and they have way better selection. I often buy my suit jackets from them and the lady who rang me up today even gave me a free garment bag! –1 star because the store was pretty busy and I waited in line for 10mins because there were only 2 cashiers working, but that’s not their fault. Awesome store, awesome selection, awesome service.

Just your typical Express. I would have given them 3 stars but the gal behind the desk needed to check herself when it came to customer service! I came here with a friend who was hoping to exchange some shorts and they were doing inventory in the middle of the day. Rather than trying to help my friend find a solution the girl said «look, I just don’t have the time to help you, OK?» and we were shocked! It was also the tone that made us so caught off guard. I am sorry but when you are working in retail it is your job to have SOME semblance of customer support skills. I will NOT be going back!

Again, more untrained staff not knowing how to return things and putting non-​sale items on the sale/​clearance rack.
Love express, but they gotta stop putting untrained people at the cashier…

Express is my favorite clothing store and all the sales totally have me hooked. If is isn’t a semi annual sale, then it”s a holiday sale, or a weekend sale or a sale’s sale and so forth. It kind of seems silly, but hey I stop in.
Just today they had a store while 60% off sale. Hurrah!
I bought:
A dress
2 sets of leggings
1 one shoulder top
ALL for fairly cheap!
I like their selection and most seasons are pretty good. Though occassionally some are off and I find myself going else where. From going out, to work, to play — they have it all. And in that not too overstated sort of way — but they have some silly stuff too.
And this location too is well stock, organized and very clean. If I need something? The staff is always there to help. Even one time I had two men who worked there help me with a «Meet the Parents Outfit», they were so sweet and outgoing! I ended up with the perfect «We’ll Take Her!» response from the parents. Overall, the staff is always happy to help and never seems putout by my requests.
AFFORDABLE.
Great Service.
Fashionable.

This low rating is for the poor and rude customer service experienced at Express on December 12, 2013 at 7:50 p. m and for a customer-​unfriendly store policy. The young woman that helped me was fine, but her co-​worker, ‘J’ (won’t use her full first name) was rude. The store manager may be interested to know that ‘J’ did a GREAT job of enforcing their store policy of NO PRICE ADJUSTMENTS during a STORE-​WIDE SALE. Even though I paid full price just two days prior to my sweater going on sale? Well, that’s crazy. So I opted to return the sweater that I had paid full price for and said that I would just rebuy it at the current 40% off. ‘J’ said, «you’ll have to go get it off the floor (not literally)» and no, she didn’t know where they were in the store or if there were any left. Having worked for corporations, I understand the difficulty of having to enforce an unreasonable policy but there are ways to do it that show that you actually care about the customer. When a customer walks away feeling admonished and chastised, it’s not a good thing.
I have been an Express customer for many years and was very disappointed by this poor customer service experience. I would never have paid full price in the first place because their clothing, although nice, is way overpriced. I thought the sweater I had purchased was on sale due to their confusing signage throughout the store which I imagine serves a purpose. I may return to Express but I’ll stick to the Capitola location where the staff is generally nice and helpful. Maybe retail at Christmas isn’t a job for everyone?

Great store, great service.
I took my daughter in to look for some new shirts. I only deduct one star because we had a hard time finding sizes in a lot of things. They have a lot of selection in styles, but not in sizes. We did find some cute things, and I’d absolutely go back.
We ended up getting one shirt that didn’t fit. When I went to exchange, the sales person was great. I couldn’t find the shirt on the floor, but she knew right where to look and immediately went to grab me a different size. She was very nice and helpful. Thanks!!!

You may need to pull up a chair and take a seat for this: Today I got the cutest $ 120 blazer with leather trim for $ 45. Yes, that’s right. You are not hallucinating. Over half off. This is why I have a love affair with Express.
This store always has amazing sales going on, and you can use your coupons on top of the sales!!! Don’t you just love a store that double discounts? I always leave this location with professional and cute work attire, blazers, and dresses all at Forever 21 prices.
The Sales Associates are so friendly and helpful too, and not in an annoying way. Case in point: I came in here a couple months ago for interview clothes. The girl found me great pieces to try on and would check back often enough to switch out sizes if I needed to while also giving me great fashion advice. I honestly felt like I was shopping with a good friend and not a pesky sales person.
Minus a star for the semi-​dirty dressing rooms. Could use a once over with a swiffer, but that’s just me being picky :)

Every time I go to the mall, I always have to be at Express. Why? Because they have great and stylish clothes. Their dresses hugs your curves perfectly and not make you look fat or something. heh
I usually go here for office clothes and dresses for special occasions or I just feel like buying a dress. I don’t like going to the mall during the weekends because it gets super crowded and I can’t find what I’m looking for. So usually I go here on a weekday so I can shop freely and not worry about people.