Domicilio

I am very happy to say that these issues are being worked out!
VernaLee has secured professional cleaners to come in and do a real deep-​cleaning (although I’ve already done a pretty thorough one myself at this point).
She is also having the maintenance supervisor come in to do all of the repairs at my earliest convenience (since I’d like to be present). Several things have also needed to be added, believe it or not, such as the shower drain being plugged (before I’d even gotten in the first time) and the ice machine making a loud, annoying noise whether it’s on or off.
They have also kindly removed the NSF fees and allowed me to re-​enter a payment online. This was a huge deal in my opinion and has really turned my feelings around.
If all goes well with the repairs/​cleaning, I would give the place 5 stars – except that I feel like everything would have to have been perfect from the get-​go to have an «as good as it gets!» rating.
Thanks Domicilio for righting things and allowing me to right my payment! I think it’s a win-​win.
P. S. There’s essentially no cellular service here, at least not for AT&T. I often can’t get calls, I lose the little bit of LTE I was getting, or it goes to No Service completely. Just as an FYI!

*Long Term Leasers — Look Elsewhere!
I’ve lived at Domicilio for about a year now. It started out as a great place to live and I was extremely excited. They offered a competitive rate, nice interior apartment quality, a decent workout facility, and a central location. The community is rather quiet but sound travels pretty easily between apartments, especially between levels. Beyond any complaints that I may have, they have an exceptional front desk staff that is always welcoming and extremely helpful.
In late October they completed a transition into new ownership with new upper management as well. At first, there seemed to be little change to the overall feeling of community other than a few new, friendly faces in the office.
My first uneasy feeling came with a delivery issue of an ordered package (~$ 100 value). Unbeknownst to me, delivery services are allowed into the gated community to deliver packages directly to your door. If you are not home, they will leave the package unattended in the hallway instead of delivering it to the front office. Unfortunately I was out of town and the package was stolen. Domicilio offered their apologies.
Over the next couple months I noticed that upkeep began to slip a little. This was not a huge issue but noticeable. This was most apparent in the elevator downtime. Several of the elevators where down almost monthly for days on end. This would not be a huge issue if staircases that lead to the basement parking area were more accessible.
Still greatly enjoying the community, I would often recommend Domicilio to several friends and coworkers. During an abroad business trip, I was excited to learn that one of my friends had signed a lease and would be moved in by the time I’d return home. Once I had returned (within ~3 weeks), I noticed the flyer for $ 500 rent compensation as part of their referral program. Unfortunately this was not advertised to new tenants and my friend did not know to include me as a referral. I discussed this with management, explaining they had just moved in and I had been away on business. Again, Domicilio offered their apologies.
It’s now time to sign a new lease. Anticipating a 6−8% increase, possibly a 10% given the new ownership and current market, I was ready to sign an extension despite their apologetic resolutions. The renewal offer came in at a 15% increase. This is more than twice the average increase for the greater Santa Clara and San Jose area. This is the best example of the new ownership and what you can expect. Negotiations were as expected, apologetic.
From what started as a competitively priced, community centered apartment complex, they now appear to be financially stringent and business focused. This makes for an uncomfortable place to call home.

Doms are a really freaking sweet deal if you have the privilege to live here. This review is only for the clubhouse room you can rent out for big parties and celebrations! I have used this room for the past three years to hold an «end-​of-​the-​year» type party for a club! The room is SUPER! So fancy and a perfect fit for something a little bit classier. The clubhouse also comes with its own refrigerator, which is located inside the bar area. Everything about this venue is great, and I would say the room can fit 50 people comfortably!
One additional room you can book is the viewing room, especially great for those graduation /​end-​of-​the-​year– parties I mentioned. I believe it was an additional $ 200 to the bill, and you can rent them out for 6 hours. This is a cozy media room, where you can play slideshows, videos, or even have a mini awards ceremony to get your guests involved!
Pro-​tip: You do need a resident to help you check out the clubhouse for your event, but it is a very easy process! Just go to the front desk with the resident (if you do not live here), and they will help you out.

Maggie and team have been amazing. I had my doubts about the new management company but I am going to tell you they are quite fabulous. They really treat their residents with respect and truly show them a Nordstrom like experience. I have had nothing but positive experiences from Domicilio’s staff. The community is excellent and the location is A+. It isn far from cheap but you get what you pay for. 5 star location and property management. I have very little complaint about this place besides the elevator going down more often than I would like.

I love living here and so sorry to be moving out. Their change in ownership was a challenge for a while– I noticed things weren’t getting done as quickly but the new staff was just as nice as the old. They also made improvements to the residents portal — you can list furniture and things for sale, pay rent online, get alerts when you have a package. I like it.

My family and I have been living here for approximately 3 months and I have to say, we love it! The unit that we moved in to is absolutely gorgeous! The staff here work extremely hard to keep the tenants happy. I wouldn’t want to call any other place home. My family and I send a big thank you to the staff at Domicilio for making this such a great place to live!

I moved in recently and this rating is based on customer experience with leasing office during lease sign-​on/​moving process.
All the good reviews seem to be attributed to past management team from Prometheus. However, the management changed to Alliance sometime in late 2014 and the property seems to be going downhill ever since.
Office staff consists of two Leasing assistants supervised by an assistant manager and a manager. While the AM/​Manager sit behind closed doors, you have to deal with Leasing Assistants. Leasing assistants do not seem to know all the rules properly and may give you wrong information. I got conflicting information from both the agents and had to make multiple trips for paperwork, both to their office and my bank.
On top of that, the management seems to compensate Assistants based on the apartments they leased. So if you deal with one agent, you are stuck dealing with her. The other agent will do bare minimum to help you and tell you to speak to the other agent. As their leasing agents work at more than 1 property (cost saving on part of Alliance ??), good luck getting your query answered if the agent dealing with you is working on another property.
I hope the living experience is better than experience with management. I will update my review after a few months.

Lived here for two years. Great staff, high quality apartments.
I moved into a 2 bedroom apartment, and they left a «welcome» kit for me that had a pretty nice beach towel and a couple of other amenities. It set the right tone overall for a wonderful time living at Domicilio.
The pool, theater, and gym are all maintained very well. The maintenance staff in general has always been courteous and professional with me, I trust them enough to let them into my apartment when I am not home and fulfill my work requests (which is actually saying a lot, I’ve had some bad experiences with this in the past at other apartment complexes).
The leasing office staff has also been very good to me. Christy and Trang I have dealt with the most, and somehow they are always smiling and friendly no matter what day it is. It makes a difference to have a nice relationship with the management staff, also something I can’t say I’ve had with past apartments I’ve lived at. One thing that really stayed with me was one day watching Trang, the property manager, mopping up and sweeping the parking garage after there was a big leak. She really cares about this place and was even willing to pitch in and do the dirty work to help fix things.
When signing up, they give you a choice of different leases and the cheapest one is for the term they want you to select, so they can more easily manage capacity (for me a 10 month lease at the time was the cheapest). They also seem to give slightly better prices for renewing your lease than the market price of the same apartment floorplan that they are charging new residents.
I do have some minor complaints, but not enough to merit a decrease in rating:
–This doesn’t apply to most people, but they charge $ 75 extra PER MONTH for a second parking spot, which not only is excessive but it feels a little nickel-​and-​dimey and contradicts their usual image of being very customer/​resident savings friendly. I used to pay $ 250 per semester (4 months) for a parking spot at my college’s parking structure in downtown Los Angeles, which was considered premium, so $ 300 for 4 months ($ 75×4) at a Santa Clara residence is a stretch.
–Near the beginning of a school year/​semester there are a bunch of fire alarms. I’m not sure if this is because of a prankster or students learning to cook for the first time, but it can be annoying sometimes.
–The elevator closest to my apartment keeps breaking down, I don’t know why they can’t properly fix it for good. It’s a minor inconvenience to walk a bit extra to the next elevator but it is a bit annoying.

I loved living at Domicilio. Our apartment was pool facing and I loved my kitchen. The leasing agents Edith, Kristi and the managers Trang and Maggie are all great ladies, very accommodating and sympathetic towards certain moving situations that my husband and I ran into while transitioning into our new house. I highly recommend this apt complex, it’s peaceful and beautiful and more importantly, highly accessible to all major grocery stores (Safeway, Costco, Target), great restaurants and major freeways too (880 and 101). I think Domicilio is a great choice for students, young professionals and families!

This is long overdue but I’ve been with Domicilio for over a year now and I absolutely love it! From my first conversation over the phone with Christy before I had even seen the place in person I was sold! To the help I received from Edith with receiving my car from the shipping company before I arrived in California. To the warm welcome we got from Trang! The team here is awesome. They handle all issues and concerns in a timely fashion and are always there to help. Trang, Christy, Edith, Maggie, and Maintenance, thank you for all you do!

Great place to live… Why?
Great property managers, Trang and Edith are exceptional… always there… friendly, very helpful
Clean and beautiful grounds
Close to major freeways, shopping and great dining
Great fitness facility and pool
Underground parking
Very modern apartments
Would highly recommend living here…

I just had to move out of my apartment at Domicilio and it was a VERY SAD DAY.
Trang, Christy, Maggie, Edith. you are all amazing and wonderful to work with and I will miss seeing you guys regularly. Thank you for being so kind, considerate, and caring to Kevin, myself, and George (our dog).
We are all going to miss you guys and our home dearly.

If you’re a lucky college student, or anyone with a high budget for housing, under 40, then this is your place. All others, look around please. There are much sweeter places in Santa Clara to live. We’ve been here almost 3 years and I cannot wait until the lease is up. The elevator in our building has been out almost a week. Being on the 4^th floor, having to walk your dog, is a major pain. No excuses people. The common areas are filthy. They used to vacuum the hallways… Can’t remember the last time they did. Hall lights have burned out. Garbage rooms are gross. And let’s just shout out for the loud, childish behavior of college kids. My two stars are for the gals in the office. They have always been very friendly. This is supposed to be a ’ luxury ’ apartment… Think twice before signing the lease friends.

The apartments are clean, staff is great! We lived there for 3 months and loved Edith and Christie in the office. They are very responsive and super helpful.
The reason I’m giving them 1 star is because, after living there for just 3 months and leaving the place in great condition, this is my move out bill:
Apartment Cleaning $ 145.00
Carpet Cleaing $ 70.00
Partial Paint Charge $ 174.67
Total additional charges /​credits /​payments $ 389.67
$ 389 — really?
I’ll openly admit there was one wall that needed patch painting — because my husband and son played catch a few times and we ended up with scruff marks on the wall. That was it. We had one clock, one mirror and two papier mache masks up on the wall, held up by thumb tacks. We didn’t even put anything else up in the whole apartment!
We were told that we would be provided touch up paint so we could fix it ourselves. They never gave us the paint.
Carpet was perfect, *nothing* was damaged or dirty. We even cleaned up the apartment before we left.
What a scam! Paying almost $ 400 to move out of an apartment that you kept clean and maintained so well is ridiculous! You pay rent while you’re there and then you pay because you move out.

I’ve been living at Domicilio for over a year now and my experience has been great!
My boyfriend and I moved from Southern California, and were looking for a 2 bedroom apartment. We at first thought that Domicilio was on the expensive side, but after looking at other 2 bedroom apartments around the area, we realized that Domicilio was at a decent price, especially considering how new and modern it is.
The neighborhood is safe and we paid extra for another garage parking space.
We love our place and we get a lot of compliments from friends and family.
Staff is really nice. We go to them ALL the time, whether if it’s because we’ll be out of town, and need someone grabbing our packages, or if we need someone to replace a lightbulb. They’re very friendly people, and they host events every few months or so for the community.
I know some other reviews talk about the college students and noise, but honestly, I feel that that’s the down side of any apartment complex. There will be noisy students, children, or families in any apartment complex. I mean, if you can’t deal with the noise, you should maybe go live in a house. Domicilio does make its efforts to keep the place nice though. They have security going around every night, and I’ve given them a few calls before too (during quiet hours) for noisy neighbors. I’ve called the leasing office during the daytime for LOUD music also, and they make sure that the other neighbor isn’t being too bothersome. Honestly, within minutes, the music and partying stops (at least low enough that I don’t hear it).
Seriously, if you’re looking to live in a nice apartment complex in the bay area, you’re going to have to spend a good amount of money on rent, and for the money you pay, Domicilio is pretty much as good as it gets! You get your own washer/​dryer, updated kitchen, upgraded interiors, safe neighborhood, and friendly staff. (honestly, I couldn’t find any other place in the area that had ALL of these things in the same price range)…

I lived at Domicilio for three years, and enjoyed my time there.
First, the staff is very kind and attentive to the needs of the residents. They were prompt in assisting residents with their issues and answering questions. If large packages came for residents when they were out, the staff kept the packages in the Leasing Office and/​or offered to place the packages in the apartment.
Second, the apartment complex is very picturesque and modern. The gym is very new and has a variety of equipment. The pool is surrounded by large palm trees and perfect for cooling off from the warm weather. There is also a covered and secured parking structure. The apartments themselves are gorgeous with granite counters and hardwood floors. A washer and dryer is in each apartment, which makes doing laundry very convenient. Also, there is a storage closet, which can be locked, outside on the balcony.
Third, Domicilio is located very near Santa Clara University and the Santa Clara Caltrain station. In fact, both are in walking distance. Taco Bell and a Safeway with a Starbucks are also within walking distance. Valley Fair and Costco are short drives away.
Overall, Domicilio is an excellent place to live, especially for Santa Clara University students. The staff is responsive to residents and always seek to assist. The complex is beautiful and has many amenities. The apartments themselves are very well-​designed and decorated beautifully. Thus, I recommend Domicilio!

THIS REVIEW ISNT FOR THE APARTMENTS THEMSELVES BuT FOR THE STAFF!
I wish I could give this place a 0 star!
I made an appointment to view this property in my search for a new apartment. I showed up on my appointment time and everyone was locking up and walking away. A lady asked me what I needed and I told her I had anappointment. She looked back at the other women walking away and said that I didnt have an appointment.
Long story short… she told me that I couldnt be given a tour because she and her co-​workers were off to lunch and I didnt have an appointment. The other co-​worker told me to come back later and she could squeeze me in but I already had a bad taste in my mouth regarding this place so I didnt.
Sad.

DO NOT RENT AT THIS COMPLEX!!!
The apartments are nice, as well as the property. However, they have a severe problem with security. My family and I moved in about 6 months ago and have already had several items stolen from our third story balcony (Over 40 ft. in the air).
To explain further, the complex has a painting company that they use and were painting the exterior of the building. On the day the painters were painting our section, several of items that we kept stored on our balcony went missing. In my opinion, the only way someone could access that balcony is with a ‘lift’, as no ordinary ladder would reach that height. It just so happens that the painters were using a ‘lift’ to gain access to the upper parts of the building. As we were extremely concerned and several of the items were of high value, we contacted the front office. To our surprise, the apartment managers and staff claimed that there was no way it could have been the painters, and they would do absolutely nothing to help us. We ended up filing a police report.
To our dismay, the same painting company is now back on site, but this time… painting the interior of peoples apartments. Furthermore, they have been granted un supervised access to everyones apartments, while the tenants are not home.
At the end of the day, I suppose the painting company is a third party and we cannot hold the apartment complex accountable. However, the way in which they have handled this is despicable.
In addition to this, we have also had several problems with the apartments so called ‘Maintenance’ workers. On several occasions, we have arrived home to discover that our apartment door has been left unlocked (or worse, open and ajar) after the maintenance workers have come to work on something. This means that our apartment was left open and unsupervised for hours at a time. Based on how the apartment managers handled the theft by the painters, I highly doubt they would have done anything for us if our apartment had been robbed due to the neglect of their own maintenance workers.
In summary, if you care about your safety and the safety of your belongings, I strongly encourage you to find housing elsewhere. Domicilio has no concern or regard for any of its tenants and makes absolutely NO efforts to ensure your safety!!!

I love Domicilio. My roommate and I lived together for six years, and now the era has come to an end. We shared the Mollino 2bd/​2bth. The unit itself is great, cherry wood cabinets, stainless steel appliances, & granite counters.
Key points:
Their gym is decent, but was normally full around 6pm when everyone got home from work. I preferred to run outside since the neighborhood was pleasant.
The pool area was nice, but they started enforcing a lot of rules which then decreased the fun level.
I lost count of how many false fire alarms have gone off at ungodly hours…
Most of the neighbors were very friendly and would make conversation in the elevators or hold the door for you.
Maintenance repairs were done within 24 hours.
Recently they started having community events like an ice cream social, complimentary breakfast, etc.
For the most part there was always parking for guests. Only occasionally there would be nights where the lot would fill up.
I’ll admit that I already miss Domicilio (and my EX roomie: p).

Now that I have moved out, let me give you my final opinion of this place.
I highly recommend it!
Positives
+ The place is beautiful. The different well maintained plants, the young beauties at the pool, the place is just new/​modern.
+ Secure — gated and has security people walking around. I left my door open at many occasions and nothing happened.
+ Excellent response time with service needs
+ The apartment is just nice, every visitor I had always entered with a «oh wow, this place is nice!»
+ The cars in the parking lot are nice, makes you feel like you are visiting a country club
Negative
— The college kids. It’s right across from SCU, what can you expect. I’ve had times where I found barf in the elevator and many nights of kids running around and yelling at night. It’s fun in a way, but it’s frustrating when it wakes you up at night. On the bright side, it’s a GREAT place for college students. Safe, Fun, no weirdos creeping around :)