Zazzle

Unless you want to order something simple like an invite or some sort of paper print «which you can get anywhere cheaper» I would urge you to steer a way from zazzle. When I found the site I thought what a great concept. everything looked promising, things look great in theory but application is another. The website is horrible specially the tools. You can’t really get the design you want or the quality to match pictures in their website. the end result usually looks like something you could have printed at home. The work they do does not look professional. Then there is customer support. there is no way for a customer to get a direct fast answer. It is like you pick what you want. then…no one to help! I mean u would have to email them then they may or may not answer. I mean I need answers on the spot. if I want to know which color am choosing I want some one to help me right away. seriously there is no such thing. I ordered business cards… the prints looked like it was done by a high school student! That was the art part!!! Now Even the dimensions we’re wrong… they cut over Tue lettering… so I had to email them back and get a fix… so they sent me cards with correct dimensions however same horrible print quality. if I am doing something wrong they should tell me and not leave me in the dark. oh and they are over priced. I would urge you to find someone else, specially some one local so you can talk to them face to face. Now if you want to buy an already made product then you should be OK, but nothing custom. over all I don’t recommend zazzle until they fix these issues.

I originally had such a great time with Zazzle that I’ve made a few more non-​Groupon orders through them since my initial review. Unfortunately, I now know what people mean with all the bad reviews. :(
After having great customer service with my first two groupons and additional items for Christmas, I decided to buy another groupon and add page two to my wedding invitation. It shipped fine but was clearly a half-​inch bigger in all directions compared to the first order. I called customer service and they said they had no idea why, they’re not in charge of it and they contract through someone else. Ok. So I got a refund and since I couldn’t guarantee the size, I decided to use the groupon on smaller, cheaper 3×5 RSVPs instead. The guy said there would be a price difference since the groupon only works on 5×7 (despite these being cheaper) and gave me a coupon to use. And we hung up. When I tried to put the order in, the coupon wouldn’t work. Fast-​forward a week after three phone calls (all 30+ minute waits before I hung up, giving up) and an email requesting assistance to no response, I finally get someone on my fourth call (30+ minute wait again). She gave me a new coupon code to use and walked through the website to make sure my groupon code would work… But she must have used the groupon code when she tested it because now it won’t work for me! Now I am going on another phone call, 20+ minutes and counting on hold…
So the moral of the story is order at your own risk because it’s hit or miss (lately all misses). Much regret.

Basically I created a order that involved a hat and designed logo, received a notification that there was an issue, called spoke directly with Customer Support, corrected the issue as instructed, resubmitted, received another email saying there was an issue, sent email inquiring how this could be when I went over the issues with their Customer Support, immediately after received another email from Content Management Team saying the order had been approved and will be shipping, two days later received email saying the order had been cancelled because there was «too much detail».
Bottom line is it sounds like this company has too many departments, and bad communication skills (internally and externally). I don’t understand how and why I would be directed to speak directly with Customer Support to go over what the issue was, fix it, and then still have a issue. After reading other Zazzle reviews on this site and others — it sounds like it really shouldn’t be a surprise.
… I will not be using this company personally or for my business.

Unilocal 100 Review Challenge 2015: ¹²⁹⁄₁₀₀
We order our wedding invitations online through Zazzle and they arrived within days (keep in mind we live on a landmass in middle of the ocean = Island) which is rare for us. Unfortunately, the color we ordered was «Light Blue» but instead we received purple invitations that family & friends could agree were indeed not light blue. They were cute and reasonably priced, because they offer many discounts and promos, but they didn’t match our already themed wedding.
Luckily we ordered these invitations a bit early so we had time to return them. My fiancé emailed them for a RMA (return) but didn’t receive a response. I made a follow-​up call 3 days after not receiving a response (30 day return policy). I did wait 45 minutes, yes 45, on the phone but it was well worth it. The gentlemen who assisted me with the return was very professional and understanding. The return only took minutes making it quick and painless! I wish I could’ve used the invitations if they had come in the colors that I saw through my computer screen but I appreciate their great customer service dealing with disappointments.
I will definitely order from them in the future. The orders arrive quick, are customized and good for last minute but if you order early enough then you

Stay away from
.
They will use your credit card or paypal account to charge you
for some artificial «black membership» that you do not authorize and will refuse to return it.
Search for «
scam» on google first before making any purchases there.

23 DEC 2915
Agree with Weibal M.
That is exactly what happened to me, except the delivery state shares a border with California. The package was to go to Phoenix, AZ. On the 23^rd of DEC, UPS in Phoenix transferred the package to USPS. Why? Why did Zazzle not tell me this would happen? Did UPS do this on a whim? I think not.
I wouldn’t have ordered this had I known this is how they ship. I was looking for items promised to arrive on time… for my loved ones to have to open on the 25^th. They have no one else and now will have nothing to open on that day. Delivery is now projected for the 28^th of Dec 2015.
It will be 10 DAYS… after the order and 5 days after the stated delivery date. Recommendations: take screenshots of your order page. Very disappointed. Not with the artist, am very happy with him and would order again (with another printer).
This is my first and only experience with Zazzle. I cannot comment as to the quality of the items ordered yet. If they arrive and are of decent quality I will leave a comment. Order early with this company. All businesses especially young start ups deserve a chance to outgrow their growing pains, I get that. I’m not sure of how long they have been around.
_​_​_​_​_​_​_​_​_​_​_​_​_​
Estimated Delivery:
Monday, 12/​28/​2015
Last Location:
Phoenix, AZ, United States, Wednesday, 12/​23/​2015
Left At:
USPS
Shipment Progress
Location Date Local Time Activity (What’s This?)
Phoenix, AZ, United States 12/​23/​2015 1:25 P.M. Electronic Shipment Information Received for Package by Post Office
Tolleson, AZ, United States 12/​23/​2015 11:05 A.M. Package departed UPS Mail Innovations facility enroute to USPS for induction
12/​23/​2015 10:28 A.M. Package received for sort by destination UPS Mail Innovations facility
San Leandro, CA, United States 12/​22/​2015 12:33 A.M. Package transferred to destination UPS Mail Innovations facility
San Leandro, CA, United States 12/​21/​2015 4:24 P.M. Package processed by UPS Mail Innovations origin facility
San Leandro, CA, United States 12/​18/​2015 8:08 P.M. Package received for processing by UPS Mail Innovations
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Update: 24 DEC 2015
Created a case via email last night.
I have yet to receive a confirmation email regarding the case or any response at all. Looks like the package has dropped off of the face of the earth.

I purchased an order of 8 shirts on the 16^th. The sites headline said that if I ordered within the next 9 hours, my package will arrive by the 24^th. I did. It is now the 22^nd and the tracking says that It’s not coming til the 28^th.
Called…45 minutes later someone answers– no help except that she says I can call UPS to have it stalled and I can pick it up myself. Cool.
Call UPS and the lady says that the only one who can authorize transit changes is the manufacturer. GREAT FUN!
Called…45 more minutes later and I get a «nope, we can’t intercept, or call, or do anything for ya»
See ya Zazzle. You will see no more of my $$$. I was a pretty good customer too. Shame.

An update on the shirt I ordered. The shirt is ok quality but the graphic they printed on the shirt is already flaking off. Probably washed it 5 times. Guess I cant say I am surprised.

Literally the WORST experience of my wedding!!! I ordered in September, my order arrived November 5^th, my wedding was on November 1^st… AND they guaranteed the items would be there by my wedding. My amazing wedding planner had to last minute find napkins that were somewhat close to the color palette, worst experience & LIARS!!!

I purchased stamps from Zazzle and they sent me the wrong item. They confirmed that their vendor made the error but refused to honor the error on THEIR website. I paid $ 50 to expedite the order and am out that money too nowl
Manager Jucinta was not helpful and extremely condescending.
Any respectable business would honor their error. Don’t use them.

If I could give zero stars I would. I waited months and months for my order. Now I am trying to get a refund and they are giving me a hard time. They have given me a credit and saying that since I didn’t return the product I won’t get a refund. I never got the product!
Stay AWAY from these thieves.

Absolute crap is what they sent me – cannibalized my beautiful artwork and put white where there should have been transparency. I sent a picture to the agent I spoke with on the phone and because it was so blatantly different from what was on the screen, she issued a full refund. Thirty days later I discovered a charge for $ 9.95 on my credit card. Nothing in my profile to show what it was for but they billed me. Fortunately, my credit card company issued an immediate credit.
Don’t waste your time. Be thankful that VistaPrint still does pretty good work and leave it at that… that’s my experience.

–5 stars if I can give it. Watch for the hidden cost of ordering, I ordered 20 customized t-​shirts but only realized afterwards that it costed 7 dollars extra to print your own design on the shirt. There is no place in Zazzel web site stating any extra cost for printing. Come on, honesty is the best policy! You can’t trick customers like this.
I ordered 20 t-​shirts from Zazzle, and 10 days after 6 of them came in one package. When I called the customer service (1−888−8ZAZZLE or 1−408−983−2800), they insisted the whole package was delivered. Apparently this happened a lot, they then asked for what is missing and what size… etc (Should that be already in Zazzle’s database somewhere in the computer?)
Then I asked if he can make sure the remaining of the order can be shipped in one package, the customer service said they have no control over the production department (What a great company!) In order to speed up the delivery, I asked if I can pick up the rest of the order from the company (I live in San Jose), he said customers are not allowed to access production department, how about company’s front desk, he is not sure if Zazzle has a front desk (Again, what a great company!). When asked about where is the customer service located, he said he is in Europe, really?
After no any status update 3 days later, I called again. The customer service seems not recording any information for the customer call, I have to go over the history again to a different service people. I only ask for the estimated delivery date, the answer is still NO, THEY DON’T KNOW!
If you order something from Zazzle, you should be very worried. This is my last order. Stay away from Zazzle! :-(

The follow up did not get any better.
On August 23 I order 9 items. On August 27 my order was ready and shipped. On September 2 I received my order. The shipping list said 5 items (unspecified which ones) but I only received 4. I contacted Zazzle. One more items was send but the remaining 4 were not delivered. I had to convince them that I did not receive the other items. Zazzle is a local company. I decided to take the easy and more expensive route for the event we had on September 19. Instead of going to my regular provider I chose Zazzle. I had ordered from them before with great results.
As far as I could tell Zazzle cannot live up to their promise. It took me 4 weeks of calling and emailing to get my products. Products I had paid for. They treated me as if I «lied» although their shipping list could proof otherwise.
My personal advice: go to your local print shop. I have one I regularly use but I thought I would take the fast route and it turned out to be a disaster. No apology. They couldn’t even validate that the products had just not been made. Sincerely sad!
My advice: Stay Away!!!

So disgusted with Zazzle. WE ordered matching shirts for our family vacation photos. After a week of nothing I inquired about our ordered. ZAzzle gave me the run around but assured me that my order would be here in time for our vacation.
I was so relieved when our order arrived but that relief quickly turned to horror whan I opened my shirt. It was supposed to be a relaxed fit womans t. What I got was a poncho that had arm holes to the waist and the waist was cropped. IT’s a joke! They are all going back and now I have to scramble like crazy tomorrow to try to find something else. Thanks for nothing Zazzle.
Heres the link to what I ordered

Zazzle online tshirts I got from a facebook ad review
They made mistakes in the order, because the site froze up and they don’t check the design before they print. They made the shirts again, and I bought free shipping for a year, but the shirts are all too small. The cotton is of poor quality. I bought mens larges and even those are like child size. In fact, they sent me one that was the wrong size, way to small and they replaced it, but each shirt, shrunk and now they are all too small. The only way is to buy a size three times larger then normal and hope it shrinks. But, its too time consuming and the shirts are very scratchy due to the low quality cotton they use.

My initial rating was two stars because really the calendars we bought are beautiful. But it took a full month and several emails to customer service to get them here, all while the website said we could receive them in less than a week. I even offered to pick them up in person because we are local, but that email went completely unanswered. I requested a discount because we received the calendars the day after the fundraiser for which we ordered hem, but the only way to get a discount is to return all the calendars for a full refund.
We will use Costco next time. They have online customization and ordering for photo products, and they deliver in a reasonable time frame for less money and a lot less trouble.

wow, what a terrible terrible company. I ordered some business cards paid a total of $ 28 and when i received them they looked like garbage! The image was such low resolution/​poor quality i was blown away at the fact that someone actually approved them to be sent out to a customer.
The worst part about this company is they make YOU pay for the return shipping if your unsatisfied with the cards… that doesn’t seem fair to me, they give you a shitty product and then ask you to pay to send it back to them??! ridiculous. My cards were so poorly made i cant get myself to even spend a penny more on them.
My cards were so bad I started to research this company to make sure it was even legit because i promise you it looked like someone took a screen shot of an image cropped it down then printed it on a home printer from the 90s!

I ordered an adult XL women’s shirt for a co-​worker as a gift. When it arrived it looked like a youth XL. I had another co worker try it on who wears a S-​M. It was too tight on her. Shame on ZAZZLE for not having the common sense to look at their product and know they are ripping someone off.
Now…I have to pay for the return shipping. Double rip off.

My first order placed was for my dad’s birthday. I ordered two customer beer mugs with his logo on them (he brews his own beer). When the order arrived only 1 mug came and it still had «Place text or photo here» on the glass (along with the picture I placed)! Who does that? When I called Zazzle back the rep blamed ME. She stated that it would be my responsibility to review the order and remove that part of the picture. She said the quality control team should catch it but «with thousands of orders a few get by». She decided to refund me my money so that I could order the glass properly. Well, it just so happened to be black Friday so the deals on the site were awesome. I ended up placing another order for over $ 100. Christmas presents for 4 people in my family. Everything in the order was shipped separately (weird? wasteful?). My dad’s beer mugs were right, but the present I bought for my mom had someone else’s picture on it. Clearly our order was mixed up. When I called Zazzle, it took 35 minutes on hold until a rep answered. The rep said he’ll replace the order and ship it «with their fastest method available». He also requested that I send a picture of what I received for their quality control team, but that it wasn’t required to get my order corrected. The NEXT DAY I sent a picture of the order I received. This was 5 days ago. I haven’t received any updates, I haven’t received a new tracking number, and christmas is 4 business days away with no idea where my order is. I’ve called Zazzle over a dozen times and all I get is a busy tone!!! What kind of business is this??? After my 14^th call today (and it’s only 11:45am) I FINALLY got a ring tone and I’ve been on hold now for 7 minutes and 42 seconds. I think I should just get my mom a different Christmas present because clearly this company is a JOKE.
PS ANSWER YOUR DAMN PHONE.