Cbeyond

I can’t think of enough bad terms to describe the despicable company that is CBeyond, or now Birch Communications. Our company had a contract that ended with CBeyond on October 26^th, 2014. While we had their service, internet was slower than a snail, we constantly experience dropped calls, and other various interruptions. I sent in multiple faxes and emails with letters to confirm the cancellation and ending of our contract within the 30-​day notice period (long before it, actually), and that we did not want any kind of auto-​renewal of our services and that would be signing on with an entirely new service. I called them numerous times to make sure everything was received, and these faxes and emails were confirmed to have been received by the multiple representatives I spoke with. I literally bombarded these people with cancellation requests to make sure they didn’t try to pull a fast one on us and try to auto-​renew our contract. So then comes October 26^th, the last day of the contract. As far as I knew, everything was cancelled, we had paid our final bill to Cbeyond and we were good to start our new services. NOPE!
November rolls around, and we get a bill from Birch Communications, the new CBeyond, charging us for a full months service. I call, and was told by a woman named Agnes that the switch in companies was causing a lag time in contract cancellation requests, and that the following month, we would receive a bill with a $ 0 prorated balance, showing that our account was closed after Oct 26^th. So then comes December, and not only is the November balance still showing, but theres now a bill for December as well. I call again, and am told the exact same thing «Yes mam, your cancellation is still processing, but not to worry, you will receive the bill with the $ 0 prorate when everything is cancelled officially.» Then comes January, February, etc. and we are still getting billed every month! I have called at least 2 or 3 times EVERY MONTH since October 2014 to get them to fix this, we haven’t had any services provided by them since Oct! So today, we get a call from a collections company, saying we owe CBeyond over $ 2500 and that they reported us for that. UNBELIEVABLE. So, once again, I call and this time i’m told some absolute bullshit, that our contract was only partially cancelled but we’re still signed up for phone services? WHAT? These people literally sent their own contractors out to our office (without informing us prior) to come remove all of their old equipment in early November, and we have the bill to prove it. I have all my notices I sent and confirmation of reciepts. This woman got a piece of my mind. And then of course she said she had to speak with management and would call me back in an hour tops, and whaddaya know, I didnt get any calls back today! So I just called now, and was told all management is gone for the day and I have to wait. What a surprise! How can companies do things like this? Continue to bill someone months after their contract has ended and account has been closed? They’re now affecting our credit because of this and I am appalled at the way this has been handled.
STAY AWAY FROM THIS HORRIBLE COMPANY!!! End rant.

Wow… the WORST communications company EVER!!! They charge your even though your cancelation request is timely within THEIR parameters. The charges are over $ 1,000. THEY ARE THE WORST!!!

This company defines internet hell.
RUN FROM THIS OUTFIT. If you ever need help (AND YOU WILL) they will run from you. The fixes you will finally have to get from others will cost you a bundle. They will not provide the incentives they promised if you sign up with them. And, yes, just try to cancel. See the other reviews for cautionary tales. The salesman was fantastic but, foolishly, we did not check references or reviews.

Worst phone system EVER! We’ve had CBeyond service for over 2 years now and not a day has gone by where we did not have any issues with our phone system. Customer Service is none existent. Pay a little more and go elsewhere!

Do NOT EVER use Cbeyond for Telecom/​internet. They are the worst company in the history of mankind. Despite proof (emails) that we have cancelled with them, they insist we have not and continue to harass us. Remember you have a choice, do NOT use these clowns they are a joke and they will attempt to defraud you any chance they get. If you have them, immediately cancel and look elsewhere (we switched to TelePacific, they are OK).

worst ever!!! don’t even think about it!!!

Do not sign up with this company. We used them at our business for many years and then realized that their service is outdated and exceptionally overpriced. When their best connection became too slow to even allow basic hosted apps to function I reached out to them about upgrading our service. They said they could take us from 1.5mps to 3 for double the price. I then called Comcast and they gave me 100 mps for half of what I originally paid CBeyond. I still gave them the benefit of the doubt to try and meet me half way. I was told that was all they could so. And to make matters worse they then told me if I dropped they were going to charge me $ 7k in termination charges. We are a small business so this is a HUGE amount for us. So basically I am extorted into paying these crazy fees or not having a functional business. In short their bandwidth is beyond outdated, way over priced and their business practices unethical. It pains me to even give them one star.

Cbeyond is the worse communications company I have ever dealt with. They made it impossible for us to cancel services. Threatened to charge us for another year even though our contract ended!

PLEASE STAY AWAY FROM CBEYOND. Worst company ever. Last time our service was down for 5 hours. The sales staff, which do hard sell was not there to keep the promises they made. Now that I have disconnected the service, they are billing us $ 4,136.87 for early termination. When you try to call, you are on hold for 45+ minutes. No issues ever get resolved.

horrible customer service. If your phones go down it takes at least 6 — 8 hours to get someone to your site to help. And that’s after demanding that they come. They make you wait on hold while working on your problem. If you hang up, they stop working on it and they will not call back. I agree with the other reviews: Run Away!

The worst company I have ever dealt with! We have had phone problems for the past three weeks and they refuse to help us. I could write a long, lengthy review, but as Teresa said RUN!!!

Run away as fast as you can.
Worst customer service ever. This is the second time I have called in for support and am told «I am sorry we cannot help you. We do not have anyone available please call back on Monday».
As a Network company one would expect support over the weekend when any network issues or changed may occur. Completely unacceptable to leave your customer down all weekend because there is no one available till Monday. Please call back then. Arghhhh!

DO NOT USE THIS COMPANY!!! The business i work for has them and I have been placed in charge of dealing with all the problems that they have caused. First of all, their sales people had NO IDEA what they were doing. We run a small business with high internet demands and they provided us with internet speeds ¹⁄₁₀^th of Comcast and most other providers. Second of all, they’re customer service team SUCKS!!! We were duped! DO NOT USE THEM!!!